UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,330 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 4th July 2025

Frankie D

UroTuning 5 star review on 30th June 2025

Julio D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not fit what so ever on my R8.”

Helpful Report

Posted 1 year ago

Troy, We are very sorry to hear that these did not fit your vehicle. Are you able to provide us with more details on the issue? Or photos of the item received to confirm fitment. There is a chance that it is an issue with a year split on the R8. Please let us know if you can reach out to us at Support@urotuning.com.

Posted 1 year ago

“Would not recommend UroTuning based on their false advertising for a recent purchase. Said fits 10+ Audi S4 but it does not fit my 2013 Audi S4 as it does not state anywhere that you lose Power Mirror functions. Restocking fee and shipping costs for a falsely advertised item, will look elsewhere next time.”

Helpful Report

Posted 1 year ago

We are sorry to hear that these items did not fit your vehicle. I see that we did receive the return and waived all fees for you for the issues that you experienced. If you need anything else please feel free to reach out to us as we would be more than happy to help.

Posted 1 year ago

“Installed just barely a week and just after 2 days of being on the car it has started clicking when I turn and making a weird noise as on the video. I had them taken out and reinstalled just to have the same problem again. Went to the Volkswagen dealership to get a second opinion from workers there who have also lowered their Mk 7 Jetta’s and also have had the same problem. Their fix was having to order Strut mounts and bearings. So now I’m having to pay a third time to have it the way it should? I wish the reviews were clear that you needed other parts to make it sit correctly. One star for me.”

Helpful Report

Posted 1 year ago

We are sorry to hear of your experience with the springs. We do have links for the other parts that may be needed when installing springs and selling them in kits. It is always recommended to confirm the condition of the mounts and bearings when installing suspension. I believe the original shop that installed these springs should have looked into this and brought it to your attention.

Posted 1 year ago

“The order was never received. Website says the order was delivered but it was never delivered.”

Helpful Report

Posted 1 year ago

I see that we sent a replacement to you. How are you liking the product that you purchased?

Posted 1 year ago

“Ordered a set of Apex Arc 8’s in Hyperblack and concave like the picture in the AD showed. I received silver wheels with a flat face and the company is refusing to even exchange them.”

Helpful Report

Posted 1 year ago

Nadem, We are sorry to hear that you received the wrong wheels. However, the reason we are not able to exchange them or take them back is that the wheels were mounted with tires and driven on. These are no longer in resealable condition to the next person who wishes to purchase them.

Posted 1 year ago

“Never received package.terrible customer and delivery service on both ends.waiting for refund and will never use urotuning again.”

Helpful Report

Posted 1 year ago

We are sorry to hear that the shipping took so long. It appears that the post office may have sorted the package wrong or lost it. Then got the package to you a month after it shipped out. We apologize for that, however, this is something that is out of our control as it is physically not in our hands.

Posted 1 year ago

“Super expensive and took too long to get those parts... NEVER BUY ANY PATTS AGAIN..”

Helpful Report

Posted 1 year ago

Rafael, We are sorry to hear that you feel this way. Please understand that a transmission rebuild kit is not something the manufacturers have on hand and is ready to ship when an order comes through. These are made to order and take 3-4 weeks to ship. We do our best to keep the site updated as much as possible, this item is stated on the site that it is a direct ship from the manufacturer and is subject to their lead times.

Posted 1 year ago

“Just had the body shop try to put on this splitter not even close to fitting ! Wrong front splitter for x3 m40i”

Helpful Report

Posted 1 year ago

We are sorry to hear that this item does not fit your vehicle. Are you able to provide us with your exact vehicle and specs? These are noted to only fit M package pre-facelift vehicles. It is possible this was purchased for the wrong vehicle. We would be more than happy to help get this resolved.

Posted 1 year ago

“Will give you low oil pressure light do not buy”

Helpful Report

Posted 1 year ago

Are you able to send photos of the installation to Support@urotuning.com? We have sold a lot of these over the years without any issues. It is possible that if the installation was performed incorrectly it can cause lo pressure. Or there may be a defect with the item as well. Other scenarios can cause low pressure as well we are more than happy to help get this resolved for you.

Posted 1 year ago

“Doesn’t fit for 1.8t!!”

Helpful Report

Posted 1 year ago

Are you able to provide your vehicle information as there are a few 1.8t models? These plugs only fit the gen3 1.8t as stated on the site. It is possible that these were purchased for the wrong model vehicle.

Posted 1 year ago

“Horrible customer service. Shipment came in 5 different segments. Zero communication. Will never use this website again for any part or service.”

Helpful Report

Posted 1 year ago

Andrew, We are sorry that you had a bad experience shopping with us. Please understand that the items you ordered were not all stated as "in stock" on our site and shipped directly from the suppliers. On your order, multiple items came from different locations. If these were items that were stated in stock on our site they would have all shipped from us. As for the communication I see our system emailed you the information it may have gone to your spam folder as separate emails were sent for the tracking. I see that you are working with Kelsey to return your items. We would be more than happy to return the items for you if you do not wish to keep them.

Posted 1 year ago

“I am giving only 1 star not because your service is trash it is because I have only recieve a partial delivery from Flow Designs for my MK6 GTI kit. But I gave 5 stars for customer service. Kelsey Gangwer one of your service specialists has been great on trying to fix the problem.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that your experience has not been the best. I see that we have been in contact with Flow designs in Australia in regards to your 3rd package. They are investigating this for us and we are at the mercy of DHL to locate it and make sure it is delivered to you. If the package is lost we will make sure to make this right for you.

Posted 1 year ago

“Never got iteam. Should be coming soonish...”

Helpful Report

Posted 1 year ago

It appears the items were received. Please let us know how you like the items.

Posted 1 year ago

“Fitment does not work, products will not fit car!”

Helpful Report

Posted 1 year ago

We are sorry to hear that the items fo not fit your vehicle. We would be more than happy to help get this resolved. Please reach out to support@urotuning.com so we can make this right.

Posted 1 year ago

“Bought a neuspeed intake for my 23 Tiguan and it’s complete garbage. I installed everything per spec only to get a check engine light. I was told that the intake was the issue. Unfortunately return is not accepted so will not be doing business here going forward”

Helpful Report

Posted 1 year ago

We are sorry to hear that the intake did not work for you. I see that we are reaching out to Neuspeed to get this resolved for you. As soon as we hear back from the manufacturer we will get this resolved!

Posted 1 year ago

“Poor service nobody answer the phone”

Helpful Report

Posted 1 year ago

We are sorry to hear that you were not able to get through to us at first. I see that you did speak with us on your last call.

Posted 1 year ago

“You send me the wrong Bumper Lip I'm going to send picture of my BMW X6”

Helpful Report

Posted 1 year ago

We are sorry to hear that you received the wrong item. I see we are working with you to get the correct part.

Posted 1 year ago

“If one incurs issues with fedex uro does very little to follow up on FedEx and correct the matter.”

Helpful Report

Posted 1 year ago

We are very sorry for the issues with the packages. There isn't much that we can do once the packages are out of our hands. We have to wait for the claim to be processed and investigated by FedEx.

Posted 1 year ago

“I still haven’t received them I ordered on the 18th”

Helpful Report

Posted 1 year ago

We are very sorry to hear that USPS couldn't deliver the package. We will have a replacement shipped for you!

Posted 1 year ago

“I’ll probably never do business with UroTuning again.”

Helpful Report

Posted 1 year ago

We are sorry to hear that. I can see from the emails that we offered support to help assist you with the issue. The taillights appear to have been misaligned from the images sent to us. We are more than happy to help and or return the lights as we sent you the return information.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,330 reviews