UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,160 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 12th May 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better value to be had form other resellers”

Helpful Report

Posted 2 years ago

We are very sorry that you are not happy with the product purchased. OBDEleven no longer comes with the 200 credits anymore since July of this year. I am not sure which other sites you are seeing the credits still available, however, unless they have some older units available this is no longer offered by the manufacturer.

Posted 2 years ago

“didn’t get the product i ordered till a month and a half later.”

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Posted 2 years ago

We apologize for the delays from the manufacturer. We are currently waiting to hear back from CTS with the ETA of your order. As soon as we do you will be the first to know!

Posted 2 years ago

“Wing part and horrid exchange process”

Helpful Report

Posted 2 years ago

Hello Michael, We are very sorry to hear that you may have received the wrong item and for any issues with the exchange. I see that we emailed you a couple of times for some photos to get this resolved and have not heard back. We take customer service very seriously and are always more than happy to help get any issues resolved. Are you able to reply to our emails with photos of what you received and the year make and model of your vehicle? This will allow us the opportunity to make this right if there is a mistake.

Posted 2 years ago

“Well the experience was not pleasant because I bought the caliper rebuild kit for the front brakes for a 1995 Volkswagen Golf Cabrio Mk3 and they sent me the rear rebuild kit wrong one 🤷‍♂️(the page didn't specify me that they were for the rear) in that same order I bought an Abs Speed Sensor 1J0927804 original OE Volkswagen and they sent me a Brembi brand😡. I called, sent a message and they only answered me with an email apologizing but they did not offer to fix the mistake they made. I am not sure if I will buy with them again because the experience was not as I expected so the next couple of days I will decide if I try it again with them.”

Helpful Report

Posted 2 years ago

Jose, We are very sorry for the recent experience that you had with us. I see that the rear seal kit was ordered, we apologize for any confusion as the title states this was a rear seal kit. However, as mentioned in our email we are more than happy to help you get this resolved and are currently working on a return/exchange for you. Our customer service representative Ryan is emailing you and has not heard back from you. We will continue to work with you via email to get this resolved as we want to help you as much as we can!

Posted 2 years ago

“Received wrong item then didn’t get the other. Customer service takes forever to respond”

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Posted 2 years ago

We deeply apologize for the delays as we are working with the manufacturers on your issue. I see that Dylan is working with you to get this resolved and will continue to help you via email. You can also contact us by phone at 813-444-7021.

Posted 2 years ago

“It was fine”

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Posted 2 years ago

Was there an issue with your order? We would be more than happy to help. Please email Support@urotuning.com.

Posted 2 years ago

“Bulbs didn't fit into the headlight unit hole was to small lights are to big”

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Posted 2 years ago

Thank you for leaving a product review. These bulbs should be the same size as the factory bulb. Are you able to confirm if the bulb is too large by the length or width?

Posted 2 years ago

“I never received my order”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you did not receive his package. It looks like USPS had some issues delivering this to your location. You did purchase Route shipping insurance with this order. Route will send out a replacement or a full refund for the item. You would need to contact Route to start the claim with them. I will link their information below for you! Here is the link to fill out the claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

Posted 2 years ago

“I will never use them again for something I can go to the vendor for. Only reason I went with them vs going through vendor was due to shipping break. That failed and still had to pay the full shipping. Might be great at other parts, but will never know. The main Vendor of the Rock sliders was amazing and over the too. Love the product.”

Helpful Report

Posted 2 years ago

Benjamin, We are very sorry that you feel this way. However, as per the listing that you agreed upon at the time of purchase these items are subject to additional shipping costs. The manufacturer was able to help us out on the cost for you in the end. We are not in the business of misleading our customers which is why we have the terms and conditions of the shipping cost on the item page directly. This item can not be purchased unless you agree to the additional costs. We are very sorry that you do not wish to shop with us again, however, if you would like to give us another shot we would be more than happy to help you out in any way that we can.

Posted 2 years ago

“The part I received was NOT the part described (75°-82°) There is NO part number for reference on any invoice. Images depict screenshots of part ordered and invoice lacking any part number. In "short", UroTuning failed miserably!”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the item was incorrect or had issues. I see that we emailed you a month ago and have not heard back to get this resolved for you. Are you able to send us photos of the issues with the item?

Posted 2 years ago

“I have a 2019 Audi Q8 S-Line. I purchased the Maxton Design Front Splitter and Maxton Design Side Skirts Diffusers. Neither fit my vehicle, also the front splitter did not come with the correct bolts to install properly. Unsatisfactory to say the lease”

Helpful Report

Posted 2 years ago

We are sorry to hear that the items did not fit. However, the only order we have for you was for an OBD Eleven device. We do not have any orders placed under your name and email for Maxton parts. If you used another email please contact Support@urotuning.com as we would like to get this resolved.

Posted 2 years ago

“Needed a certain part quickly, called to verify before ordering to make sure it would fit my vehicle. They told me yes it would, website also said it would fit….got it about a week and half later and it was wrong….now waiting till the process the return to receive my money back……ordered from another company received the right part in only 2 days times”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this part did not fit and our site was wrong. I see that we are working to get this resolved for you and the correct parts. If you need anything else in the meantime please feel free to contact us at Support@urotuning.com.

Posted 2 years ago

“Did not fit my vehicle and it said it would in there site. Doesn’t connect all the way an the connection looks similar but not the same. I have requested a refund and no one has sent a refund and take days to respond to my emails. And they ask the same question over and over. Not satisfied with this order but I have orders before with now problem. Disappointed someone reach out.”

Helpful Report

Posted 2 years ago

We are very sorry of the issues that you had with the MAP sensor. I see that we are working with you via email to get this resolved. We do ask for photos of the parts to see what the issue might be with the item. I do apologize as this process does require some back and forth to look into. Since we are not local to you and are not able to see the exact issue with the harness and sensor it is hard to determine the issues. This is why we ask for photos. We can take this part back fro a full refund if you do not wish for us to attempt to get you another sensor. I see we emailed you with that options and have not heard back.

Posted 2 years ago

“Sent wrong part”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you were sent the wrong part. Are you able to email us at Support@urotuning.com with the details of the issue? We would be more than happy to help get this resolved.

Posted 2 years ago

“Wish I never wasted my money on this site”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you feel this way. I was looking into your order and I see the item shows delivered. You have not reached out to us with any other issues with your item. Are you able to contact us at support@urotunig.com with the details of your issue? We would be more than happy to help in any way that we can.

Posted 2 years ago

“Ordered wheel Adapters and for the 2nd time the center hub size is wrong. I guess that hey don't know how to measure and when I ordered them it said for 2011 audi A5. The length you wait and what they cost not worth the headache.”

Helpful Report

Posted 2 years ago

We are sorry to hear that the adapters are wrong. These adapters are meant for VW and Audi with a hub size of 57.1. If your Audi takes a 66.6 then you would need to order the 66.6 hub bore adapters as not all Audi's take a 57.1. These are listed for most VW/Audi vehicles, however, when ordering these you will need to contact us so we can confirm before you purchase as we want to help you get the correct parts.

Posted 2 years ago

“received exhaust has not been welded completely no resolution from urotuning or awe I had to get exhaust welded by local fabricator which is sad because I was going to buy a $2500.00 turbo and intercooler $700.. since no one wants to take responsibility”

Helpful Report

Posted 2 years ago

Hello Kevin, We are extremely sorry to hear that the exhaust had an imperfection. AWE handmakes these and will get this resolved for you right away. I see that we have already reached out to them. Most of the time they will work with you directly to make sure they get this corrected so that it does not happen again. If you are able to keep an eye out for an email from them as well that would be great.

Posted 2 years ago

“Quality is great! But the size description is vague, so it doesn’t fit my car.”

Helpful Report

Posted 2 years ago

We apologize that the item listing was vague and will work to update the site to avoid confusion. The size of this clamp is 55 mm ID and fits a lot of different models. As mentioned on the site it is best to check your vehicle exhaust size first before ordering or you can give us a call if you are unsure. We are always happy to help in any way that we can.

Posted 2 years ago

“This is the worst product i have ever bought. It looks like some one went to home depot and cut a plastic piece. The edge was not trimmed properly. I warn you do not buy this product. You will regret spending your money.”

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Posted 2 years ago

We are sorry to hear that you are not happy with the product that you purchased. The cuts on the splitters should be smooth under the paper. It looks like the packing paper has rough edges, but the item underneath was cut well. Have you removed the whole item from the packaging to see how it looks? Please let us know as we would be more than happy to help!

Posted 2 years ago

“YOU DO NOT WANT ME TO WRITE A REVIEW FOR YOU, BUT I WILL ANYWAYS. WHERE DO I START? I ORDERED SOME PARTS FOR MY CAR ON 7/9/2. TODAY IS 7/27/22. I WAS TOLD 3-7 DAYS AND MY ITEMS WOULD BE DELIVERED. SO YOU CAN SEE IT HAS BEEN WAY OVER 3-7 DAYS SINCE ORDERING AND STILL NO PARTS FOR MY CAR. IN FACT, THEY ARE HELD UP IN FLORIDA FOR MORE THAN 12 DAYS. NOW ABOUT A WEEK AGO I CALLED AND ASKED WHERE MY PARTS WERE AND I WAS TOLD IT IS OUT OF THEIR HANDS AND CAN NOT REFUND ME MY MONEY OR RESEND THE ITEMS SINCE THE SHIPMENT IS BEING HELD UP TO NO FAULT OF THEIR OWN. I AM MORE THAN ANGRY WITH THIS COMPANY. THEY ABSOLUTELY DO NOT CARE ABOUT THEIR CUSTOMERS OR A RESOLUTION TO THIS. MY CAR HAS BEEN SITTING OUT OF SERVICE FOR ALMOST 3 WEEKS WHEN I WAS TOLD 3-7 DAYS. THIS IS NOTHING LESS THAN B.S. SERVICE. I WILL NOT RECOMMEND OR PURCHASE FROM THIS COMPANY EVER AGAIN. THEY DID NOT CARE ABOUT ME WHEN I CALLED FOR AN UPDATE BECAUSE THEY ALREADY HAD MY MONEY.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the items have not arrived to you. Looking at your order I see this was placed on the weekend of the 9th. We shipped out your order via USPS on the 12th. It appears that USPS is having some issues with delivering the package to you. Unfortunately, once the packages leave our location they are outside of our control. We were not made aware that there was an issue with your package as you did not contact us. We will be more than happy to get this resolved by contacting USPS for you. If you ever have any issues with the items or shipping you purchased from us, please contact us at Support@urotuning.com as this will allow us to look into the issue and have a chance to resolve it for you.

Posted 2 years ago

UroTuning is rated 4.7 based on 15,160 reviews