Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

“Package lost”

Posted 2 years ago

We are truly sorry to hear that your package was lost. We understand how frustrating and inconvenient this situation can be, and we apologize for any inconvenience you've experienced. Please be assured that we take issues like this seriously, and we will do our best to resolve this matter promptly. Your satisfaction is our top priority, and we are committed to providing a positive shopping experience for all our customers. We appreciate your patience and understanding as we work to resolve this matter for you. Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to rectify this situation and serve you better in the future.

Posted 2 years ago

“The products I got are great no issues there, but urotuning charging $50 dollars for shipping is ridiculous, I would have never used Urotuning if I could have found the parts elsewhere complete and utter robbery!! I will try every Avenue possible when ordering in the future to no use these thieves!!!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent shopping experience with UroTuning. We appreciate your positive comments about the quality of the products you received. We understand your concern about the shipping charges, and we sincerely apologize for any frustration this may have caused. Shipping costs can vary based on factors such as package weight, delivery location, and shipping method. While we aim to provide competitive rates, we acknowledge that our shipping costs may not always align with everyone's expectations. As a company, we continuously strive to strike a balance between offering quality products and providing reasonable shipping options to our valued customers. We take your feedback seriously and will review our shipping policies to see how we can improve the transparency and cost-effectiveness of our shipping charges. We genuinely appreciate your support and hope that you will consider giving us another chance in the future. If you have any further concerns or need assistance with your future orders, please feel free to contact our customer support team, and we'll be more than happy to help. Thank you again for your valuable feedback. We are committed to enhancing our services and providing a better shopping experience for all our customers.

Posted 2 years ago

“Ordered too short of a bolt.. never used just looked at.. knew it was wrong. Sent pics and reason for return.. waiting 6 days for next step on an exchange.. customer service needs work”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with us at UroTuning. We sincerely apologize for any inconvenience you encountered during your transaction. Firstly, we want to express our gratitude for reaching out to us about the issue with the bolt. We understand that receiving the wrong item can be frustrating, and we're sorry for any disappointment it caused. Our team always aims to provide accurate product descriptions and make sure our customers receive the correct items. We acknowledge that the process of resolving the exchange took longer than expected, and we are truly sorry for the delay. Customer satisfaction is of utmost importance to us, and we take your feedback seriously. We will review our internal processes to ensure that such delays are minimized in the future. We would like to assure you that we are actively working to improve our customer service and make the necessary adjustments to avoid similar situations moving forward. Our goal is to ensure every customer has a positive experience when shopping with us. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Quality of part was bad didnt line up properly when installed har to buy a new one else where”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent purchase. We apologize for any inconvenience caused by the quality of the part and the installation difficulties you encountered. At UroTuning, we take customer satisfaction seriously, and we want to ensure that you have a positive experience with our products. We would like to assist you in resolving this issue and provide you with a suitable solution. Please feel free to reach out to our dedicated customer support team at Support@urotuning.com. They are available to address any concerns or questions you may have. We are committed to helping you and ensuring that you are satisfied with your purchase. Once again, we apologize for the inconvenience you experienced, and thank you for bringing this matter to our attention. We value your feedback and look forward to assisting you promptly.

Posted 2 years ago

“Bad product and part description on their site, no label or SKU number on the box, and then charging a refund and a shipping label fee for the return, which equates to nearly 30% of the item's original cost before tax.”

Helpful Report

Posted 2 years ago

Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced with your recent purchase from UroTuning. We strive to provide accurate product descriptions on our website, and we're sorry if the information provided was not sufficient in this case. We take your feedback seriously and will review our processes to ensure that the product descriptions are more comprehensive moving forward. Regarding the issue with the label or SKU number on the box, we apologize for any confusion caused. We will investigate this matter further to improve our packaging and labeling practices. We understand your frustration regarding the refund and shipping label fee. Our intention is never to add to our customers' inconvenience. Please know that we are more than willing to assist you in resolving this issue. If you haven't done so already, we kindly request you to reach out to our customer support team at Support@urotuning.com so that we can discuss the details and find a suitable solution for you. We would be more than happy to help with the return, and if there was an error on our part, we will waive any associated fees. Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your business, and it is important to us that you are satisfied with your experience at UroTuning. Please don't hesitate to contact us so that we can work towards a resolution.

Posted 2 years ago

“Return process is horrible. Item came used and opened when i received it. I requested return however agent keeps saying they have to talk to vendor which i don’t understand since i bought from you guys not from them.”

Helpful Report

Posted 2 years ago

Thank you for providing further clarification regarding the return process, and we apologize for any confusion you experienced. We understand that you purchased the item from us, but it was shipped directly from the manufacturer. As a result, we must reach out to the manufacturer to address any issues related to the item. We want to assure you that we take your concerns seriously, and our team is actively working to communicate with the manufacturer to resolve the issue as quickly as possible. If there are any further updates or information you would like to share, please do not hesitate to contact our customer support team at Support@urotuning.com. Our team is here to assist you and ensure a satisfactory resolution to your concern. Your satisfaction is our priority, and we genuinely appreciate your understanding as we navigate this situation and work toward a resolution. Thank you for bringing this matter to our attention, and we hope to have the opportunity to make things right for you.

Posted 2 years ago

“Website needs improvement when it comes to adding a vehicle. Tried to order a exhaust for a golf r but there was no selection for it, so I ended up with a exhaust for a gti and it’s been almost a month since I received it and still haven’t heard anything from customer service and every time I call it’s busy. On the other hand, shipping was fast, exhaust looked and felt very quality.”

Helpful Report

Posted 2 years ago

Justin, Thank you for taking the time to share your feedback with us. We truly appreciate your support and apologize for any inconvenience you experienced during the ordering process. We want to assure you that we do have a dedicated .:R section on our website, which can be found as the first category under VW. We apologize if it was not easily visible or accessible during your visit, and we will definitely work on improving the navigation to enhance the user experience. Regarding your order for the exhaust, we sincerely apologize for any delays in our customer service team's response and any difficulty you may have experienced while attempting to contact them. We're glad to hear that the shipping was fast and that the exhaust met your expectations in terms of quality. However, we are committed to providing exceptional customer service throughout your entire experience, and we apologize for falling short in this instance. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We appreciate your patience and understanding.

Posted 2 years ago

“I do not have my complete order.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience of not receiving your complete order. This is not the experience we aim to provide to our customers. To address this issue, we recommend reaching out to our customer support team as soon as possible to report the missing items. They will work to investigate the situation, track the missing items, and ensure that they are shipped to you promptly. Your satisfaction is important to us, and we will do our best to resolve this matter and provide you with the missing items as soon as possible. Thank you for bringing this to our attention.

Posted 1 year ago

“Didn’t work I bought both the JB4 and connect kit from urotuning and they could not figure out why the connect kit was not working it took over a week until I reached out to BMS and they told me I got an older JB4 which was a surprise to me because I just bought both of them May 2023. I’m still waiting on the return label for the connect kit since I was told I can’t return the JB4 but that’s fine BMS send me a connect kit that works and I’m still waiting on the return and refund!”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you've experienced with the JB4 and connect kit, as well as the delay in resolving the issue. Quality and functionality are important to us, and it's disappointing when products do not work as expected. It's good to hear that BMS provided you with assistance and a working connect kit. Regarding the return and refund process, please continue to follow up with our customer support team to ensure that the return label and refund are processed promptly. Your feedback is valuable, and we appreciate your patience as we work to resolve this matter to your satisfaction. If you have any further concerns or need assistance, please don't hesitate to reach out. Thank you for sharing your experience.

Posted 1 year ago

“High beams do not work and fitment of headlights is different from OEM housing. There is a 1/2" gap between top of Spyder headlight housing and quarter panel. I recommend finding a good OEM parts distributor instead of this website. I am currently stuck with only low beams on these headlights”

Helpful Report

Posted 2 years ago

We apologize for the issues you've encountered with the Spyder headlights, including the non-functional high beams and fitment problems. Your feedback is important, and we understand your frustration. It's important for us to provide products that meet quality and functionality standards. We recommend reaching out to our customer support team to report the issues you're facing. They may be able to assist you in resolving the problem, arranging for replacements, or addressing your concerns. We apologize for any inconvenience you've faced, and we appreciate your feedback, which will help us improve our product offerings and services in the future. Thank you for sharing your experience.

Posted 1 year ago

“Cts turbo inlet pipe🫤 dont buy this! Pay more for a better one. The cts turbo inlet pipe is designed poorly. There is a reason it's cheap. The screw hole was machined crooked and the tiny little o ring is in the wrong place. Should've known better. Save your money and get another brand!”

Helpful Report

Posted 2 years ago

We apologize for the disappointment you've experienced with the CTS turbo inlet pipe. Quality and functionality are important to us, and it's unfortunate that the product did not meet your expectations. Your feedback is valuable, and we appreciate you sharing your experience to help other customers make informed decisions. If you have any specific concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to improve your experience in the future. Thank you for your feedback.

Posted 1 year ago

“The manufacturer drilled the holes for my wheel incorrectly. Your company declined to return the item, or take accountability. I'll never work with this company again.”

Helpful Report

Posted 2 years ago

We apologize for the issues you've faced with the manufacturer drilling holes incorrectly and the subsequent challenges you encountered with our company. Your experience is not reflective of the level of service we aim to provide to our customers. We understand your frustration and disappointment, and we appreciate your feedback. We will use this feedback to review our return and accountability processes to ensure a more satisfactory experience for our customers in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future. Thank you for sharing your feedback.

Posted 1 year ago

“I have never received my package even though it said delivered”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you did not receive the package. Please reach out to Support@urotuning.com. Our support staff would be more than happy to help!

Posted 1 year ago

“Cheapest intake ive ever seen. Installed professionally, kept coming off until it broke my intake boot. Part is on back order and it costed me $3k to repair with a different intake.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced with the intake, including it coming off and causing damage to your intake boot. This is not the experience we aim to provide to our customers. Quality and reliability are important to us, and we understand your frustration. If you haven't already, please reach out to our customer support team to report the issue and discuss any possible resolution or compensation. Your feedback is valuable, and we'll use it to improve our product offerings and ensure better quality control in the future. We apologize for any inconvenience and expenses you've incurred and appreciate you bringing this to our attention.

Posted 1 year ago

“Super disappointed getting the front splitter. The bottom is hollowed out with a thin plastic overhand so I can’t even put the rubberized protector under it because the part that would make contact with anything is a part I can’t put the rubber on. Makes zero sense to even recommended adding the splitter saving guard when I can’t even use it. Not to mention there is no way this splitter would last. The thin lip of plastic doesn’t stand a chance to even a minor pot hole when you can’t even protect it. Waste of a $400 purchase and a total loss in shipping costs. Had to pay $70 in shipping they do not reimburse and an almost $50 “restocking fee” AND pay a return shipping fee on a joke of a product that they provided. Added me pictures of the bottom of the splitter. Someone please tell me where I am to attach the front splitter protectors to this hollowed out bottom??? Please please please go with another company”

Helpful Report

Posted 2 years ago

We apologize for the disappointment and frustration you've experienced with the front splitter you purchased. It's important to us that our products meet your expectations and provide the necessary functionality. We appreciate your detailed feedback and understand your concerns about the design and functionality of the splitter. It's valuable input that will help us improve our product offerings and descriptions to prevent such issues in the future. Regarding the return and restocking fees, we recommend reaching out to our customer support team to discuss the situation. They may be able to assist you in resolving the return and refund process to ensure a more satisfactory outcome. We apologize for any inconvenience you've faced, and we appreciate your feedback as it helps us better serve our customers. Thank you for sharing your experience.

Posted 1 year ago

“Order two pairs they don’t clip in all the way and all of them a fallen off need money back for at least one set they are all scuffed up”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you've faced with the two pairs of items not clipping in properly and subsequently falling off. Quality and functionality are important to us, and we understand your frustration. Please reach out to our customer support team to report the issue with the items and discuss the possibility of a refund or replacement. They will work to resolve this matter promptly and address any concerns about the condition of the items. Your satisfaction is important, and we're committed to providing you with a positive outcome. Thank you for bringing this to our attention.

Posted 1 year ago

“The product was not correct. Bought it from another source using same vehicle info without any issue.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience and frustration you experienced with the product not being correct for your vehicle. We understand how disappointing this must have been, especially when you purchased it from another source using the same vehicle information without any issues. We strive to provide accurate product information and ensure that our customers receive the correct items for their vehicles. We regret that this was not the case in your situation. To address this matter and find a suitable resolution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to find out what may have caused the discrepancy and assist you accordingly. Your satisfaction is important to us, and we are committed to resolving this issue to your complete satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our processes and provide a better experience for our customers.

Posted 2 years ago

“Not enough information about the appropriate vehicle it fits in. Incorrect Year in the charts, needs to update their charts fitment. Had to return the Product.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. We value your input and apologize for any inconvenience you experienced with the fitment information provided. We understand how important it is to have accurate and up-to-date fitment charts for our products. We continuously strive to improve our website and ensure that all the necessary information is available to our customers to make informed decisions. To address your specific concerns, we kindly request that you provide us with more detailed information about the incorrect year mentioned in our fitment charts. This will allow us to investigate the matter further and make the necessary updates to ensure accurate information for future customers. We apologize for any inconvenience caused and appreciate your patience in resolving this matter. If you have already returned the product, we will process your refund as soon as we receive it back. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer support team at Support@urotuning.com. We are here to provide you with the support you need. Thank you once again for bringing this to our attention, and we appreciate your understanding as we work to improve our fitment charts and provide better information for our valued customers.

Posted 2 years ago

“Did not receive the item, it went to the wrong address.”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the issue with the delivery of your item. We understand that it was delivered to the wrong address, and we regret any frustration this may have caused you. To assist you further and ensure a prompt resolution, we kindly request that you reach out to our customer support team at Support@urotuning.com. It is essential for us to gather specific details from you regarding the incorrect delivery address and take the necessary steps to rectify the situation. We value your satisfaction as a customer, and we want to make things right for you. Our dedicated team is here to address any concerns and assist you in resolving this matter as quickly as possible. Once again, we apologize for any inconvenience you have experienced, and we appreciate your understanding and cooperation. We look forward to working with you to rectify this situation and ensure your complete satisfaction.

Posted 2 years ago

“i ordered a N63 intake for my BMW and i only received half of the order. I’ve been going back and forth with customer service about either replacement or a refund and they take so long to get back to you, it’s ridiculous. 1/5 stars.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience and delay you have faced in receiving your complete order. We understand the frustration caused by not receiving the full N63 intake for your BMW. Please be assured that we have been actively working with the manufacturer to rectify this issue and ensure that the missing parts are promptly sent to you. We apologize for any inconvenience caused by the back-and-forth communication with our customer service team, as we strive to provide timely responses to our valued customers. We want to make things right for you and appreciate your patience throughout this process. As soon as we have confirmation from the manufacturer that the missing parts are on their way, we will notify you promptly with the tracking information. We are committed to ensuring that you receive the complete and correct order as quickly as possible. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at Support@urotuning.com. They are available to provide any necessary updates and assist you throughout this process. Once again, we apologize for the inconvenience caused, and we appreciate your understanding and cooperation. We value your business and hope to have the opportunity to serve you better in the future.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UroTuning Reviews