UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,524 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,524 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 24th April 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got sent the wrong item and immediately sent them a email with pictures showing the item. Waited with no response. Finally got back to me and then it took well over a week and a half for them to come to a resolution to initiate a return.”

Helpful Report

Posted 5 days ago

“Order stage 1 tune for my BMW and comes without the cable to connect the car. Now I need to prove that the box come without the cable, uninstall the device and take a picture! Unbelievable after pay over $500 in a jb4”

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Posted 6 days ago

“Sorry part has not arrived yet”

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Posted 3 weeks ago

“Very poor service wrong part sent and was refused help to get the right part will never do business will never do business with your company again”

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Posted 3 weeks ago

George, We are very sorry that you received the wrong part. The item purchased is listed correctly and states on the site that this only fits vehicles that are LCI and on this specific product all sales are final as it was a clearance listing. We are not able to take this item back as stated on the site before you checkout. We apologize for the inconvenience this might have caused you, however, you did receive the item that you ordered.

Posted 3 weeks ago

“I have recently been purchasing several parts through the website. Most of which I have had good luck with with. I have a couple issues with some business we have done. 1.- Headlight lenses, first set I got were cloudy and had sanding (I'm assuming) marks on them, 2nd set sent to me is the same. Which I understand they are cheap but I wouldn't have bought them if in the description it informed me that they may not be perfectly clear. These are for a show car and sadly cannot be used so I will also be filing a return for. 2.- I purchased a slave cylinder separately from my $1100 clutch kit because there was no mention on the description of it coming with the kit. I file to return said part and have to pay for shipping and a restocking fee which basically took off about half of value of the part. 3- Several times I've tried to contact the company by phone or email and don't get an answer or reply. Unless I file to return an item then it gets a reply and handled. I'm sure you are busy but I have questions from over a month ago that are unanswered still.”

Helpful Report

Posted 1 month ago

Hello Kurt! Thank you for your feedback regarding your orders. We do have several email threads with you that appear to have no response after our representatives followed up with you. It seems like our emails may have been marked as spam, as they still appear to be unread. We will have someone reaching out to you via email to work towards a resolution for your order.

Posted 1 month ago

“I wanted the locking type not the regular bolt style, and its not even chrome its already rusting”

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Posted 1 month ago

“Bought an intake for a 335d bmw. Purchased it at the end of November and it was estimated i would receive it in 2 weeks. I still have yet to receive it and it's February. I've gotten a few updates but no product. If you'd like to buy a present for someone for next years Christmas and don't care if it takes a few months to arrive, you've come to the right place! I'll give it 2 stars since they actually have customer service.”

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Posted 2 months ago

“Sent the wrong part to me 2 times and still haven’t received the right part”

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Posted 2 months ago

“As of 02/09/24 I still not received my order. Any help in resolving this would be appreciated thanks Kirk Otteson”

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Posted 2 months ago

“Called and inquired about strut mounts and bearings only. I was sent a text link which was correct. I was sent just bolts which I never asked for and was charged restocking fee upon return. Never again”

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Posted 2 months ago

Carl, I am sorry to hear that you were only sent bolts and needed the mounts. Looking at your order I see that you selected to no get the mounts. We can waive the restocking fees if you would like to swap the parts out for the mounts. I apologize for any inconvenience when ordering we try to make it as clear as possible for customers to pick what options they can select. Please reach out to Support@urotuning.com and ask for Aaron or Rob we will get you taken care of!

Posted 2 months ago

“Product is a little bit damaged waiting for a response back”

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Posted 3 months ago

“Wrong tuner sent…”

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Posted 3 months ago

“Send me wrong rims”

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Posted 4 months ago

We are sorry to hear that the part was wrong. Please email us as we would be more than happy to help!

Posted 3 months ago

“All good and all but a little overpriced in my opinion and I ordered a shift Boot and it was supposed to be black and it came in Red wrong color, but still waiting for a response from the company no response yet 5 days later.”

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Posted 4 months ago

We are very sorry to hear that you received the wrong color. I see that we are working to get the correct one to you right away. Unfortunately, these items are made to order and take some time. We apologize for all the inconvenience this has caused you.

Posted 3 months ago

“My first experience was with an Audi Q5 engine sensor, that came faulty. It took me on a goose chase trying to find what was wrong spending a lot of money changing other sensors. Now this second experience with a BMW rear axle, they cut the price in half 2 weeks later and the parts are just rebranded. Shipping was fast only pro.”

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Posted 4 months ago

We are sorry to hear that the first part came faulty. I see we issued a refund back to you for that part. As for the axle please reach out to us as we would be more than happy to help!

Posted 3 months ago

“We've done quite a bit of business in the past. And I've never been one to speak ill of a merchant minus good cause. I recently was in the market for an Air to Air intercooler for my Audi. You have one listed but you also marked it up by $500 bucks. Why would I spend what amounts to an additional $900 bucks when I can simply purchase it from the source? Also having a sales rep "CLAIM" he's giving me a discount when in fact the price he quoted IS THE PRICE of the item at the source. When you have REPEAT customers at the very least, treat them as if they matter.”

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Posted 4 months ago

Anthony, Thank you for taking the time to leave a review. We apologize as this item was priced incorrectly as you mentioned. I am not sure what salesperson you spoke to when trying to purchase or why the salesperson did not look into this more when you called in. However, we have updated the site and apologize for any inconvenience this may have caused you.

Posted 4 months ago

“Fast shipping”

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Posted 4 months ago

Thank you for the review, was there another issue with your order that prevented a higher rating?

Posted 4 months ago

“Tried calling a couple times, no answer, even left a voicemail still haven’t received a call back. It’s been almost a week already.”

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Posted 4 months ago

Anthony, We are sorry to hear that you could not get through when calling in. I will have someone reach out to you, we apologize for any inconvenience this may have caused.

Posted 4 months ago

“I could update the review once I actually receive the product because it might be great. Since they used the USPS to ship it has been lost for the past 3 weeks and has yet to arrive.”

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Posted 5 months ago

Eric, We are sorry to hear that USPS had some issues with your order. It is always best if faster shipping is needed to pay for that service as standard shipping does take a while. If you need anything else please feel free to contact us!

Posted 4 months ago

“Plastic rings broke (1st pic) causing a vibration in rim, so I went on Amazon and purchased metal rings in 74.1 od 67.1 id (2 pic) and they worked.”

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Posted 5 months ago

We are very sorry to hear that the hub rings broke. Ar you able to provide more information as to how they broke? We have sold a lot of hub rings that are plastic without any issues.

Posted 4 months ago

UroTuning is rated 4.7 based on 13,524 reviews