UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,356 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,356 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 15th July 2025

Aleron M

Dave S

Marvin A

UroTuning 5 star review on 4th July 2025

Frankie D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me the wrong parts and they stopped responding”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you received the wrong part. I see that we have been emailing you. Our last response was on July 30th and you have not gotten back to us. We apologize if there is an issue receiving our emails. We would be more than happy to help you get the correct parts needed. Please feel free to call us at 813-444-7021.

Posted 3 years ago

“Took long term this time Order in June Haven't received yet.”

Helpful Report

Posted 3 years ago

We apologize for the delays with USPS. We shipped this item the next business day and it appears this is still in transit to you. Unfortunately, this is out of our control as the post office gets this package to your country.

Posted 3 years ago

“THE WORST!!!! Never again will i deal with or buy from Uro Tuning.com i found the parts on there web site i wanted and then called a spoke with someone on the phone and confirmed the part were available and ready to ship.(monday) being told yes i paid and paid EXTRA for the next day shipping. 4 days later i get half my order then a text saying the other half is on back order. and no E.T.A. strung me out the whole week through the weekend. now its the following tuesday finally i get a red on the phone to return the parts and get refunded. a standard RMA return form took them 2 days to get over to me. and as of this review i still have not been refunded my money. this was 1 month waiting on shocks and struts.”

Helpful Report

Posted 3 years ago

We are deeply sorry for all of the inconvenience with your recent order with us. The Koni rear shocks were in stock and shipped to you immediately. The fronts showed in stock before the order was placed, however, at the time the order came through and was processed the fronts were out of stock. We notified you of the delays right away, at that time you requested a return. We submitted the return request as per the policy on our site. Once we received the RMA number and information later that same day we emailed that to you. With all returns, we refund the money back to you right away. However, the banks can take 7-10 business days to process the refund on their end. This is something that is out of our control. We are sorry that you feel this way and that we could not get these items to you sooner. If you are willing to give us another shot we would like to make this right for you.

Posted 3 years ago

“overall they’re good they just sent me some bs this time”

Helpful Report

Posted 3 years ago

We are sorry to hear that the part has some issues. We are working with you via email to get this resolved!

Posted 3 years ago

“Uro tuning is the worst company I’ve ever worked with to get parts for a car. If you wanna order something, wait for a month for it to show up and still have it be the wrong part, go through them!”

Helpful Report

Posted 3 years ago

We are very sorry that you feel this way. Looking into this issue the item ordered was a direct ship from the manufacturer as stated on our site. When we reached out to the manufacturer for an ETA they let us know that this part was going to ship out the next day. At that point, you wanted to cancel the order. We put the request in with the manufacturer to cancel this order right away. The manufacturer did not cancel this order in time and the item shipped out. This is something that is completely out of our control. We apologize for the inconvenience this has caused you. If this was an item that we had in stock we would have canceled it immediately and stop the item from leaving our warehouse. Since this was not the case, we had to rely on the manufacturer to stop the order.

Posted 3 years ago

“Uhm well. My splitter isn’t even here yet. Week late on expected delivery. Sad”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We apologize for the delays from the Post Office as they have been extremely slow passing items through customs. Unfortunately, this is something that is out of our control. The item is in transit to you now and should arrive soon.

Posted 3 years ago

“was called after purchase to verify correct part was ordered. even after the fact, they still sent me the wrong one. I have been waiting weeks for customer service and am still waiting on a reply. paid for expeditedshipping, took 2 weeks to get it. worst automotive purchase experience to date”

Helpful Report

Posted 4 years ago

We are very sorry to hear that this part did not fit your vehicle. When your order was placed the manufacturer asked if your vehicle is US-spec or EU spec. We provided them with the information that you gave us and they stated this will fit your vehicle. We are reaching out to the manufacturer to get this resolved for you right away. Please understand that we do not make these parts, which is why we have to rely on the manufacturer's fitment guides. We will continue our communication via email. We will make sure that they make this right for you.

Posted 4 years ago

“Website the fuel cap said it fit my mk5 gti 2.0t 2009 but didn’t fit at all pretty unless now since my car is total from being hit.”

Helpful Report

Posted 4 years ago

We are so sorry for the issues with your fitment, I reached out to you via email with a return label so you can get that off your hands, in the future please feel free to reach out to us at Support@urotuning.com we will always be happy to coordinate if there is an incorrect fitment for your application.

Posted 4 years ago

“Took forever to be delivered to my house (2 1/2 months) never will order from UroTuning again. The side skirts I ordered were the wrong size and I had to cut them to have them fit my car. The side skirts were all scratched up and Was held at the USPS facility for a week total. No reason it needs to be held that long! Very disappointing! I would want some free stuff for the poor delivery”

Helpful Report

Posted 4 years ago

I am sincerely sorry about the delays with your order, I reached out earlier today to make this right. Looking forward to continuing to coordinate with you my friend. Thanks for reaching out here, in the future make sure to use the support@urotuning.com email also so we can make sure to catch wind of this asap! -Geoff@urotuning.com

Posted 4 years ago

“Never received the product.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you did not receive your package. I see that we are working with you via email to get this resolved. We will continue our correspondence via email as we work to get this taken care of for you.

Posted 4 years ago

“Very difficult to install, I have a wrap guy and he installed it but it wouldn’t stick very well and had a bunch of air bubbles even with doing it in a cool area and using water and soap solution”

Helpful Report

Posted 4 years ago

Please let us know if you would like to receive a refund or another banner, we would be happy to coordinate with you, please reach out to us at support@urotuning.com just refer to your order number 20312232.

Posted 4 years ago

“Ordered the SAI block off plate along with another part in April.. was told the other part was out of stock yet it was still listed as available on UroTunings website. Waited 2 months with and was told that the company hadn’t gotten back to UroTuning on when the part would be available… the part is still listed as available on the website despite not being available for the foreseeable future. Everyone says that ecs tuning is the worst place to order but so far I’ve had no issues with them and don’t really want to order from UroTuning again for fear of having to wait months for a part that ecs would have at my house in a week…”

Helpful Report

Posted 4 years ago

We apologize that the turbo outlet was on backorder with your order. I see that we reached out to you after the order was placed to inform you that 034 was out of stock of this item. The item is set as a direct ship from the manufacturer on our site. It does not say this item is in stock here. I apologize for any confusion that may have caused you. Due to the shipping address on your order being outside of the country, it does take some time for the packages to get delivered. You can always contact us by phone or email at 813-444-7021, or Support@urotuning.com as we would be more than happy to help find parts for you that meet your timeline.

Posted 4 years ago

“The part they sent me was the wrong dryer and it screwed up my entire weekend I had set aside to do it. I thought it was me at first but I double checked the part number I ordered with the dealer part number and I ordered the right one. But they sent me something different. Unfortunately it looks close to what is suppose to be in there with subtle differences. So when I got the part I thought it was right until I got the car torn apart and it wasn’t. I then tried calling customer service left a message and have not heard back that was 3 days ago. I ended up having to order one from rock auto and upgrade the shipping so I could get it in two days. I am a little annoyed to say the least”

Helpful Report

Posted 4 years ago

We are very sorry to hear that the part you received was not correct for your vehicle. We order these from a local supplier and the part may have been packaged incorrectly. We would be more than happy to make this right for you with a refund. I see that we tried to call you back, however, your voice mail was not set up yet. If you have any questions you can contact us at Support@urotuning.com.

Posted 4 years ago

“Ordered but still not received”

Helpful Report

Posted 4 years ago

We apologize for the delays with USPS international shipments. It appears that they are extremely slow currently. They have reported that it can take up to 21 business days for them to deliver packages at this time. You can contact us via Support@urotuning.com.

Posted 4 years ago

“I ordered the product back on May 10th, finally shipped like 4 or 5 weeks later. Then UPS lost it the day it was supposed to be delivered. It’s been 9 days since I was supposed to receive the item, my car has been down since May 10th. I have ordered products from China that have taken less time to reach me.”

Helpful Report

Posted 4 years ago

We are very sorry to hear of the issues with your order. We will reach out to the manufacturer that this shipped from so we can start a claim for your shipment. We will work with you via email to get this resolved.

Posted 4 years ago

“Gave it a one-star because it doesn't work. It gives me error codes. I want to refund because I seen cheaper ones on eBay!”

Helpful Report

Posted 4 years ago

We are very sorry to hear that these items did not work for you. I see that we are working with you via email to get this resolved and or returned back to us.

Posted 4 years ago

“Website said item was in stock and i am now waiting for it to be in stock.”

Helpful Report

Posted 4 years ago

Thank you for leaving your review. This order was placed Friday after hours and was processed and shipped out Monday morning. I apologize if this item did not get to you in time. Please note that you can always call us at 813-444-7021 or email us at info@urotuning.com to see when the item may ship and get delivered to you.

Posted 4 years ago

“Not my favorite place to shop”

Helpful Report

Posted 4 years ago

We are very sorry to hear that the bulbs did not work for you. We have sold a lot of these without issues. If any bulb is not seated correctly and or comes in contact with the housing it can cause the housing to melt. It is always best to double-check the installation and orientation of the installed bulb to ensure it is seated correctly. If you have any issues with the items that you purchase from us you can always contact us at Support@urotuning.com.

Posted 4 years ago

“Did not fit in steering wheel emblem. Too small”

Helpful Report

Posted 4 years ago

We are very sorry to hear that this did not fit your vehicle. I believe the insert ordered was the wrong option as you selected mk7 Golf. The steering wheel in the photo appears to be a GTI. These are two different parts. We would be more than happy to help get the correct part to you. Please reach out to us at Support@urotuning.com

Posted 4 years ago

“arrived damaged, did not work”

Helpful Report

Posted 4 years ago

We are very sorry to hear that the item arrived damaged to you. We would be more than happy to help get this resolved. Are you able to email us at Support@urotuning.com? If you can send us photos or details of the issue that would be very helpful.

Posted 4 years ago

UroTuning is rated 4.7 based on 15,356 reviews