UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not fit as described and not a fan of their company logo on the item.”

Helpful Report

Posted 11 months ago

We are sorry to hear that the item did not fit. Are you able to provide more information or photos of the issue? The logo is on the item as pictured on our site. We do offer others that do not have the logo for select models.

Posted 10 months ago

“I can't recommend these people to anyone. If you are brave enough to order from them don't get the route insurance. It is like throwing money away. Shady outfit.”

Helpful Report

Posted 11 months ago

The shipping insurance is optional and not something you have to purchase on our site. However, please keep in mind that FedEx, UPS, and USPS do not cover stolen packages if something was taken from your doorstep. Route shipping insurance covers theft as well as damage or missing items. This is not a scam, as it does insure your package.

Posted 10 months ago

“Still havent gotten my stuff that delivered to the complete opposite side of the country”

Helpful Report

Posted 11 months ago

I see the items were delivered the day after they shipped. Have you not received them yet? Please reach out to us at Support@urotuning.com.

Posted 10 months ago

“On top of waiting 8 weeks for a wing. It’s seems as if it’s not molded properly. Had to tear off original tape used because it was horrible quality. Put new 3m tape on let sit for hours and still wants to kick up on the passenger side. I think when it was molded it wasn’t molded properly. Now to the diffuser i still haven’t gotten been waiting over 10 weeks is absolutely ridiculous within itself. If this mold is off I’m going to be absolutely furious with these vendor. Do not use this vendor until they have everything squared away with their product”

Helpful Report

Posted 11 months ago

Ryan, We are sorry to hear about the issues with the items that you received. I see that we have issued you a full refund for the items ordered as they were defective. Please let us know if you need anything else!

Posted 10 months ago

“Terrible experience with RacingLine!!! I never received the rotors, they were held up in customs due to improper documentation from Racingline. The kit comes from the UK, so be ready to wait. I waited 2 months and never received the rotors. Finally Urotuning gave me a refund. Would not recommend.”

Helpful Report

Posted 11 months ago

We are sorry to hear about the issues you had with your order. I do see that we were able to refund you for the items that you dd not receive. Please let us know if there is anything else that you need.

Posted 10 months ago

“Uro Tuning sold me a supposed new BW turbo. However we found metal fillings and a crack in the turbo. We had to return the turbo and purchase another one elsewhere in order to get the car back on the road quickly.”

Helpful Report

Posted 1 year ago

This item shipped directly to you from the manufacturer, however, we are sorry to hear that We are sorry to hear about the issue you had with the turbo. I see that we provided you with a label to return the item and there is no movement on the tracking. Was the item returned?

Posted 10 months ago

“Did not fit what so ever on my R8.”

Helpful Report

Posted 1 year ago

Troy, We are very sorry to hear that these did not fit your vehicle. Are you able to provide us with more details on the issue? Or photos of the item received to confirm fitment. There is a chance that it is an issue with a year split on the R8. Please let us know if you can reach out to us at Support@urotuning.com.

Posted 10 months ago

“Would not recommend UroTuning based on their false advertising for a recent purchase. Said fits 10+ Audi S4 but it does not fit my 2013 Audi S4 as it does not state anywhere that you lose Power Mirror functions. Restocking fee and shipping costs for a falsely advertised item, will look elsewhere next time.”

Helpful Report

Posted 1 year ago

We are sorry to hear that these items did not fit your vehicle. I see that we did receive the return and waived all fees for you for the issues that you experienced. If you need anything else please feel free to reach out to us as we would be more than happy to help.

Posted 10 months ago

“Installed just barely a week and just after 2 days of being on the car it has started clicking when I turn and making a weird noise as on the video. I had them taken out and reinstalled just to have the same problem again. Went to the Volkswagen dealership to get a second opinion from workers there who have also lowered their Mk 7 Jetta’s and also have had the same problem. Their fix was having to order Strut mounts and bearings. So now I’m having to pay a third time to have it the way it should? I wish the reviews were clear that you needed other parts to make it sit correctly. One star for me.”

Helpful Report

Posted 1 year ago

We are sorry to hear of your experience with the springs. We do have links for the other parts that may be needed when installing springs and selling them in kits. It is always recommended to confirm the condition of the mounts and bearings when installing suspension. I believe the original shop that installed these springs should have looked into this and brought it to your attention.

Posted 10 months ago

“The order was never received. Website says the order was delivered but it was never delivered.”

Helpful Report

Posted 1 year ago

I see that we sent a replacement to you. How are you liking the product that you purchased?

Posted 10 months ago

“Ordered a set of Apex Arc 8’s in Hyperblack and concave like the picture in the AD showed. I received silver wheels with a flat face and the company is refusing to even exchange them.”

Helpful Report

Posted 1 year ago

Nadem, We are sorry to hear that you received the wrong wheels. However, the reason we are not able to exchange them or take them back is that the wheels were mounted with tires and driven on. These are no longer in resealable condition to the next person who wishes to purchase them.

Posted 10 months ago

“Never received package.terrible customer and delivery service on both ends.waiting for refund and will never use urotuning again.”

Helpful Report

Posted 1 year ago

We are sorry to hear that the shipping took so long. It appears that the post office may have sorted the package wrong or lost it. Then got the package to you a month after it shipped out. We apologize for that, however, this is something that is out of our control as it is physically not in our hands.

Posted 10 months ago

“Super expensive and took too long to get those parts... NEVER BUY ANY PATTS AGAIN..”

Helpful Report

Posted 1 year ago

Rafael, We are sorry to hear that you feel this way. Please understand that a transmission rebuild kit is not something the manufacturers have on hand and is ready to ship when an order comes through. These are made to order and take 3-4 weeks to ship. We do our best to keep the site updated as much as possible, this item is stated on the site that it is a direct ship from the manufacturer and is subject to their lead times.

Posted 10 months ago

“Just had the body shop try to put on this splitter not even close to fitting ! Wrong front splitter for x3 m40i”

Helpful Report

Posted 1 year ago

We are sorry to hear that this item does not fit your vehicle. Are you able to provide us with your exact vehicle and specs? These are noted to only fit M package pre-facelift vehicles. It is possible this was purchased for the wrong vehicle. We would be more than happy to help get this resolved.

Posted 10 months ago

“Will give you low oil pressure light do not buy”

Helpful Report

Posted 1 year ago

Are you able to send photos of the installation to Support@urotuning.com? We have sold a lot of these over the years without any issues. It is possible that if the installation was performed incorrectly it can cause lo pressure. Or there may be a defect with the item as well. Other scenarios can cause low pressure as well we are more than happy to help get this resolved for you.

Posted 10 months ago

“Doesn’t fit for 1.8t!!”

Helpful Report

Posted 1 year ago

Are you able to provide your vehicle information as there are a few 1.8t models? These plugs only fit the gen3 1.8t as stated on the site. It is possible that these were purchased for the wrong model vehicle.

Posted 10 months ago

“Horrible customer service. Shipment came in 5 different segments. Zero communication. Will never use this website again for any part or service.”

Helpful Report

Posted 1 year ago

Andrew, We are sorry that you had a bad experience shopping with us. Please understand that the items you ordered were not all stated as "in stock" on our site and shipped directly from the suppliers. On your order, multiple items came from different locations. If these were items that were stated in stock on our site they would have all shipped from us. As for the communication I see our system emailed you the information it may have gone to your spam folder as separate emails were sent for the tracking. I see that you are working with Kelsey to return your items. We would be more than happy to return the items for you if you do not wish to keep them.

Posted 1 year ago

“I am giving only 1 star not because your service is trash it is because I have only recieve a partial delivery from Flow Designs for my MK6 GTI kit. But I gave 5 stars for customer service. Kelsey Gangwer one of your service specialists has been great on trying to fix the problem.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that your experience has not been the best. I see that we have been in contact with Flow designs in Australia in regards to your 3rd package. They are investigating this for us and we are at the mercy of DHL to locate it and make sure it is delivered to you. If the package is lost we will make sure to make this right for you.

Posted 1 year ago

“Never got iteam. Should be coming soonish...”

Helpful Report

Posted 1 year ago

It appears the items were received. Please let us know how you like the items.

Posted 10 months ago

“Fitment does not work, products will not fit car!”

Helpful Report

Posted 1 year ago

We are sorry to hear that the items fo not fit your vehicle. We would be more than happy to help get this resolved. Please reach out to support@urotuning.com so we can make this right.

Posted 10 months ago

UroTuning is rated 4.7 based on 15,152 reviews