Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

“I do not have my complete order.”

Posted 11 months ago

We apologize for the inconvenience of not receiving your complete order. This is not the experience we aim to provide to our customers. To address this issue, we recommend reaching out to our customer support team as soon as possible to report the missing items. They will work to investigate the situation, track the missing items, and ensure that they are shipped to you promptly. Your satisfaction is important to us, and we will do our best to resolve this matter and provide you with the missing items as soon as possible. Thank you for bringing this to our attention.

Posted 7 months ago

“Didn’t work I bought both the JB4 and connect kit from urotuning and they could not figure out why the connect kit was not working it took over a week until I reached out to BMS and they told me I got an older JB4 which was a surprise to me because I just bought both of them May 2023. I’m still waiting on the return label for the connect kit since I was told I can’t return the JB4 but that’s fine BMS send me a connect kit that works and I’m still waiting on the return and refund!”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience you've experienced with the JB4 and connect kit, as well as the delay in resolving the issue. Quality and functionality are important to us, and it's disappointing when products do not work as expected. It's good to hear that BMS provided you with assistance and a working connect kit. Regarding the return and refund process, please continue to follow up with our customer support team to ensure that the return label and refund are processed promptly. Your feedback is valuable, and we appreciate your patience as we work to resolve this matter to your satisfaction. If you have any further concerns or need assistance, please don't hesitate to reach out. Thank you for sharing your experience.

Posted 7 months ago

“High beams do not work and fitment of headlights is different from OEM housing. There is a 1/2" gap between top of Spyder headlight housing and quarter panel. I recommend finding a good OEM parts distributor instead of this website. I am currently stuck with only low beams on these headlights”

Helpful Report

Posted 11 months ago

We apologize for the issues you've encountered with the Spyder headlights, including the non-functional high beams and fitment problems. Your feedback is important, and we understand your frustration. It's important for us to provide products that meet quality and functionality standards. We recommend reaching out to our customer support team to report the issues you're facing. They may be able to assist you in resolving the problem, arranging for replacements, or addressing your concerns. We apologize for any inconvenience you've faced, and we appreciate your feedback, which will help us improve our product offerings and services in the future. Thank you for sharing your experience.

Posted 7 months ago

“Cts turbo inlet pipe🫤 dont buy this! Pay more for a better one. The cts turbo inlet pipe is designed poorly. There is a reason it's cheap. The screw hole was machined crooked and the tiny little o ring is in the wrong place. Should've known better. Save your money and get another brand!”

Helpful Report

Posted 11 months ago

We apologize for the disappointment you've experienced with the CTS turbo inlet pipe. Quality and functionality are important to us, and it's unfortunate that the product did not meet your expectations. Your feedback is valuable, and we appreciate you sharing your experience to help other customers make informed decisions. If you have any specific concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to improve your experience in the future. Thank you for your feedback.

Posted 7 months ago

“The manufacturer drilled the holes for my wheel incorrectly. Your company declined to return the item, or take accountability. I'll never work with this company again.”

Helpful Report

Posted 11 months ago

We apologize for the issues you've faced with the manufacturer drilling holes incorrectly and the subsequent challenges you encountered with our company. Your experience is not reflective of the level of service we aim to provide to our customers. We understand your frustration and disappointment, and we appreciate your feedback. We will use this feedback to review our return and accountability processes to ensure a more satisfactory experience for our customers in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future. Thank you for sharing your feedback.

Posted 7 months ago

“I have never received my package even though it said delivered”

Helpful Report

Posted 11 months ago

We are very sorry to hear that you did not receive the package. Please reach out to Support@urotuning.com. Our support staff would be more than happy to help!

Posted 7 months ago

“Cheapest intake ive ever seen. Installed professionally, kept coming off until it broke my intake boot. Part is on back order and it costed me $3k to repair with a different intake.”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience you experienced with the intake, including it coming off and causing damage to your intake boot. This is not the experience we aim to provide to our customers. Quality and reliability are important to us, and we understand your frustration. If you haven't already, please reach out to our customer support team to report the issue and discuss any possible resolution or compensation. Your feedback is valuable, and we'll use it to improve our product offerings and ensure better quality control in the future. We apologize for any inconvenience and expenses you've incurred and appreciate you bringing this to our attention.

Posted 7 months ago

“Super disappointed getting the front splitter. The bottom is hollowed out with a thin plastic overhand so I can’t even put the rubberized protector under it because the part that would make contact with anything is a part I can’t put the rubber on. Makes zero sense to even recommended adding the splitter saving guard when I can’t even use it. Not to mention there is no way this splitter would last. The thin lip of plastic doesn’t stand a chance to even a minor pot hole when you can’t even protect it. Waste of a $400 purchase and a total loss in shipping costs. Had to pay $70 in shipping they do not reimburse and an almost $50 “restocking fee” AND pay a return shipping fee on a joke of a product that they provided. Added me pictures of the bottom of the splitter. Someone please tell me where I am to attach the front splitter protectors to this hollowed out bottom??? Please please please go with another company”

Helpful Report

Posted 11 months ago

We apologize for the disappointment and frustration you've experienced with the front splitter you purchased. It's important to us that our products meet your expectations and provide the necessary functionality. We appreciate your detailed feedback and understand your concerns about the design and functionality of the splitter. It's valuable input that will help us improve our product offerings and descriptions to prevent such issues in the future. Regarding the return and restocking fees, we recommend reaching out to our customer support team to discuss the situation. They may be able to assist you in resolving the return and refund process to ensure a more satisfactory outcome. We apologize for any inconvenience you've faced, and we appreciate your feedback as it helps us better serve our customers. Thank you for sharing your experience.

Posted 7 months ago

“Order two pairs they don’t clip in all the way and all of them a fallen off need money back for at least one set they are all scuffed up”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience you've faced with the two pairs of items not clipping in properly and subsequently falling off. Quality and functionality are important to us, and we understand your frustration. Please reach out to our customer support team to report the issue with the items and discuss the possibility of a refund or replacement. They will work to resolve this matter promptly and address any concerns about the condition of the items. Your satisfaction is important, and we're committed to providing you with a positive outcome. Thank you for bringing this to our attention.

Posted 7 months ago

“The product was not correct. Bought it from another source using same vehicle info without any issue.”

Helpful Report

Posted 11 months ago

We apologize for the inconvenience and frustration you experienced with the product not being correct for your vehicle. We understand how disappointing this must have been, especially when you purchased it from another source using the same vehicle information without any issues. We strive to provide accurate product information and ensure that our customers receive the correct items for their vehicles. We regret that this was not the case in your situation. To address this matter and find a suitable resolution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to find out what may have caused the discrepancy and assist you accordingly. Your satisfaction is important to us, and we are committed to resolving this issue to your complete satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our processes and provide a better experience for our customers.

Posted 9 months ago

“Not enough information about the appropriate vehicle it fits in. Incorrect Year in the charts, needs to update their charts fitment. Had to return the Product.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We value your input and apologize for any inconvenience you experienced with the fitment information provided. We understand how important it is to have accurate and up-to-date fitment charts for our products. We continuously strive to improve our website and ensure that all the necessary information is available to our customers to make informed decisions. To address your specific concerns, we kindly request that you provide us with more detailed information about the incorrect year mentioned in our fitment charts. This will allow us to investigate the matter further and make the necessary updates to ensure accurate information for future customers. We apologize for any inconvenience caused and appreciate your patience in resolving this matter. If you have already returned the product, we will process your refund as soon as we receive it back. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer support team at Support@urotuning.com. We are here to provide you with the support you need. Thank you once again for bringing this to our attention, and we appreciate your understanding as we work to improve our fitment charts and provide better information for our valued customers.

Posted 1 year ago

“Did not receive the item, it went to the wrong address.”

Helpful Report

Posted 1 year ago

Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the issue with the delivery of your item. We understand that it was delivered to the wrong address, and we regret any frustration this may have caused you. To assist you further and ensure a prompt resolution, we kindly request that you reach out to our customer support team at Support@urotuning.com. It is essential for us to gather specific details from you regarding the incorrect delivery address and take the necessary steps to rectify the situation. We value your satisfaction as a customer, and we want to make things right for you. Our dedicated team is here to address any concerns and assist you in resolving this matter as quickly as possible. Once again, we apologize for any inconvenience you have experienced, and we appreciate your understanding and cooperation. We look forward to working with you to rectify this situation and ensure your complete satisfaction.

Posted 1 year ago

“i ordered a N63 intake for my BMW and i only received half of the order. I’ve been going back and forth with customer service about either replacement or a refund and they take so long to get back to you, it’s ridiculous. 1/5 stars.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience and delay you have faced in receiving your complete order. We understand the frustration caused by not receiving the full N63 intake for your BMW. Please be assured that we have been actively working with the manufacturer to rectify this issue and ensure that the missing parts are promptly sent to you. We apologize for any inconvenience caused by the back-and-forth communication with our customer service team, as we strive to provide timely responses to our valued customers. We want to make things right for you and appreciate your patience throughout this process. As soon as we have confirmation from the manufacturer that the missing parts are on their way, we will notify you promptly with the tracking information. We are committed to ensuring that you receive the complete and correct order as quickly as possible. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at Support@urotuning.com. They are available to provide any necessary updates and assist you throughout this process. Once again, we apologize for the inconvenience caused, and we appreciate your understanding and cooperation. We value your business and hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Received turbo and it doesn’t fit.. been calling all week and no response back”

Helpful Report

Posted 1 year ago

We appreciate you taking the time to share your feedback regarding the turbo you purchased. We apologize for any confusion or inconvenience caused by the software tune compatibility issue you encountered. At our company, we strive to provide accurate information and ensure customer satisfaction. We understand that the turbo physically fits your vehicle; however, we regret that the software tune you require is not supported with this particular product. We want to assure you that we value your business and are committed to finding a suitable solution for you. If you would like to return the turbo, we kindly ask you to reach out to our customer support team at Support@urotuning.com. They will guide you through the return process and provide any necessary assistance to ensure a smooth and hassle-free experience. We apologize for any disappointment this may have caused, and we appreciate your understanding. We continuously strive to improve our product offerings and appreciate feedback from customers like you, which helps us enhance our services. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and address any issues you may have. Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Ordered a set of rally armour mudflaps for a mk6 jetta, as one this site they were listed as for a mk7 jetta I of course asked would they fit and was told they would. Ordered and they arrived today, went to fit them and got the front ones fitted with no issues, went to install the rear ones and they don't fit, both the bracket and the mudflap itself are too short and only one of the holes line up (picture attached), very disappointed given how much they cost and then the cost at customs. Other than that, delivery was actually rather quick for coming from Florida to Ireland, products were well packaged and had no damage. Tldr: If you're not sure if a part will fit and ask on this site, get pictures for your make and model of vehicle!!”

Helpful Report

Posted 1 year ago

Thank you for bringing this issue to our attention and providing detailed feedback regarding the fitment of the rally armour mudflaps you purchased for your Mk6 Jetta. We apologize for any inconvenience and disappointment caused by the incorrect fitment information. We understand how important it is to receive accurate and reliable information when making a purchase. We sincerely apologize for any confusion caused by the incorrect listing on our website, as well as any inconvenience you experienced during the installation process. To rectify this situation, we would like to offer our assistance in finding a suitable solution for you. Our customer support team is dedicated to resolving fitment issues and ensuring customer satisfaction. We kindly request that you reach out to us directly at [customer support contact information] with your order details and the specific concerns you have encountered with the rally armour mudflaps. By providing us with this information, we will be able to review your case promptly and explore options to address the fitment problem. Our goal is to ensure that you receive the correct parts or find a suitable alternative that fits your Mk6 Jetta properly. We appreciate your positive feedback regarding the delivery speed and packaging of the products. We take pride in providing excellent service in those areas and are glad to hear that it met your expectations. Once again, we apologize for any inconvenience caused by the fitment issue, and we assure you that we will do our best to resolve this matter to your satisfaction. We value your business and look forward to the opportunity to assist you further. Thank you for your understanding and cooperation.

Posted 1 year ago

“Wrong item was shipped so unable to install . Still waiting for correct item to be shipped .”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience you have faced and the incorrect items that were shipped to you. We want to assure you that we take your concerns seriously and are actively working with our supplier to rectify the situation. Our team is diligently coordinating with them to ensure that the correct items are shipped out to you as soon as possible. We understand the importance of resolving this matter promptly, and we will keep you informed with the tracking information as soon as it becomes available. Please rest assured that we prioritize customer satisfaction and strive to provide a seamless experience for all our valued customers. We deeply regret any inconvenience caused by this error, and we appreciate your patience and understanding throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team at Support@urotuning.com. They are available to address any concerns or provide updates on the progress of your order. Thank you for bringing this matter to our attention, and we appreciate your understanding and cooperation. We value your business and look forward to the opportunity to make things right for you.

Posted 1 year ago

“Shipping was very slow. Took over 3 weeks for some spacers. Its 2023, you guys need to work on that. Also, spacers did not fit well. Wheel does not sit flush onto the spacer. Bad experience.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience caused by the delayed shipping and the fitment issue you encountered with the spacers you ordered. Regarding the shipping timeframe, we would like to clarify that the spacers you purchased are machined to order to ensure the highest quality and precision. Unlike pre-made items sitting on a shelf, these spacers are custom-made specifically to the specs that you selected on your order. This meticulous manufacturing process contributes to the superior performance and fitment of the spacers but can result in longer lead times. While we understand that waiting for your order can be frustrating, we assure you that our team works diligently to fulfill each order as quickly as possible. We apologize if the extended wait time did not meet your expectations, and we appreciate your patience throughout the process. Regarding the fitment issue you experienced, we apologize for any inconvenience caused. We take product quality and customer satisfaction seriously, and we would like to resolve this matter promptly. To assist you further, we kindly request that you reach out to our customer support team at Support@urotuning.com. They will be able to gather more information about your specific order and work towards finding a suitable solution for you. We value your feedback and want to ensure that we address your concerns to your satisfaction. Our goal is to provide products that meet the highest standards of quality and fitment, and we are committed to resolving any issues that arise. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We appreciate your understanding and cooperation. We look forward to the opportunity to assist you further and regain your trust in our services.

Posted 1 year ago

“They make you select a what car you drive, you order part that says will fit, then they send you a whole different part for a different car. Takes ages for them to ship part although in the same state. Never doing business with them again. Don’t think I’ll be winning $100 for doing this kind of review but don’t order from them a week will turn into a month.”

Helpful Report

Posted 1 year ago

I'm sorry to hear that you are unhappy with our service. We value our customers' feedback and take it seriously. Please accept my sincere apologies for any inconvenience or delay you may have experienced. We are currently experiencing higher-than-usual demand and are doing our best to fulfill all orders as quickly as possible. To make things right, we have set up a return for you and will issue a full refund as soon as the product is received. We hope this solution meets your satisfaction and appreciate your patience and understanding. Please keep an eye out for an email with the return label. We take pride in providing excellent service to our customers and would like to ensure that your future experiences with us meet your expectations. Please do not hesitate to contact us if you have any further concerns.

Posted 1 year ago

“I haven’t gotten them yet”

Helpful Report

Posted 1 year ago

Thank you for reaching out to us regarding the delays you experienced with your recent order. We sincerely apologize for any inconvenience caused by the extended wait time. We understand how frustrating it can be when there are delays in receiving your items, and we share your disappointment in this matter. Please know that we strive to provide timely and efficient service to all our customers, and we regret that we fell short of your expectations in this instance. We are pleased to inform you that the tracking information for your order shows that the items were delivered today. We hope that you have received them in good condition and that they meet your expectations. While we cannot change past delays, we want to assure you that we are continuously working with our manufacturers to improve our order fulfillment process and minimize any future delays. Your feedback is invaluable to us, and we appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and provide any necessary assistance. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future. Thank you for your patience and support.

Posted 1 year ago

“I have used it for less than 500 miles and it failed, I don't have and forged pistons for push more of 500hp, I did not push it more than 28psi and from the beginning it had boost leak, we tuning the car and every time we set up 28psi is giving us 27psi/26psi, I thought it was my turbo pipes, later From some tests we did not find the leak (we did not think it was the turbo since it is new) but we took it out to check it with some specialists in Garrett and they told us that the turbo was failing from the beginning and was falling apart”

Helpful Report

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

UroTuning Reviews