Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

“I never ordered these rims!”

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“Part failed within 2 months”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“I never received it that's the issue”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“Wasn't in stock, vendor shipped 1 tiny box of 2 declaring full value on box 1 and I had to eat the fees on a not in stock item ... cars gone so is my patronage .”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“For whatever reason I just got an email to review a purchase I made over 6 years ago! On top of that, the order that I placed was never filled due to inventory issues. So here is my review, I will never order from UT again and you can delete my information from your system!”

Helpful Report

Posted 2 years ago

We wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“horrible, items that dont fit my car are listed as fitting my car and i can get $5 of my $30 back if i return it”

Helpful Report

Posted 2 years ago

Lucas, We are very sorry to hear that there was an issue when installing these parts. We would be more than happy to waive all fees for this return if you can email us some photos of the issue you were having. You can contact us at Support@urotuning.com

Posted 2 years ago

“bad. i was sent m4 parts insted ov m3 parts waiten on return label now”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the supplier sent the wrong parts. We would be more than happy to have the correct parts shipped to you at not additional cost. Please feel free to reach out to us if you would like to proceed.

Posted 2 years ago

“don't purchase. missing parts and I'm still working on getting them to send me everything needed to install the sway bars. super slow response times, they're making me take pictures of things that were not included. opened a ticket two weeks ago and still don't have a response on when or if they are going to send me the missing items. should have never purchased.”

Helpful Report

Posted 2 years ago

We wanted to inform you that we take every possible precaution to ensure that your orders are delivered to you in perfect condition. However, in rare cases, an item may be received missing something. If this happens, we kindly request that you take a few photos of the item in question and send them to us so that we can investigate the issue and send them to the supplier the item shipped from. This will help us to determine what went wrong and take the necessary steps to rectify the situation. We understand that this can be frustrating, but please rest assured that we will do everything in our power to resolve the issue as quickly as possible. Our goal is to ensure that you are completely satisfied with your order and your shopping experience with us. If you have any questions or concerns regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive experience with us. Thank you for your cooperation and understanding.

Posted 2 years ago

“Never received my items. Put a claim in and it was denied. Not using urotuning for any future purchases.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not receive the parts. According to FedEx, this package was delivered to your address. I see that we are working with you to resolve this. If you have any questions you can contact us via email!

Posted 2 years ago

“Never received it, said my address didn’t exist then never shipped a new one 0/10”

Helpful Report

Posted 2 years ago

Hello, Thank you for contacting us! It looks like you purchased the shipping insurance with your order. You will need to fill out a claim with the insurance company with the link provided below. They will then be able to send you a check to cover the cost of the item and the shipping. If you would like to avoid the delays you can place a new order now meanwhile, wait for the insurance company to send the payment for the original lost or damaged package. Or if you would like you can wait for the payment from the insurance company, then you can place a new order for the item(s). Here is the link to fill out the claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

Posted 2 years ago

“It was a terrible purchase. I bought these for my 2016 camaro 2.0 turbo which your site specifically says they would fit my car. Well when I went to do this install I noticed the 4 point pin connector is grossly larger than the harness leading up to the coil pack. So needless to say, there not worth a penny to me. I would appreciate either the right clips which I can repin or the right coil packs. Thank yo”

Helpful Report

Posted 2 years ago

Thank you for reaching out to us regarding the coil packs you purchased from our website. Upon reviewing your order, we regret to inform you that these coil packs were designed specifically for European vehicles and may not be compatible with your Americana vehicle. We do not list Chevy as a brand offered for this coil pack. We understand that this news may be disappointing and we sincerely apologize for any inconvenience this may have caused. We take full responsibility for the error and we want to make it right for you. We would be happy to offer you a full refund for the product or assist you in finding the appropriate coil packs that would be compatible with your Americana vehicle. Please let us know how we can assist you in this matter. Once again, we apologize for any inconvenience and thank you for your understanding.

Posted 2 years ago

“I didn't mount them. Guy at a performance tire & wheels shop talked me out of it. Showed me how they didn't mate up to the hubs on my MK7 GTI hubs mo k i t”

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Posted 2 years ago

We are sorry to hear that there might have been an issue with the adapters. Please contact us at support@urotuning.com as we can help you with a return or exchange.

Posted 2 years ago

“Never received my parts and had to email you to find out what was going on and got a hassle about getting my money back”

Helpful Report

Posted 2 years ago

I see that we are working with you via email to get this resolved and have issued you a refund for the items.

Posted 2 years ago

“Unfortunately I can not review the product because I never received it. It was lost in transit. And of course the USPS was of no help.”

Helpful Report

Posted 2 years ago

Eric, We are very sorry to hear that you have not received this. It looks like you purchased the shipping insurance with your order. You will need to fill out a claim with the insurance company with the link provided below. They will then be able to send you a check to cover the cost of the item and the shipping. If you would like to avoid the delays you can place a new order now meanwhile, wait for the insurance company to send the payment for the original lost or damaged package. Or if you would like you can wait for the payment from the insurance company, then you can place a new order for the item(s). Here is the link to fill out the claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

Posted 2 years ago

“To Aaron at Uro tuning and Dave at Spec, you were both once again inaccurate to the knowledge of your own products. After months of telling me I didn’t know what I was talking about and how you tried to prove that I was wrong, I was right. After switching to a Clutch masters kit, it works perfect with no issues. No noise. No grinding. Perfect engagement. So far this company has cost me months of down time and the cost to repair my transmission due to poor quality products. My car is up and running with no more issues. I’d like to thank Clutch Masters for real quality engineering. Dave at spec can go pound sand.”

Helpful Report

Posted 2 years ago

We apologize for any inconvenience that you may have experienced with your recent order. We appreciate your feedback and we take all customer complaints very seriously. After reviewing your order, we understand that you were not satisfied with the items that were delivered. We took the necessary steps to address the issue and provided a refund for the items in question. Our top priority is to ensure that our customers are satisfied with their purchases and their shopping experience with us. We are constantly striving to improve our processes and procedures to ensure that these types of issues do not occur in the future. We appreciate your business and we hope that you will give us another opportunity to serve you in the future. If you have any further questions or concerns, please do not hesitate to contact our customer service team. Thank you for your understanding and we look forward to the opportunity to serve you again soon.

Posted 2 years ago

“Partial ship and no response to recent email inquiries either!”

Helpful Report

Posted 2 years ago

We apologize for the delays as we are working with the manufacturer to see if this order has shipped out. They have not gotten back to us yet. As soon as they do you will be the first to know!

Posted 2 years ago

“Does not hold oil pressure, vents crankcase gases to atmosphere”

Helpful Report

Posted 2 years ago

We are sorry to hear that the cap did not hold pressure. We have sold a lot of these without any issues. Are you able to confirm the cap was locked into place? Or did the cap not click in? Please feel free to reach out to us!

Posted 2 years ago

“I am new to the Volkswagen brand but I purchased rear brake pads for my wife's 2015 Passat using this websites selection system unfortunately they were the wrong configuration. I asked for help, a work day passed without any response so I ended up using another website tuning house to try to source parts, fortunately I was able to get correct parts on the car, actually before hearing back from URO three working days later. Once I did hear back I was very politely allowed to return the items for an exchange or refund I was asked to provide a part number for what I really needed (?) I did some digging and based on the parts I received from the Other Tuning House I was able to provide a number so I returned the URO parts confirmed in their possession within 3 days of being given an RMA, it's been almost 2 months since my initial purchase so I emailed them to which they promptly responded with an email invoice ( I promptly paid) requesting more money for shipping and "parts differences" and I still am waiting on parts, in an attempt to be fair and patient I can't help but feel like I should have just taken a refund.”

Helpful Report

Posted 2 years ago

Bill, We deeply apologize for all of the delays in getting this resolved for you. Looking into this a bit more these pads do fit the 2015 Passats with the 272mm rear rotors only as stated on the site. I have issued you a gift card for all of the inconvenience this has caused you. If you need anything else please feel free to reach out to us!

Posted 2 years ago

“I ordered a cabin air filter for my Vw gti mk5 they sent me the wrong one”

Helpful Report

Posted 2 years ago

Hello, The filter appears to have been listed wrong on our site. However, this is the correct filter for what was ordered. We would be more than happy to help you swap this out for the correct part. Please email us at Support@urotuning.com

Posted 2 years ago

“Unfortunately I still haven’t received my item.”

Helpful Report

Posted 2 years ago

The order was delivered to you on March 6th, after this review was made. Please feel free to contact us if you have any other concerns.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UroTuning Reviews