UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,165 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 13th May 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My shipment was never delivered and they didn’t give me a full refund. The terrible customer service definitely didn’t help. Will never purchase anything from here ever again.”

Helpful Report

Posted 2 years ago

“Ordered Bosch, received Chinese fake.”

Helpful Report

Posted 2 years ago

“It was delivered to the wrong address. I am still waiting to here back.”

Helpful Report

Posted 2 years ago

“I ordered a set of M3 axles from urotuning. I received a set of Mini Cooper axles. I had to contact and get the correct ones sent. Honest mistake probably, I’m understanding. So I had the car out today for the 1st time. It is a drift car. The axles lasted (2) laps before snapping both. I understand the axles were inexpensive but I feel they should not be advertised as M3 axles. My OEM axles took 7 + years of beating and I only replaced them with these because I was re doing my rear end. Probably SOL on a refund and a ton of wasted time. Get better products”

Helpful Report

Posted 2 years ago

We are sorry to hear that you had some issues with the axles. I see that we have swapped these out for you, did the replacements break? We would be more than happy to set you up with a return and exchange them for a different set if you would like. Unfortunately, due to the age of the order, we are not able to offer a refund as the system will not allow us to. Please feel free to reach out to Support@urotuning.com.

Posted 2 years ago

“I have never recieved the part.”

Helpful Report

Posted 2 years ago

“Hasn’t not shown up”

Helpful Report

Posted 2 years ago

“Horrible customer service and follow up. Ordered 40 days ago. Customer Service Ryan Foley says supplier is the issue. This is my 2nd go around with this shotty company. I will never order again and spend as much time as possible in my local car club community sharing my experiences. It's a scam and a rip off. Now I have to dispute my charge 349$ and go in search of the part I ordered. I've had 20 emails with Ryan Foley , humorously at the bottom of every email it says tips are appreciated. Here's my TIP, don't every order from Urotuning. What a f****** joke.”

Helpful Report

Posted 2 years ago

We are very sorry that you feel this way and for the delays from the manufacturer. The information provided to you was direct from Strafe Design. I see that we were working to get your order canceled and refunded back to you right away to avoid further delays. Unfortunately, we are at the mercy of the manufacturer to build and ship these items as they are not something that we carry.

Posted 2 years ago

“Compatible vehicle list needs updating.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. Are you able to provide more details of the issues you experienced? Looking at your order the item should be correct for your vehicle.

Posted 2 years ago

“I place N order mid may and still have not received my package email customer service and no answer”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you have not received your package. I see that you emailed us over the weekend. We are closed on weekends, however, we did get back to you right away the following business day to let you know that your order has shipping insurance and that you will need to file a claim. I see that we issued you a refund for the amount of the order as it was lost. If you need anything else please feel free to contact us.

Posted 2 years ago

“Works product ever, just pay the extra and save the lost money. Stickers will tear apart easily and will not stick to the tire at all”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you are not happy with the tire stickers that you received. We would be more than happy to help get this resolved for you are you able to contact us at Support@urotuning.com?

Posted 2 years ago

“Ordered almost two months ago and they sent Me a shipping label and never sent the merchandise to me.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that there were delays with your package. Unfortunately, we are at the mercy of the supplier to ship out your order. I see that we were able to get this canceled and refunded for you. We do apologize for the inconvenience this has caused you. If you need anything else from us please feel free to call us at 813-444-7021.

Posted 2 years ago

“The shipping took 3 months when I asked them how long it would be and said 3-5 business days. It’s fucking rediculous and I’m never using this site again”

Helpful Report

Posted 2 years ago

We are very sorry for the delays from the manufacturer regarding your order. These items are made to order and are not something that we stock here, unfortunately, we are at the mercy of the supplier to ship this item out. I see that we are working with Strafe for an ETA when this item will ship out as they have only provided us with the tracking at this time, however, there is no movement.

Posted 2 years ago

“The wrong order was sent.. I received someone else's order”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you may have received another order. Are you able to email us at Support@urotuning with the details as we would like to make this right?

Posted 2 years ago

“Fantastic product. Unfortunately the product description was misleading. I thought 'Allen style' would imply that an Allen key would be the right tool for installation but that's not the case, and the correct tool isn't even available, it's on backorder.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this was misleading as that is not our intention. We state that it is the style but not an Allen bolt. The tool is currently out of stock as stated on our site, we can email you as soon as they are back in stock if you would like? Please feel free to contact us at Support@urotuning.com.

Posted 2 years ago

“I got sold a 2015 a4 I needed a 2018 a4 I made it work.”

Helpful Report

Posted 3 years ago

It looks like you placed this order on our site. We apologize for any confusion when placing your order, however, we do note that this intake fits 2009-2015 A4/A5's. We do offer a B9 A4 intake for your year make and model, however, we would not be able to take this part back as it has been installed and is no longer in new and unused condition. We are more than happy to help you out on the correct part if you would like. Please email us at Support@urotuning.com.

Posted 2 years ago

“Not a good company to do business with. This company will make you pay to return items. Items come in long boxes which will cost a lot to return . I paid $250 to return items which were $15 pounds. BUYERS BEWARE. Save the headache. Poor customer service. 💯👎👎👎”

Helpful Report

Posted 3 years ago

Hello Reggie, We offer return labels for all approved returns. I do not see any email communication with you on our end that there was an issue with the items. You can always contact us by phone or email at Support@urotuning.com as we are happy to help if you are not happy with the product you received.

Posted 3 years ago

“product seems to be high quality but as soon as you try a torque things down they strip out and they end up being shitty I sent the car down and the studs bent the customer service is one of the worst ive experienced they take days to reply”

Helpful Report

Posted 3 years ago

We are very sorry that you feel that way. Looking into this I see you originally informed us the items ordered were the incorrect size. We sent you a return label to send these back for an exchange. You then reached out that you went ahead and installed these studs and stripped them. We informed you that we would not be able to take these back since they have been installed and are used as that was not the original issue. We are more than happy to help you with a replacement set, however, we have to think in terms of the next customer that is expecting a new and unused item that is also not damaged.

Posted 2 years ago

“I ordered a spoiler for my MK 7.5 GTI and it took a few weeks to ship so that was kinda disappointing but that’s not the reason for my rating. The spoiler came in an an oversized box and it was basically just thrown in the box and not wrapped up. The spoiler which was gloss black was completely scratched up. In some areas it looked as if someone used sand paper to scuff it up. I was very disappointed about the wait and on top of that receiving the item damaged. It should have been put in a proper size box and wrapped with bobble wrap.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the manufacturer did not package this part well and the item arrived to you in this condition. I see that we have provided you with a return label to send the item back for a full refund as well as informed the supplier of the issues. If you need anything else please feel free to contact us!

Posted 3 years ago

“The tie rod ends weren't the correct ones for my jetta, I had to go to O'Reillys auto parts and purchase the correct inners. Even the outer sent to me were incorrect. They're listed as ZF tie rods when they did not fit my zf rack The shorter one in the pic is the ones sent. Not the same. Thanks.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the part was not correct for your vehicle. It appears that you have the TRW rack as the tie rods for the TRW are much longer than the ZF. I can confirm that the part you received was the part ordered. We would be more than happy to set up a return for you and provide you with a label. Please contact us at Support@urotuning.com.

Posted 3 years ago

“We sent the wrong part had to return and the return process was a hassle felt like I was being called a liar first and last purchase from you guys more than likely”

Helpful Report

Posted 3 years ago

We are sorry to hear about your recent experience with us. I see that we refunded your order without you having to return the item back to us. We wanted to help you the best that we can so we took care of this issue for you. We are more than happy to get the correct part for you. Your vehicle has a few options for this part, if you would like we can confirm the correct part with your VIN.

Posted 3 years ago

UroTuning is rated 4.7 based on 15,165 reviews