UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,348 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,348 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 12th July 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the part the website said it would fit. I was installing it and it did not fit. It was too long and wider. I lubed as well to go easier but than I saw I reached the top. Then it started to rip apart. The website said it was for my Volkwagons Jetta 2.5L. It was just not designed to fit.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this part does fit your vehicle. I see that we are working with you via email to get this resolved as there are some split-year vehicles which may be the issues we are running into here.

Posted 2 years ago

“Horrible customer service that doesn’t answer emails, ordered wrong part and it took them 3 days to reply, then never replied again, returned wrong part and ordered the right part and something else I wanted so I could get the Octoberfest sticker and never got the Octoberfest sticker. I’ll go back to spending my money with cts turbo. Urotuning lost a customer before I even spent on expensive parts smh.”

Helpful Report

Posted 2 years ago

“Everything to them is back ordered.. spent over 2k still waiting on a rs front grill been 3 months … I would advice anyone do not order through this company they take your time and more importantly your money..”

Helpful Report

Posted 2 years ago

Charles, We are very sorry to hear about your experience with us. We are a small company that does our best to keep our site updated as much as possible. The grill ordered is a direct ship from the manufacturer and is not something that we have in stock as stated on our site. These items are subject to the manufacturer's inventory. We apologize for any inconvenience this has caused you, if you do not wish to wait for the item we would be more than happy to cancel the order for you.

Posted 2 years ago

“Good afternoon gentlman.I know I ordered right part the first time and still, you sent me wrong one. I have lost time and money returning this to you. What rate you suppose to expect. You better talk to the guy who made mistake. Greetings.”

Helpful Report

Posted 2 years ago

We are sorry to hear that the parts did not fit your vehicle. Are you able to confirm what engine code you have as well as your VIN? We would be more than happy to help you out however, I see two different parts were ordered for your vehicle that does not match. Please email us at Support@urotuning.com.

Posted 2 years ago

“I did not receive the correct product for my vehicle had to order from elsewhere now I'm stuck with something I cannot use... Due to your no refund policy which I feared was some type of scam”

Helpful Report

Posted 2 years ago

We are sorry that you feel like this was a scam and that the product does not fit. Are you able to email us photos of the issue with the item? We do state clearly on the item listing that this item is not refundable once purchased. However, if there was an issue with the item we would like to help as best as we can. Please email us at Support@urotuning.com.

Posted 2 years ago

“Never got them still waiting for them”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you did not receive these items. I see that you contacted the insurance company and they had replacements shipped to you. Please let us know how you like the items.

Posted 2 years ago

“Sent wrong plugs and they want to charge me a restocking fee plus some other fee for their mistake. Still waiting to hear back for the return. That being said I know they are based out of Tampa Florida so I am patiently waiting to hear from them.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the wrong plugs were sent to you. You are NOT being charged any fees for this mistake. I apologize for any confusion as we want to make this right for you. It appears that we were sent a bad batch from the supplier and are more than happy to get this resolved right away for you. Please feel free to contact us at Support@urotuning.com if you would still like the correct plugs.

Posted 2 years ago

“Gasket was wrong size too. Small , Bolts were good, locking bolt metal flnge did not aligned with bolts”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the gasket was too small. We have sold a lot of these kits and have not had any issues with them. Are you able to email us the year make and model of your vehicle? It sounds like the turbo may not be a K03.

Posted 2 years ago

“You sent me the wrong color rims, Made the return easy but still had to repackage take back to FedEx and wait for the new ones… all I can do is hope the right ones will find their way to me considering I had fraud on the card I bought the wheels from and don’t have it anymore, So getting any kind of recompensation to the bank card will be impossible in the process I’m sure will not be good.”

Helpful Report

Posted 2 years ago

“While the bearing is fine so far. The urotuning advertising false information. It says on the page "passat & CC models it fits the rear only" which is wrong. They don't want to fix it either (email sent). When I was placing an order, that message made me waste 1 hour of reserching this bs. Furthermore, I contacted the customer service and the sales person not only confirmed the information is correct, he tried to sell me the REAR bearing for my CC and said this fits the front only for this model. They are trolls.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the part did not fit. We would be more than happy to make this right for you. I see that we emailed you back as we were not able to locate your order number for this part. If you can please reply back to our email with photos of the issue as we asked we would be more than happy to help you get the correct parts as well as update our listing of this part if it is wrong. Looking forward to hearing back from you!

Posted 2 years ago

“Made order 1 month ago,didnt receive my part ,did cancel,not serious service”

Helpful Report

Posted 2 years ago

We apologize for the issues with your order as this part came directly from the supplier and was not something that we had in stock. The supplier shipped this part out, however, the shipping company lost the package. Unfortunately, this was something out of our control. However, we did offer to have a replacement shipped out int he meantime as this was not your fault. We are always happy to help in any way possible. We take customer service very seriously here at Urotuning. If you need anything else please feel free to contact us!

Posted 2 years ago

“I think it sucks , and you guys suck too! I paid 60.00 for temporary sticker and I can’t get credit for a permanent one or get a refund? I spent over 900.00 on tires ! I am not going to glue those cheap ass stickers that were over priced! I ‘ll never order anything from you guys anymore. Cause you guys SUCK!!”

Helpful Report

Posted 2 years ago

Hello Francisco! Thank you for your feedback regarding your order. I am sorry to hear that you were disappointed with your tire stickers order. I will be reaching out to you directly with a resolution. Please keep an eye out for an email shortly!

Posted 2 years ago

“I did buy the side skirts but they don't fit. They are too long. I had my car painted and they were supposed to be installed at the body shop but they didn't fit. I've been sending messages to you guys about it. At first you asked the model of my car and I gave you that. Then you asked if they where too long or too short. Once I told you that they are too long you said that you knew that. Then you asked for the model of my car again, so I gave you the model to include the VIN number. Now you are asking me the measurements of the car and the side skirts and to put tape on them and install them then send pictures. I'm not happy at all. And I'm not paying my body shop people to put on something that they already told me doesn't fit just to take pictures. I said that I would send them back. I want a refund. I cannot believe that it's this hard to return a item that doesn't fit. It seems that you are just here to take my hard earned money with all of the crazy request. This is Absolutely Ridiculous!!! I want a refund.”

Helpful Report

Posted 2 years ago

Hello Anthony, I deeply apologize for the delays in getting your return request going. These side skirts shipped from Maxton directly and Maxton typically asks for more information as these are listed to fit your vehicle. They simply need more than "they are too long and do not fit". We understand that this may seem drawn out but if the shop is not installing these correctly then that would be why they think the parts are incorrect. I was not able to locate any messages regarding us going back and forth. Please email us detailed information at Support@urotuning.com.

Posted 2 years ago

“Parts were late, no tracking, arrived damaged. Far from happy with last purchase.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this arrived damaged to you. You did purchase the Route shipping insurance with your order. Route will provide you with two options either a replacement part at no additional cost to you or a full refund. Unfortunately, this is not something that we can fill out for you as you are the one that purchased the insurance. However, they will be able to get this resolved right away for you. Here is the link to fill out the claim. https://help.route.com/hc/en-us/requests/new?ticket_form_id=360001458373

Posted 2 years ago

“I bought 2 items, sparks plugs and GDF diverter valve DV+. I feel the sparks plugs not original due to not having any serial number on them. After putting the spark plugs on my vehicle started random miss fire. I'm not satisfied and so disappointed with you.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. We are very sorry to hear that the spark plugs caused some issues. As stated on our site these are one heat range colder for tuned vehicles. Just to confirm what is the year make and model of your vehicle? The spark plugs are NGK brand and should have the part number on the plug itself. Please contact us at Support@urotuning.com with details of the issues that you are having as we would like to get this resolved.

Posted 2 years ago

“Better value to be had form other resellers”

Helpful Report

Posted 2 years ago

We are very sorry that you are not happy with the product purchased. OBDEleven no longer comes with the 200 credits anymore since July of this year. I am not sure which other sites you are seeing the credits still available, however, unless they have some older units available this is no longer offered by the manufacturer.

Posted 2 years ago

“didn’t get the product i ordered till a month and a half later.”

Helpful Report

Posted 2 years ago

We apologize for the delays from the manufacturer. We are currently waiting to hear back from CTS with the ETA of your order. As soon as we do you will be the first to know!

Posted 2 years ago

“Wing part and horrid exchange process”

Helpful Report

Posted 2 years ago

Hello Michael, We are very sorry to hear that you may have received the wrong item and for any issues with the exchange. I see that we emailed you a couple of times for some photos to get this resolved and have not heard back. We take customer service very seriously and are always more than happy to help get any issues resolved. Are you able to reply to our emails with photos of what you received and the year make and model of your vehicle? This will allow us the opportunity to make this right if there is a mistake.

Posted 2 years ago

“Well the experience was not pleasant because I bought the caliper rebuild kit for the front brakes for a 1995 Volkswagen Golf Cabrio Mk3 and they sent me the rear rebuild kit wrong one 🤷‍♂️(the page didn't specify me that they were for the rear) in that same order I bought an Abs Speed Sensor 1J0927804 original OE Volkswagen and they sent me a Brembi brand😡. I called, sent a message and they only answered me with an email apologizing but they did not offer to fix the mistake they made. I am not sure if I will buy with them again because the experience was not as I expected so the next couple of days I will decide if I try it again with them.”

Helpful Report

Posted 2 years ago

Jose, We are very sorry for the recent experience that you had with us. I see that the rear seal kit was ordered, we apologize for any confusion as the title states this was a rear seal kit. However, as mentioned in our email we are more than happy to help you get this resolved and are currently working on a return/exchange for you. Our customer service representative Ryan is emailing you and has not heard back from you. We will continue to work with you via email to get this resolved as we want to help you as much as we can!

Posted 2 years ago

“Received wrong item then didn’t get the other. Customer service takes forever to respond”

Helpful Report

Posted 2 years ago

We deeply apologize for the delays as we are working with the manufacturers on your issue. I see that Dylan is working with you to get this resolved and will continue to help you via email. You can also contact us by phone at 813-444-7021.

Posted 2 years ago

UroTuning is rated 4.7 based on 15,348 reviews