UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,592 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,592 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my fenders ordered in aug 2021”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. It appears the fenders have shipped and are awaiting for an appointment to drop off. You can reach the shipping company at 860-844-6000. Please feel free to reach out to us at Support@urotuning.com if you need anything else!

Posted 2 years ago

“No installation manuals, wasn’t a big deal for me but not everyone will understand how it bolts up.”

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Posted 2 years ago

Thank you for taking the time to leave a review. Most aftermarket parts do not include instructions. However, if you are ever unsure you can reach out to us as we would be more than happy to help. Please contact us at Support@urotuning.com!

Posted 2 years ago

“I never received my order it’s been three weeks since I’ve placed the order; I paid for three day shipping and everyone’s claim is the address is wrong but everything is listed correctly on the invoice. What a waste of 136. Did I mention I have to pay to ship it back although I haven’t received it…”

Helpful Report

Posted 2 years ago

We are very sorry to hear of your recent experience with us. Looking into what might have happened I see that you requested to cancel the shipment as the vehicle was totaled. The item was sent back to the supplier and you were refunded for the order back in full.

Posted 2 years ago

“Part selection was terrible saying that part I order was correct for car and didn't even mention there was an option without the electric pump so I had to use old housing with new water pump which caused problems with the thermostat cause it leaked instead of thinking I had all new”

Helpful Report

Posted 2 years ago

We are very sorry to hear that there was an issue when ordering the part. We do have notes in the listing to check your part number before ordering this part as there is a couple of options for this part. You can always contact us before you purchase the items to confirm as well. We are more than happy to help you return the unused items for a refund or exchange.

Posted 2 years ago

“Unfortunately, the delivery of the part was significantly delayed. When I received the part it did not fit. The vehicle fitment information on the website was inaccurate. However, on a bright note Geoff Igartua, with Customer Service, was very pleasant to work with and did his best to keep me in the loop.”

Helpful Report

Posted 2 years ago

We apologize for the fitment issues with this part. We have since updated our site to reflect the correct fitment. We are glad to hear that Geoff was able to help get this resolved for you. Please feel free to contact us if you need anything else!

Posted 2 years ago

“Hello!The part does not fit my ZF steering rack. I’ve attached photos to show the part.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this part does not fit your ZF rack. Are you able to email us at Support@urotuning.com? We would be more than happy to get this resolved for you.

Posted 2 years ago

“I regret to inform you , the head bolts I ordered were not what I got - I ended up having to re-use some of my old head bolts I should have received around 12 short and 6 long bolts - you guys sent me 12 long and 6 short bolts - I could not wait any longer to send them back and then wait for you guys to send new ones back . Thankfully it seems to be holding up . On the plus side I got a couple stickers from you guys that was the best part of my order . Sincerely , ( @IG Sikk Customs ) ( Dan Bower )”

Helpful Report

Posted 2 years ago

We are very sorry to hear the wrong set of bolts was shipped to you. We would be more than happy to help make this right. We can send you a return label as well as send the correct bolts if you would like. We will reach out to you via email as well to get this resolved!

Posted 2 years ago

“Product came with missing hardware and no instructions”

Helpful Report

Posted 2 years ago

We are sorry to hear that your item was missing parts. We would be more than happy to help get the parts that were missing. The majority of our items do not include installations instructions as they are meant for DIY customers, Installation generally is the reverse of removing the original part. If the install is more complicated than that, we recommend professional installation or looking up install videos/instructions of the same type of part online.

Posted 2 years ago

“They were not the right ones I needed”

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Posted 2 years ago

We are very sorry to hear that the locking lug nuts were not correct. Please feel free to reach out to us at Support@urotuning.com as we would be more than happy to help locate the correct parts for you!

Posted 2 years ago

“The product I ordered is great. Unfortunately it somehow got sent from Tampa to Jax, then back to Tampa and back to Jax again for a week or so.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are very sorry to hear that the shipment went back and forth. Unfortunately, this is something that is out of our control as this was in the hands of the post office. You can always reach out to Support@urotuning.com as we are always happy to help!

Posted 2 years ago

“Fast delivery”

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Posted 2 years ago

Thank you for leaving the review. Was there another issue with your order as to why you rated 2 stars?

Posted 2 years ago

“Product works well, but instructions and install were an unbelievable pain, if I didn’t have any preliminary knowledge I would not have been able to install it without professional help.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are glad to hear that you were able to get this installed yourself. Most all items are for the DIY customer or require professional installation. The manufacturer stands behind their products and if you do need help you can always contact us so we can get you in touch with them.

Posted 2 years ago

“Initially poor because you didn't transcribe the full address that I provided and this ended up causing a lot of problems with the delivery and more than a week's delay in the delivery. I called and a worker called fedex and got this straightened out but unfortunately, fedex continued with the confusion. DO NOT use fedex for delivery in the Tucson area. They have specifically poor customer service, are rude on the phone, hang up on people, and still delayed out the delivery over a week past when they were supposed to have received the correction, possibly out of a passive aggressive response to my complaints to them.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the address was incorrect. I do see that we were working with FedEx to get this updated for you as well on the back end. I am glad to hear that you did receive the items. We do apologize that FedEx was not as helpful, please feel free to contact us directly when placing your next order so we can use another shipping company.

Posted 2 years ago

“At first I ordered the i.e. catch can and with no mention of it being on back order. I then get given 3 different dates of when it will be shipped. After the 3rd I switched to the apr one, and then also without anything being noted on the web page I find out it is also on back order. But being apr they didn't take but a month.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review of your recent experience with us. I am very sorry that the items were back-ordered. We have these items listed as direct ship on our site as these are not something that we stock here at our location. As stated on our site these items are subject to suppliers' stock. We do not have a live inventory of the supplier's stock. Once the order is placed with us we send it over to the supplier and they let us know the current ETA so we can inform you right away if the item is out of stock. I apologize for any inconvenience this has caused you. You can always reach out to us as we would be more than happy to help check the availability of an item before you place your order to avoid this from happening.

Posted 2 years ago

“I received my order in a timely manner however I had issues unrelated to UroTuning with the JE pistons I ordered through UroTuning.”

Helpful Report

Posted 2 years ago

We are sorry to hear that the pistons you ordered may have had some issues. We are reaching out to JE to see if they can provide us with a resolution for you. Please feel free to reach out to us at Support@urotuning.com if you have any other questions or concerns. As soon as we hear back from them you will be the first to know!

Posted 2 years ago

“Ordered 2 wheels and only recieved one I was pretty upset honestly took about an extra 2 weeks just to receive the other wheel. Customer service was decent though”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. It appears that the manufacturer had an error on their end. We are very sorry for the delays on the second wheel. We did ship out some goodies for you for the inconvenience this caused. We are always happy to help make this right.

Posted 2 years ago

“Not the best intake feels a lil laggy when u take off over stock”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the intake felt laggy. Are you able to confirm that everything is connected properly and there are no leaks? Also, are you able to confirm the filter is not over oiled? Please contact us at Support@urotuning.com as we would be more than happy to help get this resolved.

Posted 2 years ago

“improper fitment. Returned Item - Waiting for refund!”

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Posted 2 years ago

“I don't see any difference. I cannot hear the intake at all.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the intake did not make a difference with your vehicle's performance. Are you able to send us more information regarding the issues to Support@urotuning.com? We would be more than happy to reach out to the manufacturer to get this resolved for you.

Posted 2 years ago

“urotuning messed up my order and sent it to their warehouse in Florida, instead of my home which delayed my package by about a week”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Looking into your order it appears the manufacturer of the control arms you ordered shipped this to the wrong address. We apologize for the error made by them. This was something that was out of our control. If you need anything else please feel free to contact us at Support@urotuning.com.

Posted 2 years ago

UroTuning is rated 4.7 based on 13,592 reviews