UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,348 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 12th July 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t know, haven’t received it yet because the wrong gauge was sent to me.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not receive the correct gauge. I see that we had a replacement sent out to you and a return label sent. You should have received the correct parts. Please let us know if you need anything else!

Posted 2 years ago

“Never accurate.”

Helpful Report

Posted 2 years ago

Ariel, We are sorry to hear that you have had issues with us. However, I do not see any recent communication with you regarding an issue. If you had some issues please reach out to us at Support@urotuning.com as we are always happy to help in any way that we can.

Posted 2 years ago

“Horrible customer service,wrong item recieced took 1 week to.get a return label still haven't received a refund”

Helpful Report

Posted 2 years ago

We are sorry that you feel this way. Looking at the return we set up there has been no movement on the return label provided to you 7 days ago. Please send the item back so we can issue you a refund.

Posted 2 years ago

“The part didn’t fit on my 435i and can’t return them due your policy. Doesn’t fit a 2013 435i”

Helpful Report

Posted 2 years ago

David, I see that we emailed you asking for more information on the issues with the parts you received and have not heard back from you. Please email us back as we would be more than happy to help get this resolved for you.

Posted 2 years ago

“I like the user face and ease of use. I hate the charge just to do anything but scan codes. I’m thinking of returning. Thanks for fully explaining that.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. We are sorry to hear that you are thinking of returning the item. If it has been used and setup already we would not be able to return the item. Please feel free to contact us directly if you have other concerns.

Posted 2 years ago

“I never received my package fed ex delivered to the wrong address and now they won’t respond to my emails”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not receive your package. It appears that you purchased Route shipping insurance on your order. You will need to file a claim with them for reimbursement or replacement. I see that we have emailed you the details to get that stated and have not heard back from you.

Posted 2 years ago

“Purchased a side skirt on Jan. 23rd and was told it’s going to be delayed until the 30th. Created a label for shipping on Feb. 6th stating that it is on its way. It is now Feb. 23rd and product still hasn’t shipped and no one wants to return my email. Some service huh!!”

Helpful Report

Posted 2 years ago

We apologize for the delays from Strafe Design. Unfortunately, they have not provided us with any other updates on your order. We are asking them if this has shipped out or if the item is delayed. Once we hear back from them you will be the first to know!

Posted 2 years ago

“My diffuser did not fit with my exhaust kit (despite being advertised as a fully universal fit) and I’ve been trying on and off since I figured out that it didn’t fit to get in contact with someone who can give me a refund or exchange of some sort and haven’t gotten anywhere. Urotuning is hands down the worst company I’ve ever given my money to and I will be sure to avoid this website and tell everyone I know to avoid this website like the plague.”

Helpful Report

Posted 2 years ago

Nick, We are sorry to hear that you had issues with your diffuser. I do not see any emails from you regarding the issues you were having or a request to return the item. We are more than happy to help you with this return back to the manufacturer. You will need to reach out to us in order to get that going.

Posted 2 years ago

“Never recieved my injector I ordered. It was bouncing around the US for 2 weeks and never showed up. These people did nothing to compensate, lost 100 bucks.”

Helpful Report

Posted 2 years ago

Jeremy, We are sorry that you feel this way. I see that we emailed you back that we were filing a claim with USPS as they lost the package. We never received a response from you regarding our email. We shipped this part out to the address you provided on your order. I see that this package was delivered to you this past Friday.

Posted 2 years ago

“I did not receive my package”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you have not received your package. I see that we emailed you with the FedEx proof of delivery and asked if you have checked with your neighbors. It says the package was left at your back door, just to confirm have you checked around the home and or with your neighbors to see if they received it by mistake? Unfortunately, the shipping insurance was not selected on your order. Please let us know if you located the package.

Posted 2 years ago

“Unfortunately your product did not resolve my O2 sensor issue. It seemed to help for about 50 miles and then the problem came back, no better. We are still trying to figure out a solution.”

Helpful Report

Posted 2 years ago

Mitchell, Thank you for leaving a review. Unfortunately, the O2 sensor spacer is not a 100% guarantee as stated on the site. These will help reduce the chances of the CEL from coming on. However, you will need a tune in order to completely remove the CEL. Please feel free to contact us if you are interested in that!

Posted 2 years ago

“I ordered these shocks back in November and I have yet to receive them. I called several times and I've even spoken with a representative and no one has gotten back to me. I spent alot of money for this product and I still to this day don't have the product”

Helpful Report

Posted 2 years ago

Marshall, We apologize for all of the inconvenience this has caused you. Unfortunately, these items ship from the manufacturer directly and are not something that we have in stock. I see there were some issues with the quality control and you were upgraded at no additional cost for all of the issues with your order. Again we apologize for all of this and hope you are satisfied with your order! If you need anything else please feel free to contact us!

Posted 2 years ago

“Had to order a part quick. First search of the part went to UroTuning. Their website description was vague but the picture showed the part I needed. Ordered and paid extra for quicker shipping. Received the item which was not what their website picture showed. Contacted them who ignored my emails for a week (I don’t care how they contradict this statement… they ignored my emails!). I knew they ignored my emails because the item on their website changed to the correct item after I emailed them the first time. Wasn’t until I told them I would leave negative reviews did they reply. I know mistakes are made, I’m not upset at that; but, when they are made I don’t want to be treated like a bum. I honestly would have settled for just a sorry but no, they went on the defensive. What is your reputation worth? If you people make a mistake like this make it right with the customer. At worst it might costs you a few hundred bucks, big deal, you are the business, make it right. I was not the one who made the mistake. I won’t order again and will make sure to tell others to stay away.”

Helpful Report

Posted 2 years ago

Hello Chris, We deeply apologize for all of the inconvenience this has caused you as well as the delays in getting back to you via email. There is no excuse as to why it took so long for a reply and resolution. On the back end, the email filtering team saw your concern about the error and let our Website team know to make the changes necessary on the site. Our customer support team are the ones who email you back to try and get things resolved. This is why the site was changed before you received a response from us. Again, I apologize for the delays. I do see that you have not gotten back to us regarding a price match for the part you mentioned. Please let us know as we are asking to make this right for you but have not heard back.

Posted 2 years ago

“The FedEx did not deliver my item to my house. I have yet to receive anything and the support claim has been going on for almost 2 weeks. FedEx driver took a blurry picture of the label to hide the fact he didn’t deliver it correctly.”

Helpful Report

Posted 2 years ago

We apologize for the issues with your package. FedEx did investigate that this package was delivered to the address according to the GPS of the FedEx driver and denied the claim. Unfortunately, since there was no shipping insurance purchased at the time of sale this package would not be covered. We are more than happy to help you out with a replacement part if you would like. Please feel free to reach out to us to do so.

Posted 2 years ago

“Annoying as hell”

Helpful Report

Posted 2 years ago

We are sorry to hear that, you can unsubscribe from our emails if you do not wish to be notified.

Posted 2 years ago

“Part was correct part but after market quality meant that it was a complete waste of money. Part came failed. Don’t buy unless you know your car will operate without OEM quality.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some issues with your kit. Are you able to email us more details of the issues you were having? We sell a lot of these and have not had any complaints. Please emails Support@urotuning.com.

Posted 2 years ago

“Didn’t last me a month no good had to buy another because of no warranty”

Helpful Report

Posted 2 years ago

Hello Enesto! Thank you for the feedback on this product. We offer a 1-year warranty on this item. With this order being only 15 days old we would certainly be able to do a warranty exchange on this part. You will be receiving an email from one of our support team members to work with you to have this part replaced under warranty. Keep an eye out for that email!

Posted 2 years ago

“my order arrived empty and it took the staff team about 3 weeks to tell me that they can’t do anything about it and that i shoudve bought there protection but i never had the option to buy that. horrible experience”

Helpful Report

Posted 2 years ago

Hello Thomas, I am sorry for any confusion. We did not tell you there isn't anything that we can do. We have reached out to the supplier that shipped the item out to file the claim with FedEx. The shipping insurance was removed by you when placing the order as it is added automatically by default on our site. We are doing everything that we can to get this resolved. However, looking at the details the package was scanned in by FedEx with a weight of 28.9 lbs. Unfortunately, these claims take time for FedEx to investigate.

Posted 2 years ago

“purchased a PCV valve. The part failed after 16 months and less than 12,000 miles. I called Urotuning customer service and the manager laughed at me on the phone, the product is outside the 12 month warranty window so they would not help. Buy from FCPeuro instead.”

Helpful Report

Posted 2 years ago

We are sorry that you feel this way. The part that you ordered was a Genuine Audi part, unfortunately, the warranty is for 1 year from the purchase date. This order is a year and a half old and well outside of the warrantied timeframe. We would be more than happy to help you out with the replacement purchase. However, the item is not eligible for a warranty.

Posted 2 years ago

“It was a pathetic experience The part What is a VVT Vargas pcv for the b58 it did not lineup at all the rubber gasket came cracked and ultimately I did not get a refund because I continue to install it how do you know if something doesn’t fit if you don’t try to install it it’s almost like they set you up to begin with so finally after a few days of going back-and-forth I was able to modify a little bit my car throttlebody line so I can hook up the part once I did that I started the car thinking yes I’m so happy this is gonna work and I got a whole bunch of different codes too much pressure into my manifold and a bunch of other codes that part is just simply not worth it the part does not work for my car and I’m saying from my car because I don’t want to straight out say the part doesn’t work but it seems like everyone that I know who gets to order the part it doesn’t work for them either”

Helpful Report

Posted 2 years ago

We are very sorry to hear of the issues you ran into installing this item. Anytime you receive an item that is damaged or has missing parts, please reach out immediately before attempting to install the parts. This will allow the manufacturer the opportunity to make the right and send a replacement or a return label for a refund. Once the part is installed the item can not be returned as it is no longer in new an unused condition. We have to think in terms of being fair to the next customer that is expecting a brand-new item.

Posted 2 years ago

UroTuning is rated 4.7 based on 15,348 reviews