UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,160 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 12th May 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part was correct part but after market quality meant that it was a complete waste of money. Part came failed. Don’t buy unless you know your car will operate without OEM quality.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some issues with your kit. Are you able to email us more details of the issues you were having? We sell a lot of these and have not had any complaints. Please emails Support@urotuning.com.

Posted 2 years ago

“Didn’t last me a month no good had to buy another because of no warranty”

Helpful Report

Posted 2 years ago

Hello Enesto! Thank you for the feedback on this product. We offer a 1-year warranty on this item. With this order being only 15 days old we would certainly be able to do a warranty exchange on this part. You will be receiving an email from one of our support team members to work with you to have this part replaced under warranty. Keep an eye out for that email!

Posted 2 years ago

“my order arrived empty and it took the staff team about 3 weeks to tell me that they can’t do anything about it and that i shoudve bought there protection but i never had the option to buy that. horrible experience”

Helpful Report

Posted 2 years ago

Hello Thomas, I am sorry for any confusion. We did not tell you there isn't anything that we can do. We have reached out to the supplier that shipped the item out to file the claim with FedEx. The shipping insurance was removed by you when placing the order as it is added automatically by default on our site. We are doing everything that we can to get this resolved. However, looking at the details the package was scanned in by FedEx with a weight of 28.9 lbs. Unfortunately, these claims take time for FedEx to investigate.

Posted 2 years ago

“purchased a PCV valve. The part failed after 16 months and less than 12,000 miles. I called Urotuning customer service and the manager laughed at me on the phone, the product is outside the 12 month warranty window so they would not help. Buy from FCPeuro instead.”

Helpful Report

Posted 2 years ago

We are sorry that you feel this way. The part that you ordered was a Genuine Audi part, unfortunately, the warranty is for 1 year from the purchase date. This order is a year and a half old and well outside of the warrantied timeframe. We would be more than happy to help you out with the replacement purchase. However, the item is not eligible for a warranty.

Posted 2 years ago

“It was a pathetic experience The part What is a VVT Vargas pcv for the b58 it did not lineup at all the rubber gasket came cracked and ultimately I did not get a refund because I continue to install it how do you know if something doesn’t fit if you don’t try to install it it’s almost like they set you up to begin with so finally after a few days of going back-and-forth I was able to modify a little bit my car throttlebody line so I can hook up the part once I did that I started the car thinking yes I’m so happy this is gonna work and I got a whole bunch of different codes too much pressure into my manifold and a bunch of other codes that part is just simply not worth it the part does not work for my car and I’m saying from my car because I don’t want to straight out say the part doesn’t work but it seems like everyone that I know who gets to order the part it doesn’t work for them either”

Helpful Report

Posted 2 years ago

We are very sorry to hear of the issues you ran into installing this item. Anytime you receive an item that is damaged or has missing parts, please reach out immediately before attempting to install the parts. This will allow the manufacturer the opportunity to make the right and send a replacement or a return label for a refund. Once the part is installed the item can not be returned as it is no longer in new an unused condition. We have to think in terms of being fair to the next customer that is expecting a brand-new item.

Posted 2 years ago

“This is not the first time I have received parts inconsistent with their packaging part numbers.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the o-rings you ordered were incorrect. Are you able to provide us with more information as to what you received? The parts numbers should match what you received. We would be more than happy to help get this resolved. I was not able to locate another order with your email address provided to see what the other issues are that you mentioned.

Posted 2 years ago

“I took off three lug nuts and it broke. Now I guess I have to buy like 5 of these? I am switching all four tires”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the tool broke. The spline tool is a thin wall socket and will not hold up to a large amount of force. We would be more than happy to send you a replacement if you are able to email us at Support@urotuning.com.

Posted 2 years ago

“Don’t fit my car”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this did not fit your vehicle. Are you able to contact us at Support@urotuning.com? We would be more than happy to help get this resolved.

Posted 2 years ago

“Ordered on Black Friday still have not received. This is the 3rd time, (been buying from the company ,about 3 to 5 years now) items have been missing or just plan FORGOTTEN about. I think it's time to find another company to deal with buy my parts from”

Helpful Report

Posted 2 years ago

We are sorry that you feel this way. Looking at your order some items are direct ship from the manufacturer and are subject to their stock/lead times. Looking at your order all packages have been delivered to you. We are always more than happy to help in any way that we can. Please keep in mind if you need an item right away it is always best to call our sales team as they can check availability for you before you place the order with us.

Posted 2 years ago

“Well normally it would be 5 star review. However, this purchase was disappointing. It says it was delivered and it never was. Waited a few days for maybe delays in the system. Nope, nothing at all saw this email to review product and here we are. Only ordered 1 small item. So I am greatly confused on why it is taking this long, along with multiple notifications telling me that it has been delivered to mailbox. Maybe it has nothing to do with the company’s end , maybe its local Usps. But still unacceptable. I tracked through usps site and it says it was delivered as well. And Urotuning is charging my account for a product i never got, again not professional or acceptable.”

Helpful Report

Posted 2 years ago

We deeply apologize that the item did not make it to you. Unfortunately, this is something that is out of our control as we are at the mercy of the shipping company to deliver the items in a timely manner. We shipped a replacement to you as we want to help you the best that we can, typically, this is not something that we can offer all the time. Please understand that shipping insurance is important as it will cover the purchase if the item is stolen after delivery.

Posted 2 years ago

“Sorry to say but I am disappointed with your customer service. I ordered a S4S roll cage over a month ago and no one seems to know the status of my order. S4S customer support doesn’t respond and I have contacted you on numerous occasions but you can’t seem to be able to resolve this issue.”

Helpful Report

Posted 2 years ago

We apologize for the delays with your order as the roll bar is made to order. The manufacturer has been very slow getting back to us. I see that we have been reaching out to them for updates on your order. It looks like they have gotten back to us that the current ETA is two weeks for this to ship. As soon as we have the tracking you will be the first to know!

Posted 2 years ago

“Coolant level electrical connector does not fit. Seems to be the prongs on the new reservoir female connection are too big/round to fit.”

Helpful Report

Posted 2 years ago

We apologize that the part was incorrect for your vehicle. We would be more than happy to help get this resolved. Are you able to email us the details of your vehicle as well as a photo of the connector that you have? We would be more than happy to look into this for you!

Posted 2 years ago

“Wrong parts were shipped. I sent an email to customer service and it took three days to get a response. They asked for pictures, which I sent back the same day. After responding and calling customer service, I am still waiting for a resolution almost a week later.”

Helpful Report

Posted 2 years ago

We apologize for the delays in getting this resolved as these parts come from Audi directly and are not something that we have in stock. Since these items shipped from Audi directly to you, we are at their mercy to get this resolved for their mistake. I see that the replacements were shipped and you should have them now. Please let us know if you need anything else!

Posted 2 years ago

“Horrible customer service. Do not buy here”

Helpful Report

Posted 2 years ago

We are very sorry that you feel this way. Unfortunately, the item that you purchased is not eligible for a return after it has been installed. We have to think in terms of being fair to the next customer that is excepting a brand-new product.

Posted 2 years ago

“Emailed them I was missing items from my order. Emailed them and let them know they stated i was lying about the missing items. It took over a week of emails then they finally gave me a refund for the missing parts. They emailed me stating that their inventory was correct and they didnt mess my order up.”

Helpful Report

Posted 2 years ago

Hello Donald, We apologize for the issues with your order. We by no means called you a liar regarding the missing item. We ask for photos of the parts and boxes that you did receive so that we can show our warehouse team to prevent any mistakes from happening in the future. Please feel free to contact us if you need anything else!

Posted 2 years ago

“The piece broke upon installation. Not satisfied at all.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the part broke upon installing it. Are you able to reach out to us with more details so we can help get this resolved? You can contact us at Support@urotuning.com.

Posted 2 years ago

“The Balance Shaft Service Kit - VW/Audi 2.0T TSi / Beetle / CC / EOS / Mk5 / Mk6 / GTi & GLi / Passat B6 / Tiguan worked good for 370 miles. Then the exhaust side Balance shaft seized. So now I have to find out whT to do with this defective part.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the Balance shaft seized. This is a Genuine part from VW and has a 1 year warranty. Are you able to email us with all of the details of the issue? We would be more than happy to work with VW and you to get this resolved.

Posted 2 years ago

“The window banner was not good. The thin parts of the letters easily ripped”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the banner did not work for you. We would be more than happy to replace the banner. Are you able to email us at Support@urotuning.com.

Posted 2 years ago

“The return process is way too difficult! I am getting the run around in all directions”

Helpful Report

Posted 2 years ago

Alexandria, We are very sorry that you feel this way. Originally you reached out that the clutch kit you ordered does not fit. We asked for more information so that we can look into the issue. If there was an error made then we would make this right. We requested photos from you and have yet to receive them of what you received. However, we set up the return for you 8 days ago and have not seen any movement on the return. We want to help you as best as we can. We are not trying to make this difficult but we have sold hundreds of these clutch kits and have not had any fitment issues.

Posted 2 years ago

“Everything with shipping seemed to be fine , but the bolts that were given with the package were the wrong size , didn’t fit anywhere close to the oem transmission I had put in , mount seemed to work fine but I had to hack it up a little bit”

Helpful Report

Posted 2 years ago

We are sorry to hear that the bolts did not fit. Are you able to email us with more details of the issue you ran into? We would be more than happy to look into this issue and make this right.

Posted 2 years ago

UroTuning is rated 4.7 based on 15,160 reviews