Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

“i ordered a N63 intake for my BMW and i only received half of the order. I’ve been going back and forth with customer service about either replacement or a refund and they take so long to get back to you, it’s ridiculous. 1/5 stars.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience and delay you have faced in receiving your complete order. We understand the frustration caused by not receiving the full N63 intake for your BMW. Please be assured that we have been actively working with the manufacturer to rectify this issue and ensure that the missing parts are promptly sent to you. We apologize for any inconvenience caused by the back-and-forth communication with our customer service team, as we strive to provide timely responses to our valued customers. We want to make things right for you and appreciate your patience throughout this process. As soon as we have confirmation from the manufacturer that the missing parts are on their way, we will notify you promptly with the tracking information. We are committed to ensuring that you receive the complete and correct order as quickly as possible. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at Support@urotuning.com. They are available to provide any necessary updates and assist you throughout this process. Once again, we apologize for the inconvenience caused, and we appreciate your understanding and cooperation. We value your business and hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Received turbo and it doesn’t fit.. been calling all week and no response back”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to share your feedback regarding the turbo you purchased. We apologize for any confusion or inconvenience caused by the software tune compatibility issue you encountered. At our company, we strive to provide accurate information and ensure customer satisfaction. We understand that the turbo physically fits your vehicle; however, we regret that the software tune you require is not supported with this particular product. We want to assure you that we value your business and are committed to finding a suitable solution for you. If you would like to return the turbo, we kindly ask you to reach out to our customer support team at Support@urotuning.com. They will guide you through the return process and provide any necessary assistance to ensure a smooth and hassle-free experience. We apologize for any disappointment this may have caused, and we appreciate your understanding. We continuously strive to improve our product offerings and appreciate feedback from customers like you, which helps us enhance our services. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and address any issues you may have. Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention. We value your business and hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“Ordered a set of rally armour mudflaps for a mk6 jetta, as one this site they were listed as for a mk7 jetta I of course asked would they fit and was told they would. Ordered and they arrived today, went to fit them and got the front ones fitted with no issues, went to install the rear ones and they don't fit, both the bracket and the mudflap itself are too short and only one of the holes line up (picture attached), very disappointed given how much they cost and then the cost at customs. Other than that, delivery was actually rather quick for coming from Florida to Ireland, products were well packaged and had no damage. Tldr: If you're not sure if a part will fit and ask on this site, get pictures for your make and model of vehicle!!”

Helpful Report

Posted 2 years ago

Thank you for bringing this issue to our attention and providing detailed feedback regarding the fitment of the rally armour mudflaps you purchased for your Mk6 Jetta. We apologize for any inconvenience and disappointment caused by the incorrect fitment information. We understand how important it is to receive accurate and reliable information when making a purchase. We sincerely apologize for any confusion caused by the incorrect listing on our website, as well as any inconvenience you experienced during the installation process. To rectify this situation, we would like to offer our assistance in finding a suitable solution for you. Our customer support team is dedicated to resolving fitment issues and ensuring customer satisfaction. We kindly request that you reach out to us directly at [customer support contact information] with your order details and the specific concerns you have encountered with the rally armour mudflaps. By providing us with this information, we will be able to review your case promptly and explore options to address the fitment problem. Our goal is to ensure that you receive the correct parts or find a suitable alternative that fits your Mk6 Jetta properly. We appreciate your positive feedback regarding the delivery speed and packaging of the products. We take pride in providing excellent service in those areas and are glad to hear that it met your expectations. Once again, we apologize for any inconvenience caused by the fitment issue, and we assure you that we will do our best to resolve this matter to your satisfaction. We value your business and look forward to the opportunity to assist you further. Thank you for your understanding and cooperation.

Posted 2 years ago

“Wrong item was shipped so unable to install . Still waiting for correct item to be shipped .”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the inconvenience you have faced and the incorrect items that were shipped to you. We want to assure you that we take your concerns seriously and are actively working with our supplier to rectify the situation. Our team is diligently coordinating with them to ensure that the correct items are shipped out to you as soon as possible. We understand the importance of resolving this matter promptly, and we will keep you informed with the tracking information as soon as it becomes available. Please rest assured that we prioritize customer satisfaction and strive to provide a seamless experience for all our valued customers. We deeply regret any inconvenience caused by this error, and we appreciate your patience and understanding throughout this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team at Support@urotuning.com. They are available to address any concerns or provide updates on the progress of your order. Thank you for bringing this matter to our attention, and we appreciate your understanding and cooperation. We value your business and look forward to the opportunity to make things right for you.

Posted 2 years ago

“Shipping was very slow. Took over 3 weeks for some spacers. Its 2023, you guys need to work on that. Also, spacers did not fit well. Wheel does not sit flush onto the spacer. Bad experience.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience caused by the delayed shipping and the fitment issue you encountered with the spacers you ordered. Regarding the shipping timeframe, we would like to clarify that the spacers you purchased are machined to order to ensure the highest quality and precision. Unlike pre-made items sitting on a shelf, these spacers are custom-made specifically to the specs that you selected on your order. This meticulous manufacturing process contributes to the superior performance and fitment of the spacers but can result in longer lead times. While we understand that waiting for your order can be frustrating, we assure you that our team works diligently to fulfill each order as quickly as possible. We apologize if the extended wait time did not meet your expectations, and we appreciate your patience throughout the process. Regarding the fitment issue you experienced, we apologize for any inconvenience caused. We take product quality and customer satisfaction seriously, and we would like to resolve this matter promptly. To assist you further, we kindly request that you reach out to our customer support team at Support@urotuning.com. They will be able to gather more information about your specific order and work towards finding a suitable solution for you. We value your feedback and want to ensure that we address your concerns to your satisfaction. Our goal is to provide products that meet the highest standards of quality and fitment, and we are committed to resolving any issues that arise. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We appreciate your understanding and cooperation. We look forward to the opportunity to assist you further and regain your trust in our services.

Posted 2 years ago

“They make you select a what car you drive, you order part that says will fit, then they send you a whole different part for a different car. Takes ages for them to ship part although in the same state. Never doing business with them again. Don’t think I’ll be winning $100 for doing this kind of review but don’t order from them a week will turn into a month.”

Helpful Report

Posted 2 years ago

I'm sorry to hear that you are unhappy with our service. We value our customers' feedback and take it seriously. Please accept my sincere apologies for any inconvenience or delay you may have experienced. We are currently experiencing higher-than-usual demand and are doing our best to fulfill all orders as quickly as possible. To make things right, we have set up a return for you and will issue a full refund as soon as the product is received. We hope this solution meets your satisfaction and appreciate your patience and understanding. Please keep an eye out for an email with the return label. We take pride in providing excellent service to our customers and would like to ensure that your future experiences with us meet your expectations. Please do not hesitate to contact us if you have any further concerns.

Posted 2 years ago

“I haven’t gotten them yet”

Helpful Report

Posted 2 years ago

Thank you for reaching out to us regarding the delays you experienced with your recent order. We sincerely apologize for any inconvenience caused by the extended wait time. We understand how frustrating it can be when there are delays in receiving your items, and we share your disappointment in this matter. Please know that we strive to provide timely and efficient service to all our customers, and we regret that we fell short of your expectations in this instance. We are pleased to inform you that the tracking information for your order shows that the items were delivered today. We hope that you have received them in good condition and that they meet your expectations. While we cannot change past delays, we want to assure you that we are continuously working with our manufacturers to improve our order fulfillment process and minimize any future delays. Your feedback is invaluable to us, and we appreciate your patience and understanding. Should you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and provide any necessary assistance. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your business and hope to have the opportunity to serve you better in the future. Thank you for your patience and support.

Posted 2 years ago

“Worst ordering experience ever, still don’t have my parts, but have my money 👍🏼”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback on your recent experience with our company. We would like to address the concerns you raised in your review and assure you that we have taken immediate action to resolve the issue. We apologize for any delays you experienced during your interaction with our company. We understand the frustration that can arise from such delays, and we genuinely regret any inconvenience caused. Our team has investigated the matter thoroughly and has taken steps to ensure that similar delays do not occur in the future. We are pleased to inform you that the issue you encountered has been successfully resolved. We appreciate your patience throughout this process and your willingness to work with us to find a satisfactory solution. Your satisfaction is of the utmost importance to us, and we are committed to providing excellent customer service. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback and will use it to improve our processes and enhance the overall customer experience. If there is anything else we can assist you with or if you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to help. Thank you for choosing our company, and we look forward to serving you better in the future.

Posted 2 years ago

“Sensors are defective, sent multiple emails to customer service and no one has responded.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback on your recent experience with our company. We would like to address the concerns you raised in your review and assure you that we have taken immediate action to resolve the issue. We apologize for any delays you experienced during your interaction with our company. We understand the frustration that can arise from such delays, and we genuinely regret any inconvenience caused. Our team has investigated the matter thoroughly and has taken steps to ensure that similar delays do not occur in the future. We are pleased to inform you that the issue you encountered has been successfully resolved. We appreciate your patience throughout this process and your willingness to work with us to find a satisfactory solution. Your satisfaction is of the utmost importance to us, and we are committed to providing excellent customer service. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback and will use it to improve our processes and enhance the overall customer experience. If there is anything else we can assist you with or if you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to help. Thank you for choosing our company, and we look forward to serving you better in the future.

Posted 2 years ago

“no quality control or care for their products being shipped out, and didn’t even offer to help resolve issue, shipped me an intercooler that arrived dented after waiting over 3 months for arrival”

Helpful Report

Posted 2 years ago

“Terrible customer service! Been waiting to return my item for weeks now already sent an email and was on hold for way too long. Y’all sent me multiple emails for coupons and discounts but can’t update me on my request crazyyy”

Helpful Report

Posted 2 years ago

Thank you for bringing to our attention the issue regarding your returned item. We apologize for any inconvenience caused by the confusion surrounding its return process. Upon investigating the matter further, the returned item was sent back to the manufacturer. Unfortunately, this prevented us from being informed of its return and subsequently caused a delay in processing your refund. We sincerely apologize for the inconvenience this has caused you. As a gesture of goodwill, we will process your refund immediately to rectify the situation. You should receive the refund within 3-7 business days. We understand the frustration and inconvenience that this miscommunication may have caused, and we take full responsibility for the oversight. We are committed to continually improving our processes to ensure smoother returns and better communication with our valued customers. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and ensure that any outstanding issues are addressed promptly and effectively. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“I ordered a certain color and you guys sent me another color I did not want”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback on your recent purchase of hub-centric rings. We appreciate your input, and we would like to address your concerns regarding the color and representation of the item. Firstly, we apologize if the color of the hub-centric rings you received did not match your expectations. We understand that color can be a subjective preference, but it is important to note that the functionality and performance of these rings remain unaffected by their color. The primary purpose of hub-centric rings is to ensure a precise fitment between the wheel and the hub, regardless of the color they come in. Additionally, we would like to clarify that product photos are intended to provide a visual representation of the item and may not always accurately reflect the exact color due to lighting variations or screen calibration. We strive to provide accurate and detailed descriptions to assist our customers in making informed purchasing decisions. If you have any further concerns or require assistance, please do not hesitate to reach out to our customer support team. We are here to address your questions and provide any necessary information to ensure your satisfaction with our products. We appreciate your feedback and will take it into consideration to enhance our product descriptions and visual representations. Your satisfaction is important to us, and we are committed to continuously improving our customers' experience. Thank you for choosing our products, and we hope to have the opportunity to serve you again in the future.

Posted 2 years ago

“Will never order from you again, you lack customer service and are very unprofessional |You used the excuse that there was a problem with my credit card. According to my bank, there was never a problem with the card. You never got back to me until i called several calls Delivery on time, the question is did you ever order it Delivery over three weeks”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent order experience. We understand your frustration with the lack of control over the shipping process and the perceived lack of communication from our end. We sincerely apologize for any inconvenience caused. We would like to clarify that in some cases, certain products are shipped directly from the manufacturer to ensure efficient delivery. While this allows for a smoother shipping process, it can limit our ability to have full control over the timeline and tracking updates. However, we acknowledge that this can lead to frustration when information is not readily available. Regarding the communication aspect, we apologize if our team's responses did not meet your expectations. We strive to provide prompt and helpful assistance to our customers, and we regret any lapses in communication that occurred during this period. We understand the importance of keeping our customers informed and updated throughout the order process, and we will use your feedback to improve in this area. Please know that we are actively working on enhancing our communication channels and establishing better lines of contact with manufacturers to minimize delays and provide accurate updates to our customers. We genuinely value your feedback and appreciate your patience and understanding throughout this process. We apologize for any inconvenience caused, and we would like to make it right for you. We kindly ask that you reach out to our customer support team with any specific concerns or questions regarding your order. We are committed to resolving any outstanding issues and ensuring your complete satisfaction. Thank you for bringing this matter to our attention, and we hope for the opportunity to improve your experience in the future.

Posted 2 years ago

“not happy with the jb4 doesn’t seem like it works on the x5 50i”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to leave your feedback regarding the intake you purchased. We are sorry to hear about the fitment issue you encountered. We understand how frustrating this can be, and we want to ensure that we address your concerns. To provide you with the best possible assistance, we kindly request that you provide us with more detailed information regarding the specific issues you are experiencing and the vehicle model. This will allow us to better understand the situation and work towards finding a solution for you. We also want to highlight that our customer support team at Support@urotuning.com is available to assist customers with any product-related issues or concerns. We regret that you did not reach out to us directly, as we would have appreciated the opportunity to resolve the problem promptly. At UroTuning, we take great pride in providing high-quality products and exceptional customer service. We want to assure you that we are committed to resolving this matter to your satisfaction. Our dedicated team is ready to assist you in finding a solution that meets your expectations and ensures a proper fit for your vehicle. Please do not hesitate to contact our customer support team at Support@urotuning.com or provide us with the necessary information so that we can address your concerns promptly. We value your feedback and look forward to the opportunity to assist you further. Thank you for your understanding, and we hope to have the chance to make this right for you.

Posted 2 years ago

“Stopped ordering from Urotuning after my last order was received damaged. Although it was damaged, this is not the reason I won't be ordering from these fellas anymore. The customer service I received when I had an issue was horrendous as the first time I reached out I did not get a response. After I contacted them I was told "Oh yeah the tank, the damaged flo tank right". I was assured once they were in contact with their vendor they'd reach out, which is very understandable. By the end of the week I had to call the vendor directly to resolve the issue myself. I also sent an email after I resolved the issue and was told they were still waiting. AND THEN I WAS GHOSTED!!!! Lol I can spend my money anywhere online, it's not like these guys have competitive pricing or great customer service!!!!!! P.s damage was due to packaging and had nothing to do with Urotuning as they drop ship from vendor. Also all the other orders went smoothly, it's only when you have an issue you won't get service you deserve as a customer.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the lack of communication and the delays you encountered. We understand your frustration, and we deeply regret any inconvenience caused. First and foremost, we want to assure you that we take your concerns seriously, and we are committed to resolving this matter promptly. Our team is actively working to address the delays with our communication and ensure that it is issued to you as soon as possible. We understand that the lack of communication has left you dissatisfied, and we apologize for the negative impression it may have created. We acknowledge that our service fell short of your expectations, and we want to assure you that this is not a reflection of the level of service we strive to provide to our valued customers. We genuinely value your feedback and the opportunity to improve our service. We have identified the areas that require immediate attention and are implementing measures to enhance our communication processes. Your experience has highlighted areas where we can make meaningful changes to better serve our customers in the future. We understand that you may have reservations about ordering from us again in the future. However, we hope that you will reconsider and give us another chance to provide you with the excellent service that we are committed to delivering. Should you decide to place an order with us in the future, please be assured that we will go above and beyond to ensure your satisfaction. Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. If you have any further questions or concerns, please do not hesitate to contact us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust.

Posted 2 years ago

“Great company with great products if they send you the right items!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding the product you received. We understand your concern regarding the labeling and the potential confusion it may have caused. We would like to provide some clarification to help address your concerns. The product you received is indeed designed to fit multiple vehicles, including the 06A block. While we understand that the labeling might suggest otherwise, we assure you that our team has extensive experience and knowledge regarding these specific products and their compatibility. To ensure customer satisfaction, we carefully verify the compatibility of our products and provide detailed information on our website. However, we apologize if this information was not as clear as it should have been, leading to any confusion. We appreciate your feedback and will take it into account to improve our labeling and product information for future customers. Our goal is to provide accurate and transparent information to avoid any misunderstandings or misconceptions. If you have any further questions or concerns about the compatibility of the product with your specific vehicle, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that you have the correct product for your needs. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to improve our processes and provide the best service possible.

Posted 2 years ago

“i orderd rev. j you sent c i called about mixup never herd another word.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback about your recent experience with our company. We would like to address your concern regarding the wrong part that you received. After thoroughly reviewing our records, we found that we did respond to your email regarding the issue of receiving the incorrect part. We apologize if our response did not reach you or if there was any miscommunication along the way. Our team takes pride in providing timely and helpful assistance to our customers, and we regret if we fell short of your expectations in this regard. We genuinely apologize for any inconvenience caused by the mix-up with your order. We understand how frustrating it can be to receive the wrong part, and we want to make things right for you. We kindly request that you reach out to our customer support team at Support@urotuning.com so that we can personally assist you in resolving this matter to your satisfaction. At our company, we value our customers' feedback and strive to continuously improve our service. We appreciate your feedback, as it allows us to identify areas for growth and ensure that such issues are handled more effectively in the future. Once again, we apologize for any confusion or inconvenience caused, and we hope to have the opportunity to address your concerns and provide a satisfactory resolution.

Posted 2 years ago

“Item was missing from order. Still waiting for order to be refunded. Will not be ordering from this company in the future.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the lack of communication and the delays you encountered in receiving your refund. We understand your frustration, and we deeply regret any inconvenience caused. First and foremost, we want to assure you that we take your concerns seriously, and we are committed to resolving this matter promptly. Our team is actively working to address the delay in processing your refund and ensure that it is issued to you as soon as possible. We understand that the lack of communication has left you dissatisfied, and we apologize for the negative impression it may have created. We acknowledge that our service fell short of your expectations, and we want to assure you that this is not a reflection of the level of service we strive to provide to our valued customers. We genuinely value your feedback and the opportunity to improve our service. We have identified the areas that require immediate attention and are implementing measures to enhance our communication and refund processes. Your experience has highlighted areas where we can make meaningful changes to better serve our customers in the future. We understand that you may have reservations about ordering from us again in the future. However, we hope that you will reconsider and give us another chance to provide you with the excellent service that we are committed to delivering. Should you decide to place an order with us in the future, please be assured that we will go above and beyond to ensure your satisfaction. Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. We will be in touch shortly to address your refund personally. If you have any further questions or concerns, please do not hesitate to contact us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust.

Posted 2 years ago

“Hi guys it’s personal feedback you should be able to respond for the following orders , for example my order has been delivered after 2,5 months good luck …”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding the shipping of your recent order. We understand your concerns, and we apologize for any frustration caused by the perceived delay. After reviewing your order, we found that it was indeed shipped and delivered within the estimated timeframe to the address provided during the ordering process. The tracking number for your shipment was also sent to the email address associated with your order, which should have provided you with real-time updates on the status of the delivery. We apologize if there was any confusion or miscommunication regarding the shipping process. We strive to ensure a smooth and timely delivery experience for all our customers, and we regret that this was not the case in your situation. Should you have any further questions or require assistance, we encourage you to reach out to our customer support team. We are here to address any concerns you may have and provide any additional information you need to ensure your satisfaction. Once again, we apologize for any inconvenience caused by the perceived delay, and we appreciate your understanding. We value your feedback and are committed to continually improving our processes to better serve our customers. Thank you for choosing our services, and we hope to have the opportunity to assist you with any future orders.

Posted 2 years ago

“Gave me the wrong part and fucked my engine”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to leave your feedback regarding the intake you purchased. We are sorry to hear about the fitment issue you encountered. We understand how frustrating this can be, and we want to ensure that we address your concerns. To provide you with the best possible assistance, we kindly request that you provide us with more detailed information regarding the specific intake and vehicle model. This will allow us to better understand the situation and work towards finding a solution for you. We also want to highlight that our customer support team at Support@urotuning.com is available to assist customers with any product-related issues or concerns. We regret that you did not reach out to us directly, as we would have appreciated the opportunity to resolve the problem promptly. At UroTuning, we take great pride in providing high-quality products and exceptional customer service. We want to assure you that we are committed to resolving this matter to your satisfaction. Our dedicated team is ready to assist you in finding a solution that meets your expectations and ensures a proper fit for your vehicle. Please do not hesitate to contact our customer support team at Support@urotuning.com or provide us with the necessary information so that we can address your concerns promptly. We value your feedback and look forward to the opportunity to assist you further. Thank you for your understanding, and we hope to have the chance to make this right for you.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UroTuning Reviews