UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,493 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 3rd September 2025

Brianna B

Cody B

UroTuning 5 star review on 1st September 2025

FelixFelix R

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UNHAPPY :(”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you are unhappy. We would be more than happy to help you. Are you able to email us at Support@urotuning.com with the details of the issues?

Posted 3 years ago

“I'm caught between Urotuning and Racingline. The strut failed completely in less than a week. Rather than you sending out a new strut or refunding my money you want to shift blame to Racingline. I bought from you not Racingline.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We apologize for the inconvenience this has caused you. This item is not something that we stock, other wise we would ship a replacement to you immediately. This item shipped from Racingline directly and we must follow their guidelines for a warranty exchange. I see they emails us back that they are sending you a replacement for the defective part received.

Posted 3 years ago

“Wouldn’t know…. Haven’t received the order yet.”

Helpful Report

Posted 3 years ago

We apologize that you have not received the item. It shows that FedEx delivered this last week to an apartment office/parcel locker. Have you checked with your office to see if they received the item? We will have to file a claim with FedEx for the lost package if it was delivered incorrectly. Please feel free to reach out to us at Support@urotuning.com.

Posted 3 years ago

“I received the correct part, but one of the two snapping mechanisms was broken upon arrival. The grill is received arrived packaged great. Air bags, wrapped nicely, etc.. I can only guess that the part was shipped broken. The part went on my car fine, but it’s the principle of receiving a $250-$275 dollar piece of plastic, that is damaged on arrival that gave this a 1 out of 5 star review. I was pleased with the purchasing experience. And very displeased with the product itself. It’s too expensive to be broken upon arrival. I’ve attached two photos. Thank you.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this item arrived damaged, Paul! It is our goal to have satisfied customers no matter how big or small the order. We are always happy to help get any issue resolved. We ask that we be contacted if you receive an item that is damaged or incorrect. This will allow us the opportunity to fix the issue and make it right. If you can please contact Support@urotuning.com with the details we would be more than happy to get this resolved for you.

Posted 3 years ago

“The offer was for an upper and lower control arm but I only got one so the ad is misleading”

Helpful Report

Posted 3 years ago

We apologize for any confusion as the description states 2 needed per car. The control arm is the same for the upper and lower. You can always contact us by phone or email if you would like to confirm before purchasing. We would be more than happy to help.

Posted 3 years ago

“Very unsatisfied I was missing one of the green intake gaskets outta the kit. So I reached out and they said they'll send me another one well the did but it was the wrong one. So I reached out again n they said they would take care of it and send out the right gasket. We'll it's been well over 3 weeks and still haven't received the right gasket in the mail. I haven't even been able to finish the customers car because of it. Customer is very irritated and it's making my business name look bad.”

Helpful Report

Posted 3 years ago

“Will never buy here again”

Helpful Report

Posted 3 years ago

“After receiving my order and finding that half the order included the wrong parts, I contacted customer service immediately to correct the issue. It's been 2 weeks and I still haven't heard back from customer service, even after attempting to contact them several times. The phone line is always busy and I haven't received any response back via email.”

Helpful Report

Posted 3 years ago

“Part came late, 5 min easy install, but instantly leaked and housing separated from internal. Cheap Chinese part, Don’t buy! Will leave you stranded!!!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. Looking at your order the order was processed and shipped the following business day. With the free shipping option selected the shipping timeframe can take 3-5 business days. We are very sorry to hear that the mounts had issues. If you are able to reach out to us at Support@urotuning.com we would be more than happy to help get this resolved!

Posted 3 years ago

“Worst experience ever. I needed an SAI breather. I paid for overnight shipping. I ended up getting the item 6 freakin days later and the package arrived torn and ripped. DO NOT ORDER FROM THEM!”

Helpful Report

Posted 3 years ago

We are very sorry to hear about your recent experience with us. We would be more than happy to reach out to the manufacturer that these shipped from and have them swap out the damaged part. The shipping lead time does not account for the order processing lead times. The shipping only applies to when the items are shipped out and the time it takes to get to you. Once these items are ready and shipped out they will ship the order with the shipping method paid for.

Posted 3 years ago

“Parts are listed wrong for the vehicle i needed.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the part you received may have been listed wrong. Are you able to provide us with more information at Support@urotuning.com? We would be more than happy to help get this resolved.

Posted 3 years ago

“Ordered a radiator with uro tuning and when I received it it was cracked it’s been 2 weeks and still have not received any info on how to exchange or get my refund horrible customer service”

Helpful Report

Posted 3 years ago

We are very sorry that the item arrived at you damaged. As per our email, we filed a claim with FedEx as the item was damaged in shipping. This investigation can take 2-3 weeks for FedEx to resolve. We will make this right for you and continue our support via email.

Posted 3 years ago

“OBD doesn’t seem to connect with my laptop”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this part is not working for you. Please contact us at Support@urotuning.com as we would be more than happy to make this right.

Posted 3 years ago

“They have good stuff but some of they could use a lil more description on some of the products and more pictures.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We apologize for any confusion when placing your order as the engine cover you ordered does state "NOTE: Will require 3M tape to attach Carbon cover to existing engine cover"

Posted 3 years ago

“The bolts are supposed to be torqed for 44 ft pounds of pressure and then an additional 180° Of rotation after 44ft pounds have been reached. These bolts didn’t even make it to 44 before they broke. I expect a return and am very disappointed with the overall quality that you have provided.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the bolts broke, these are genuine bolts from Audi/VW direct. Are you able to confirm if you were torquing the flywheel bolts to this spec? Or were you attempting to torque the pressure plate bolts to 44ft/lbs? The pressure plate bolts should be torqued to 22ft/lbs. Please feel free to contact us at support@urotuning.com as we would be more than happy to help get this resolved!

Posted 3 years ago

“Wrong wheels n haven't got my problem solve.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you had some issues with your recent order with us. I took a look into this and it appears that the manufacturer just shipped the replacements to you. We apologize for the delays getting this resolved as these wheels ship from the manufacturer directly and are not something that we have in stock. Unfortunately, we are at the mercy of the manufacturer. If you need anything else please feel free to reach out to us.

Posted 3 years ago

“The o2 sensor spacer didn’t work at all”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a product review. I am sorry to hear that you may have had some issues with the spacer. Please reach out to us at Support@urotuning.com with the details of the issue. We would be more than happy to help resolve the issue.

Posted 3 years ago

“This Web is an Scam, They Charge Hi Shipping Tarif; When the Company Brand don't”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We are not in the business to scam anyone that places an order with us. Looking at your orders I see you had a couple that qualified for free shipping. Your most recent order was an item that does not qualify and the manufacture charges for shipping. We list all items that do ship from free on our site with the red "Free Shipping" logo. You can always call us before placing your order to double-check as we would be more than happy to help in any way.

Posted 3 years ago

“Good shipping but poor quality”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the valves broke. We are working with you via email to get this resolved as we have sold a lot of these without any issues. We will continue our conversation via email.

Posted 3 years ago

“I ordered an Intake for my E92 and it showed up about 2 months late and UroTuning and not the manufacturer offered my anything to compensate for frustration.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We apologize for the delays, I see that we emailed you the day the order was placed that this item was backordered. Unfortunately, Dinan parts we are not able to discount the price as it will violate our MAP policy. However, I see that we did get the shipping upgraded from the ground to expedited for you and you were fine with that via our email conversation.

Posted 3 years ago

UroTuning is rated 4.7 based on 15,493 reviews