UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,659 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,659 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 24th October 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my parts and had to email you to find out what was going on and got a hassle about getting my money back”

Helpful Report

Posted 2 years ago

I see that we are working with you via email to get this resolved and have issued you a refund for the items.

Posted 2 years ago

“Unfortunately I can not review the product because I never received it. It was lost in transit. And of course the USPS was of no help.”

Helpful Report

Posted 2 years ago

Eric, We are very sorry to hear that you have not received this. It looks like you purchased the shipping insurance with your order. You will need to fill out a claim with the insurance company with the link provided below. They will then be able to send you a check to cover the cost of the item and the shipping. If you would like to avoid the delays you can place a new order now meanwhile, wait for the insurance company to send the payment for the original lost or damaged package. Or if you would like you can wait for the payment from the insurance company, then you can place a new order for the item(s). Here is the link to fill out the claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

Posted 2 years ago

“To Aaron at Uro tuning and Dave at Spec, you were both once again inaccurate to the knowledge of your own products. After months of telling me I didn’t know what I was talking about and how you tried to prove that I was wrong, I was right. After switching to a Clutch masters kit, it works perfect with no issues. No noise. No grinding. Perfect engagement. So far this company has cost me months of down time and the cost to repair my transmission due to poor quality products. My car is up and running with no more issues. I’d like to thank Clutch Masters for real quality engineering. Dave at spec can go pound sand.”

Helpful Report

Posted 2 years ago

We apologize for any inconvenience that you may have experienced with your recent order. We appreciate your feedback and we take all customer complaints very seriously. After reviewing your order, we understand that you were not satisfied with the items that were delivered. We took the necessary steps to address the issue and provided a refund for the items in question. Our top priority is to ensure that our customers are satisfied with their purchases and their shopping experience with us. We are constantly striving to improve our processes and procedures to ensure that these types of issues do not occur in the future. We appreciate your business and we hope that you will give us another opportunity to serve you in the future. If you have any further questions or concerns, please do not hesitate to contact our customer service team. Thank you for your understanding and we look forward to the opportunity to serve you again soon.

Posted 2 years ago

“Partial ship and no response to recent email inquiries either!”

Helpful Report

Posted 2 years ago

We apologize for the delays as we are working with the manufacturer to see if this order has shipped out. They have not gotten back to us yet. As soon as they do you will be the first to know!

Posted 2 years ago

“Does not hold oil pressure, vents crankcase gases to atmosphere”

Helpful Report

Posted 2 years ago

We are sorry to hear that the cap did not hold pressure. We have sold a lot of these without any issues. Are you able to confirm the cap was locked into place? Or did the cap not click in? Please feel free to reach out to us!

Posted 2 years ago

“I am new to the Volkswagen brand but I purchased rear brake pads for my wife's 2015 Passat using this websites selection system unfortunately they were the wrong configuration. I asked for help, a work day passed without any response so I ended up using another website tuning house to try to source parts, fortunately I was able to get correct parts on the car, actually before hearing back from URO three working days later. Once I did hear back I was very politely allowed to return the items for an exchange or refund I was asked to provide a part number for what I really needed (?) I did some digging and based on the parts I received from the Other Tuning House I was able to provide a number so I returned the URO parts confirmed in their possession within 3 days of being given an RMA, it's been almost 2 months since my initial purchase so I emailed them to which they promptly responded with an email invoice ( I promptly paid) requesting more money for shipping and "parts differences" and I still am waiting on parts, in an attempt to be fair and patient I can't help but feel like I should have just taken a refund.”

Helpful Report

Posted 2 years ago

Bill, We deeply apologize for all of the delays in getting this resolved for you. Looking into this a bit more these pads do fit the 2015 Passats with the 272mm rear rotors only as stated on the site. I have issued you a gift card for all of the inconvenience this has caused you. If you need anything else please feel free to reach out to us!

Posted 2 years ago

“I ordered a cabin air filter for my Vw gti mk5 they sent me the wrong one”

Helpful Report

Posted 2 years ago

Hello, The filter appears to have been listed wrong on our site. However, this is the correct filter for what was ordered. We would be more than happy to help you swap this out for the correct part. Please email us at Support@urotuning.com

Posted 2 years ago

“Unfortunately I still haven’t received my item.”

Helpful Report

Posted 2 years ago

The order was delivered to you on March 6th, after this review was made. Please feel free to contact us if you have any other concerns.

Posted 2 years ago

“I don’t know, haven’t received it yet because the wrong gauge was sent to me.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not receive the correct gauge. I see that we had a replacement sent out to you and a return label sent. You should have received the correct parts. Please let us know if you need anything else!

Posted 2 years ago

“Never accurate.”

Helpful Report

Posted 2 years ago

Ariel, We are sorry to hear that you have had issues with us. However, I do not see any recent communication with you regarding an issue. If you had some issues please reach out to us at Support@urotuning.com as we are always happy to help in any way that we can.

Posted 2 years ago

“Horrible customer service,wrong item recieced took 1 week to.get a return label still haven't received a refund”

Helpful Report

Posted 2 years ago

We are sorry that you feel this way. Looking at the return we set up there has been no movement on the return label provided to you 7 days ago. Please send the item back so we can issue you a refund.

Posted 2 years ago

“The part didn’t fit on my 435i and can’t return them due your policy. Doesn’t fit a 2013 435i”

Helpful Report

Posted 2 years ago

David, I see that we emailed you asking for more information on the issues with the parts you received and have not heard back from you. Please email us back as we would be more than happy to help get this resolved for you.

Posted 2 years ago

“I like the user face and ease of use. I hate the charge just to do anything but scan codes. I’m thinking of returning. Thanks for fully explaining that.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. We are sorry to hear that you are thinking of returning the item. If it has been used and setup already we would not be able to return the item. Please feel free to contact us directly if you have other concerns.

Posted 2 years ago

“I never received my package fed ex delivered to the wrong address and now they won’t respond to my emails”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not receive your package. It appears that you purchased Route shipping insurance on your order. You will need to file a claim with them for reimbursement or replacement. I see that we have emailed you the details to get that stated and have not heard back from you.

Posted 2 years ago

“Purchased a side skirt on Jan. 23rd and was told it’s going to be delayed until the 30th. Created a label for shipping on Feb. 6th stating that it is on its way. It is now Feb. 23rd and product still hasn’t shipped and no one wants to return my email. Some service huh!!”

Helpful Report

Posted 2 years ago

We apologize for the delays from Strafe Design. Unfortunately, they have not provided us with any other updates on your order. We are asking them if this has shipped out or if the item is delayed. Once we hear back from them you will be the first to know!

Posted 2 years ago

“My diffuser did not fit with my exhaust kit (despite being advertised as a fully universal fit) and I’ve been trying on and off since I figured out that it didn’t fit to get in contact with someone who can give me a refund or exchange of some sort and haven’t gotten anywhere. Urotuning is hands down the worst company I’ve ever given my money to and I will be sure to avoid this website and tell everyone I know to avoid this website like the plague.”

Helpful Report

Posted 2 years ago

Nick, We are sorry to hear that you had issues with your diffuser. I do not see any emails from you regarding the issues you were having or a request to return the item. We are more than happy to help you with this return back to the manufacturer. You will need to reach out to us in order to get that going.

Posted 2 years ago

“Never recieved my injector I ordered. It was bouncing around the US for 2 weeks and never showed up. These people did nothing to compensate, lost 100 bucks.”

Helpful Report

Posted 2 years ago

Jeremy, We are sorry that you feel this way. I see that we emailed you back that we were filing a claim with USPS as they lost the package. We never received a response from you regarding our email. We shipped this part out to the address you provided on your order. I see that this package was delivered to you this past Friday.

Posted 2 years ago

“I did not receive my package”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you have not received your package. I see that we emailed you with the FedEx proof of delivery and asked if you have checked with your neighbors. It says the package was left at your back door, just to confirm have you checked around the home and or with your neighbors to see if they received it by mistake? Unfortunately, the shipping insurance was not selected on your order. Please let us know if you located the package.

Posted 2 years ago

“Unfortunately your product did not resolve my O2 sensor issue. It seemed to help for about 50 miles and then the problem came back, no better. We are still trying to figure out a solution.”

Helpful Report

Posted 2 years ago

Mitchell, Thank you for leaving a review. Unfortunately, the O2 sensor spacer is not a 100% guarantee as stated on the site. These will help reduce the chances of the CEL from coming on. However, you will need a tune in order to completely remove the CEL. Please feel free to contact us if you are interested in that!

Posted 2 years ago

“I ordered these shocks back in November and I have yet to receive them. I called several times and I've even spoken with a representative and no one has gotten back to me. I spent alot of money for this product and I still to this day don't have the product”

Helpful Report

Posted 2 years ago

Marshall, We apologize for all of the inconvenience this has caused you. Unfortunately, these items ship from the manufacturer directly and are not something that we have in stock. I see there were some issues with the quality control and you were upgraded at no additional cost for all of the issues with your order. Again we apologize for all of this and hope you are satisfied with your order! If you need anything else please feel free to contact us!

Posted 2 years ago

UroTuning is rated 4.7 based on 15,659 reviews