UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,708 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,708 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 26th May 2024

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received product but urotuning website says fulfilled?”

Helpful Report

Posted 3 years ago

Hey Wilmer! Thank you for leaving your review on this order. It looks like your order is still in transit. Our website marks packages as "Fulfilled" when we print the label provide the package to the shipping service. We can usually fulfill an in-stock order within 1 business day, which we did with your order. Unfortunately, it appears to be taking quite a long time for USPS to deliver this package. I do apologize for this delay and will be reaching out to you via email with possible solutions!

Posted 3 years ago

“Took more than 2 months to ship after endless back and forth emails. Customer service was kind but would not think about purchasing from this site again.”

Helpful Report

Posted 3 years ago

We are very sorry to hear about your recent experience with us. Looking at your order it appears the item shipped from the manufacturer directly. The original ETA provided by them was incorrect and they had several delays shipping out your order. Please understand that this is not how we like to do business and take customer service very seriously here. We would like to make this right for you if you would give us another shot. You can contact us at Support@urotuning.com anytime as we would be more than happy to help!

Posted 3 years ago

“Besides slow shipping on my badge overlays, which still haven’t received after almost 2 months, shipping on other products has been quick and proficient.”

Helpful Report

Posted 3 years ago

“I have yet to purchase a product from URO Tuning that I did not have a problem with.”

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Posted 3 years ago

We are very sorry to hear that the items purchased from us have had issues. I did take a look, and I see some headlights that you purchased a while back from us were defective, and we swapped them out for you. We are always happy to help resolve issues here at Urotuning and make sure that we make it right if there are any issues. Please feel free to contact us if you need anything at all at 813-444-7021.

Posted 3 years ago

“I'm glad they had what I wanted was available and for a nice deal! but the only thing that turned me off was the packaging, it was very terrible.”

Helpful Report

Posted 3 years ago

I am very sorry to hear that the package arrived at you in this condition. We are reaching out to the manufacturer to see if they are able to package these in a way so they are not damaged in shipping. Are you able to confirm if these items are undamaged? We would like to make this right if there is an issue. Please let us know at Support@urotuning.com

Posted 3 years ago

“I typed in my specific car and it said that the spacer fit but when I went to install it i figured out it isn’t compatible.”

Helpful Report

Posted 3 years ago

Hello George! Thank you for your feedback on this item. I am sorry to hear that this did not fit your vehicle. We will have a Customer Service representative reach out to you to figure out why this did not work and get this resolved for you. Keep an eye out for our message!

Posted 3 years ago

“The part had a fitment chart which included my application. However, upon receiving the part and contacting the vendor it did not fit and I was out the money for the return.”

Helpful Report

Posted 3 years ago

Hey Jose, Thanks for reaching out about this! I am very sorry to hear about you receiving the incorrect part, we have gone ahead and sent you a return label to send this back. As well as that, we have also made a new order to get the correct part ordered for you! Should you need anything else feel free to reach out to us!

Posted 3 years ago

“Purchased a few push to connect fittings, and 2 out of 4 leaked from the where the hose pushed in. Ended up swapping them out for some compression fittings I found elsewhere and that did the trick. Shipping was fast though.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave some feedback. I am sorry to hear that you had some issues with the fittings. We sell a lot of these and have not had any issues with them at all. I can say that the hose needs to be cut perfectly straight and pushed all the way into the fitting. Otherwise, you will have leaks if the hose has imperfections in the cut. If you ever have any questions or concerns with purchases we are always happy to help get the issue resolved!

Posted 3 years ago

“Everything I purchase from urotuning is a fast and easy process. I always receive everything quick as well.”

Helpful Report

Posted 3 years ago

“Product looks nice and wasn't as hard to install as I thought but the fit is pretty poor. The switches do not return to the middle as the original switches did. If you move them up or down they stay in that position you have to manually move it back to the middle. I know I installed them correctly so it's a 99% chance it's a fit issue.”

Helpful Report

Posted 3 years ago

“All the hardware for the intake I ordered was missing.. they did work with me resent the missing things but it still was a hassle considering the intake was 350 dollars...”

Helpful Report

Posted 3 years ago

“Part came as ordered, but took a month and a half before it even shipped. Glad it wasn’t something I needed right away. Didn’t provide any kind of updates after the confirmation email until it shipped. Which was concerning.”

Helpful Report

Posted 3 years ago

Thank you for the honest feedback on your recent purchase with us. I deeply apologize that we did not provide you with any updates on your order. Looking into this issue, it appears we did not hear from the manufacturer that there were delays in getting your item. Our goal is to have satisfied customers for each and every order placed with us, no matter how small or big. We are enthusiasts here, and understand the frustration of not having an item(s) in time to finish the job. That did not happen with your order. If you need anything from us at all you can always call or text us at 813-444-7021.

Posted 3 years ago

“Would be a great deal if the bolts cam with the ARP torque lube that you have to use for install. Had to order from Amazon”

Helpful Report

Posted 3 years ago

Thank you for the feedback on your ARP bolts. I apologize that the bolts did not come with the assembly lubricant. We do sell ARP lube packs separately on our site. However, we are always looking for new ways to improve our overall experience. We will make the lube and add on for the bolts!

Posted 3 years ago

“Would not work on my BMW sorry.”

Helpful Report

Posted 3 years ago

Hello Wayne! Thank you for submitting your review on this product. It looks like the charge pipe ordered was not the specific one for your vehicle and that the correct version is currently back-ordered with Burger. We will be more than happy to take this back for a refund, our return portal can be found here: https://www.urotuning.com/a/returns

Posted 3 years ago

“This clamp does not fit a mk7 gti exhaust nor does it fit an mk7 tdi exhaust as described. With longer hardware and a hammer it can acquire the gti exhaust but nowhere near a tdi exhaust. It’s my own fault for relying on a description rather then putting eyes on the actual exhaust but this was a waste of money for my application.”

Helpful Report

Posted 3 years ago

“I bought a o2 spacer. And upon receiving the threads in the internal portion in which the o2 goes into we’re not cut properly. Required re tapping to cut them deeper”

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Posted 3 years ago

“The lug locks wont thread all the way in and it looks like the ends of the threads on the lugs weren't cut properly. they damaged the threads in my rotor and I just want to exchange them for something that fits properly. I think it is just a mistake because the thread pitch is exactly the same. I bought the 39mm lock keys to make sure nobody was going to try and steal my new rims.”

Helpful Report

Posted 3 years ago

“been almost 3 weeks since ordering and still havent recieved this item.”

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Posted 3 years ago

“I purchased the HEX tuning and I still haven't received the required email for the tune to happen. I bought it weeks ago and with no email to download the proper software. I am not satisfied. I am still waiting sadly”

Helpful Report

Posted 3 years ago

We are sorry about the delay from VF to get your HEX Tune setup. Thankfully we were able to get with VF and get this resolved and setup for you.

Posted 3 years ago

“Part arrived with all identification markings ground off. Pretty shady. I sent them an inquiry regarding this and never heard back from them.”

Helpful Report

Posted 3 years ago

UroTuning is rated 4.7 based on 13,708 reviews