UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,359 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,359 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 16th July 2025

John M

UroTuning 5 star review on 15th July 2025

Aleron M

Dave S

Marvin A

UroTuning 5 star review on 4th July 2025

Frankie D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company got both of my orders wrong twice put me in a terrible situation I already explained to the salesperson that I was in a time crunch and I needed these parts and both times they shipped me the wrong parts and they end up giving me a full refund but I will never ever use this company again, or even refer this company very very unreliable and unprofessional...”

Helpful Report

Posted 4 years ago

“I haven’t even received it. And you guys said it was shipped and haven’t given me any details on nothing and I’ve requested a refund but no one answers. Worst service”

Helpful Report

Posted 4 years ago

Hey Devin! Thanks for the Feedback regarding your order. I asked you how you would like to proceed via email on April 9th, which was when we found out from the supplier that the product you ordered was in fact not shipped, and still not available. I never heard back from you, but I have now issued your refund. Sorry if I missed your response!

Posted 4 years ago

“Still haven’t received my front splitter or my rear diffuser. USPS says it was scanned April the 8th and no word of my order since. And the tracking site tells me it’s being delivered every single day. So I can’t post not with nothing”

Helpful Report

Posted 4 years ago

From the day the order is placed, there is a 1-2 week build/ship time and on top of that packages are taking 2-4 weeks to arrive depending on what state they are going to. We see you have been working with Geoff who has been providing the updates that are available, we are very sorry that the USPS is taking their time with your deliveries. As soon as you receive the items, we will do anything you need, just keep us posted.

Posted 4 years ago

“Everything is basically sitting on top of the valve cover, barely lines up with my CAI, all the ports are in wrong locations, going to have to order the Forge one so I can put my car back on the road”

Helpful Report

Posted 4 years ago

Thank you for leaving a review regarding the inlet pipe. We are sorry to hear that it does not fit your vehicle. Have you reached out to Support@urotuning.com yet? If not you can email them the issues you are having with the pipe and they can contact the manufacturer so this item can be returned or replaced.

Posted 4 years ago

“Ya sent the wrong item”

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Posted 4 years ago

We are very sorry to hear there could have been a mistake with your order. We would be more than happy to help get this resolved. Please email us at Support@urotuning.com so we can confirm the issue.

Posted 4 years ago

“was not very pleased when urotuning would not price match an item the item was also being sold by an authorized US seller like urotuning it was not like i was buying it from some peron on ebay , the sales person also told me that they only price match only euro websites like ECS or USP etc, after spending a few thousand with urotuning with other purchases they refuse to price match an item which was only $100 less, for that $100 you lost a customer great job Armin.....”

Helpful Report

Posted 4 years ago

We are very sorry that you feel that way. Unfortunately, the site that you were asking us to price match was not a European-specific site. It was a general discount site and it goes against our price match policy. As a dealer we have strict guidelines we must follow for any and all discounts. Some items we have more room to work with than others. Looking through your past purchases we have been generous in helping you out the best that we can with discounts.

Posted 4 years ago

“I always have ordered from urotuning since i’ve had my golfs, never had a problem, i’ve bought cts products before from here and this is just unbelievable the part doesn’t fit i’ve reached out to CTS turbo multiple times and they won’t reply, but i’m unable to install and now will probably end up modifying the part to fit even though it is suppose to be a direct fit item.”

Helpful Report

Posted 4 years ago

Hello Ethan! We are very sorry to hear that the intake does not fit your Golf R. You can always contact us at Support@urotuning.com to get any issues that you may have. We would be more than happy to get this resolved. Are you able to email us some photos of the issue? Please let us know!

Posted 4 years ago

“Bought 2 different intakes, staff argued with me about the first one being wrong and not what I ordered and the second one just straight up didn’t fit. Only good thing that came from my experience is my refund on the 2 intakes assuming I get it.”

Helpful Report

Posted 4 years ago

We apologize for the inconvenience all of this caused you. After looking into the issues further the intakes were listed incorrectly for your B6 Passat. We reached out to the supplier to have them update their listing as well as we used their fitment guide. If you need anything else at all please feel free to contact us!

Posted 4 years ago

“Not sure, still haven't received my item.”

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Posted 4 years ago

Hello Angelo! Thank you for the Feedback on your order. This item appears to be in transit to you, and while USPS is certainly taking an "interesting" route to deliver this item, it appears that it is within 1 state of your location. I would expect this to be delivered tomorrow or early next week. If you do not receive it please reach out to us via email at Support@urotuning.com

Posted 4 years ago

“Bad fit made check engine light come in terrible”

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Posted 4 years ago

“They don’t even respond to emails, they said they accept returns and my return on my unopened product was declined a week after buying it. Never shop here”

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Posted 4 years ago

Hello Ryan! Thank you for your feedback on this! We actually sent a return label to you directly. We did "reject" your return request, due to a limitation in our return portal. It only allows us to return the product to our location if we approve the return. When an item needs to go back to the supplier/manufacturer, we have to send a separate label for you to use. If you search your order number or your return request number in your email you will find the label we sent over on March 16th. Our system is showing that you saw the email with the label twice, March 17th and March 23rd. Please use this label to return the item to our supplier and we will process the refund for you! Sorry for any confusion this has caused you, we definitely process returns! If you have any questions regarding the process please email me directly, Aaron@urotuning.com!

Posted 4 years ago

“I bought these for my car but they came in and they don’t fit”

Helpful Report

Posted 4 years ago

Hello David! Thank you for your feedback regarding this part. We have made a return request for you to send these back for a full refund. If you have any questions on the process please email Support@urotuning.com and we will be glad to assist you!

Posted 4 years ago

“I never received my item”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you did not receive your item. From the tracking number, it shows that the parts were delivered to your mailbox on the 3rd. If you have not already please contact us via email or phone at Support@urotuning.com or 813-444-7021

Posted 4 years ago

“Ordered springs under the impression UroTuning had them in stock. Paid order. 1 week later received only partial order. I contact support. Rep tells me the springs are “DirectShip” and they don’t even have that part in stock (lol). Nobody from UroTuning ever even reached out to me to notify me that the springs are on back order or in stock in the first place. Now I’m here over 2 months later... springs are still on back order. Thanks COVID.”

Helpful Report

Posted 4 years ago

We are sorry to hear about your most recent experience with us. The items are marked as a direct ship on our site and not something that we stock. Unfortunately, we do not have a live inventory of our supplier's stock. Once the order is placed the manufacturer will let us know if an item is out of stock. In this case, it was out of stock. I do see we informed you of the ETA as soon as we were told by the manufacturer what the timeframe was. We apologize for any inconvenience this has caused you. Please let us know if you need anything else.

Posted 4 years ago

“didint work”

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Posted 4 years ago

“I haven't even got it yet so.... >:( I think its almost been a month.”

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Posted 4 years ago

Hey Austin! Thank you for reaching out to us regarding your order. It appears that this was shipped out from CTS on February 12th. The USPS shipping is definitely moving much slower than normal, but this does appear to be in transit to you. I have contacted our CTS representative to see if anything can be done to speed this up. If you have any questions regarding your order, please do not hesitate to reach out to us via email support@urotuning.com or call us!

Posted 4 years ago

“Did not receive package”

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Posted 4 years ago

We apologize for the delays with your package as this item is coming from Canada. This item MUST pass through customs and is still in the process of passing through the customs department. Unfortunately, this is out of our control as USPS is being cautious about what they are letting in the country due to the pandemic. All of the orders coming from CA are getting delivered; however, they have extreme delays. We do greatly appreciate your patience while USPS processes this item.

Posted 4 years ago

“I'm rather peeved at UPS. I thought to save from the discount but ended up paying $80 over regular price thanks to UroTuning using these assholes. So I will no longer be buying from here obviously. There's no point in getting dinged $100 duty. Kit is fine. But this doesn't help customers at all doing business with UPS.”

Helpful Report

Posted 4 years ago

We are very sorry for any confusion when placing your order as all international orders have duty and taxes that must be paid. Unfortunately, we have no control over these as your country will determine the cost depending on the value of the goods coming in. We do have the option to pre-pay taxes and duty fees at checkout.

Posted 4 years ago

“No tech service from Forge or Urotuning. Zero return call or email from both regarding issues with a Forge blow off valve purchase. Very poor service.”

Helpful Report

Posted 4 years ago

We are very sorry to hear that you had some issues with the item. I was not able to locate a call or email from you in our system, We would be more than happy to help get any issues resolved that you may have. You can reach us at Support@urotuning.com or 813-444-7021. Please let us know how we can help!

Posted 4 years ago

“My part was never delivered only tracking label was created”

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Posted 4 years ago

Hey Timothy Thank you for leaving your review on the Ventus product. These ship from Canada and currently the tracking/transit from the Canada Post has definitely been a struggle. This is definitely in transit and not updating currently. I am sorry about the delays, please do not hesitate to reach out to us with any issue!

Posted 4 years ago

UroTuning is rated 4.7 based on 15,359 reviews