UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,489 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 1st September 2025

FelixFelix R

Matt R

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered wheel Adapters and for the 2nd time the center hub size is wrong. I guess that hey don't know how to measure and when I ordered them it said for 2011 audi A5. The length you wait and what they cost not worth the headache.”

Helpful Report

Posted 3 years ago

We are sorry to hear that the adapters are wrong. These adapters are meant for VW and Audi with a hub size of 57.1. If your Audi takes a 66.6 then you would need to order the 66.6 hub bore adapters as not all Audi's take a 57.1. These are listed for most VW/Audi vehicles, however, when ordering these you will need to contact us so we can confirm before you purchase as we want to help you get the correct parts.

Posted 3 years ago

“received exhaust has not been welded completely no resolution from urotuning or awe I had to get exhaust welded by local fabricator which is sad because I was going to buy a $2500.00 turbo and intercooler $700.. since no one wants to take responsibility”

Helpful Report

Posted 3 years ago

Hello Kevin, We are extremely sorry to hear that the exhaust had an imperfection. AWE handmakes these and will get this resolved for you right away. I see that we have already reached out to them. Most of the time they will work with you directly to make sure they get this corrected so that it does not happen again. If you are able to keep an eye out for an email from them as well that would be great.

Posted 3 years ago

“Quality is great! But the size description is vague, so it doesn’t fit my car.”

Helpful Report

Posted 3 years ago

We apologize that the item listing was vague and will work to update the site to avoid confusion. The size of this clamp is 55 mm ID and fits a lot of different models. As mentioned on the site it is best to check your vehicle exhaust size first before ordering or you can give us a call if you are unsure. We are always happy to help in any way that we can.

Posted 3 years ago

“This is the worst product i have ever bought. It looks like some one went to home depot and cut a plastic piece. The edge was not trimmed properly. I warn you do not buy this product. You will regret spending your money.”

Helpful Report

Posted 3 years ago

We are sorry to hear that you are not happy with the product that you purchased. The cuts on the splitters should be smooth under the paper. It looks like the packing paper has rough edges, but the item underneath was cut well. Have you removed the whole item from the packaging to see how it looks? Please let us know as we would be more than happy to help!

Posted 3 years ago

“YOU DO NOT WANT ME TO WRITE A REVIEW FOR YOU, BUT I WILL ANYWAYS. WHERE DO I START? I ORDERED SOME PARTS FOR MY CAR ON 7/9/2. TODAY IS 7/27/22. I WAS TOLD 3-7 DAYS AND MY ITEMS WOULD BE DELIVERED. SO YOU CAN SEE IT HAS BEEN WAY OVER 3-7 DAYS SINCE ORDERING AND STILL NO PARTS FOR MY CAR. IN FACT, THEY ARE HELD UP IN FLORIDA FOR MORE THAN 12 DAYS. NOW ABOUT A WEEK AGO I CALLED AND ASKED WHERE MY PARTS WERE AND I WAS TOLD IT IS OUT OF THEIR HANDS AND CAN NOT REFUND ME MY MONEY OR RESEND THE ITEMS SINCE THE SHIPMENT IS BEING HELD UP TO NO FAULT OF THEIR OWN. I AM MORE THAN ANGRY WITH THIS COMPANY. THEY ABSOLUTELY DO NOT CARE ABOUT THEIR CUSTOMERS OR A RESOLUTION TO THIS. MY CAR HAS BEEN SITTING OUT OF SERVICE FOR ALMOST 3 WEEKS WHEN I WAS TOLD 3-7 DAYS. THIS IS NOTHING LESS THAN B.S. SERVICE. I WILL NOT RECOMMEND OR PURCHASE FROM THIS COMPANY EVER AGAIN. THEY DID NOT CARE ABOUT ME WHEN I CALLED FOR AN UPDATE BECAUSE THEY ALREADY HAD MY MONEY.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the items have not arrived to you. Looking at your order I see this was placed on the weekend of the 9th. We shipped out your order via USPS on the 12th. It appears that USPS is having some issues with delivering the package to you. Unfortunately, once the packages leave our location they are outside of our control. We were not made aware that there was an issue with your package as you did not contact us. We will be more than happy to get this resolved by contacting USPS for you. If you ever have any issues with the items or shipping you purchased from us, please contact us at Support@urotuning.com as this will allow us to look into the issue and have a chance to resolve it for you.

Posted 3 years ago

“Mirror caps do not fit at all, to many tabs and even when trying to place it the corner of the mirror cap is way more cut in then the OEM one fitment on them are terrible. When emailing uro tuning about so they had nothing to say but send us pictures? And telling me to return them ? How does a website say they fit the car then the company says they don’t? Make it make sense”

Helpful Report

Posted 3 years ago

Yerri, We are very sorry to hear that these caps did not fit your vehicle. We are currently looking into this issue as it appears that we may have a bad batch from the manufacturer. As you mentioned these caps have more tabs on them than the factory cap. We ask for photos so we can look into the issue and let our manufacturer know about the issues in hopes of a resolution. We will provide you with a full refund as we do not have any caps that will work for your vehicle currently. We apologize for all of the inconvenience this has caused you. Please feel free to reach out to us if you need anything else in the meantime.

Posted 3 years ago

“Interesting - I have emailed you 5x looking to return these (1st email was within 4 hours of ordering) and have yet to receive a single reply but now your interested in how my experience was so here ya go. I really hope someone actually reads this and learns from it. Ignoring clients doesn’t help me or you.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I only see 1 email from you regarding this order. We replied back to you that we submitted the return for you. Once the item is received back we will process the refund for you. If you have any questions please feel free to reach out to us.

Posted 3 years ago

“Bought a VTT dual catch can, box came with a missing hose inside, call customer service for days and they never answer the phone, send several emails and the only response was to take a picture of the product to see if the manufacturer want to take it back. I got frustrated and stopped responding, i need to chew the $422 i spend on it never going to buy anything else from VTT or urotuning again in my life, people be aware they not answering phone calls and barely responding to emails. Wont worth the hazle.”

Helpful Report

Posted 3 years ago

Jose, We are very sorry to hear that the part was missing an item. Since these ship from VTT directly we request photos of what you receive so we can have the manufacturer correct the issue and send out the missing items. I see that you emailed us about the issues that you had, we replied back and have not heard anything as you mentioned you have stopped responding. We are more than happy to get this resolved so you do not have to eat the cost of the part, however, we ask that you please provide us the opportunity to work on this and make it right for you. If you are able to send photos of everything that you received we will get with VTT and have them ship the missing items.

Posted 3 years ago

“Still haven’t shipped my remaining items been over a week I should’ve went to Kerma tdi”

Helpful Report

Posted 3 years ago

It looks like all of the items were delivered to you and we were working with you via email to get this resolved. Please let us know if there was another issue with your order.

Posted 3 years ago

“I never received my package it's been over three weeks now🤬👎🏾”

Helpful Report

Posted 3 years ago

We are very sorry to hear that FedEx lost your package. I see that you were refunded on July 16th for this order from the shipping insurance that you purchased. If you would like to reorder this item we would be more than happy to help you.

Posted 3 years ago

“Part came "USED" not new. VERY DISAPPOINTED with UroTUNING...”

Helpful Report

Posted 3 years ago

“I actually don’t like it, doesn’t even work, I go To buy credits to customize my car and never works. Nothing loads on it either. Def don’t recommend. Waste of $100”

Helpful Report

Posted 3 years ago

“I never got my package. Emailed and called and was told nothing they can do.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you did not receive the package. I did not see any emails regarding your issue. It looks like the package was delivered to your address on the order on June 6th. We would be more than happy to help get this resolved and help you out on the replacement parts as this is past the timeframe for a claim.

Posted 3 years ago

“Product did not work as told. I couldn't log in to the app for many days and customer service hasn't helped at all. I am still waiting to be able to log in.”

Helpful Report

Posted 3 years ago

It looks like you had multiple accounts that were causing some conflicting issues. However, it appears from our emails you were able to get this to work.

Posted 3 years ago

“Shipped to wrong address. Huge headache.”

Helpful Report

Posted 3 years ago

After looking into this I see that you used Apply pay. Unfortunately, any address that you have saved on your end will be entered. This was something that was out of our control when you placed the order on the site. It is always best to review all of the information before checking out on any site. If you have any questions we would be more than happy to help.

Posted 3 years ago

“Received the oil but no filter”

Helpful Report

Posted 3 years ago

We are sorry to hear that the filter was not included in the package. Please email support@urotuning.com with photos of what you received as we would be more than happy to make this right for you.

Posted 3 years ago

“It was lost in the warehouse, we had overnighted shipping, and somehow was lost in the warehouse and didn’t ship for almost a week. I actually bought the same part from Detroit tuned because they have a clue what they are doing and sent the part immediately. If I would’ve waited on your part it would’ve taken me a week longer. Wont be ordering from you guys again.”

Helpful Report

Posted 3 years ago

We are terribly sorry that this order did not ship out with the shipping method paid for. This item shipped from our supplier and it looks like they dropped the ball. We have issued you a refund back for shipping for the error made on your order. We apologize for any inconvenience this has caused you.

Posted 3 years ago

“Wast of Money ! this Product needs to have a lip to seat and stop the shaking... and have a return policy on All products.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you are not happy with these spacers. The spacers are designed to use in conjunction with a hub-centric ring if using aftermarket wheels. The spacers purchased were listed as a clearance item and are not returnable as stated in bold on the listing of the item. We would be more than happy to help you out on a replacement set if you need spacers with a lip for aftermarket wheels.

Posted 3 years ago

“Poor communication. Potentially intentional “ghosting”. Stopped receiving correspondence the moment I asked for a return.”

Helpful Report

Posted 3 years ago

We are very sorry that you feel that way as we would never ignore a customer. I see that Dylan reached out to you Friday requesting more information on the issue that you are having as Vargas Turbo needs to see the issues. They stated they have installed a lot of these kits without any issues, however, they would be more than happy to help get this resolved if there is an issue with the parts you received.

Posted 3 years ago

“Worst online shopping experience I've experienced. Unfortunately I can't say I'll never shop here again. As a car enthusiast, I honestly have a wide virety of quality products, however I will go through all other options before shopping here again.”

Helpful Report

Posted 3 years ago

We are very sorry for the recent experience you had shopping with us. I see that you received the wrong item and that we are working to get that sorted out for you. Unfortunately, these items are not something that we stock and will need to come directly from the supplier. We are at the mercy of the supplier to make this right for you. Please feel free to contact us at Support@urotuning.com if you have any other questions or concerns.

Posted 3 years ago

UroTuning is rated 4.7 based on 15,489 reviews