UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,348 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 12th July 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is not the first time I have received parts inconsistent with their packaging part numbers.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the o-rings you ordered were incorrect. Are you able to provide us with more information as to what you received? The parts numbers should match what you received. We would be more than happy to help get this resolved. I was not able to locate another order with your email address provided to see what the other issues are that you mentioned.

Posted 2 years ago

“I took off three lug nuts and it broke. Now I guess I have to buy like 5 of these? I am switching all four tires”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the tool broke. The spline tool is a thin wall socket and will not hold up to a large amount of force. We would be more than happy to send you a replacement if you are able to email us at Support@urotuning.com.

Posted 2 years ago

“Don’t fit my car”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this did not fit your vehicle. Are you able to contact us at Support@urotuning.com? We would be more than happy to help get this resolved.

Posted 2 years ago

“Ordered on Black Friday still have not received. This is the 3rd time, (been buying from the company ,about 3 to 5 years now) items have been missing or just plan FORGOTTEN about. I think it's time to find another company to deal with buy my parts from”

Helpful Report

Posted 2 years ago

We are sorry that you feel this way. Looking at your order some items are direct ship from the manufacturer and are subject to their stock/lead times. Looking at your order all packages have been delivered to you. We are always more than happy to help in any way that we can. Please keep in mind if you need an item right away it is always best to call our sales team as they can check availability for you before you place the order with us.

Posted 2 years ago

“Well normally it would be 5 star review. However, this purchase was disappointing. It says it was delivered and it never was. Waited a few days for maybe delays in the system. Nope, nothing at all saw this email to review product and here we are. Only ordered 1 small item. So I am greatly confused on why it is taking this long, along with multiple notifications telling me that it has been delivered to mailbox. Maybe it has nothing to do with the company’s end , maybe its local Usps. But still unacceptable. I tracked through usps site and it says it was delivered as well. And Urotuning is charging my account for a product i never got, again not professional or acceptable.”

Helpful Report

Posted 2 years ago

We deeply apologize that the item did not make it to you. Unfortunately, this is something that is out of our control as we are at the mercy of the shipping company to deliver the items in a timely manner. We shipped a replacement to you as we want to help you the best that we can, typically, this is not something that we can offer all the time. Please understand that shipping insurance is important as it will cover the purchase if the item is stolen after delivery.

Posted 2 years ago

“Sorry to say but I am disappointed with your customer service. I ordered a S4S roll cage over a month ago and no one seems to know the status of my order. S4S customer support doesn’t respond and I have contacted you on numerous occasions but you can’t seem to be able to resolve this issue.”

Helpful Report

Posted 2 years ago

We apologize for the delays with your order as the roll bar is made to order. The manufacturer has been very slow getting back to us. I see that we have been reaching out to them for updates on your order. It looks like they have gotten back to us that the current ETA is two weeks for this to ship. As soon as we have the tracking you will be the first to know!

Posted 2 years ago

“Coolant level electrical connector does not fit. Seems to be the prongs on the new reservoir female connection are too big/round to fit.”

Helpful Report

Posted 2 years ago

We apologize that the part was incorrect for your vehicle. We would be more than happy to help get this resolved. Are you able to email us the details of your vehicle as well as a photo of the connector that you have? We would be more than happy to look into this for you!

Posted 2 years ago

“Wrong parts were shipped. I sent an email to customer service and it took three days to get a response. They asked for pictures, which I sent back the same day. After responding and calling customer service, I am still waiting for a resolution almost a week later.”

Helpful Report

Posted 2 years ago

We apologize for the delays in getting this resolved as these parts come from Audi directly and are not something that we have in stock. Since these items shipped from Audi directly to you, we are at their mercy to get this resolved for their mistake. I see that the replacements were shipped and you should have them now. Please let us know if you need anything else!

Posted 2 years ago

“Horrible customer service. Do not buy here”

Helpful Report

Posted 2 years ago

We are very sorry that you feel this way. Unfortunately, the item that you purchased is not eligible for a return after it has been installed. We have to think in terms of being fair to the next customer that is excepting a brand-new product.

Posted 2 years ago

“Emailed them I was missing items from my order. Emailed them and let them know they stated i was lying about the missing items. It took over a week of emails then they finally gave me a refund for the missing parts. They emailed me stating that their inventory was correct and they didnt mess my order up.”

Helpful Report

Posted 2 years ago

Hello Donald, We apologize for the issues with your order. We by no means called you a liar regarding the missing item. We ask for photos of the parts and boxes that you did receive so that we can show our warehouse team to prevent any mistakes from happening in the future. Please feel free to contact us if you need anything else!

Posted 2 years ago

“The piece broke upon installation. Not satisfied at all.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the part broke upon installing it. Are you able to reach out to us with more details so we can help get this resolved? You can contact us at Support@urotuning.com.

Posted 2 years ago

“The Balance Shaft Service Kit - VW/Audi 2.0T TSi / Beetle / CC / EOS / Mk5 / Mk6 / GTi & GLi / Passat B6 / Tiguan worked good for 370 miles. Then the exhaust side Balance shaft seized. So now I have to find out whT to do with this defective part.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the Balance shaft seized. This is a Genuine part from VW and has a 1 year warranty. Are you able to email us with all of the details of the issue? We would be more than happy to work with VW and you to get this resolved.

Posted 2 years ago

“The window banner was not good. The thin parts of the letters easily ripped”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the banner did not work for you. We would be more than happy to replace the banner. Are you able to email us at Support@urotuning.com.

Posted 2 years ago

“The return process is way too difficult! I am getting the run around in all directions”

Helpful Report

Posted 2 years ago

Alexandria, We are very sorry that you feel this way. Originally you reached out that the clutch kit you ordered does not fit. We asked for more information so that we can look into the issue. If there was an error made then we would make this right. We requested photos from you and have yet to receive them of what you received. However, we set up the return for you 8 days ago and have not seen any movement on the return. We want to help you as best as we can. We are not trying to make this difficult but we have sold hundreds of these clutch kits and have not had any fitment issues.

Posted 2 years ago

“Everything with shipping seemed to be fine , but the bolts that were given with the package were the wrong size , didn’t fit anywhere close to the oem transmission I had put in , mount seemed to work fine but I had to hack it up a little bit”

Helpful Report

Posted 2 years ago

We are sorry to hear that the bolts did not fit. Are you able to email us with more details of the issue you ran into? We would be more than happy to look into this issue and make this right.

Posted 2 years ago

“Engine lights shows up and makes car miss fire”

Helpful Report

Posted 2 years ago

We are sorry to hear that you have a CEL and issues with your item. Are you able to email us at Support@urotuning.com with the code and issue you are having? We would be more than happy to help get this resolved.

Posted 2 years ago

“NANANANANANA”

Helpful Report

Posted 2 years ago

Was there an issue with your order? Please feel free to contact us at support@urotuning.com.

Posted 2 years ago

“We Received the wrong product received the product for a Mercedes we are not happy at all because now we have to wait again for you to receive the product back then send us the product again so we are not happy”

Helpful Report

Posted 2 years ago

We are very sorry to hear of the issues with your item. It appears the manufacturer made a mistake with your item and they are working to make this right. We have asked them to ship the correct item to you in the meantime to avoid further delays.

Posted 2 years ago

“Sent a damage product and package then wanted to give me $30 back for the bilstein product and no return. Still didn't use the product and still didn't get nothing back.”

Helpful Report

Posted 2 years ago

Ruel, We apologize if there was any miscommunication via email. The item CAN be returned for another part, however, Bilstein is out of stock of these currently. If you would like to wait until they have more we would be more than happy to get that going for you. The other option was a partial refund of $30 as the item you received has some minor blemishes, but will not have any influence on the performance of the strut. Please let us know how you would like to proceed as we have not heard back from you via email.

Posted 2 years ago

“The fitment is terrible, the clips aren’t long enough to go over the OEM clips on the car and neither one of the mirror caps fit well. One mirror cap even had a bubble in the carbon fiber and doesn’t look good. Don’t recommend.”

Helpful Report

Posted 2 years ago

We deeply apologize that the caps did not fit well. Have you reached out to us via email yet? If not please email Support@urotuning.com as we would be more than happy to help you out!

Posted 2 years ago

UroTuning is rated 4.7 based on 15,348 reviews