UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,490 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 3rd September 2025

Cody B

UroTuning 5 star review on 1st September 2025

FelixFelix R

Matt R

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good company to do business with. This company will make you pay to return items. Items come in long boxes which will cost a lot to return . I paid $250 to return items which were $15 pounds. BUYERS BEWARE. Save the headache. Poor customer service. 💯👎👎👎”

Helpful Report

Posted 3 years ago

Hello Reggie, We offer return labels for all approved returns. I do not see any email communication with you on our end that there was an issue with the items. You can always contact us by phone or email at Support@urotuning.com as we are happy to help if you are not happy with the product you received.

Posted 3 years ago

“product seems to be high quality but as soon as you try a torque things down they strip out and they end up being shitty I sent the car down and the studs bent the customer service is one of the worst ive experienced they take days to reply”

Helpful Report

Posted 3 years ago

We are very sorry that you feel that way. Looking into this I see you originally informed us the items ordered were the incorrect size. We sent you a return label to send these back for an exchange. You then reached out that you went ahead and installed these studs and stripped them. We informed you that we would not be able to take these back since they have been installed and are used as that was not the original issue. We are more than happy to help you with a replacement set, however, we have to think in terms of the next customer that is expecting a new and unused item that is also not damaged.

Posted 3 years ago

“I ordered a spoiler for my MK 7.5 GTI and it took a few weeks to ship so that was kinda disappointing but that’s not the reason for my rating. The spoiler came in an an oversized box and it was basically just thrown in the box and not wrapped up. The spoiler which was gloss black was completely scratched up. In some areas it looked as if someone used sand paper to scuff it up. I was very disappointed about the wait and on top of that receiving the item damaged. It should have been put in a proper size box and wrapped with bobble wrap.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the manufacturer did not package this part well and the item arrived to you in this condition. I see that we have provided you with a return label to send the item back for a full refund as well as informed the supplier of the issues. If you need anything else please feel free to contact us!

Posted 3 years ago

“The tie rod ends weren't the correct ones for my jetta, I had to go to O'Reillys auto parts and purchase the correct inners. Even the outer sent to me were incorrect. They're listed as ZF tie rods when they did not fit my zf rack The shorter one in the pic is the ones sent. Not the same. Thanks.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the part was not correct for your vehicle. It appears that you have the TRW rack as the tie rods for the TRW are much longer than the ZF. I can confirm that the part you received was the part ordered. We would be more than happy to set up a return for you and provide you with a label. Please contact us at Support@urotuning.com.

Posted 3 years ago

“We sent the wrong part had to return and the return process was a hassle felt like I was being called a liar first and last purchase from you guys more than likely”

Helpful Report

Posted 3 years ago

We are sorry to hear about your recent experience with us. I see that we refunded your order without you having to return the item back to us. We wanted to help you the best that we can so we took care of this issue for you. We are more than happy to get the correct part for you. Your vehicle has a few options for this part, if you would like we can confirm the correct part with your VIN.

Posted 3 years ago

“A packing slip was created for the rims over two weeks ago and they still haven't shipped and I haven't received any communication regarding the status of them.”

Helpful Report

Posted 3 years ago

We are very sorry for the delays from the manufacturer as they did not state why there was a delay in shipping out your items. I see that they were delivered to you on the 30th. If you need anything else, please feel free to reach out to us!

Posted 3 years ago

“the spoiler was suppose to have a carbon fiber trim and it’s all black”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the part you received was all black. I see that we ordered Carbon Fiber from the manufacturer. Are you able to send photos of the part that you received to Support@urotuning.com? We would be more than happy to get this resolved for you right away!

Posted 3 years ago

“The cap was made poorly and didn’t fit. Waste of money”

Helpful Report

Posted 3 years ago

Hello Corinth! Thank you for your feedback. We can absolutely work with you in regards to this Oil Housing Cap. We have setup a return for this part, and we will process a refund once this arrives back to us!

Posted 3 years ago

“Does not fit. It has been nightmare attempting to return.”

Helpful Report

Posted 3 years ago

Hello Christine, Thank you for your feedback on this order. I am sorry that this item did not fit your Audi E-tron Sportback. It appears that we were credited by Lamin-x for this item. We have processed a refund for this item. Please let us know if there is anything else we can assist you with.

Posted 3 years ago

“Nothing fit right. It somehow reverted back to the default car, which was not mine. Contacted customer service and they didn’t even apologize much less offer a solution.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the items ordered were incorrect and did not fit your vehicle. I am not sure how they defaulted to the first option, however, we want to help you out the best that we can. Since the manufacturer is not currently taking new orders we refunded the items back to you. We know this does not make up for the incorrect items but we hope it helps you out. Please feel free to contact us if you need anything else!

Posted 3 years ago

“Customer support has been horrible, it took almost a whole week to get a return label sent. I understand you guys drop ship however im purchasing from you not BC directly. Never once apologized for the mistake of being sent Mercedes Benz E Class coilovers when i ordered for a 2019+ Toyota Corolla.”

Helpful Report

Posted 3 years ago

Hello Yoshua, Thank you for your feedback. We are sorry that you received the incorrect coilovers. It does look like the wrong coilovers were shipped from BC racing on your order. You alerted us of the issue on the 9th of April, and we started working on this issue first thing on Monday morning, the 11th. We had tracking on the correct coilovers from BC racing on the 15th, and a return label was sent your way the day before, the 14th. Again, we are sorry for this issue and have taken further steps to ensure this does not happen on future orders with BC Racing.

Posted 3 years ago

“I spent 240 dollars on a set of cf mirror caps for my 2012 s4 witch the mirrors caps I received did not fit so at my own expense I shipped them back an paid the extra 60 dollars to get the correct mirrors even tho I ordered to correct mirrors caps from the start but paid the extra money anyways because I really wanted some for my car well even after sending a physical picture or my car an what’s on it now the mirror caps that we’re my replacements had lane assist witch mine does not so I contacted an canceled my order an will never order from agin”

Helpful Report

Posted 3 years ago

“I never received my order.”

Helpful Report

Posted 3 years ago

Hello Terrel! Thank you for your feedback regarding your order. It does appear that these ESR wheels have shipped and been delivered. If you have not received them please reach out to Support@UroTuning.com and we will do what we can to resolve it!

Posted 3 years ago

“They have the part I need one state away and a month later it has not shipped yet. Monday I will ask for a refund.”

Helpful Report

Posted 3 years ago

“I need to return the wrong part you guys sent its been over a week what a headache….. been replying to austin he takes so long to reply I understand you are busy just approve me to send this back please…”

Helpful Report

Posted 3 years ago

Hello Angeleine, Thank you for your feedback regarding your order. It appears that this return was approved, and you have been refunded. We do apologize for any delays in that process, as it is all done manually on our side of the process. Please let us know if there is anything else we can assist you with!

Posted 3 years ago

“Machine work was poor. Thermostat didn't fit and the housing to head bolt holes didn't line up. Had to modify it further to actually use it. For 190 bucks I was expecting to put it on and go. That was not the case. I did receive a 50 dollar gift card due to the issue. Not that I felt that was a great deal.”

Helpful Report

Posted 3 years ago

We are sorry to hear that the thermostat housing had some issues. These are cast parts and are not going to be perfect as a machined parts. Due to the nature of how cast parts are made they may require some filing down and or a test fit to ensure they line up. We want to help you the best that we can, since the parts were installed we offered store credit for the issues that you had. If you need anything else you can always contact us at Support@urotuning.com.

Posted 3 years ago

“The lugs turned out to be too long, through no fault of the product. But in the process of installing and removing once, the neo chrome plating fell right off the majority of the lugs on the hex head. In the trash they go...”

Helpful Report

Posted 3 years ago

We are very sorry to hear that there were some issues with your bolts. We would be more than happy to help you with a replacement if you did not throw them away. You can always contact us at Support@urotuning.com.

Posted 3 years ago

“You have sent me the wrong ones”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you may have received the wrong parts. We would be more than happy to get the correct parts to you. Are you able to contact us at Support@urotuning.com?

Posted 3 years ago

“I wasn’t the right part , I wouldn’t fit for my 2003 r53 Cooper s”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I am sorry to hear that this was the wrong part for your vehicle. We would be more than happy to make this right and get you the correct parts. Please contact us at Support@urotuning.com.

Posted 3 years ago

“First set of lights started to flicker after a few months. Returned and second set started do the same after 2 days and now the drl work when they want to. Aesthetically very nice, functional very poor.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the second set is having issues. We would be more than happy to help get this resolved for you. Please contact us at Support@urotuning.com!

Posted 3 years ago

UroTuning is rated 4.7 based on 15,490 reviews