Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

“ended up paying 350$ shipping for 500$/10lbs item”

Posted 2 years ago

Alexandre, The shipping cost that you paid on your order was for the package to arrive to you. However, because you live outside of the USA your country has tax and duty fees that must be paid. This is something that is out of our control as customs is in charge of this. We apologize for any inconvenience this has caused you.

Posted 2 years ago

“Trying to make a return there taking almost 60 off for "restocking". I don't mind paying return shipping g but that other fee us crazy. Part is unused and still waiting for approval on return”

Helpful Report

Posted 2 years ago

James, Thank you for considering our products for your purchase. We wanted to inform you that we charge a restocking fee for all returns, as we have to open the items, inspect them, and then put them back in stock. We understand that returns are sometimes necessary, and we want to make the process as smooth as possible for our customers. However, the restocking fee is necessary to cover the cost of inspecting and handling the returned items. We apologize for any inconvenience this may cause, and we appreciate your understanding of our company policies.

Posted 2 years ago

“The vosson cv series center caps that your ad said would fit all vosson cv series rim's wasnt true so I don't even waist my time ordering any else from you guys that's why I didn't even ask for money back or exchange I would just be Wasting more time”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention. We apologize for any inconvenience you have faced due to the compatibility issue with the Vosson CV Series center caps. We understand your frustration, and we take your feedback seriously. We appreciate your valuable feedback, as it helps us improve our product descriptions and provide better service to our customers. Customer satisfaction is important to us, and we are committed to making this right for you. We will do everything we can to assist you with the center cap issue and ensure that you are fully satisfied with your purchase. Please contact our customer support team at Support@urotuning.com so that we can personally assist you and find a suitable solution. We appreciate your understanding and look forward to resolving this matter for you.

Posted 2 years ago

“Part was incorrect so that I was forced to rent a car till part arrived from ECS tuning.”

Helpful Report

Posted 2 years ago

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced due to receiving the wrong part. In order to assist you further, could you please provide us with more details about the specific problem you encountered? Any additional information you can provide would be greatly appreciated. We strive to provide the best possible service to our customers, and we want to make things right. Please be assured that we are committed to resolving this matter for you. If you could kindly get in touch with our customer support team at Support@urotuning.com, we will work diligently to address your concerns and ensure a satisfactory resolution. Once again, we apologize for the inconvenience caused, and we sincerely appreciate your feedback. Please don't hesitate to contact us so that we can assist you in resolving this matter to your satisfaction. Thank you for giving us the opportunity to make things right.

Posted 2 years ago

“I have been waiting 2 months for the 4 inch elbow. I should have bought the 4in elbow from 034 and received it immediately, plus 200 dollars cheaper”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“I never received the coilover kit it has been over a year and not 1 update i have contacted multiple times but no one can get me an estimate or make it right just give me an excuse but ive already paid for them. 1/5 stars but I would really like to give 0 stars.”

Helpful Report

Posted 2 years ago

Thank you for reaching out to us. We are sorry about the timeline on this one. I am checking in with my Bilstein representative to see if they have an update on these. As soon as I hear back I will let you know!

Posted 2 years ago

“Very bouncy. Worse then stock”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“This is the second time i’ve ordered a part from urotuning and both times it was the wrong fitting part, and they take forever to respond”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“I never ordered these rims!”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“Part failed within 2 months”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“I never received it that's the issue”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“Wasn't in stock, vendor shipped 1 tiny box of 2 declaring full value on box 1 and I had to eat the fees on a not in stock item ... cars gone so is my patronage .”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“For whatever reason I just got an email to review a purchase I made over 6 years ago! On top of that, the order that I placed was never filled due to inventory issues. So here is my review, I will never order from UT again and you can delete my information from your system!”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“horrible, items that dont fit my car are listed as fitting my car and i can get $5 of my $30 back if i return it”

Helpful Report

Posted 2 years ago

Lucas, We are very sorry to hear that there was an issue when installing these parts. We would be more than happy to waive all fees for this return if you can email us some photos of the issue you were having. You can contact us at Support@urotuning.com

Posted 2 years ago

“bad. i was sent m4 parts insted ov m3 parts waiten on return label now”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the supplier sent the wrong parts. We would be more than happy to have the correct parts shipped to you at not additional cost. Please feel free to reach out to us if you would like to proceed.

Posted 2 years ago

“don't purchase. missing parts and I'm still working on getting them to send me everything needed to install the sway bars. super slow response times, they're making me take pictures of things that were not included. opened a ticket two weeks ago and still don't have a response on when or if they are going to send me the missing items. should have never purchased.”

Helpful Report

Posted 2 years ago

We wanted to inform you that we take every possible precaution to ensure that your orders are delivered to you in perfect condition. However, in rare cases, an item may be received missing something. If this happens, we kindly request that you take a few photos of the item in question and send them to us so that we can investigate the issue and send them to the supplier the item shipped from. This will help us to determine what went wrong and take the necessary steps to rectify the situation. We understand that this can be frustrating, but please rest assured that we will do everything in our power to resolve the issue as quickly as possible. Our goal is to ensure that you are completely satisfied with your order and your shopping experience with us. If you have any questions or concerns regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive experience with us. Thank you for your cooperation and understanding.

Posted 2 years ago

“Never received my items. Put a claim in and it was denied. Not using urotuning for any future purchases.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not receive the parts. According to FedEx, this package was delivered to your address. I see that we are working with you to resolve this. If you have any questions you can contact us via email!

Posted 2 years ago

“Never received it, said my address didn’t exist then never shipped a new one 0/10”

Helpful Report

Posted 2 years ago

Hello, Thank you for contacting us! It looks like you purchased the shipping insurance with your order. You will need to fill out a claim with the insurance company with the link provided below. They will then be able to send you a check to cover the cost of the item and the shipping. If you would like to avoid the delays you can place a new order now meanwhile, wait for the insurance company to send the payment for the original lost or damaged package. Or if you would like you can wait for the payment from the insurance company, then you can place a new order for the item(s). Here is the link to fill out the claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

Posted 2 years ago

“It was a terrible purchase. I bought these for my 2016 camaro 2.0 turbo which your site specifically says they would fit my car. Well when I went to do this install I noticed the 4 point pin connector is grossly larger than the harness leading up to the coil pack. So needless to say, there not worth a penny to me. I would appreciate either the right clips which I can repin or the right coil packs. Thank yo”

Helpful Report

Posted 2 years ago

Thank you for reaching out to us regarding the coil packs you purchased from our website. Upon reviewing your order, we regret to inform you that these coil packs were designed specifically for European vehicles and may not be compatible with your Americana vehicle. We do not list Chevy as a brand offered for this coil pack. We understand that this news may be disappointing and we sincerely apologize for any inconvenience this may have caused. We take full responsibility for the error and we want to make it right for you. We would be happy to offer you a full refund for the product or assist you in finding the appropriate coil packs that would be compatible with your Americana vehicle. Please let us know how we can assist you in this matter. Once again, we apologize for any inconvenience and thank you for your understanding.

Posted 2 years ago

“I didn't mount them. Guy at a performance tire & wheels shop talked me out of it. Showed me how they didn't mate up to the hubs on my MK7 GTI hubs mo k i t”

Helpful Report

Posted 2 years ago

We are sorry to hear that there might have been an issue with the adapters. Please contact us at support@urotuning.com as we can help you with a return or exchange.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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