UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,355 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 15th July 2025

Aleron M

Dave S

Marvin A

UroTuning 5 star review on 4th July 2025

Frankie D

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Geoff was great but the company that ships the stuff horrible will never order again.. waited over 2 months for a part… lied about tracking n shipping .. sent damaged parts as well”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this item arrived damaged after all the delays from the manufacturer. I see we are working with them to get this resolved right away for you. We will continue to assist you via email as we work with the manufacturer.

Posted 3 years ago

“Need to pay more attention to your international shipping costs and options.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review. We apologize for the issues as USPS is currently not shipping to New Zealand. This is something that is out of our control as we are not the shipping courier. I see that this item did get delivered to the Portland address. Please feel free to contact us if you have any issues with your product.

Posted 3 years ago

“I dont suggest anyone to buy from this website i got my part from this web my got it costs me so much money with installation and all that and after i have to pay Mechanik for issue in the car and found defective part that i got from this company hole on the pipe and now im talking to them they are saying that i have to talk with burger so this website is not the right to use soon as you pay no more help my car been parked bc of this i was playing to buy so many other stuff from this company of fast shipping but garbage products thank”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you feel this way. The manufacturer has set guidelines that we must follow as a dealer for warranty/defects. We are always more than happy to help get a replacement part for you or a refund. In this case, you are asking for a refund. We set up a return for you to send this part back, once received we are issuing you a refund for the item that was defective. We have been communicating with you to get this issue resolved. We apologize that the manufacturer had delayed responses getting back to us.

Posted 3 years ago

“Been 3 weeks and still haven’t gotten the item..”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review on this item. We apologize for the shipping delays from the manufacturer as they sent us the tracking before the item was picked up. Unfortunately, this was out of our control as this item ships from them directly. I see that this item was delivered to you. Please let us know how you like the item!

Posted 3 years ago

“Does not lock in place.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this cap did not lock for you. Are you able to email us at Support@urotuning.com so we can get this resolved for you?

Posted 3 years ago

“The delivery was way too slow and when I asked they had the audacity to pass the buck. Taking no responsibility and telling me that the item was being shipped by another supplier. Funny they weren't saying that when they took my cash. I would never order anything from them EVER again.”

Helpful Report

Posted 3 years ago

Hello Miguel, Thank you for your feedback on your order experience. Looking at the product that was ordered it appears to be a "direct ship" item, https://www.urotuning.com/products/sea-sucker-cable-anchor-lock-combo-window?variant=31473442816055 Direct ship items always ship from either the manufacturer or a supplier. In this case, it shipped directly from Seasucker. It did take almost two weeks for them to ship this product, which is certainly much longer than their typical timeframe. I apologize that our service was not able to exceed your expectations. If there is anything we can assist you with in the future please do not hesitate to reach out.

Posted 3 years ago

“I did NOT receive 2 of the most important and hardest to reuse parts in this "refresh kit"!!! Plus the cable end were much too skinny to fit properly in the ebrake holder! I had to compressor the ebrake holder to properly hold the ebrake cable! I do NOT recommend this product! Waste of money.”

Helpful Report

Posted 3 years ago

We are deeply sorry to hear that you were missing some items from this kit. Are you able to email us at Support@urotuning.com? We would like to look into this issue and make things right for you.

Posted 3 years ago

“Parts were missing and than instructions for installing were wrong.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that items were missing from your package. We would be more than happy to help make this right. Are you able to email us at Support@urotuning.com?

Posted 3 years ago

“U guys sent me the wrong fitting hid kit.. i needed the H7 and u guys sent me the H8 ! 👎🏻”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I am sorry to hear that you received the wrong bulbs. I see on the original order the H7 bulbs were ordered. However, the order was then edited for the H8 style bulbs. It looks like the edit was done on your end. I am not sure if you meant to do swap them. However, if they are not used we can take them back for an exchange. Please feel free to contact us at Support@urotuning.com.

Posted 3 years ago

“Order took a long time to ship and didn't receive everything included. Contacted support trying to get this resolved. its been almost a week havnt heard anything back. Urotuning lacks in customer support very disappointed”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you did not receive everything in your order. I was not able to locate an email from you regarding this issue. We would be more than happy to reach out to AWE to get this resolved for you. Are you able to email us photos of what you did receive so we can get this resolved? Please email us at Support@urotuning.com.

Posted 3 years ago

“Literally worse than the customer service at ECS. nobody had any correct information on why my turbo took so long after 5 weeks and the shipping was supposed to be expedited and took another week to get here after it finally shipped. Each rep I talked to had different info saying the housing were put together they were just waiting for packaging and the shipping label, or that they were waiting for the housing and they hadnt come in yet, or the housing would be here the next day. Like literally every story I was told from each rep was different so I just got ahold of Sheunk which is funny because I was told they were hard to reaach and they responded immediately and told me what was going on. Was offered swag and didn't get anything. Wouldn't even offer me some sort of discount, but I was getting discount codes from your marketing team everyday for different percentages off.”

Helpful Report

Posted 3 years ago

We are very sorry to hear about your recent experience with us. These turbo kits ship directly from the manufacturer directly to you. Unfortunately, it appears the information that they provided us with through the order process was way off. We want to apologize as this is not how we like to do business and would like to make this up to you. If you can please reach out to us at Support@urotuning.com we would be more than happy to do so.

Posted 3 years ago

“Still have no info where is my order. Considering tracking info it was stucked somewhere in the USA”

Helpful Report

Posted 3 years ago

We apologize for the delays with USPS international. This item is currently in transit to you. USPS states that all international orders are currently delayed. Unfortunately, this is something that is out of our control. However, we will continue to monitor the shipment.

Posted 3 years ago

“The casting of the flange is not clean. Was not able to use to to areas of the casting interfering with the o-ring seals. Other surfaces were not smooth, they need to be as they are mating surfaces. Going to be submitting for a return. Was really hoping to use this upgrade to my system and not have to worry about leaks in the near future as this part is hard to get to.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you were not satisfied with the cast flange. Due to the nature of how cast parts are made, these parts can have some rough edges and extra slag. You can file it down smoothly. If you do not wish to clean up the cast we can take it back for a full refund.

Posted 3 years ago

“Payed for 2 day shipping took 2 weeks somehow ended up in my area Maryland ended up in Seattle then back to me”

Helpful Report

Posted 3 years ago

We are very sorry to hear that USPS missorted your package. I see Priority shipping 3-7 days was selected on your order NOT 2 days. However, it appears that USPS was not able to deliver this in the time promised of 3-7 days. We refunded the shipping for you. Please feel free to reach out to us at Support@urotuning.com if you have any questions or concerns with your orders as we are happy to help!

Posted 3 years ago

“Was sent cheap version of what was advertised, was told that's that followed buy a thertining email say I wasnt aloud to talk about the incident.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I apologize that you felt as our business disclaimer was threatening at the bottom of the email. We confirmed that the part that you received is correct, the photo on the site is a generic photo used. Please let us know if you need anything else as we are always happy to help!

Posted 3 years ago

“has not arrived yet. getting upset with this company don’t know if i’ll be ordering from here again.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you feel that way. The package shipped out from us and is in the hands of UPS. It appears that UPS may have lost the package. We have reached out to them to start a trace on the package. Unfortunately, we are at the mercy of UPS. As soon as we hear back from them you will be the first to know!

Posted 3 years ago

“Well ,, May 10th I'd when I ordered the product. I was told 4 -8 weeks for the product to arrive. It is now August 17th and I have no product. I will never use UroTuning again. This is only the tip of the issue I had with my order. This review was to ask how I like my product, you mean the one I still don't have. Very unprofessional.”

Helpful Report

Posted 3 years ago

We are very sorry that you feel that way. Looking at your order the item shipped out within the 8 week lead time. UPS stated that the receiver was not available to receive the package on August 3rd. They attempted to deliver the package multiple times with no success. The item was then sent back to the manufacturer, which is where we are currently. We are working with the manufacturer to get the item shipped back out to you. This is something that is out of our control, unfortunately.

Posted 3 years ago

“Overall a great brand and lots of parts and accessories for a car that isn’t meant for performance.”

Helpful Report

Posted 3 years ago

“Ordered a product in June. Didn't ship till July 23rd. Tracking # still hasn't updated. Today is 8/10/2021. I just requested a refund. Will never shop here again.”

Helpful Report

Posted 3 years ago

We are sorry to hear about your recent experience with us. After looking into your order I see that the item was made to order direct from the manufacturer as stated on our site. This item had some delays while getting built as well as shipping. We requested with the manufacturer redirect the package back to them so we can refund you for the order at your request. As soon as they got back to us that they were able to redirect and credit us back. We issued the refund back to you immediately. I can assure you that this is not how we like to do business and we would hate to lose you as a customer. If you are willing to give us another chance we would like to make this right for you.

Posted 3 years ago

“Sent me the wrong parts and they stopped responding”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you received the wrong part. I see that we have been emailing you. Our last response was on July 30th and you have not gotten back to us. We apologize if there is an issue receiving our emails. We would be more than happy to help you get the correct parts needed. Please feel free to call us at 813-444-7021.

Posted 3 years ago

UroTuning is rated 4.7 based on 15,355 reviews