UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a neuspeed intake for my 23 Tiguan and it’s complete garbage. I installed everything per spec only to get a check engine light. I was told that the intake was the issue. Unfortunately return is not accepted so will not be doing business here going forward”

Helpful Report

Posted 1 year ago

We are sorry to hear that the intake did not work for you. I see that we are reaching out to Neuspeed to get this resolved for you. As soon as we hear back from the manufacturer we will get this resolved!

Posted 1 year ago

“Poor service nobody answer the phone”

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Posted 1 year ago

We are sorry to hear that you were not able to get through to us at first. I see that you did speak with us on your last call.

Posted 1 year ago

“You send me the wrong Bumper Lip I'm going to send picture of my BMW X6”

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Posted 1 year ago

We are sorry to hear that you received the wrong item. I see we are working with you to get the correct part.

Posted 1 year ago

“If one incurs issues with fedex uro does very little to follow up on FedEx and correct the matter.”

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Posted 1 year ago

We are very sorry for the issues with the packages. There isn't much that we can do once the packages are out of our hands. We have to wait for the claim to be processed and investigated by FedEx.

Posted 1 year ago

“I still haven’t received them I ordered on the 18th”

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Posted 1 year ago

We are very sorry to hear that USPS couldn't deliver the package. We will have a replacement shipped for you!

Posted 1 year ago

“I’ll probably never do business with UroTuning again.”

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Posted 1 year ago

We are sorry to hear that. I can see from the emails that we offered support to help assist you with the issue. The taillights appear to have been misaligned from the images sent to us. We are more than happy to help and or return the lights as we sent you the return information.

Posted 1 year ago

“Item ordered showed up broken. Sent an email nearly 2 weeks ago and never got a response.”

Helpful Report

Posted 1 year ago

I see that we spoke to you on the phone to get this resolved and have not received a follow-up.

Posted 1 year ago

“Nothing special at all…edges were rough not sanded down…the cuts were inconsistent across the whole piece…Worst part is this generic piece is almost $300 and there is no refund. If the quality is not top notch, don’t sell to the public.!”

Helpful Report

Posted 1 year ago

We are very sorry to hear that you are not happy with your purchase. These splitters are designed to be installed as an added look to the vehicle. These are not molded pieces that are formed to the bumper. We have other options for most vehicles if you are interested in something else.

Posted 1 year ago

“Product would be very nice it just came mangled got very messed up during shipping”

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Posted 1 year ago

If an item arrives to you damaged it is very important to notify us so we can file a claim for a replacement.

Posted 1 year ago

“Didn’t work for me to much vibration”

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Posted 1 year ago

Hello Alonzo! Thank you for your feedback. As with your product review for this same issue, we will be in touch via email with resolutions. Keep an eye out for our contact!

Posted 1 year ago

“Advertisements left something to be desired. Ordered a replacement turbo by CTS for my Audi TTS that was supposed to be a direct repplacement. The inlet looks different and there is an open port (possibly for a blow off valve) where my Borg Warner turbo has a cast plate. The mechanic wouldn't install it. Contacted the company by email and tried to call multiple times with no response to my inquiry.”

Helpful Report

Posted 1 year ago

Hello Vicki, Thank you for your feedback. This CTS turbo originally has 3 different fitment options. Based on your description, you have received a TSI turbo instead of an FSI turbo. I see we have spoken to you several times on the phone regarding this. We will be setting up a return and responding to your email with a return label. We can further coordinate how you would like to proceed with your return via that email thread. Keep an eye out for our email.

Posted 1 year ago

“There’s a clamp/ connection piece that was left out of my order so after paying the 540 ish dollars I can’t even put it into my car. My mechanic has already taken out my old lines so now I’m screwed until I can get ahold of your customer service line which lets me hold for around 10 min before dropping the call. Unacceptable from such a normally great company.”

Helpful Report

Posted 1 year ago

Adam, We are sorry to hear that your kit was missing a part for the fuel line. This kit ships from TGK directly and is something that we do not have in stock here otherwise we would have a replacement shipped out to you right away. We have reached out to the manufacturer that this kit shipped from to get a replacement for you. We are sorry to hear that your vehicle is torn apart until that part arrives. We will do everything we can to get that part to your shop immediately. If you need anything else from us in the meantime please feel free to contact us!

Posted 1 year ago

“Tried to get in contact with customer service 3 times, the only time I got connected I was transferred to sales and left on hold for an half hour before the call the disconnected.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you had a hard time getting through to customer service. I see that you spoke to our support team 3 times. Please email Support at urotuning if you are still having issues.

Posted 1 year ago

“This part did NOT evean fit my car and I had to pay $40 restocking fee when it was sent back. not happy!”

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Posted 1 year ago

We are sorry to hear that this did not fit your vehicle. I do not see a vehicle selected on your order. Can you please provide that information so we can look into this for you?

Posted 1 year ago

“Took car to shop to install few hours later they called me to tell me only way to install was shaving the piece because they tried with lube and wiggling it but some of the areas on the part actually didn't match with the engine mount and yes I checked and it said correct fitment for vehicle before I purchased and didn't bother to ask for refund or exchange because they ask for restocking fees so I let them cut it but if the part didn't have to be modified I will say does make car feel better specially if your car has engine mods because feels more solid”

Helpful Report

Posted 1 year ago

We are sorry for any confusion when placing the order for this item. As stated on the site it is noted "This mount will NOT fit 2008.5-up 2.0T TSi and 3.2L VR6 models."

Posted 1 year ago

“The hood opener broke at installation. Temperature was in the the shop 70”

Helpful Report

Posted 1 year ago

We are sorry to hear that this broke during install. Are you able to email Support@urotuning.com so we can get this resolved for you!

Posted 1 year ago

“Bought $5 worth of stuff and for the last two weeks have been deluged by your ridiculous ads. Here's a tip, relax.”

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Posted 1 year ago

“I have been trying to figure out how to return my product and have sent emails and haven’t heard Anything back”

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Posted 1 year ago

“The brake pads I ordered do not fit the MK5 2008 VW R32 model despite the description.”

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Posted 1 year ago

“Not a great place to shop or order from. Avoid this business...Beware!! Money you spend through them doesn't mean anything even if your spending thousands of dollars on a new build. No special deals or discounts. Coilovers I purchased were lost in shipment NOT bad weather, that I've been waiting 8 weeks to receive, yet the company Five8 Industries or Urotuning, didn't do anything to correct the situation ASAP. I was expected to wait many more weeks for UPS to do a investigation before I could get product I paid for in full. I'll be doing the rest of my build through a different company that gives a sh*t about my business and wants to earn it. Maybe martiniworks.com will get all my business now.. I hope the loss of business and this review will, find its way into the hands of shoppers before they purchase from Urotuning”

Helpful Report

Posted 1 year ago

Jonathan, We sincerely regret any inconvenience you've experienced. The coilovers were dispatched directly from the manufacturer via UPS, as they were not part of our regular inventory. Unfortunately, UPS encountered severe weather conditions in your area on 1/23, leading to a delay in the delivery attempt. By 1/24, when UPS was ready to successfully deliver the item, we had already taken proactive steps to cancel the order and redirect the package, as per your request. Please be assured that we made every effort to expedite the process and ensure a prompt resolution. Even if an alternative set had been dispatched by the manufacturer, it wouldn't have reached you sooner than the original package. In light of the circumstances, we promptly initiated a refund to facilitate a swift resolution and prevent any further delays. We sincerely wish you the best in your future purchases, whether with us or another company. Should you require any further assistance from Urotuning, please don't hesitate to reach out. Your satisfaction remains our top priority.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,152 reviews