UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,165 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 13th May 2025

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my product hasnt arrived no communication, great customer service”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you have not received the item. I see that we are working with you via email as you purchased the shipping insurance. The insurance company has a process that can take some time while they work to get a replacement or issue a refund back to you. Please let us know if you need anything from us during the investigation.

Posted 3 years ago

“Wish I could do more business but the gimmick item I bought makes me think I should shop elsewhere.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you feel that way. The o2 sensor spacers are not guaranteed to remove a check engine light as these simply move the sensor away from the heat. Most all tunes will remove the o2 CEL.

Posted 3 years ago

“Never received it.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you did not receive this kit. I see that you purchased Route shipping insurance with your order. You will need to contact them to get this resolved. If you can email us at Support@urotuning.com we would be more than happy to help get that started for you!

Posted 3 years ago

“Lol my 1000$ product came broken out of the box and I can’t return it never shopping here ever again absolute garbage”

Helpful Report

Posted 3 years ago

We are very sorry you feel that way. AirLift has stated to you as well as us they are more than willing to help you get this warrantied for you. You mentioned that you did not want to do that and wanted to return the item for a refund. We are not able to return an item that has been used as we have to think in terms of being fair for the next customer that is expecting a brand new item. We are more than willing to help you get this warrantied with Airlift and cover the shipping for you if you chose to do that. Please feel free to contact us and we will get that going for you!

Posted 3 years ago

“Absolutely love the wheels! Customer service was a nightmare to deal with. :( I ended up having to pay an extra 250 for something that could’ve been avoided if customer service did their job. Only Got one response a day, and took me about a month to get the correct wheels even though im 6 hours away from the distributor. I would never buy from this sad excuse of a website and wouldn’t recommend anyone this site either. But”

Helpful Report

Posted 3 years ago

We are very sorry that you feel that way. After looking into our contact via email I see that we responded to you in a timely manner with the information from the supplier. The incorrect wheels were purchased on our site originally and we worked to try to stop the package from shipping out. However, the manufacturer had shipped them immediately. We working with you to get the return and exchange going for the correct wheels. We are always happy to help in any way that we can as we take customer service very seriously.

Posted 3 years ago

“I will never order anything from this website again I was warned by Facebook groups not to order from here as you guys will say that parts will fit vehicles that they don’t and that’s exactly what you did. I then emailed you asking for a refund and how to send back the oil pump that does not fit my car and you decided to send me an email back asking me to give you a review. I will be screenshot in this review and posted it to Facebook as well. Your website says that my car will fit two completely different style oil pumps and that is 100% inaccurate”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the oil pump does not fit your vehicle. We would be more than happy to help get you the correct part. We will reach out to you via email to get this resolved as we want to make this right for you!

Posted 3 years ago

“Website misrepresented that part would fit my vehicle. After attempting to install for several hours, called customer service who stated that part description was incorrect. Ended up breaking two of my factory ride height sensors trying to remove incorrect parts for return.”

Helpful Report

Posted 3 years ago

We apologize that this item was listed to fit your vehicle and did not fit. We issued a full refund back to your original payment method for this issue and have updated our site. We apologize for all of the inconvenience this has caused you! I can assure you this is not how we like to do business with our customers. If you need anything else for your vehicle we would like to make this right for you!

Posted 3 years ago

“Id love to write a review but my order from you guys are incomplete,,,you have back order which you say wil be shipped by march 6...incomplete order!!!!”

Helpful Report

Posted 3 years ago

We apologize for the delays as the rear shocks are backordered from Bilstein. Unfortunately, when the order is placed with the supplier they will ship what is in stock. In this case, the fronts were in stock and shipped out right away. We apologize for the inconvenience this has caused you and will keep you updated on your order. Please let us know if you need anything else!

Posted 3 years ago

“Not finna lie they didn’t fit for the N54 engine they where to big and kept putting me in limp mode”

Helpful Report

Posted 3 years ago

We are very sorry to hear that these parts did not fit. We would be more than happy to help you out with the issue and get the correct parts. Please contact us at Support@urotuning.com.

Posted 3 years ago

“My bmw x6 wing broke with air at the freeway scratching my car I picked up the broken lip , it was installed in a property way , and also 3m taped , but it was low quality and I want my money back”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the lip came off while you were driving. Are you able to provide photos of the installation? We have sold a lot of Maxton lips without issues. I can say that with proper installation the lip should not come off. We would be more than happy to reach out to the manufacturer for you to see if they are able to offer anything. Please feel free to contact us at Support@urotuning.com.

Posted 3 years ago

“I’m still waiting for the parts, show is delivered but still missing I pay for the insurance but they send me to the police to get a police report for theft and ibuold them the I don’t have time because I work far and return late and trying the online ad is not working because is a different city so I lost my money…. And the giant don’t care”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you have not received this package. Looking at the order Route insurance was purchased on your order. All claims MUST go through Route as they will reimburse you for the order or replace the order for you. They do require a police report to start the claim for a stolen package. Unfortunately, there isn't anything we can do as we are not the insurance company.

Posted 3 years ago

“Have not installed or even opened the box yet.. however I selected lug nuts to go with the stud set and it would not transfer from the purchase page to the cart with the option selection. I doubt they're in there. Aside from that, I hope they work as advertised and can take track/autoX wear and tear.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are very sorry to hear that the site would not allow you to add the lug nut options. If you can please open the package and confirm what you received we would be more than happy to get you the parts that you needed. Please feel free to reach out to us at Support@urotuning.com.

Posted 3 years ago

“I never received it !! And now they won’t return my moneys !! Your establishment is horrible !!”

Helpful Report

Posted 3 years ago

Hello Daniel, Thank you for your feedback on your order. It looks like this product was never received by you, and was lost by USPS. We have issued a refund for this item. Sorry for any inconvenience this has caused you.

Posted 3 years ago

“I never received my package, I’m actually really disappointed because I waited over a month for it to come just for it to never arrive to the right location. I have no clue where my package is and I have no other words other then unsatisfactory and disappointed.”

Helpful Report

Posted 3 years ago

“Something is amiss with their Customer Service. I ordered a part for a BMW. Subsequently then realized it was the wrong part. I sent three emails and called two times to cancel my order. Guess what. They shipped it anyway. Great response time guy's, not so much!”

Helpful Report

Posted 3 years ago

We apologize that your order shipped out before it was able to be canceled. I see that we emailed you back right away letting you know that the item shipped out, however, we would be more than happy to help you return the item and send you a return label to send it back. I was not able to see any missed calls from you, however, if we did we are terribly sorry for that. As stated in our email we are more than happy to get the return going for you. Please let us know if you would like to proceed.

Posted 3 years ago

“UNHAPPY :(”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you are unhappy. We would be more than happy to help you. Are you able to email us at Support@urotuning.com with the details of the issues?

Posted 3 years ago

“I'm caught between Urotuning and Racingline. The strut failed completely in less than a week. Rather than you sending out a new strut or refunding my money you want to shift blame to Racingline. I bought from you not Racingline.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We apologize for the inconvenience this has caused you. This item is not something that we stock, other wise we would ship a replacement to you immediately. This item shipped from Racingline directly and we must follow their guidelines for a warranty exchange. I see they emails us back that they are sending you a replacement for the defective part received.

Posted 3 years ago

“Wouldn’t know…. Haven’t received the order yet.”

Helpful Report

Posted 3 years ago

We apologize that you have not received the item. It shows that FedEx delivered this last week to an apartment office/parcel locker. Have you checked with your office to see if they received the item? We will have to file a claim with FedEx for the lost package if it was delivered incorrectly. Please feel free to reach out to us at Support@urotuning.com.

Posted 3 years ago

“I received the correct part, but one of the two snapping mechanisms was broken upon arrival. The grill is received arrived packaged great. Air bags, wrapped nicely, etc.. I can only guess that the part was shipped broken. The part went on my car fine, but it’s the principle of receiving a $250-$275 dollar piece of plastic, that is damaged on arrival that gave this a 1 out of 5 star review. I was pleased with the purchasing experience. And very displeased with the product itself. It’s too expensive to be broken upon arrival. I’ve attached two photos. Thank you.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this item arrived damaged, Paul! It is our goal to have satisfied customers no matter how big or small the order. We are always happy to help get any issue resolved. We ask that we be contacted if you receive an item that is damaged or incorrect. This will allow us the opportunity to fix the issue and make it right. If you can please contact Support@urotuning.com with the details we would be more than happy to get this resolved for you.

Posted 3 years ago

“The offer was for an upper and lower control arm but I only got one so the ad is misleading”

Helpful Report

Posted 3 years ago

We apologize for any confusion as the description states 2 needed per car. The control arm is the same for the upper and lower. You can always contact us by phone or email if you would like to confirm before purchasing. We would be more than happy to help.

Posted 3 years ago

UroTuning is rated 4.7 based on 15,165 reviews