UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,153 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,153 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will NEVER buy Konig wheels ever again, and tell everyone I know to do the same - KONIG is a dishonest company! I bought multiple wheels from them to try test fitting knowing I would have to pay shipping fees. I unpackaged the wheel on my sofa. I never took off the plastic sheath that protects the outer wheel. I used gloves, never mounted the tire, and only finger-tightened two lugs. The wheel was always on furniture blanks and never touched the ground; all this to protect the wheel from damage to ensure I get a refund. I sent the wheel back and Konig denied the refund. I saw a picture of a long scratch straight down the center. I assume they used a box cutter to open the package and the knife's edge dragged across the top of the wheel. I know I did not make this scratch. I know because I have pictures and video of the wheel's condition and my packaging of the wheel. In fact, I took photos during the whole installation as well. I even sent photos to UroTuning before the return. UroTunning gave me the refund anyway, so didn't have to go to war, but, as I said, NEVER BUY KONIG!”

Helpful Report

Posted 1 year ago

Daniel, We are sorry to hear that you had a bad experience with Konig. I see that we were able to help you out in this case and get things resolved. In situations like this, it is hard to know where the issue lies as there could have been an issue during transit that caused the scratches.

Posted 1 year ago

“This company was promising however the wrong note size was sent. Why ask for year make and model of the vehicle??? The most disrespectful part about this company is the ceo and the staffs attitude and response to my concern and or issue. It shows why they sent the wrong hub size, because they have a very poor attitude and mindset. Refund and spam this company pending!”

Helpful Report

Posted 1 year ago

Durante, We are very sorry to hear that you received the wrong center bore size. Looking at the photo of your adapter I see they sent you a 57.1 center bore which is what you ordered. I also see that we were attempting to work with you on the issue of getting the correct parts if there was a mistake in ordering. However, you did not provide this information to us. There was no vehicle information on your order only the specs of the adapter. Again we would be more than happy to help you get the correct parts. We would need to know what your vehicle is as well as the specs on the wheels you intend to use on your vehicle in order to get you the correct parts.

Posted 1 year ago

“Ordered an obd eleven 15 days ago and still haven’t received it customer support wasn’t much help the first time the post office screwed it up and now it’s been 4 days without a status change…..”

Helpful Report

Posted 1 year ago

We apologise for the issue with USPS. We have set up a replacement for you and it shows delivered.

Posted 1 year ago

“Didn't work with BMW E93 M3 as advertized and support has been notified twice with no response. However it was good when used with 2016 BMW 750i Xdrive.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that this did not work for your E93. We are working with you to return the item and or exchange it. We will continue the support via email with you.

Posted 1 year ago

“Terrible customer service I received the wrong product called customer service talked with Ryan he told me he take care of it. It’s been 2 weeks and nothing I’ve called and emailed with no reply”

Helpful Report

Posted 1 year ago

Joseph, We apologize that Ryan took some time to get this resolved for you. Please understand that this item is not something that we stock. We have to reach out to the manufacturer to get the return approval as well as make sure the correct item is in stock as well as set up the exchange for you. It is not as simple as if these items were something we had in stock here as we could get that going right away for you.

Posted 1 year ago

“I placed an order October 1st. Received the item in a few days. Fast shipping which was very nice. I'm not pleased with the item so I'd like to return it. They charge a restocking fee for the item which is not cool. Places shouldn't be doing that anymore now that we're in 2023. What the problem is now is that they issued me an RMA number but they haven't sent me a label and after repeated emails I keep getting the run around. "We're waiting for our vendor." This is very unprofessional and the last time I will ever do business with this company.”

Helpful Report

Posted 1 year ago

Mike, We are sorry that you feel that way. Please understand that all returns have a restocking fee as all items are inspected upon receiving them back to ensure they are in new and unused condition. The items are also repackaged for the next customer who is expecting a brand-new and unused item. This process takes time and material to do. This item also needed to be sent back to the supplier and we MUST have them approve the return first. I understand that waiting to send the item back is not ideal but as a dealer for Valvetronic, we must follow their RMA process.

Posted 1 year ago

“Very bad shipping ive been waiting for a banjo bolt for 15 days I emailed them and no response still waiting as of today”

Helpful Report

Posted 1 year ago

Angel, We apologize for the shipping delays, it appears that you selected the slowest shipping method Ground Advantage. This service can take 10 business days to be delivered as stated on the site. Please understand that we have no control over the package once it leaves our hands.

Posted 1 year ago

“Horrible experience. Software locked up my x5 and I had to have towed to dealership. Rep I was working with tried the installation so it was done by a professional. Very disappointed, cost $600 to reprogram and dealer did not reimburse.”

Helpful Report

Posted 1 year ago

Jim, We are sorry to hear that you had some issues with your tune. Please understand that we do not manufacture the software and are working with the manufacturer to get this resolved for you. I see that we are working with you and them on this.

Posted 1 year ago

“It's been two weeks since I placed order and I have not received yet my order. Awful service, it will be my last order from this place.”

Helpful Report

Posted 1 year ago

Hector, We are very sorry that you feel that way. Please understand that we have no control over shipping and how long it takes for an item to get to you. It appears that USPS lost your item and we refunded you in full for this mistake on USPS.

Posted 1 year ago

“Ordered 3 bolts. 2 weeks have passed and going on to 3 weeks. This is ridiculous.”

Helpful Report

Posted 1 year ago

We apologize that the bolts are taking a while to ship. Looking at your order I see you selected Ground Advantage, please note that this is the slowest option and states on the site it can take up to 10 business days to receive the Package.

Posted 1 year ago

“The pressure sensor that was sent is the wrong one”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the fuel sensor was incorrect. I do not see any emails from you illustrating the issues you encountered. We would be more than happy to help get this resolved for you. Please contact us at Support@urotuning.com

Posted 1 year ago

“Shipping was all over the place was sent to different state every other day and took 8 days and would have taken longer if I didn’t drive to the wrong city and pick it up myself and customer service didn’t respond until after I picked up my package so all they had to say was “by the looks of it your package was delivered” well yes and the only reason it wasn’t sent back to a different state again was because I had to spend my gas going to get it so I could finally receive it.”

Helpful Report

Posted 1 year ago

We apologize for the shipping issues you encountered, and we understand your frustration with the delivery process. It's important to note that once a package is in the hands of USPS or another carrier, the shipping process is out of our control. We appreciate your proactive effort in driving to pick up your package, which ultimately ensured its delivery. We're here to assist and provide support to the best of our abilities. If you have any further questions or concerns, please feel free to reach out to our customer service team. Thank you for your understanding, and we apologize for any inconvenience you faced due to the shipping challenges.

Posted 1 year ago

“Crappy service and didn’t get my 200 credits as I ordered as well as changed the listing… They also delayed shipping till I called them… I will not be ordering from them again”

Helpful Report

Posted 1 year ago

We're sorry to hear about your dissatisfaction with our service. We'd like to clarify that the product you ordered does not include credits, as it has not been offered for over a year. Additionally, it is a subscription service, and the item you received matches the exact product advertised on our site. We apologize for any confusion or inconvenience regarding the delayed shipping, and we're committed to improving our service. If there are any specific issues you'd like us to address or if you have any further questions, please don't hesitate to contact our customer support team. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future. Thank you for sharing your concerns.

Posted 1 year ago

“the purchase of a couple very small fittings earned me a massive number of emails from Urotuning before the prodoct was even sent, and more emails every since. Ridiculous. Will not do business with you again.”

Helpful Report

Posted 1 year ago

David, Thank you for taking the time to leave a review. We apologize if there were a lot of emails sent to you before or after the order. I am not sure about all of the emails that were sent as a lot of them could be for our promotions, rewards points, etc. However, you can unsubscribe from the emails if you would like as well.

Posted 1 year ago

“It doesn't fit my car, although the website said it fits 3 series BMW. I'm trying to get it replaced with one that will fit my 3 Series. So far it's some back and forth emails and has been over a week since this started. Hopefully the customer service gets a little faster in the future.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you've experienced with the part not fitting your BMW 3 Series. We understand your frustration with the back-and-forth emails and the delay in resolving the issue. We want to clarify that part of the delay is due to the necessity of coordinating with our supplier to ensure you receive the correct replacement part that fits your vehicle. We appreciate your patience in this matter and are working diligently to expedite the resolution for you. Our customer service team is committed to improving response times in the future. We will continue to communicate with you throughout the process and ensure you receive the correct part as quickly as possible. Thank you for your understanding, and we apologize for any inconvenience you've faced.

Posted 1 year ago

“I have not received the badge yet and even paid $100 to overnight it.”

Helpful Report

Posted 1 year ago

We apologize for any delay in receiving your badge, and we understand your frustration. We want to clarify that the badge is shipped directly from Unitronic, and while shipping options can expedite the delivery, they may not impact the processing timeframe. We're committed to resolving this issue for you. Please reach out to our customer support team, and we'll work with Unitronic to provide an update on the status of your badge and explore any available options to expedite its delivery. Your satisfaction is important to us, and we appreciate your understanding. Thank you for bringing this matter to our attention.

Posted 1 year ago

“Not ok. Software installed but car keeps throwing misfire codes, however the transmission software is the worst. No change in shifts from factory, rev hanging, not operating smooth. Not ok with software”

Helpful Report

Posted 1 year ago

We're sorry to hear that you're experiencing issues with the software installed on your car. Your feedback is important to us, and we want to ensure your satisfaction. Please contact our customer support team at Support@urotuning.com to report the misfire codes and the issues with the transmission software. We take these concerns seriously and will work to resolve them promptly. Our goal is to provide you with a positive experience, and we appreciate your patience as we address these issues. Thank you for bringing them to our attention.

Posted 1 year ago

“I received the exhaust with no installation instructions. The electrical plugs do not match up to my car. The online description of the product is very vague. I’ve tried to get some support but no answers. At the moment I’m now just waiting on a response on how to return it and get a refund. Feel free to call me 740-404-0140”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience you've experienced with our product. Your feedback is important to us, and we're committed to resolving this issue. Regarding the installation instructions, we understand that some products may not include them, assuming a level of expertise from our customers. However, it's essential to ensure compatibility, and we apologize if the electrical plugs do not match up with your car. We'll work on improving our product descriptions to provide clearer information. We've noted your request for a return and refund. Please reach out to us at Support@urotuning.com Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“I don't get it. These tunes have been on the market for years yet I had to contact Unitronic to enable all the tunes I paid for. I was missing the ECU tune and only the DSG tune was available. As I didn't start my install until the weekend I had to wait for support to respond at the start of the business week. It amazes me that this is just accepted as normal operating procedure.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and apologize for the inconvenience you experienced regarding the ECU tune. We'd like to clarify that our records indicated that the tune was initially provided. It appears there may have been an issue on Unitronic's side, which required a revision update for your account. We understand how frustrating this can be, especially when it happens over a weekend. We're glad to hear that Unitronic was able to resolve the issue. Your feedback is valuable to us, and we'll work to ensure a smoother experience for our customers in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your patience and understanding

Posted 1 year ago

“Wrong ie tahini? 7”

Helpful Report

Posted 1 year ago

I'm not sure I understand your message. If you have a question or need assistance with something related to tahini or any other topic, please provide us with more details at Support@urotuning.com.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,153 reviews