Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

“It doesn’t clear the firewall when installing on high flow catalytic converter”

Posted 2 years ago

We apologize for the fitment issue you encountered during the installation of the product on your high-flow catalytic converter. Fitment compatibility is crucial, and we understand the frustration this may have caused. To address this matter and find a suitable solution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in resolving the clearance issue and finding a compatible solution. Your satisfaction is important to us, and we are committed to ensuring the successful installation and usage of our products. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our products and provide better support.

Posted 1 year ago

“Poor communication from customer support.”

Helpful Report

Posted 2 years ago

We apologize for the poor communication experience you had with our customer support team. We understand how important effective communication is, and we regret any frustration this may have caused. In this specific case, we want to clarify that the items you ordered were not in stock and were shipped directly from the manufacturer. We acknowledge the lack of communication and understand the challenges this may have posed in providing updates. Please rest assured that we are actively working to improve our communication processes and provide better support. If you have any further questions or concerns, please feel free to contact our customer support team at Support@urotuning.com. Our team is here to assist you and provide you with the necessary information. Thank you for bringing this to our attention, and we appreciate your understanding as we work to enhance our services.

Posted 1 year ago

“I’ve order from you guys before and when I got a defective item you guys refused to make right on it do I had to buy another one. That’s really not cool. You guys won’t get beck to the customers which makes it worse.”

Helpful Report

Posted 2 years ago

We appreciate your feedback and apologize for any inconvenience you experienced in the past with a defective item. Upon review of your previous situation, it appears that we provided you with the warranty information to address the defective item. We regret if there was any misunderstanding or if our communication fell short in conveying the available options to you. Your satisfaction is important to us, and we value your input. If you have any further concerns or if you would like to revisit the warranty process, please feel free to contact our customer support team at Support@urotuning.com. Our team is here to assist you and ensure that any outstanding issues are resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we continuously strive to improve our products and services.

Posted 1 year ago

“Well the glowshift gauge sits at 5 psi when the vehicle is off. The gauge didn't fit in the pod I had to sand out the hole a bit to get it to fit.”

Helpful Report

Posted 2 years ago

We appreciate your feedback regarding the GlowShift gauge installation, and we apologize for any difficulties you experienced during the process. It's important to note that the GlowShift gauge may require calibration to zero in order to provide accurate readings. We apologize if this information was not provided upfront or if the initial fitment was not as expected. We value your input and strive to continuously improve our products and support. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at Support@urotuning.com. Our team is here to assist you and provide you with the necessary information for a successful installation and usage of the gauge. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Its not working…my code is still on in my car”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you're experiencing with the code still being active in your car. We understand the importance of resolving this issue promptly. To ensure accurate and effective assistance, we kindly request that you provide us with more specific details about the product or situation in question. Additionally, if you haven't already, please contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in resolving the issue. Your satisfaction is important to us, and we are committed to finding a solution that addresses the code and helps you achieve the desired outcome. Thank you for bringing this to our attention, and we appreciate your understanding as we work to provide better support and resolve this matter for you.

Posted 1 year ago

“Easy to navigate website and quick shipping, however products arnt what they seem”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our customers, even when the experience may not have met your expectations. Upon reviewing your concerns, we understand that there was some confusion regarding the product you purchased. We apologize for any inconvenience caused by this misunderstanding. We strive to provide accurate and detailed product descriptions to ensure our customers make informed decisions, and we regret that this was not the case in your situation. https://www.urotuning.com/products/nuke-performance-competition-1-0-liter-oil-catch-can-nuk-26001201?variant=40024224071873 To address your specific issue, the dipstick you purchased is designed for use with a catch can rather than being directly compatible with your vehicle's engine. We understand how this mistake could have happened, and we sincerely apologize for any confusion it may have caused. If you would like to return/exchnage the item we would be more than happy to help you. Please reach out to Support@urotuning.com.

Posted 2 years ago

“The part does not fit.”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you encountered with the part not fitting as expected. We understand how frustrating it can be when the product does not align with your needs. To address this matter and find a suitable solution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in resolving the fitment issue. Your satisfaction is important to us, and we are committed to finding a resolution that meets your needs. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our products and provide better support.

Posted 1 year ago

“I had to send back the air filter your website isn’t set for towrds audi cars an type of engine so when I thought I order the correct filter for my Audi it was wrng an to big wasnt fit to hold the sensor for the air filter an to big”

Helpful Report

Posted 2 years ago

We apologize for the inconvenience you experienced with the air filter not fitting properly in your Audi. We understand how frustrating it can be when the product doesn't meet your expectations and the fitment is incorrect. Ensuring that our website provides accurate fitment information is crucial, and we regret any confusion or difficulty you faced during the ordering process. To address this matter and find a suitable solution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in finding the correct air filter for your Audi. Your satisfaction is important to us, and we are committed to resolving this issue to your complete satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our fitment information and provide better support.

Posted 1 year ago

“Support didn’t respond back, I don’t care about a refund it was only 40 bucks shipped but the product just isn’t good.”

Helpful Report

Posted 2 years ago

We apologize for the lack of response from our customer support team. Your experience does not meet our standards, and we deeply regret any inconvenience this may have caused. We understand your frustration and disappointment with the product. Your feedback is crucial to us, as it helps us identify areas where we can improve and ensure a better experience for all our customers. While a refund may not be your primary concern, we want to assure you that we take your feedback seriously. Should you have any further questions or concerns, or if you'd like to share more details about the product's performance, please do not hesitate to reach out to us at Support@urotuning.com. We value your input and are here to assist you. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to improve our products and services.

Posted 1 year ago

“The coil overs you speak of were immediately returned over a year ago!!! Funny that I’d received this email Wednesday! Besides not having the (supposedly)stocked, requested coil overs, the Koni set I’d been sent was missing parts, not packed, and kicked off the truck by UPS. I witnessed it.. the box contents looked like a customer return that was hastily sent back out to me! Do better Urotuning. Not for me, but for others who’d use your services in the future. Mike”

Helpful Report

Posted 2 years ago

Michael, We are sorry to hear that the coilovers you received appeared as a return. These items were not stocked and shipped by us. Unfortunately, this was something out of our control. We also wanted to inform you that we recently made an important change to our system in order to enhance your experience with us. As a result of this transition, you may have received an email from us asking you to review an old order. We apologize for any confusion or inconvenience this may have caused. Please note that this email was sent in error and there was no new order placed with us. We are currently working to ensure that our communications are accurate and timely moving forward, and we appreciate your understanding during this process. If you have any concerns or questions regarding this matter, please do not hesitate to contact our customer service team. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your continued support and we look forward to serving you in the future.

Posted 2 years ago

“Never got the pistons I ordered so I went and bought them from Ecs tuning.”

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Posted 2 years ago

We are sorry to hear that you had an issue receiving your order. I see from the tracking these were delivered to you on 1/3/22. I do not see any form of communication from you that there was an issue with the delivery.

Posted 2 years ago

“I guess part of my order was direct ship and took an extra week and a half. After speaking with solowerks it seems you guys just need to buy stock in said items. ECS has them in stock....”

Helpful Report

Posted 2 years ago

Maxwell, Thank you for taking the time to leave a review. We apologize for the delays with your order. At that time we were currently out of stock of these coilovers. Our site stated these were a direct ship and not in stock at that time. Unfortunately, Google does not always update the listing as fast as we do.

Posted 2 years ago

“Website was great the reason I bought the ones I did was because they needed to be clear how ever the fitment is not great .”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback with us regarding your recent purchase and your experience with our website. We appreciate your positive comments about the user-friendly nature of our website. We apologize for any inconvenience caused by the fitment of the product you purchased. We understand how important it is for products to fit properly and meet your expectations. We strive to provide accurate and detailed information about our products, including fitment specifications, to assist our customers in making informed decisions. To better understand the fitment issue you encountered, we kindly request that you provide us with more specific details about the problem. This will enable us to investigate the matter further and work towards finding a suitable solution for you. At UroTuning, customer satisfaction is our top priority, and we are committed to resolving any issues our customers may encounter. Please reach out to our customer support team at Support@urotuning.com, and we will be more than happy to assist you further. Thank you for your understanding, and we appreciate your feedback as it helps us improve our products and services.

Posted 2 years ago

“Shipping was good and fast. Just disappointed with how the Downpipe turned out to be.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us your feedback regarding your recent purchase and shipping experience. We appreciate your kind words about the fast and efficient shipping service. We are sorry to hear that you were disappointed with the Downpipe you received. We understand how important it is to receive products that meet your expectations. We strive to provide high-quality products and ensure customer satisfaction with every purchase. To better assist you and address your concerns about the Downpipe, we kindly request that you provide us with more specific details regarding the issue you encountered. This will enable us to understand the nature of the problem and work towards finding a suitable solution for you. At [Your Company Name], we are committed to providing excellent customer service, and we genuinely value your feedback. Please reach out to our customer support team at Support@urotuning.com, and we will be more than happy to assist you further. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Posted 2 years ago

“Took awhile to process the shipping, ended up having to return the items as the key did not work with the wheels. Sent an email for an RMA and never got a response from Ryan F. Drove to the "store" and returned them in person. Thanks for the help.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback regarding your recent experience with our shipping process and the compatibility issue you encountered with the key and wheels. We apologize for any inconvenience this may have caused you. We understand that the delay in processing the shipping and the lack of response to your email request for an RMA from Ryan F. were frustrating for you. We sincerely apologize for any breakdown in communication during this time. We appreciate your proactive approach in visiting our store to return the items in person. Our team is committed to providing exceptional customer service, and we apologize for falling short of your expectations in this instance. We have taken note of your feedback and will use it to improve our communication processes and response times. It is through feedback like yours that we can identify areas for growth and deliver a better experience to our valued customers. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to contact us at Support@urotuning.com. We value your satisfaction and are here to address any additional questions or issues you may have. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience throughout the process. We hope to have the opportunity to serve you better in the future.

Posted 2 years ago

“The JB4 I bought ended up being faulty per JB4 customer service after picture of board was sent it was said to have been missing a certain motherboard chip. JB4 didn't understand how or why so they are sending a new one still waiting on it to come in.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback regarding your recent experience with the JB4 you purchased. We are glad to hear that JB4 customer service has acknowledged the issue with the faulty unit and is taking steps to resolve it by sending you a new one. We apologize for any inconvenience caused by receiving a faulty product initially. Quality and customer satisfaction are our top priorities, and we appreciate your patience while the replacement is being processed and shipped to you. We understand that you are eagerly awaiting the arrival of the new JB4 unit, and we want to assure you that we are closely monitoring the situation to ensure a smooth resolution. Once the replacement arrives, we will promptly notify you with the tracking information so that you can expect its arrival. If you have any further questions or concerns regarding the replacement or need any additional assistance, please do not hesitate to reach out to our customer support team at Support@urotuning.com. They will be more than happy to provide you with any necessary updates and ensure that your experience with us is a positive one. Thank you for your understanding and cooperation throughout this process. We appreciate your business and look forward to serving you better in the future.

Posted 2 years ago

“"15%" restocking sucks”

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Posted 2 years ago

We are sorry that you feel that way. For all returns, we charge a restocking fee as it takes time to repackage and item as well as inspect the item to ensure it is in perfect condition to sell. We have to think in terms of being fair to the next customer that is expecting a brand-new item.

Posted 2 years ago

“Good company”

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Posted 2 years ago

Thank you for the kind words. Was there an issue with your order that you gave us 2 stars for? We would be more than happy to help you!

Posted 2 years ago

“I would like to give Urotuning a 5 bc shipping was fast and the product was exactly what my son wanted BUT the customer service stinks. I placed my order on 1/31/23. Within 10 min I realized I used the wrong bank card and contacted customer service to cancel the order and then reprocess on the right card. I was told it could not be canceled by Neel and that I would need to receive the order and then return it. I understand it was my mistake so although this wasn't the result I was hoping for I received both orders and opened a return for one of them on 2/4 (which is still waiting for their approval). They are also going to charge me over 50+ in restocking/shipping fees for the item I requested to cancel 10 minutes after I placed the order and need to send back.”

Helpful Report

Posted 2 years ago

We are sorry to hear that the order was processed when you reached out to cancel. Unfortunately, at the time you reached out to us, the item was already processed and ready to ship from the manufacturer. Neel was correct that they were not able to cancel at that time. If you need anything else please feel free to reach out to Support@urotuning.com. I see that we approved the return on the back end and waived the fees for you. It appears the return label that was sent to you last week has not been used to return the item. Once the item arrives back to the manufacturer we will issue you a full refund.

Posted 2 years ago

“The cable works but it’s defiantly not as good as the stock like it need to be slightly a bit smaller it works but could be better”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the cable had some issues. Are you able to email us more details of the issues you experienced?

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

UroTuning Reviews