Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

“Terrible customer service! Been waiting to return my item for weeks now already sent an email and was on hold for way too long. Y’all sent me multiple emails for coupons and discounts but can’t update me on my request crazyyy”

Helpful Report

Posted 2 years ago

Thank you for bringing to our attention the issue regarding your returned item. We apologize for any inconvenience caused by the confusion surrounding its return process. Upon investigating the matter further, the returned item was sent back to the manufacturer. Unfortunately, this prevented us from being informed of its return and subsequently caused a delay in processing your refund. We sincerely apologize for the inconvenience this has caused you. As a gesture of goodwill, we will process your refund immediately to rectify the situation. You should receive the refund within 3-7 business days. We understand the frustration and inconvenience that this miscommunication may have caused, and we take full responsibility for the oversight. We are committed to continually improving our processes to ensure smoother returns and better communication with our valued customers. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and ensure that any outstanding issues are addressed promptly and effectively. Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. We appreciate your understanding, and we hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“I ordered a certain color and you guys sent me another color I did not want”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback on your recent purchase of hub-centric rings. We appreciate your input, and we would like to address your concerns regarding the color and representation of the item. Firstly, we apologize if the color of the hub-centric rings you received did not match your expectations. We understand that color can be a subjective preference, but it is important to note that the functionality and performance of these rings remain unaffected by their color. The primary purpose of hub-centric rings is to ensure a precise fitment between the wheel and the hub, regardless of the color they come in. Additionally, we would like to clarify that product photos are intended to provide a visual representation of the item and may not always accurately reflect the exact color due to lighting variations or screen calibration. We strive to provide accurate and detailed descriptions to assist our customers in making informed purchasing decisions. If you have any further concerns or require assistance, please do not hesitate to reach out to our customer support team. We are here to address your questions and provide any necessary information to ensure your satisfaction with our products. We appreciate your feedback and will take it into consideration to enhance our product descriptions and visual representations. Your satisfaction is important to us, and we are committed to continuously improving our customers' experience. Thank you for choosing our products, and we hope to have the opportunity to serve you again in the future.

Posted 2 years ago

“Will never order from you again, you lack customer service and are very unprofessional |You used the excuse that there was a problem with my credit card. According to my bank, there was never a problem with the card. You never got back to me until i called several calls Delivery on time, the question is did you ever order it Delivery over three weeks”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent order experience. We understand your frustration with the lack of control over the shipping process and the perceived lack of communication from our end. We sincerely apologize for any inconvenience caused. We would like to clarify that in some cases, certain products are shipped directly from the manufacturer to ensure efficient delivery. While this allows for a smoother shipping process, it can limit our ability to have full control over the timeline and tracking updates. However, we acknowledge that this can lead to frustration when information is not readily available. Regarding the communication aspect, we apologize if our team's responses did not meet your expectations. We strive to provide prompt and helpful assistance to our customers, and we regret any lapses in communication that occurred during this period. We understand the importance of keeping our customers informed and updated throughout the order process, and we will use your feedback to improve in this area. Please know that we are actively working on enhancing our communication channels and establishing better lines of contact with manufacturers to minimize delays and provide accurate updates to our customers. We genuinely value your feedback and appreciate your patience and understanding throughout this process. We apologize for any inconvenience caused, and we would like to make it right for you. We kindly ask that you reach out to our customer support team with any specific concerns or questions regarding your order. We are committed to resolving any outstanding issues and ensuring your complete satisfaction. Thank you for bringing this matter to our attention, and we hope for the opportunity to improve your experience in the future.

Posted 2 years ago

“not happy with the jb4 doesn’t seem like it works on the x5 50i”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to leave your feedback regarding the intake you purchased. We are sorry to hear about the fitment issue you encountered. We understand how frustrating this can be, and we want to ensure that we address your concerns. To provide you with the best possible assistance, we kindly request that you provide us with more detailed information regarding the specific issues you are experiencing and the vehicle model. This will allow us to better understand the situation and work towards finding a solution for you. We also want to highlight that our customer support team at Support@urotuning.com is available to assist customers with any product-related issues or concerns. We regret that you did not reach out to us directly, as we would have appreciated the opportunity to resolve the problem promptly. At UroTuning, we take great pride in providing high-quality products and exceptional customer service. We want to assure you that we are committed to resolving this matter to your satisfaction. Our dedicated team is ready to assist you in finding a solution that meets your expectations and ensures a proper fit for your vehicle. Please do not hesitate to contact our customer support team at Support@urotuning.com or provide us with the necessary information so that we can address your concerns promptly. We value your feedback and look forward to the opportunity to assist you further. Thank you for your understanding, and we hope to have the chance to make this right for you.

Posted 2 years ago

“Stopped ordering from Urotuning after my last order was received damaged. Although it was damaged, this is not the reason I won't be ordering from these fellas anymore. The customer service I received when I had an issue was horrendous as the first time I reached out I did not get a response. After I contacted them I was told "Oh yeah the tank, the damaged flo tank right". I was assured once they were in contact with their vendor they'd reach out, which is very understandable. By the end of the week I had to call the vendor directly to resolve the issue myself. I also sent an email after I resolved the issue and was told they were still waiting. AND THEN I WAS GHOSTED!!!! Lol I can spend my money anywhere online, it's not like these guys have competitive pricing or great customer service!!!!!! P.s damage was due to packaging and had nothing to do with Urotuning as they drop ship from vendor. Also all the other orders went smoothly, it's only when you have an issue you won't get service you deserve as a customer.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the lack of communication and the delays you encountered. We understand your frustration, and we deeply regret any inconvenience caused. First and foremost, we want to assure you that we take your concerns seriously, and we are committed to resolving this matter promptly. Our team is actively working to address the delays with our communication and ensure that it is issued to you as soon as possible. We understand that the lack of communication has left you dissatisfied, and we apologize for the negative impression it may have created. We acknowledge that our service fell short of your expectations, and we want to assure you that this is not a reflection of the level of service we strive to provide to our valued customers. We genuinely value your feedback and the opportunity to improve our service. We have identified the areas that require immediate attention and are implementing measures to enhance our communication processes. Your experience has highlighted areas where we can make meaningful changes to better serve our customers in the future. We understand that you may have reservations about ordering from us again in the future. However, we hope that you will reconsider and give us another chance to provide you with the excellent service that we are committed to delivering. Should you decide to place an order with us in the future, please be assured that we will go above and beyond to ensure your satisfaction. Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. If you have any further questions or concerns, please do not hesitate to contact us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust.

Posted 2 years ago

“Great company with great products if they send you the right items!”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding the product you received. We understand your concern regarding the labeling and the potential confusion it may have caused. We would like to provide some clarification to help address your concerns. The product you received is indeed designed to fit multiple vehicles, including the 06A block. While we understand that the labeling might suggest otherwise, we assure you that our team has extensive experience and knowledge regarding these specific products and their compatibility. To ensure customer satisfaction, we carefully verify the compatibility of our products and provide detailed information on our website. However, we apologize if this information was not as clear as it should have been, leading to any confusion. We appreciate your feedback and will take it into account to improve our labeling and product information for future customers. Our goal is to provide accurate and transparent information to avoid any misunderstandings or misconceptions. If you have any further questions or concerns about the compatibility of the product with your specific vehicle, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that you have the correct product for your needs. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to improve our processes and provide the best service possible.

Posted 2 years ago

“i orderd rev. j you sent c i called about mixup never herd another word.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide feedback about your recent experience with our company. We would like to address your concern regarding the wrong part that you received. After thoroughly reviewing our records, we found that we did respond to your email regarding the issue of receiving the incorrect part. We apologize if our response did not reach you or if there was any miscommunication along the way. Our team takes pride in providing timely and helpful assistance to our customers, and we regret if we fell short of your expectations in this regard. We genuinely apologize for any inconvenience caused by the mix-up with your order. We understand how frustrating it can be to receive the wrong part, and we want to make things right for you. We kindly request that you reach out to our customer support team at Support@urotuning.com so that we can personally assist you in resolving this matter to your satisfaction. At our company, we value our customers' feedback and strive to continuously improve our service. We appreciate your feedback, as it allows us to identify areas for growth and ensure that such issues are handled more effectively in the future. Once again, we apologize for any confusion or inconvenience caused, and we hope to have the opportunity to address your concerns and provide a satisfactory resolution.

Posted 2 years ago

“Item was missing from order. Still waiting for order to be refunded. Will not be ordering from this company in the future.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for the lack of communication and the delays you encountered in receiving your refund. We understand your frustration, and we deeply regret any inconvenience caused. First and foremost, we want to assure you that we take your concerns seriously, and we are committed to resolving this matter promptly. Our team is actively working to address the delay in processing your refund and ensure that it is issued to you as soon as possible. We understand that the lack of communication has left you dissatisfied, and we apologize for the negative impression it may have created. We acknowledge that our service fell short of your expectations, and we want to assure you that this is not a reflection of the level of service we strive to provide to our valued customers. We genuinely value your feedback and the opportunity to improve our service. We have identified the areas that require immediate attention and are implementing measures to enhance our communication and refund processes. Your experience has highlighted areas where we can make meaningful changes to better serve our customers in the future. We understand that you may have reservations about ordering from us again in the future. However, we hope that you will reconsider and give us another chance to provide you with the excellent service that we are committed to delivering. Should you decide to place an order with us in the future, please be assured that we will go above and beyond to ensure your satisfaction. Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. We will be in touch shortly to address your refund personally. If you have any further questions or concerns, please do not hesitate to contact us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust.

Posted 2 years ago

“Hi guys it’s personal feedback you should be able to respond for the following orders , for example my order has been delivered after 2,5 months good luck …”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding the shipping of your recent order. We understand your concerns, and we apologize for any frustration caused by the perceived delay. After reviewing your order, we found that it was indeed shipped and delivered within the estimated timeframe to the address provided during the ordering process. The tracking number for your shipment was also sent to the email address associated with your order, which should have provided you with real-time updates on the status of the delivery. We apologize if there was any confusion or miscommunication regarding the shipping process. We strive to ensure a smooth and timely delivery experience for all our customers, and we regret that this was not the case in your situation. Should you have any further questions or require assistance, we encourage you to reach out to our customer support team. We are here to address any concerns you may have and provide any additional information you need to ensure your satisfaction. Once again, we apologize for any inconvenience caused by the perceived delay, and we appreciate your understanding. We value your feedback and are committed to continually improving our processes to better serve our customers. Thank you for choosing our services, and we hope to have the opportunity to assist you with any future orders.

Posted 2 years ago

“Gave me the wrong part and fucked my engine”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to leave your feedback regarding the intake you purchased. We are sorry to hear about the fitment issue you encountered. We understand how frustrating this can be, and we want to ensure that we address your concerns. To provide you with the best possible assistance, we kindly request that you provide us with more detailed information regarding the specific intake and vehicle model. This will allow us to better understand the situation and work towards finding a solution for you. We also want to highlight that our customer support team at Support@urotuning.com is available to assist customers with any product-related issues or concerns. We regret that you did not reach out to us directly, as we would have appreciated the opportunity to resolve the problem promptly. At UroTuning, we take great pride in providing high-quality products and exceptional customer service. We want to assure you that we are committed to resolving this matter to your satisfaction. Our dedicated team is ready to assist you in finding a solution that meets your expectations and ensures a proper fit for your vehicle. Please do not hesitate to contact our customer support team at Support@urotuning.com or provide us with the necessary information so that we can address your concerns promptly. We value your feedback and look forward to the opportunity to assist you further. Thank you for your understanding, and we hope to have the chance to make this right for you.

Posted 2 years ago

“This intake does not fit very well overall. It is rubbing on the inside of the engine bay, which I can hear while driving.”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to leave your feedback regarding the intake you purchased. We are sorry to hear about the fitment issue you encountered. We understand how frustrating this can be, and we want to ensure that we address your concerns. To provide you with the best possible assistance, we kindly request that you provide us with more detailed information regarding the specific intake and vehicle model. This will allow us to better understand the situation and work towards finding a solution for you. We also want to highlight that our customer support team at Support@urotuning.com is available to assist customers with any product-related issues or concerns. We regret that you did not reach out to us directly, as we would have appreciated the opportunity to resolve the problem promptly. At UroTuning, we take great pride in providing high-quality products and exceptional customer service. We want to assure you that we are committed to resolving this matter to your satisfaction. Our dedicated team is ready to assist you in finding a solution that meets your expectations and ensures a proper fit for your vehicle. Please do not hesitate to contact our customer support team at Support@urotuning.com or provide us with the necessary information so that we can address your concerns promptly. We value your feedback and look forward to the opportunity to assist you further. Thank you for your understanding, and we hope to have the chance to make this right for you.

Posted 2 years ago

“Got the wrong part and customer service is no help so far”

Helpful Report

Posted 2 years ago

Thank you for bringing your experience to our attention. We sincerely apologize for the lack of assistance you received initially when you encountered an issue with the wrong part. We understand how frustrating this can be, and we deeply regret any inconvenience caused. Upon learning about your situation, I personally took it upon myself to ensure that you received the correct item promptly. I wanted to make sure that we rectified the mistake and provided you with the level of service you deserve as our valued customer. While we are glad that the issue was eventually resolved and you received the correct part, we fully acknowledge that our initial customer service fell short of your expectations. We take this feedback seriously and will use it to improve our processes and ensure that such situations are handled more effectively in the future. Please know that we are committed to providing excellent customer service, and we appreciate your patience and understanding throughout the resolution process. Your satisfaction is of utmost importance to us, and we are grateful for the opportunity to make things right for you. Should you have any further concerns or require additional assistance, please do not hesitate to contact me directly at [your contact information]. I am personally here to assist you and ensure your complete satisfaction. Thank you for bringing this matter to our attention, and we hope to restore your trust in our company.

Posted 2 years ago

“ended up paying 350$ shipping for 500$/10lbs item”

Helpful Report

Posted 2 years ago

Alexandre, The shipping cost that you paid on your order was for the package to arrive to you. However, because you live outside of the USA your country has tax and duty fees that must be paid. This is something that is out of our control as customs is in charge of this. We apologize for any inconvenience this has caused you.

Posted 2 years ago

“Trying to make a return there taking almost 60 off for "restocking". I don't mind paying return shipping g but that other fee us crazy. Part is unused and still waiting for approval on return”

Helpful Report

Posted 2 years ago

James, Thank you for considering our products for your purchase. We wanted to inform you that we charge a restocking fee for all returns, as we have to open the items, inspect them, and then put them back in stock. We understand that returns are sometimes necessary, and we want to make the process as smooth as possible for our customers. However, the restocking fee is necessary to cover the cost of inspecting and handling the returned items. We apologize for any inconvenience this may cause, and we appreciate your understanding of our company policies.

Posted 2 years ago

“The vosson cv series center caps that your ad said would fit all vosson cv series rim's wasnt true so I don't even waist my time ordering any else from you guys that's why I didn't even ask for money back or exchange I would just be Wasting more time”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention. We apologize for any inconvenience you have faced due to the compatibility issue with the Vosson CV Series center caps. We understand your frustration, and we take your feedback seriously. We appreciate your valuable feedback, as it helps us improve our product descriptions and provide better service to our customers. Customer satisfaction is important to us, and we are committed to making this right for you. We will do everything we can to assist you with the center cap issue and ensure that you are fully satisfied with your purchase. Please contact our customer support team at Support@urotuning.com so that we can personally assist you and find a suitable solution. We appreciate your understanding and look forward to resolving this matter for you.

Posted 2 years ago

“Part was incorrect so that I was forced to rent a car till part arrived from ECS tuning.”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced due to receiving the wrong part. In order to assist you further, could you please provide us with more details about the specific problem you encountered? Any additional information you can provide would be greatly appreciated. We strive to provide the best possible service to our customers, and we want to make things right. Please be assured that we are committed to resolving this matter for you. If you could kindly get in touch with our customer support team at Support@urotuning.com, we will work diligently to address your concerns and ensure a satisfactory resolution. Once again, we apologize for the inconvenience caused, and we sincerely appreciate your feedback. Please don't hesitate to contact us so that we can assist you in resolving this matter to your satisfaction. Thank you for giving us the opportunity to make things right.

Posted 2 years ago

“I have been waiting 2 months for the 4 inch elbow. I should have bought the 4in elbow from 034 and received it immediately, plus 200 dollars cheaper”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“I never received the coilover kit it has been over a year and not 1 update i have contacted multiple times but no one can get me an estimate or make it right just give me an excuse but ive already paid for them. 1/5 stars but I would really like to give 0 stars.”

Helpful Report

Posted 2 years ago

Thank you for reaching out to us. We are sorry about the timeline on this one. I am checking in with my Bilstein representative to see if they have an update on these. As soon as I hear back I will let you know!

Posted 2 years ago

“Very bouncy. Worse then stock”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“This is the second time i’ve ordered a part from urotuning and both times it was the wrong fitting part, and they take forever to respond”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UroTuning Reviews