Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

“The studs will strip very easy. They are okay, I ended losing 10 studs while driving( yes I installed correctly, watched multiple vids, and got proper equipment) also reached out to UroTuning to see if they would send replacements, but they haven’t gotten back to me yet. Overall my whole experience with this is very poor.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with the studs and for the lack of response from our team when you reached out for replacements. We understand how frustrating and disappointing this situation must be, and we regret falling short of your expectations. Ensuring the quality of our products is a top priority for us, and we are disappointed to hear that the studs did not meet your expectations and resulted in a loss while driving. We take your feedback seriously, and we want to make things right for you. We kindly request that you contact our customer support team at Support@urotuning.com again. Our team will prioritize your inquiry and work diligently to find a suitable resolution, which may include sending replacements for the lost studs. Your satisfaction is important to us, and we are committed to providing excellent customer service and addressing your concerns. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this matter for you.

Posted 1 year ago

“UroTuning is awesome but the recent PTC fittings are garbage.”

Helpful Report

Posted 1 year ago

Thank you for your kind words about UroTuning, and we appreciate your feedback about the recent PTC fittings. We apologize for any inconvenience you experienced with the PTC fittings not meeting your expectations. Ensuring the quality of our products is of utmost importance to us, and we are disappointed to hear that these fittings did not meet our usual standards. We would like to make things right for you. Please reach out to our customer support team at Support@urotuning.com, and we will work closely with you to find a suitable resolution to address your concerns. Your satisfaction is our priority, and we are committed to continually improving our products and services to ensure a positive shopping experience for all our customers. Thank you for bringing this matter to our attention, and we look forward to assisting you further.

Posted 1 year ago

“It did fit but there’s no more to turn it so I’m sending it back”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding the product you received. We apologize for any inconvenience you experienced with the fitting of the item. We understand that it's frustrating when a product doesn't meet your expectations, and we want to ensure that you have a seamless shopping experience with us. To address this matter and provide the necessary assistance, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will work closely with you to understand the issue better and help you with the return process. Your satisfaction is our priority, and we are committed to resolving this matter to your complete satisfaction.

Posted 1 year ago

“I won’t even give them any star, I have ordered a cold air intake 3 weeks ago for my Client and still don’t know where they delivered. There 1800 number is just as slow and every other day when I call I have to to wait more then and hour and still no one on the phone. At this point this was a money lose they won’t take any responsibility and keep blaming it on postal service and I would highly suggest others to be careful when you buy stuff from them. Look for your other option.”

Helpful Report

Posted 1 year ago

We apologize for the frustrating experience you and your client have had with your recent order. We understand the importance of timely delivery and the inconvenience caused by the delay. We want to clarify that this item was shipped to the address provided on the order via UPS. While we empathize with the situation, it's essential to note that we are not the shipping company; however, we have taken responsibility for the situation and filed a claim with UPS to investigate the matter further. Regarding the wait times on our customer support line, we understand how frustrating this can be, and we apologize for the extended wait times you experienced when trying to reach us. We are actively working to improve our support services and provide more efficient assistance. To address your concerns and find the best possible resolution, we kindly request that you contact our customer support team at Support@urotuning.com again. Our team will prioritize your inquiry and work diligently to provide you with the necessary support. We value your business, and your satisfaction is important to us. We genuinely appreciate your feedback, and it helps us identify areas where we can improve our processes and services. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this matter to your satisfaction.

Posted 1 year ago

“The part didn’t fit my 2014 Audi q5 even though the site clearly states it would. I first called and was told I’d be sent an email pertaining to my return. When I called back after several days of not receiving any email the customer service associate was rude and very short and condescending and instead of helping me, directed me to the website to schedule the return. Then you guys try to charge me $10 for return shipping and a $20+ restocking fee on a $70 part. So I get half my money back when you guys were the ones who screwed up? Might as well keep the part. Thanks anyways…”

Helpful Report

Posted 1 year ago

Hello Kyle, Thank you for your feedback regarding this order. We are sorry to hear the way that your issue was handled. We have submitted a return request on your behalf, noting to waive the fees due to the fitment issue. Once the part is received back we will process a refund for you. Please let us know if there is anything else we can assist you with.

Posted 1 year ago

“Showed as in stock then they changed their minds, use caution”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent experience with us. We apologize for any confusion or inconvenience caused by the availability of the item. We would like to clarify that the item you mentioned was marked as "ships in 0-2 days" because it is sourced directly from VW/Audi. Unfortunately, VW is currently facing a nationwide backorder for this specific part, which is beyond our control. We strive to provide accurate and up-to-date information on our website, and we regret any misunderstanding that may have arisen from the availability status. To better assist you and address any concerns, we encourage you to contact our customer support team at Support@urotuning.com. Our team will provide you with any available updates regarding the item and explore alternative solutions for you. We value your business, and your satisfaction is our priority. Thank you for your understanding and for bringing this matter to our attention.

Posted 1 year ago

“Never received it”

Helpful Report

Posted 1 year ago

Hello Nikolaos! Thank you for the feedback regarding your order. We apologize that your order was not received. One of our customer service representatives worked with you to resolve this issue. The original order was deemed lost, and a replacement order or refund was offered. The refund option was best for you, and we processed that refund accordingly. If there is anything else we can assist you with, please let us know!

Posted 1 year ago

“I placed an order on June 20th for three parts that said they were in stock. The same day I got an email for order confirmation saying the parts are not in stock and are direct ship. Had I known that I would not have ordered them. I reached out on the 26th for an update and was told that it was being shipped than the 27th got an email saying the opposite. I then got the tracking number and it was out for delivery on the 29th, got home and it was signature required, and I had to drive to get it, to find out it wasn't at the pickup location until the next day, I got it after work the 30th. Overall had a horrible experience with this order, ordered 1200 dollars of parts from ECS the same day as this order and got it the same week, and they left the parts and I didn't have to deal with any of this bs as I did with you guys. I doubt ill order or recommend your company to anyone.”

Helpful Report

Posted 1 year ago

We apologize for the frustrating experience you had with your recent order. We understand the importance of accurate information and timely delivery, and we regret falling short of your expectations. We want to clarify that while some items were in stock at our location, since you ordered three items from the same manufacturer (CTS), we decided to have the whole order shipped from CTS to avoid a higher shipping cost for you. Unfortunately, this led to a delay in the shipment, and we understand that this was not communicated clearly to you during the order process. Additionally, we apologize for the confusion with the shipping updates and the signature requirement, which caused further inconvenience for you. We are genuinely sorry for the negative experience you had and the delay in receiving your order. Providing excellent customer service is our top priority, and we deeply regret the inconvenience you experienced. To address your concerns and offer a suitable resolution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to find the best possible solution for you. We value your business, and your satisfaction is important to us. We hope to have the opportunity to improve your perception of our company and regain your trust in UroTuning.

Posted 1 year ago

“Said wheels would fit and its the wrong bore size. Had to order over 300.00 in wheel spacers just to get them to fit. Sent in emails trying to resolve the issue but they never responded. Will never purchase from them again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your recent experience with us. We apologize for any inconvenience you experienced with the wheels not fitting correctly. We would like to clarify that our site only matches the bolt pattern for the wheels of the vehicle. It is the responsibility of the consumer to determine the appropriate size and offset needed for their specific vehicle. We understand that this information is crucial for a proper fit, and we encourage customers to contact our sales department for assistance before placing an order. We apologize for any confusion that may have occurred and for the additional cost you incurred in ordering wheel spacers to make the wheels fit. Regarding your emails seeking resolution, we are truly sorry for the lack of response. Providing excellent customer service is of the utmost importance to us, and we regret falling short of your expectations in this regard. To address this matter and explore possible solutions, we kindly request that you contact our customer support team at Support@urotuning.com again. Our team will prioritize your inquiry and work diligently to find the best possible resolution for you. We value your business and appreciate your feedback. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience with UroTuning.

Posted 1 year ago

“It didn't fit and they haven't responded to me yet.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with the product not fitting, as well as the delay in our initial response to your concern. We understand how frustrating this situation can be and regret any disappointment this may have caused. Since you left the review, we want to assure you that we have already taken action and reached out to you to address the fitting issue. Our customer support team is dedicated to providing you with the necessary assistance and finding a suitable solution, which may include arranging for an exchange or refund. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. Thank you for bringing this to our attention, and we appreciate your patience. We hope to work with you closely to rectify this situation and regain your trust in UroTuning.

Posted 1 year ago

“Sizing chart said that the centering rings would fit my hub, however they did not fit.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with the sizing of the centering rings. We understand how important it is for our customers to receive products that fit correctly, and we regret any disappointment this may have caused. Our team takes product accuracy seriously, and we strive to provide reliable sizing information to ensure a seamless shopping experience. We apologize for any oversight in this particular case. To resolve this matter and ensure you receive the correct centering rings, we kindly request that you contact our customer support team at Support@urotuning.com. We will be more than happy to assist you in finding the right size and arranging for an exchange or refund if necessary. Your satisfaction is our priority, and we appreciate your understanding as we work to rectify this situation for you. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Sent wrong axle 2 times”

Helpful Report

Posted 1 year ago

We sincerely apologize for the inconvenience and frustration you have experienced with receiving the wrong axle not just once, but twice. We understand how important it is to receive the correct product, and we deeply regret the oversight that led to this situation. Our team takes product accuracy very seriously, and we are committed to providing a seamless shopping experience for all our customers. We are truly sorry for falling short of your expectations in this instance. To resolve this matter promptly, we have launched a thorough investigation into our order fulfillment process to identify the root cause of the issue. Additionally, we will be implementing additional quality checks to ensure that such errors do not occur in the future. Please know that we are actively working to send you the correct axle right away. Your satisfaction is of the utmost importance to us, and we want to make sure that we rectify this situation as swiftly as possible. If you have any further concerns or need any assistance with your order, please don't hesitate to contact our customer support team at [contact information]. We are here to help and ensure that you have a smooth and positive experience with us. Once again, we apologize for the inconvenience this has caused, and we appreciate your patience and understanding as we work to make things right. Thank you for bringing this to our attention, and we look forward to serving you better in the future.

Posted 1 year ago

“My intake never showed up. Fed ex lost the package and here I am a week and a half past my claim for the lost package and still mo refund. Very disappointing”

Helpful Report

Posted 1 year ago

We deeply apologize for the inconvenience and frustration you have experienced with the lost package and the delay in processing your refund. We understand how important it is to receive your order on time, and we share your disappointment with the situation. Losing a package is not something we take lightly, and we immediately filed a claim with FedEx to investigate the matter further. Unfortunately, the resolution process took longer than expected, which caused the delay in issuing your refund, and for that, we are truly sorry. Rest assured, we are actively following up with FedEx to expedite the resolution and ensure you receive your refund as soon as possible. Additionally, we will be reviewing our shipping and handling processes to prevent such occurrences in the future. We value your business and your satisfaction is of the utmost importance to us. We genuinely appreciate your patience throughout this process, and we assure you that we are doing everything in our power to rectify the situation. If there is anything else we can do to assist you further or if you have any other concerns, please don't hesitate to reach out to our customer support team at [contact information]. We are here to help and provide you with the best possible resolution. Once again, we apologize for the inconvenience and disappointment this has caused. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and serve you better in the future.

Posted 1 year ago

“Package lost”

Helpful Report

Posted 1 year ago

We are truly sorry to hear that your package was lost. We understand how frustrating and inconvenient this situation can be, and we apologize for any inconvenience you've experienced. Please be assured that we take issues like this seriously, and we will do our best to resolve this matter promptly. Your satisfaction is our top priority, and we are committed to providing a positive shopping experience for all our customers. We appreciate your patience and understanding as we work to resolve this matter for you. Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to rectify this situation and serve you better in the future.

Posted 1 year ago

“The products I got are great no issues there, but urotuning charging $50 dollars for shipping is ridiculous, I would have never used Urotuning if I could have found the parts elsewhere complete and utter robbery!! I will try every Avenue possible when ordering in the future to no use these thieves!!!”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent shopping experience with UroTuning. We appreciate your positive comments about the quality of the products you received. We understand your concern about the shipping charges, and we sincerely apologize for any frustration this may have caused. Shipping costs can vary based on factors such as package weight, delivery location, and shipping method. While we aim to provide competitive rates, we acknowledge that our shipping costs may not always align with everyone's expectations. As a company, we continuously strive to strike a balance between offering quality products and providing reasonable shipping options to our valued customers. We take your feedback seriously and will review our shipping policies to see how we can improve the transparency and cost-effectiveness of our shipping charges. We genuinely appreciate your support and hope that you will consider giving us another chance in the future. If you have any further concerns or need assistance with your future orders, please feel free to contact our customer support team, and we'll be more than happy to help. Thank you again for your valuable feedback. We are committed to enhancing our services and providing a better shopping experience for all our customers.

Posted 1 year ago

“Ordered too short of a bolt.. never used just looked at.. knew it was wrong. Sent pics and reason for return.. waiting 6 days for next step on an exchange.. customer service needs work”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent experience with us at UroTuning. We sincerely apologize for any inconvenience you encountered during your transaction. Firstly, we want to express our gratitude for reaching out to us about the issue with the bolt. We understand that receiving the wrong item can be frustrating, and we're sorry for any disappointment it caused. Our team always aims to provide accurate product descriptions and make sure our customers receive the correct items. We acknowledge that the process of resolving the exchange took longer than expected, and we are truly sorry for the delay. Customer satisfaction is of utmost importance to us, and we take your feedback seriously. We will review our internal processes to ensure that such delays are minimized in the future. We would like to assure you that we are actively working to improve our customer service and make the necessary adjustments to avoid similar situations moving forward. Our goal is to ensure every customer has a positive experience when shopping with us. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Quality of part was bad didnt line up properly when installed har to buy a new one else where”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback regarding your recent purchase. We apologize for any inconvenience caused by the quality of the part and the installation difficulties you encountered. At UroTuning, we take customer satisfaction seriously, and we want to ensure that you have a positive experience with our products. We would like to assist you in resolving this issue and provide you with a suitable solution. Please feel free to reach out to our dedicated customer support team at Support@urotuning.com. They are available to address any concerns or questions you may have. We are committed to helping you and ensuring that you are satisfied with your purchase. Once again, we apologize for the inconvenience you experienced, and thank you for bringing this matter to our attention. We value your feedback and look forward to assisting you promptly.

Posted 1 year ago

“Bad product and part description on their site, no label or SKU number on the box, and then charging a refund and a shipping label fee for the return, which equates to nearly 30% of the item's original cost before tax.”

Helpful Report

Posted 1 year ago

Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced with your recent purchase from UroTuning. We strive to provide accurate product descriptions on our website, and we're sorry if the information provided was not sufficient in this case. We take your feedback seriously and will review our processes to ensure that the product descriptions are more comprehensive moving forward. Regarding the issue with the label or SKU number on the box, we apologize for any confusion caused. We will investigate this matter further to improve our packaging and labeling practices. We understand your frustration regarding the refund and shipping label fee. Our intention is never to add to our customers' inconvenience. Please know that we are more than willing to assist you in resolving this issue. If you haven't done so already, we kindly request you to reach out to our customer support team at Support@urotuning.com so that we can discuss the details and find a suitable solution for you. We would be more than happy to help with the return, and if there was an error on our part, we will waive any associated fees. Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your business, and it is important to us that you are satisfied with your experience at UroTuning. Please don't hesitate to contact us so that we can work towards a resolution.

Posted 1 year ago

“Return process is horrible. Item came used and opened when i received it. I requested return however agent keeps saying they have to talk to vendor which i don’t understand since i bought from you guys not from them.”

Helpful Report

Posted 1 year ago

Thank you for providing further clarification regarding the return process, and we apologize for any confusion you experienced. We understand that you purchased the item from us, but it was shipped directly from the manufacturer. As a result, we must reach out to the manufacturer to address any issues related to the item. We want to assure you that we take your concerns seriously, and our team is actively working to communicate with the manufacturer to resolve the issue as quickly as possible. If there are any further updates or information you would like to share, please do not hesitate to contact our customer support team at Support@urotuning.com. Our team is here to assist you and ensure a satisfactory resolution to your concern. Your satisfaction is our priority, and we genuinely appreciate your understanding as we navigate this situation and work toward a resolution. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right for you.

Posted 1 year ago

“Website needs improvement when it comes to adding a vehicle. Tried to order a exhaust for a golf r but there was no selection for it, so I ended up with a exhaust for a gti and it’s been almost a month since I received it and still haven’t heard anything from customer service and every time I call it’s busy. On the other hand, shipping was fast, exhaust looked and felt very quality.”

Helpful Report

Posted 1 year ago

Justin, Thank you for taking the time to share your feedback with us. We truly appreciate your support and apologize for any inconvenience you experienced during the ordering process. We want to assure you that we do have a dedicated .:R section on our website, which can be found as the first category under VW. We apologize if it was not easily visible or accessible during your visit, and we will definitely work on improving the navigation to enhance the user experience. Regarding your order for the exhaust, we sincerely apologize for any delays in our customer service team's response and any difficulty you may have experienced while attempting to contact them. We're glad to hear that the shipping was fast and that the exhaust met your expectations in terms of quality. However, we are committed to providing exceptional customer service throughout your entire experience, and we apologize for falling short in this instance. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your patience and understanding.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UroTuning Reviews