UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,495 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 3rd September 2025

Brianna B

Cody B

UroTuning 5 star review on 1st September 2025

FelixFelix R

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Literally worse than the customer service at ECS. nobody had any correct information on why my turbo took so long after 5 weeks and the shipping was supposed to be expedited and took another week to get here after it finally shipped. Each rep I talked to had different info saying the housing were put together they were just waiting for packaging and the shipping label, or that they were waiting for the housing and they hadnt come in yet, or the housing would be here the next day. Like literally every story I was told from each rep was different so I just got ahold of Sheunk which is funny because I was told they were hard to reaach and they responded immediately and told me what was going on. Was offered swag and didn't get anything. Wouldn't even offer me some sort of discount, but I was getting discount codes from your marketing team everyday for different percentages off.”

Helpful Report

Posted 4 years ago

We are very sorry to hear about your recent experience with us. These turbo kits ship directly from the manufacturer directly to you. Unfortunately, it appears the information that they provided us with through the order process was way off. We want to apologize as this is not how we like to do business and would like to make this up to you. If you can please reach out to us at Support@urotuning.com we would be more than happy to do so.

Posted 4 years ago

“Still have no info where is my order. Considering tracking info it was stucked somewhere in the USA”

Helpful Report

Posted 4 years ago

We apologize for the delays with USPS international. This item is currently in transit to you. USPS states that all international orders are currently delayed. Unfortunately, this is something that is out of our control. However, we will continue to monitor the shipment.

Posted 4 years ago

“The casting of the flange is not clean. Was not able to use to to areas of the casting interfering with the o-ring seals. Other surfaces were not smooth, they need to be as they are mating surfaces. Going to be submitting for a return. Was really hoping to use this upgrade to my system and not have to worry about leaks in the near future as this part is hard to get to.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you were not satisfied with the cast flange. Due to the nature of how cast parts are made, these parts can have some rough edges and extra slag. You can file it down smoothly. If you do not wish to clean up the cast we can take it back for a full refund.

Posted 4 years ago

“Payed for 2 day shipping took 2 weeks somehow ended up in my area Maryland ended up in Seattle then back to me”

Helpful Report

Posted 4 years ago

We are very sorry to hear that USPS missorted your package. I see Priority shipping 3-7 days was selected on your order NOT 2 days. However, it appears that USPS was not able to deliver this in the time promised of 3-7 days. We refunded the shipping for you. Please feel free to reach out to us at Support@urotuning.com if you have any questions or concerns with your orders as we are happy to help!

Posted 4 years ago

“Was sent cheap version of what was advertised, was told that's that followed buy a thertining email say I wasnt aloud to talk about the incident.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. I apologize that you felt as our business disclaimer was threatening at the bottom of the email. We confirmed that the part that you received is correct, the photo on the site is a generic photo used. Please let us know if you need anything else as we are always happy to help!

Posted 4 years ago

“has not arrived yet. getting upset with this company don’t know if i’ll be ordering from here again.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you feel that way. The package shipped out from us and is in the hands of UPS. It appears that UPS may have lost the package. We have reached out to them to start a trace on the package. Unfortunately, we are at the mercy of UPS. As soon as we hear back from them you will be the first to know!

Posted 4 years ago

“Well ,, May 10th I'd when I ordered the product. I was told 4 -8 weeks for the product to arrive. It is now August 17th and I have no product. I will never use UroTuning again. This is only the tip of the issue I had with my order. This review was to ask how I like my product, you mean the one I still don't have. Very unprofessional.”

Helpful Report

Posted 4 years ago

We are very sorry that you feel that way. Looking at your order the item shipped out within the 8 week lead time. UPS stated that the receiver was not available to receive the package on August 3rd. They attempted to deliver the package multiple times with no success. The item was then sent back to the manufacturer, which is where we are currently. We are working with the manufacturer to get the item shipped back out to you. This is something that is out of our control, unfortunately.

Posted 4 years ago

“Overall a great brand and lots of parts and accessories for a car that isn’t meant for performance.”

Helpful Report

Posted 4 years ago

“Ordered a product in June. Didn't ship till July 23rd. Tracking # still hasn't updated. Today is 8/10/2021. I just requested a refund. Will never shop here again.”

Helpful Report

Posted 4 years ago

We are sorry to hear about your recent experience with us. After looking into your order I see that the item was made to order direct from the manufacturer as stated on our site. This item had some delays while getting built as well as shipping. We requested with the manufacturer redirect the package back to them so we can refund you for the order at your request. As soon as they got back to us that they were able to redirect and credit us back. We issued the refund back to you immediately. I can assure you that this is not how we like to do business and we would hate to lose you as a customer. If you are willing to give us another chance we would like to make this right for you.

Posted 4 years ago

“Sent me the wrong parts and they stopped responding”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you received the wrong part. I see that we have been emailing you. Our last response was on July 30th and you have not gotten back to us. We apologize if there is an issue receiving our emails. We would be more than happy to help you get the correct parts needed. Please feel free to call us at 813-444-7021.

Posted 4 years ago

“Took long term this time Order in June Haven't received yet.”

Helpful Report

Posted 4 years ago

We apologize for the delays with USPS. We shipped this item the next business day and it appears this is still in transit to you. Unfortunately, this is out of our control as the post office gets this package to your country.

Posted 4 years ago

“THE WORST!!!! Never again will i deal with or buy from Uro Tuning.com i found the parts on there web site i wanted and then called a spoke with someone on the phone and confirmed the part were available and ready to ship.(monday) being told yes i paid and paid EXTRA for the next day shipping. 4 days later i get half my order then a text saying the other half is on back order. and no E.T.A. strung me out the whole week through the weekend. now its the following tuesday finally i get a red on the phone to return the parts and get refunded. a standard RMA return form took them 2 days to get over to me. and as of this review i still have not been refunded my money. this was 1 month waiting on shocks and struts.”

Helpful Report

Posted 4 years ago

We are deeply sorry for all of the inconvenience with your recent order with us. The Koni rear shocks were in stock and shipped to you immediately. The fronts showed in stock before the order was placed, however, at the time the order came through and was processed the fronts were out of stock. We notified you of the delays right away, at that time you requested a return. We submitted the return request as per the policy on our site. Once we received the RMA number and information later that same day we emailed that to you. With all returns, we refund the money back to you right away. However, the banks can take 7-10 business days to process the refund on their end. This is something that is out of our control. We are sorry that you feel this way and that we could not get these items to you sooner. If you are willing to give us another shot we would like to make this right for you.

Posted 4 years ago

“overall they’re good they just sent me some bs this time”

Helpful Report

Posted 4 years ago

We are sorry to hear that the part has some issues. We are working with you via email to get this resolved!

Posted 4 years ago

“Uro tuning is the worst company I’ve ever worked with to get parts for a car. If you wanna order something, wait for a month for it to show up and still have it be the wrong part, go through them!”

Helpful Report

Posted 4 years ago

We are very sorry that you feel this way. Looking into this issue the item ordered was a direct ship from the manufacturer as stated on our site. When we reached out to the manufacturer for an ETA they let us know that this part was going to ship out the next day. At that point, you wanted to cancel the order. We put the request in with the manufacturer to cancel this order right away. The manufacturer did not cancel this order in time and the item shipped out. This is something that is completely out of our control. We apologize for the inconvenience this has caused you. If this was an item that we had in stock we would have canceled it immediately and stop the item from leaving our warehouse. Since this was not the case, we had to rely on the manufacturer to stop the order.

Posted 4 years ago

“Uhm well. My splitter isn’t even here yet. Week late on expected delivery. Sad”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We apologize for the delays from the Post Office as they have been extremely slow passing items through customs. Unfortunately, this is something that is out of our control. The item is in transit to you now and should arrive soon.

Posted 4 years ago

“was called after purchase to verify correct part was ordered. even after the fact, they still sent me the wrong one. I have been waiting weeks for customer service and am still waiting on a reply. paid for expeditedshipping, took 2 weeks to get it. worst automotive purchase experience to date”

Helpful Report

Posted 4 years ago

We are very sorry to hear that this part did not fit your vehicle. When your order was placed the manufacturer asked if your vehicle is US-spec or EU spec. We provided them with the information that you gave us and they stated this will fit your vehicle. We are reaching out to the manufacturer to get this resolved for you right away. Please understand that we do not make these parts, which is why we have to rely on the manufacturer's fitment guides. We will continue our communication via email. We will make sure that they make this right for you.

Posted 4 years ago

“Website the fuel cap said it fit my mk5 gti 2.0t 2009 but didn’t fit at all pretty unless now since my car is total from being hit.”

Helpful Report

Posted 4 years ago

We are so sorry for the issues with your fitment, I reached out to you via email with a return label so you can get that off your hands, in the future please feel free to reach out to us at Support@urotuning.com we will always be happy to coordinate if there is an incorrect fitment for your application.

Posted 4 years ago

“Took forever to be delivered to my house (2 1/2 months) never will order from UroTuning again. The side skirts I ordered were the wrong size and I had to cut them to have them fit my car. The side skirts were all scratched up and Was held at the USPS facility for a week total. No reason it needs to be held that long! Very disappointing! I would want some free stuff for the poor delivery”

Helpful Report

Posted 4 years ago

I am sincerely sorry about the delays with your order, I reached out earlier today to make this right. Looking forward to continuing to coordinate with you my friend. Thanks for reaching out here, in the future make sure to use the support@urotuning.com email also so we can make sure to catch wind of this asap! -Geoff@urotuning.com

Posted 4 years ago

“Never received the product.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you did not receive your package. I see that we are working with you via email to get this resolved. We will continue our correspondence via email as we work to get this taken care of for you.

Posted 4 years ago

“Very difficult to install, I have a wrap guy and he installed it but it wouldn’t stick very well and had a bunch of air bubbles even with doing it in a cool area and using water and soap solution”

Helpful Report

Posted 4 years ago

Please let us know if you would like to receive a refund or another banner, we would be happy to coordinate with you, please reach out to us at support@urotuning.com just refer to your order number 20312232.

Posted 4 years ago

UroTuning is rated 4.7 based on 15,495 reviews