UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,489 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 1st September 2025

FelixFelix R

Matt R

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The piece broke upon installation. Not satisfied at all.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the part broke upon installing it. Are you able to reach out to us with more details so we can help get this resolved? You can contact us at Support@urotuning.com.

Posted 2 years ago

“The Balance Shaft Service Kit - VW/Audi 2.0T TSi / Beetle / CC / EOS / Mk5 / Mk6 / GTi & GLi / Passat B6 / Tiguan worked good for 370 miles. Then the exhaust side Balance shaft seized. So now I have to find out whT to do with this defective part.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the Balance shaft seized. This is a Genuine part from VW and has a 1 year warranty. Are you able to email us with all of the details of the issue? We would be more than happy to work with VW and you to get this resolved.

Posted 2 years ago

“The window banner was not good. The thin parts of the letters easily ripped”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the banner did not work for you. We would be more than happy to replace the banner. Are you able to email us at Support@urotuning.com.

Posted 2 years ago

“The return process is way too difficult! I am getting the run around in all directions”

Helpful Report

Posted 2 years ago

Alexandria, We are very sorry that you feel this way. Originally you reached out that the clutch kit you ordered does not fit. We asked for more information so that we can look into the issue. If there was an error made then we would make this right. We requested photos from you and have yet to receive them of what you received. However, we set up the return for you 8 days ago and have not seen any movement on the return. We want to help you as best as we can. We are not trying to make this difficult but we have sold hundreds of these clutch kits and have not had any fitment issues.

Posted 2 years ago

“Everything with shipping seemed to be fine , but the bolts that were given with the package were the wrong size , didn’t fit anywhere close to the oem transmission I had put in , mount seemed to work fine but I had to hack it up a little bit”

Helpful Report

Posted 2 years ago

We are sorry to hear that the bolts did not fit. Are you able to email us with more details of the issue you ran into? We would be more than happy to look into this issue and make this right.

Posted 2 years ago

“Engine lights shows up and makes car miss fire”

Helpful Report

Posted 2 years ago

We are sorry to hear that you have a CEL and issues with your item. Are you able to email us at Support@urotuning.com with the code and issue you are having? We would be more than happy to help get this resolved.

Posted 2 years ago

“NANANANANANA”

Helpful Report

Posted 2 years ago

Was there an issue with your order? Please feel free to contact us at support@urotuning.com.

Posted 2 years ago

“We Received the wrong product received the product for a Mercedes we are not happy at all because now we have to wait again for you to receive the product back then send us the product again so we are not happy”

Helpful Report

Posted 2 years ago

We are very sorry to hear of the issues with your item. It appears the manufacturer made a mistake with your item and they are working to make this right. We have asked them to ship the correct item to you in the meantime to avoid further delays.

Posted 2 years ago

“Sent a damage product and package then wanted to give me $30 back for the bilstein product and no return. Still didn't use the product and still didn't get nothing back.”

Helpful Report

Posted 2 years ago

Ruel, We apologize if there was any miscommunication via email. The item CAN be returned for another part, however, Bilstein is out of stock of these currently. If you would like to wait until they have more we would be more than happy to get that going for you. The other option was a partial refund of $30 as the item you received has some minor blemishes, but will not have any influence on the performance of the strut. Please let us know how you would like to proceed as we have not heard back from you via email.

Posted 2 years ago

“The fitment is terrible, the clips aren’t long enough to go over the OEM clips on the car and neither one of the mirror caps fit well. One mirror cap even had a bubble in the carbon fiber and doesn’t look good. Don’t recommend.”

Helpful Report

Posted 2 years ago

We deeply apologize that the caps did not fit well. Have you reached out to us via email yet? If not please email Support@urotuning.com as we would be more than happy to help you out!

Posted 2 years ago

“I ordered the part the website said it would fit. I was installing it and it did not fit. It was too long and wider. I lubed as well to go easier but than I saw I reached the top. Then it started to rip apart. The website said it was for my Volkwagons Jetta 2.5L. It was just not designed to fit.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this part does fit your vehicle. I see that we are working with you via email to get this resolved as there are some split-year vehicles which may be the issues we are running into here.

Posted 2 years ago

“Horrible customer service that doesn’t answer emails, ordered wrong part and it took them 3 days to reply, then never replied again, returned wrong part and ordered the right part and something else I wanted so I could get the Octoberfest sticker and never got the Octoberfest sticker. I’ll go back to spending my money with cts turbo. Urotuning lost a customer before I even spent on expensive parts smh.”

Helpful Report

Posted 2 years ago

“Everything to them is back ordered.. spent over 2k still waiting on a rs front grill been 3 months … I would advice anyone do not order through this company they take your time and more importantly your money..”

Helpful Report

Posted 2 years ago

Charles, We are very sorry to hear about your experience with us. We are a small company that does our best to keep our site updated as much as possible. The grill ordered is a direct ship from the manufacturer and is not something that we have in stock as stated on our site. These items are subject to the manufacturer's inventory. We apologize for any inconvenience this has caused you, if you do not wish to wait for the item we would be more than happy to cancel the order for you.

Posted 2 years ago

“Good afternoon gentlman.I know I ordered right part the first time and still, you sent me wrong one. I have lost time and money returning this to you. What rate you suppose to expect. You better talk to the guy who made mistake. Greetings.”

Helpful Report

Posted 2 years ago

We are sorry to hear that the parts did not fit your vehicle. Are you able to confirm what engine code you have as well as your VIN? We would be more than happy to help you out however, I see two different parts were ordered for your vehicle that does not match. Please email us at Support@urotuning.com.

Posted 2 years ago

“I did not receive the correct product for my vehicle had to order from elsewhere now I'm stuck with something I cannot use... Due to your no refund policy which I feared was some type of scam”

Helpful Report

Posted 2 years ago

We are sorry that you feel like this was a scam and that the product does not fit. Are you able to email us photos of the issue with the item? We do state clearly on the item listing that this item is not refundable once purchased. However, if there was an issue with the item we would like to help as best as we can. Please email us at Support@urotuning.com.

Posted 2 years ago

“Never got them still waiting for them”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you did not receive these items. I see that you contacted the insurance company and they had replacements shipped to you. Please let us know how you like the items.

Posted 2 years ago

“Sent wrong plugs and they want to charge me a restocking fee plus some other fee for their mistake. Still waiting to hear back for the return. That being said I know they are based out of Tampa Florida so I am patiently waiting to hear from them.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the wrong plugs were sent to you. You are NOT being charged any fees for this mistake. I apologize for any confusion as we want to make this right for you. It appears that we were sent a bad batch from the supplier and are more than happy to get this resolved right away for you. Please feel free to contact us at Support@urotuning.com if you would still like the correct plugs.

Posted 2 years ago

“Gasket was wrong size too. Small , Bolts were good, locking bolt metal flnge did not aligned with bolts”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the gasket was too small. We have sold a lot of these kits and have not had any issues with them. Are you able to email us the year make and model of your vehicle? It sounds like the turbo may not be a K03.

Posted 2 years ago

“You sent me the wrong color rims, Made the return easy but still had to repackage take back to FedEx and wait for the new ones… all I can do is hope the right ones will find their way to me considering I had fraud on the card I bought the wheels from and don’t have it anymore, So getting any kind of recompensation to the bank card will be impossible in the process I’m sure will not be good.”

Helpful Report

Posted 2 years ago

“While the bearing is fine so far. The urotuning advertising false information. It says on the page "passat & CC models it fits the rear only" which is wrong. They don't want to fix it either (email sent). When I was placing an order, that message made me waste 1 hour of reserching this bs. Furthermore, I contacted the customer service and the sales person not only confirmed the information is correct, he tried to sell me the REAR bearing for my CC and said this fits the front only for this model. They are trolls.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the part did not fit. We would be more than happy to make this right for you. I see that we emailed you back as we were not able to locate your order number for this part. If you can please reply back to our email with photos of the issue as we asked we would be more than happy to help you get the correct parts as well as update our listing of this part if it is wrong. Looking forward to hearing back from you!

Posted 2 years ago

UroTuning is rated 4.7 based on 15,489 reviews