UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box was in good condition but overall condition of the parts were damaged and 2 of the plugs were partially opened with a slightly smashed filter. Anyways it was ok for my first time. The parts work fine but not a fan that I paid an extra $10 for protection and it got jacked up.”

Helpful Report

Posted 2 years ago

We are sorry to hear that the parts arrived with some damage. Are you able to email us at Support@urotuning with photos of the damages? We would be more than happy to make this right. The package protection does not ensure that your package will arrive safely, however, it provides insurance if there is an issue you will be covered. Route will cover more than just lost or damaged packages they also cover theft if the package is stolen after it has been delivered to you.

Posted 2 years ago

“I think you guys may have sent me the wrong part? The picture shows 2 MAF sensors. The one on the left is the original, the one on the right is the part I received. There are four holes on the replacement that are not on the original! I realize that over time parts are sometimes superseded but after installation of the shipped part, the car immediately started bucking and surging and shutting off! I did remember to disconnect the battery to let the memory clear! I’m hoping you guys can straighten this out as I was hoping to buy my Stage 2 performance mods through your company? I didn’t want to rate you yet so as to not give a negative review but it’s a required field Once this corrected, I’d be glad to review my review. Hope to hear from you soon JM”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you had some issues with the MAF sensor. Please contact us at support@urotuning.com as we would be more than happy to look into this and make it right for you.

Posted 2 years ago

“Wrong part altogether, both pieces did not work with my make and model even though it was verified by vin.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the parts did not fit. We would be more than happy to help make this right and get you the correct parts. Are you able to email us photos of what you received to Support@urotuining.com?

Posted 2 years ago

“Have not received part yet. By far the longest wait yet….”

Helpful Report

Posted 2 years ago

According to the tracking number this package was delivered to your location two weeks ago. You have shipping insurance with your order. Have you filed a claim yet with Route? They will cover a lost or stolen package. Please feel free to reach out to us as well at Support@urotuning.com.

Posted 2 years ago

“Still haven’t gotten it”

Helpful Report

Posted 2 years ago

We are sorry to hear that your items have not arrived. It looks like USPS may have lost the package. We will file a claim and ship out a replacement to you. In the future, you can contact us at Support@urotuning.com if you have any issues with your package.

Posted 2 years ago

“The stock screws did not fit the pcv delete plate.i had to sand 2 out of 4 of them down to get them to fit in the recessed screw hole on the block off plate and striped one out trying to make it fit”

Helpful Report

Posted 2 years ago

We are sorry to hear that the plate had some issues. It is possible the finish was too thick for the screws. We have sold a lot of these without any issues with the screws. We are glad to hear that you were able to get that to work. Please feel free to email us if you have any other issues or concerns.

Posted 2 years ago

“The part I ordered was too small compared to the original. I requested a return/exchange/refund three days ago and am waiting to hear back. It sounds like I will have to pay for return shipping even though I entered the make and model of the car before the purchase.”

Helpful Report

Posted 2 years ago

We are sorry to hear that these mounts did not fit your vehicle. I do not see a year/make/model selected on your order. Are you able to email us more details of your vehicle so we can locate the correct parts for you? We would be more than happy to exchange these.

Posted 2 years ago

“Gapped the to .028 torqued the plug to 18.5 ftlbs the plug spec and it through a epc light and a random missfire”

Helpful Report

Posted 2 years ago

Sorry to hear that you are having a misfire. We would be more than happy to help are you able to tell what coil pack is causing the misfire? If you have a code reader you can clear the codes and see what cylinder has the issue.

Posted 2 years ago

“I ordered a suspension rebuild kit for the front end and what a mess it was. The first shipment came quickly but was (1) missing the strut spreader tool I had bought in addition to the kit, the trailing control arm bushings were (2) not the FEBI S3 bushings as the listing had stated. As I started installing parts on my new control arms I had picked up I had an issue with the URO PARTS ball joint. (3) The right-side ball joint wouldn't fit called customer service and promptly got another one in the mail, unfortunately, the second (4) right-side balljoint did not fit either. (5) After sending the wrong bushings back I had to contact customer service as the correct bushings had never been shipped. Customer service was pretty good trying to get everything straightened out for me but what a nightmare it has been.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the installation did not go well for you. We are glad to hear that we were able to get this sorted in a timely manner as well. Please let us know if you have any other questions or concerns as we are always happy to help.

Posted 2 years ago

“Everything was fine till i got the wrong part and its been 2 weeks since i first ordered it and returned it and haven’t received a new one yet, i was asked for all this information about the product when it wasn’t right on there end”

Helpful Report

Posted 2 years ago

We apologize for the delays from BMS with your exchange. I see we are reaching out to them to get this sorted for you. We are at the mercy of the manufacturer as this is out of our control. As soon as we have tracking for the replacement part you will be the first to know!

Posted 2 years ago

“Part fits great. However I waited 2 months for the part. Communicating was not the best….. I got offered 100 dollars gift card for the wait time and did not receive no gift card or 100 dollars off. Part on website did not mention out of stock. Every time the ship date would come by it would get pushed back without any explanation. I would have to constantly be emailing Uro tuning customer support so I can get and update or else I wouldn’t receive one.”

Helpful Report

Posted 3 years ago

We are very sorry for the delays with your item as this part shipped from the manufacturer directly to you. I see that we provided you with all of the updates that we had as they were given to us. Unfortunately, the manufacturers do not provide us with a reason for delays, however, what we are seeing industry-wide is delays in materials coming in. We issued you the gift card to your email address you should have that information via email. If you do not please contact Support@urotuning.com

Posted 2 years ago

“Items finally came. After over 30 days I had to call and ask about the items and magically they shipped a couple days after that.”

Helpful Report

Posted 3 years ago

We apologize for the delays with some of the parts on your order as we were waiting for them to come in. I see that we emailed you the status of these items. I apologize if you did not see the email or if the email went to spam. If you do have any questions or concerns you can always email us at Support@urotuning.com.

Posted 2 years ago

“I order it in red and you guys sent it in black I'm not that happy”

Helpful Report

Posted 3 years ago

Looking at your order the part ordered was black. We would be more than happy to swap this part out for red if you would like. However, it sounds like you received what you ordered. Please email us at Support@urotuning.com.

Posted 2 years ago

“Took two months to get rims. Shipping label gave the wrong arrival time by a week. Somehow got charged 25$ for route protection.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review, we placed the order right away with the manufacturer. They let us know that these wheels were back ordered for 4-6 weeks, we sent that information to you right away and offered to swap to something else. As per your request, we keep the order open for you. The wheels were shipped out originally from the manufacturer with the wrong tracking number. The correct tracking number shows the wheels arrived at you within 1 week.

Posted 3 years ago

“The product showed up damaged, shipping was astronomically high, product didn’t come with bolts or instructions, preset holes didn’t line up…honestly, probably won’t buy products from urotuning again.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you were not satisfied with your purchase. I do not see an email from you regarding the item showing up damaged. We would be more than happy to get this resolved right away for you. Are you able to email us at support@urotuning.com with photos of the damages? The majority of our items do not include installation instructions as they are meant for DIY customers, Installation generally is the reverse of removing the original part. If the installation is more complicated than that, we recommend professional installation or looking up installation videos/instructions for the same type of part online. We can try and track some down for you if you have trouble finding something. These are aftermarket items and will require some modification when installing as these are not OEM parts.

Posted 3 years ago

“Shipping is fast since I'm in SW Florida. They answer the phone and the one return I had was easy so far. I think they are charging me for shipping though.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review. I just took a look at all of your orders and you qualified for free shipping on all of them. There is a state tax on your order that we must charge you for. This is not something that we can remove, unfortunately.

Posted 3 years ago

“When I ordered these, it made me choose a color for the headlights and color for the fog lights too. I called UroTuning to make sure it was 4 protective covers, not just 2. I was told yes, it was 4 in total. Well... no it is not. I hope they fix their ordering interface and tell their customer service people about it. I now have to look for material to cover my fog lights, they are the ones that get hit more often. UroTuning staff replied to my email and are friendly. I hope they will fix this ordering issue. I now will be sourcing the product for my fog lights elsewhere.”

Helpful Report

Posted 3 years ago

Hello Ricardo! Thank you for your feedback regarding your order. This is being worked on by Austin in our CS department, and it looks like he came up with a solution to help get this resolved. Hopefully, the replacement headlight covers and yellow fog sheets will work for you!

Posted 3 years ago

“Honestly all in all it didn’t fit the way it should’ve been considering the amount of money it was”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the intake did not fit well. Are you able to email us photos of the issue? We would be more than happy to work with the manufacturer to make this right. Please contact us at Support@urotuning.com.

Posted 3 years ago

“Came as the wrong part with the right label for my car contacted the company about a refund and haven’t heard back”

Helpful Report

Posted 3 years ago

Hello Trevor! Thank you for your feedback, we do have to manually approve these returns, and I was able to get that approved for you today. The shift boot you received is the one that was ordered and does fit the Mk4. BFI makes two versions of this boot, one with the elastic base (no trim around the shift boot) and the one you ordered, which fits cars that come stock with the trim piece. This is noted in the product description above. The correct part for your car would be: https://www.urotuning.com/products/bfi-vw-mk4-elastic-base-manual-shift-boot-leather?variant=31700709081143 We can process a refund once the original boot arrives back. Sorry for the delay in getting this approved!

Posted 3 years ago

“I ordered a right and a left side mirror set up and i received two right ones and i still have not received my correct order and its been about a month”

Helpful Report

Posted 3 years ago

Hello Jose! Thank you for your feedback on your order. It looks like we did get this swap processed, and we do apologize for the delays in getting that rolling. We had to order several of them in to ensure that we had the correct side(supplier inventory issue). Please let us know if there is anything else we can assist you with!

Posted 3 years ago

UroTuning is rated 4.7 based on 15,152 reviews