UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,359 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,359 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 16th July 2025

John M

UroTuning 5 star review on 15th July 2025

Aleron M

Dave S

Marvin A

UroTuning 5 star review on 4th July 2025

Frankie D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“arrived damaged, did not work”

Helpful Report

Posted 4 years ago

We are very sorry to hear that the item arrived damaged to you. We would be more than happy to help get this resolved. Are you able to email us at Support@urotuning.com? If you can send us photos or details of the issue that would be very helpful.

Posted 4 years ago

“Ordered 2 items. Shipping manifest with tracking showed 2 items. Only ONE item arrived. Few days later I was told the other item was on back order and wouldn't be available for 2 weeks. That would of been nice to know prior to ordering.”

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Posted 4 years ago

“Can not review what u order pay for April 15th and still have not received”

Helpful Report

Posted 4 years ago

Hey Garda, Thank you for the feedback on this order. It looks like this was hung up in transit to you. It does look like it spent quite a while in customs, which we really do not have control over. I do apologize for the shipping time. If there is anything else we can assist you with please email support@urotuning.com!

Posted 4 years ago

“Honestly very upset with my recent experience with UroTuning. I purchased a rim which they showed in stock. I purchased it around mid April paid extra for 3 day shipping because I had bent my rim and it wouldn't hold air. A couple of days later they emailed me saying that is on backorder and I would have to essentially wait another month for the rim because they never actually had it in stock. It is now June and I have yet to receive my rim that I purchased. It's been so long that I sent out my bent rim to get fixed, and I've already had it on the car for a week at this point now. I haven't cancelled my order because at this point I will keep it as a spare, since it took so long that I ended up just repairing the rim so that I can finally drive my car.”

Helpful Report

Posted 4 years ago

Hello Dustin! Thank you for the feedback on your order. I am sorry that this took so long to fulfill from Aodhan. We do not stock most wheels, instead, utilizing a drop shipping fulfillment method. That being said it looks like we did issue a refund for the expedited shipping on this order as you requested. This wheel is expected to be delivered on Friday. 6 weeks is definitely on the longer side for a wheel from Aodhan. If there is anything else we can do for you, please reach out to support@urotuning.com!

Posted 4 years ago

“Website has incorrect information on a part I ordered.”

Helpful Report

Posted 4 years ago

We appreciate you letting us know about the fitment issue, we have already updated our website and issued a return label to you, as soon as we receive the credit memo back from our supplier we will refund you in full. Please let us know how else we can help you via email at support@urotuning.com.

Posted 4 years ago

“I paid 90$ extra for 2 day shipping and it took 4 days to process alone very slow poor service”

Helpful Report

Posted 4 years ago

Hello Ryan! Thank you for your feedback on this order. It looks like the camshafts were shipped directly from IE for your order. Direct ship items can have a little longer processing time than parts that are in stock. However, I noticed that IE shipped this with ground shipping, instead of your selected 2 Day Serivce. I have issued a refund for the shipping speed that you paid for but did not receive. If there is anything else we can assist you with, please reach out to Support@UroTuning.com!!

Posted 4 years ago

“Spacer did not fit my 2016 Golf R. I guess there is another one that is positioned differently and cost more. Would have been nice to know that....I'm not sure why they even offer this piece as a direct fit.”

Helpful Report

Posted 4 years ago

Hello Johyda! Thank you for your Feedback. It looks like we went ahead and swapped this out for the correct option, at no charge to you. Please reach out to Support@Urotuning.com if you need any further assistance!

Posted 4 years ago

“Can fine lots of parts for my Audi...”

Helpful Report

Posted 4 years ago

We are glad to hear that you are able to find parts for your vehicle. Was there an issue that you gave us 1 star?

Posted 4 years ago

“It did not fit. I had to send it back.”

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Posted 4 years ago

We are sorry to hear that the part did not fit. I see there are a few models listed for your vehicle depending on was size your vehicle has. We did take care of this for you and issues you a refund. If you need anything else please feel free to let us know!

Posted 4 years ago

“I placed my order in April 30th and it is now May 17th. I have not received my order nor a tracking number or an updated status. I sent an email to support but have not been contacted back yet. The product was expensive and I am very disappointed I have not received any updates yet, let alone the product itself.”

Helpful Report

Posted 4 years ago

Hello Joel! Thank you for reaching out to us regarding your order. It looks like this has shipped and was actually marked as delivered today. You should be receiving emails/texts with updates if your order information is accurate. If you need our assistance please send an email to support@urotuning.com and we will get this resolved!

Posted 4 years ago

“They don’t return calls”

Helpful Report

Posted 4 years ago

We apologize that you were not able to get through to us. We do have a limited number of phone lines. You can always contact us at Support@urotuning.com.

Posted 4 years ago

“A piece of the exhaust arrived damaged. I am currently waiting for a replacement. Working with customer service has been terrible and they are ignoring my requests for updates on the replacement. I had to contact AWE Tuning myself to get the ball rolling. Bad customer service.”

Helpful Report

Posted 4 years ago

Hello Kyle! Thank you for your review. We are very sorry to hear that this arrived damaged. I see that we are working with you via email and we were able to get the replacement sent out. If you have any questions please reach out to us via email at info@urotuning.com!

Posted 4 years ago

“i bought a radiator like almost a week ago, i got the wrong one, i been trying to exchange it for the right one. i sent a return email and called. and no one still haven't got back to me.”

Helpful Report

Posted 4 years ago

Hey Juan, It looks like one of our customer service representatives were able to get this resolved with you. Your exchange should be processed shortly!

Posted 4 years ago

“Can’t write a review yet, since I haven’t received the part yet”

Helpful Report

Posted 4 years ago

We are very sorry that the part has not been delivered yet. I see that a replacement was shipped out to you to get this resolved. You can always contact us at Support@urotuning.com if you need anything else!

Posted 4 years ago

“Still haven’t received the windshield banner”

Helpful Report

Posted 4 years ago

Hey Daniel! We are so sorry that you did not receive the windshield banner on this order. I see that you have ordered a replacement already. I will get this original one refunded for you. If you are ever missing a package, please let us know so we can help resolve the situation!

Posted 4 years ago

“The Ultimate suspensions install kit(Premium) for my mk4 gli went horrible it messed up my hood”

Helpful Report

Posted 4 years ago

Thank you for your review. I am very sorry to hear that the install went horrible for you. Looking at the photo you provided it is clear that the suspension was not installed properly. We would highly recommend taking the vehicle to a shop that can professionally install this for you. If you are able to take this back apart and send us detailed photos of your install we can try and help you the best that we can.

Posted 4 years ago

“The tool works great, the only problem I did not get the free 200 credits, I call Tech Support and they were no help, They said it should be automatic be put on my account.”

Helpful Report

Posted 4 years ago

Thank you for leaving a review. We are very sorry to hear that the credits were not preloaded on the tool. If you are able to contact us at Support@urotuning.com we would be more than happy to help you get the credits!

Posted 4 years ago

“Took a long time to receive my parts compared to other sites and the parts failed”

Helpful Report

Posted 4 years ago

We apologize for the delays in receiving your package. It looks like FedEx had some delays. Unfortunately, that is out of our control as the package was in transit to you.

Posted 4 years ago

“To whom it may concern, I have been buying products from UROTUNING for going on two years now and this has by far been the worst experience I have had with them. . . I purchased the CTS TURBO CATBACK EXHAUST for my Mk7.5 GTI just about a month ago. But upon arrival and installation it came to our attention immediately that the fitment was off and that a piece was likely missing or the wrong part was sent. . . Well after a whole week of emails back and forth did they finally realize that the reason for the gap is due to me already having a CTS DOWN PIPE and not the stock cat back like CTS “Assumes” you have already have without any disclaimers or written print stating that the catback will only work with a stock reduction pipe and that you need a larger price for a turboback fitting. . . So now that I’m two weeks into having a exhaust I still can’t install I’m left at Urotuning discretion of relaying info back to CTS in order to get the correct mid pipe from the TURBOBACK Exhaust kit. . . In order to ensure my exhaust will properly be installed. . . To say the very least I am very unhappy with how this has been dealt with and the lack of urgency to meet the customers needs or efforts to make things right for the customer. . . I will most certainly be looking to spending my money elsewhere for both of my vehicles moving forward.”

Helpful Report

Posted 4 years ago

We are very sorry to hear about your recent experience with us. I do see that we are working with CTS directly to get this resolved for you. I apologize for all the back and forth as there are set ways CTS handles issues. We MUST email them the information as these items ship from them directly and are not something that we have on the shelf that we can simply swap out for you. As soon as they get back to us we will let you know right away! This is an urgent matter and we have expressed our concerns to CTS.

Posted 4 years ago

“They haven’t shown up”

Helpful Report

Posted 4 years ago

UroTuning is rated 4.7 based on 15,359 reviews