UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,350 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 4th July 2025

Frankie D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer support has been horrible, it took almost a whole week to get a return label sent. I understand you guys drop ship however im purchasing from you not BC directly. Never once apologized for the mistake of being sent Mercedes Benz E Class coilovers when i ordered for a 2019+ Toyota Corolla.”

Helpful Report

Posted 3 years ago

Hello Yoshua, Thank you for your feedback. We are sorry that you received the incorrect coilovers. It does look like the wrong coilovers were shipped from BC racing on your order. You alerted us of the issue on the 9th of April, and we started working on this issue first thing on Monday morning, the 11th. We had tracking on the correct coilovers from BC racing on the 15th, and a return label was sent your way the day before, the 14th. Again, we are sorry for this issue and have taken further steps to ensure this does not happen on future orders with BC Racing.

Posted 3 years ago

“I spent 240 dollars on a set of cf mirror caps for my 2012 s4 witch the mirrors caps I received did not fit so at my own expense I shipped them back an paid the extra 60 dollars to get the correct mirrors even tho I ordered to correct mirrors caps from the start but paid the extra money anyways because I really wanted some for my car well even after sending a physical picture or my car an what’s on it now the mirror caps that we’re my replacements had lane assist witch mine does not so I contacted an canceled my order an will never order from agin”

Helpful Report

Posted 3 years ago

“I never received my order.”

Helpful Report

Posted 3 years ago

Hello Terrel! Thank you for your feedback regarding your order. It does appear that these ESR wheels have shipped and been delivered. If you have not received them please reach out to Support@UroTuning.com and we will do what we can to resolve it!

Posted 3 years ago

“They have the part I need one state away and a month later it has not shipped yet. Monday I will ask for a refund.”

Helpful Report

Posted 3 years ago

“I need to return the wrong part you guys sent its been over a week what a headache….. been replying to austin he takes so long to reply I understand you are busy just approve me to send this back please…”

Helpful Report

Posted 3 years ago

Hello Angeleine, Thank you for your feedback regarding your order. It appears that this return was approved, and you have been refunded. We do apologize for any delays in that process, as it is all done manually on our side of the process. Please let us know if there is anything else we can assist you with!

Posted 3 years ago

“Machine work was poor. Thermostat didn't fit and the housing to head bolt holes didn't line up. Had to modify it further to actually use it. For 190 bucks I was expecting to put it on and go. That was not the case. I did receive a 50 dollar gift card due to the issue. Not that I felt that was a great deal.”

Helpful Report

Posted 3 years ago

We are sorry to hear that the thermostat housing had some issues. These are cast parts and are not going to be perfect as a machined parts. Due to the nature of how cast parts are made they may require some filing down and or a test fit to ensure they line up. We want to help you the best that we can, since the parts were installed we offered store credit for the issues that you had. If you need anything else you can always contact us at Support@urotuning.com.

Posted 3 years ago

“The lugs turned out to be too long, through no fault of the product. But in the process of installing and removing once, the neo chrome plating fell right off the majority of the lugs on the hex head. In the trash they go...”

Helpful Report

Posted 3 years ago

We are very sorry to hear that there were some issues with your bolts. We would be more than happy to help you with a replacement if you did not throw them away. You can always contact us at Support@urotuning.com.

Posted 3 years ago

“You have sent me the wrong ones”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you may have received the wrong parts. We would be more than happy to get the correct parts to you. Are you able to contact us at Support@urotuning.com?

Posted 3 years ago

“I wasn’t the right part , I wouldn’t fit for my 2003 r53 Cooper s”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I am sorry to hear that this was the wrong part for your vehicle. We would be more than happy to make this right and get you the correct parts. Please contact us at Support@urotuning.com.

Posted 3 years ago

“First set of lights started to flicker after a few months. Returned and second set started do the same after 2 days and now the drl work when they want to. Aesthetically very nice, functional very poor.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the second set is having issues. We would be more than happy to help get this resolved for you. Please contact us at Support@urotuning.com!

Posted 3 years ago

“dont buy if your expecting a sexy Exhaust note too Quiet like stock. go with cts Unresonated.”

Helpful Report

Posted 3 years ago

We are very sorry that you are not happy with your resonated touring exhaust. With the option selected this is the quietest option that AWE offers. If you are looking for more sound from the exhaust they do offer a track exhaust as well. Since you already have the touring model, you can purchase the touring to-track conversion kit to turn your exhaust into the non-resonated version. Please contact Support@urotuning.com if you are interested in ordering that.

Posted 3 years ago

“You sent me the wrong kit”

Helpful Report

Posted 3 years ago

We apologize that the wrong parts were received. I see that you mentioned you Google searched mini coilpacks. Unfortunately, we have no control over Google searches words like "mini coil pack" will bring up a lot of coil packs in general with the nature of how searches work. We do have a vehicle selection on our site that will confirm the fitment before you make the purchase. I see that we are working with you to return these. We will refund you as soon as we receive the items back.

Posted 3 years ago

“Didn't fit took a while to get a hold of anyone. Ended up ordering different charge pipe.”

Helpful Report

Posted 3 years ago

We are very sorry that you feel that way. I see that we were working with you via email directly. Vargas informed us that these parts are machined to fit VERY tight to reduce the chances of a boost leak from happening. Due to this, the part MUST go on straight or you can cause burrs in the aluminum. If this is the case, you will need to file down the burrs in order for the part to fit as intended.

Posted 3 years ago

“I still haven’t received it yet.”

Helpful Report

Posted 3 years ago

It looks like we were able to have this package held for you to pick up. We notified you when the package was available to pick up. If you still have not received this item we were not notified and would be more than happy to reach out to FedEx. Please contact us at Support@urotuning.com

Posted 3 years ago

“I received a broke wire that I can not use and I have already emailed you telling you about it and asking for a new one to be sent to me and even sent you pictures...no email back, no new part. Where is my new one that is not broke?? Please send me a new wire asap. Thank you.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the wire arrived damaged to you. We are shipping out a replacement today for you! We apologize for all of the delays as we work to resolve this issue. Please feel free to contact us if you have any other questions or concerns.

Posted 3 years ago

“my product hasnt arrived no communication, great customer service”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you have not received the item. I see that we are working with you via email as you purchased the shipping insurance. The insurance company has a process that can take some time while they work to get a replacement or issue a refund back to you. Please let us know if you need anything from us during the investigation.

Posted 3 years ago

“Wish I could do more business but the gimmick item I bought makes me think I should shop elsewhere.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you feel that way. The o2 sensor spacers are not guaranteed to remove a check engine light as these simply move the sensor away from the heat. Most all tunes will remove the o2 CEL.

Posted 3 years ago

“Never received it.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you did not receive this kit. I see that you purchased Route shipping insurance with your order. You will need to contact them to get this resolved. If you can email us at Support@urotuning.com we would be more than happy to help get that started for you!

Posted 3 years ago

“Lol my 1000$ product came broken out of the box and I can’t return it never shopping here ever again absolute garbage”

Helpful Report

Posted 3 years ago

We are very sorry you feel that way. AirLift has stated to you as well as us they are more than willing to help you get this warrantied for you. You mentioned that you did not want to do that and wanted to return the item for a refund. We are not able to return an item that has been used as we have to think in terms of being fair for the next customer that is expecting a brand new item. We are more than willing to help you get this warrantied with Airlift and cover the shipping for you if you chose to do that. Please feel free to contact us and we will get that going for you!

Posted 3 years ago

“Absolutely love the wheels! Customer service was a nightmare to deal with. :( I ended up having to pay an extra 250 for something that could’ve been avoided if customer service did their job. Only Got one response a day, and took me about a month to get the correct wheels even though im 6 hours away from the distributor. I would never buy from this sad excuse of a website and wouldn’t recommend anyone this site either. But”

Helpful Report

Posted 3 years ago

We are very sorry that you feel that way. After looking into our contact via email I see that we responded to you in a timely manner with the information from the supplier. The incorrect wheels were purchased on our site originally and we worked to try to stop the package from shipping out. However, the manufacturer had shipped them immediately. We working with you to get the return and exchange going for the correct wheels. We are always happy to help in any way that we can as we take customer service very seriously.

Posted 3 years ago

UroTuning is rated 4.7 based on 15,350 reviews