UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,492 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 3rd September 2025

Brianna B

Cody B

UroTuning 5 star review on 1st September 2025

FelixFelix R

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me the wrong ones”

Helpful Report

Posted 3 years ago

We apologize if the wrong item was shipped to you. We are more than happy to swap the item out for the correct part. Please contact us at Support@urotuning.com with the details of the issue.

Posted 3 years ago

“Placed an order, received confirmation, they charged my card and sent a tracking number but the package was never given to FedEx. Tried emailing them, calling them, no reply. Buyer beware.”

Helpful Report

Posted 3 years ago

We apologize for the delays with your part. We are working with you via email to get this resolved. We will continue our communication via email. We are canceling and refunding your order as the manufacturer does not have an ETA for this item.

Posted 3 years ago

“I have a 2020 gti and it doesn't fit, not even close. The item is non refundable. Last time buying from these guys.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you are not happy with your item. We apologize for any confusion when purchasing this part, however, as stated on our site the item comes unfinished and requires professional installation, as well as we, state the item is non-returnable. We are always happy to help with any issues that you may have. Unfortunately, we stated all of this information on the item page prior to you checking out.

Posted 3 years ago

“i canceled the 19" order but you sent them anyway from wheel pro i have two sitting on my breezeway waiting to be picked up heaven knows when that will be i did get my 18" and are happy with them”

Helpful Report

Posted 3 years ago

We are very sorry for the delays with FedEx. I see that we were able to get ahold of them today to have the items picked up from your location.

Posted 3 years ago

“The O2 sensor spacer Does not fit mk7.5 GTI... The spacer get into the dp but the sensor does not fit the spacer.”

Helpful Report

Posted 3 years ago

We are sorry to hear that the sensor did not fit your spacer. Are you able to send us a photo of the threads on the spacer side? Please email us at Support@urotuning with the details as we would like to make this right for you!

Posted 3 years ago

“O2 sensor did not fit, and messed up the thread on my downpipe.”

Helpful Report

Posted 3 years ago

Hello Rene! Thank you for reaching out to us regarding your order. We are sorry to hear about this issue, and a Customer Service representative will be in touch with you shortly to get this resolved. Please keep an eye out for our communication.

Posted 3 years ago

“a disgusting for the shipments take a long time”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. We apologize for the delays with this item as this will ship from the manufacturer directly to you. Unfortunately, since this is not something that we have in stock we are at the mercy of the manufacturer's stock to come in so they can ship this out to you. We have this item listed as a direct ship from the manufacturer on our site. It appears that this item is back-ordered with HPA and we have been reaching out to them to get an update for you. As soon as we hear back from them you will be the first to know!

Posted 3 years ago

“I have never received the item I ordered. Some genius sent UPS my order to deliver to a po box. UPS doesn't deliver to the post office boxes. Please send me the part I paid for. Jonny Browder 469-347-3895”

Helpful Report

Posted 3 years ago

Hello Jonny! Thank you for reaching out to us regarding your order. We have sent a replacement part out via USPS to you, we communicated this to you via email, just in case you did not see those. If there is anything else we can assist you with please let us know on those emails!

Posted 3 years ago

“Well it has been a few weeks and I am waiting to find out about either getting reimbursed or get another kit sent as I have sent pictures of the damaged one I received. Unfortunately this is my only means of transportation so I am not happy!”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the item you received was damaged. I see that we are working via email with you to get this resolved. We apologize for the delays as the shipping company investigates the damages. We are reaching out to the supplier to see if we can speed this up for you in any way. We will continue our support with you via email while we make this right!

Posted 3 years ago

“I’ve only made one purchase form urotuning and that is the reason for the one star. I got the stud conversion for the HPFP on my mk5 gti Fahrenheit. It did not fit as advertised.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this part was difficult to install. We have sold a lot of these as well as installed them on our personal vehicles. These are not the easiest parts to install due to the location of the studs. However, they do come in handy when taking the HPFP off and on to swap out the cam follower.

Posted 3 years ago

“Geoff was great but the company that ships the stuff horrible will never order again.. waited over 2 months for a part… lied about tracking n shipping .. sent damaged parts as well”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this item arrived damaged after all the delays from the manufacturer. I see we are working with them to get this resolved right away for you. We will continue to assist you via email as we work with the manufacturer.

Posted 3 years ago

“Need to pay more attention to your international shipping costs and options.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review. We apologize for the issues as USPS is currently not shipping to New Zealand. This is something that is out of our control as we are not the shipping courier. I see that this item did get delivered to the Portland address. Please feel free to contact us if you have any issues with your product.

Posted 3 years ago

“I dont suggest anyone to buy from this website i got my part from this web my got it costs me so much money with installation and all that and after i have to pay Mechanik for issue in the car and found defective part that i got from this company hole on the pipe and now im talking to them they are saying that i have to talk with burger so this website is not the right to use soon as you pay no more help my car been parked bc of this i was playing to buy so many other stuff from this company of fast shipping but garbage products thank”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you feel this way. The manufacturer has set guidelines that we must follow as a dealer for warranty/defects. We are always more than happy to help get a replacement part for you or a refund. In this case, you are asking for a refund. We set up a return for you to send this part back, once received we are issuing you a refund for the item that was defective. We have been communicating with you to get this issue resolved. We apologize that the manufacturer had delayed responses getting back to us.

Posted 3 years ago

“Been 3 weeks and still haven’t gotten the item..”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review on this item. We apologize for the shipping delays from the manufacturer as they sent us the tracking before the item was picked up. Unfortunately, this was out of our control as this item ships from them directly. I see that this item was delivered to you. Please let us know how you like the item!

Posted 3 years ago

“Does not lock in place.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this cap did not lock for you. Are you able to email us at Support@urotuning.com so we can get this resolved for you?

Posted 3 years ago

“The delivery was way too slow and when I asked they had the audacity to pass the buck. Taking no responsibility and telling me that the item was being shipped by another supplier. Funny they weren't saying that when they took my cash. I would never order anything from them EVER again.”

Helpful Report

Posted 3 years ago

Hello Miguel, Thank you for your feedback on your order experience. Looking at the product that was ordered it appears to be a "direct ship" item, https://www.urotuning.com/products/sea-sucker-cable-anchor-lock-combo-window?variant=31473442816055 Direct ship items always ship from either the manufacturer or a supplier. In this case, it shipped directly from Seasucker. It did take almost two weeks for them to ship this product, which is certainly much longer than their typical timeframe. I apologize that our service was not able to exceed your expectations. If there is anything we can assist you with in the future please do not hesitate to reach out.

Posted 3 years ago

“I did NOT receive 2 of the most important and hardest to reuse parts in this "refresh kit"!!! Plus the cable end were much too skinny to fit properly in the ebrake holder! I had to compressor the ebrake holder to properly hold the ebrake cable! I do NOT recommend this product! Waste of money.”

Helpful Report

Posted 3 years ago

We are deeply sorry to hear that you were missing some items from this kit. Are you able to email us at Support@urotuning.com? We would like to look into this issue and make things right for you.

Posted 3 years ago

“Parts were missing and than instructions for installing were wrong.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that items were missing from your package. We would be more than happy to help make this right. Are you able to email us at Support@urotuning.com?

Posted 3 years ago

“U guys sent me the wrong fitting hid kit.. i needed the H7 and u guys sent me the H8 ! 👎🏻”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I am sorry to hear that you received the wrong bulbs. I see on the original order the H7 bulbs were ordered. However, the order was then edited for the H8 style bulbs. It looks like the edit was done on your end. I am not sure if you meant to do swap them. However, if they are not used we can take them back for an exchange. Please feel free to contact us at Support@urotuning.com.

Posted 3 years ago

“Order took a long time to ship and didn't receive everything included. Contacted support trying to get this resolved. its been almost a week havnt heard anything back. Urotuning lacks in customer support very disappointed”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you did not receive everything in your order. I was not able to locate an email from you regarding this issue. We would be more than happy to reach out to AWE to get this resolved for you. Are you able to email us photos of what you did receive so we can get this resolved? Please email us at Support@urotuning.com.

Posted 3 years ago

UroTuning is rated 4.7 based on 15,492 reviews