UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,658 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,658 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

UroTuning 5 star review on 18th May 2024

Allen W

UroTuning 5 star review on 15th May 2024

Rahul S

George F

UroTuning 5 star review on 14th May 2024

Angel M

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“urotuning messed up my order and sent it to their warehouse in Florida, instead of my home which delayed my package by about a week”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Looking into your order it appears the manufacturer of the control arms you ordered shipped this to the wrong address. We apologize for the error made by them. This was something that was out of our control. If you need anything else please feel free to contact us at Support@urotuning.com.

Posted 2 years ago

“package came in destroyed and the intercooler was bent in some places”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the intercooler arrived damaged. We would be more than happy to help get this resolved or have a replacement sent to you. I do not see that you sent us an email regarding the issue. Are you able to email us photos at Support@urotuning.com?

Posted 2 years ago

“The spacers I bought seem solid so far and look good. They’ve been on my Tiguan for a week. What didn’t take a week was the shipping, that took 5 months…”

Helpful Report

Posted 2 years ago

We apologize for the delays with your order. As mentioned in our emails to you the items were out of stock and on backorder. We are very sorry that the ETA's provided to us by the supplier were not accurate and it took so long for the items to come back in stock. We would be more than happy to make this right for you on your next order with us. Please feel free to contact Support@urotuning.com.

Posted 2 years ago

“Never arrived but that could of been the shippers problem”

Helpful Report

Posted 2 years ago

“Did not fit my vehicle after saying it did. Very disappointed but the quality of this product was excellent. Customer service was slow to respond.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this did not fit your vehicle. We would be more than happy to help get this resolved for you. Are you able to send us detailed information of your vehicle and photos of what you received laid out to Suppot@urotuning.com?

Posted 2 years ago

“Ordered an intake it was missing brackets. They had to work with the manufacturer to get a new one sent, It showed up and it was for a different intake. Just ended up buying the bracket directly from the manufacture.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you received the wrong item. The manufacturer got back to us that they did ship you the wrong item and they sent a return label to us to have you send that back. We apologize for this issue, unfortunately, we were at the mercy of the manufacturer to get this resolved. If you need anything else please feel free to contact us at Support@urotuning.com.

Posted 2 years ago

“Purchased an intake from them, intake was there but not the parts to attach the intake. I contacted the company... still willing to purchase parts from them but still waiting on response from the company.”

Helpful Report

Posted 2 years ago

Thank you for reaching out to us 8 hours ago via email, I have been assigned to your case issues and I have reached out to the supplier to get some resolutions going. I am sincerely sorry for the issues with your order, as soon as I get some responses we will keep you posted via email to get this issue taken care of as quickly as possible. We hope you have a great day, and please remember to reach out to support@urotuning.com with any order issues, as we will do everything in our power to help!

Posted 2 years ago

“First experience with UroTuning and it was not good. I waited nearly three weeks to have all of the items that I ordered in-hand while my vehicle was out of service for one week due to a related part that was not sent. All of this could have been avoided if the UroTuning Rep had been more careful when resending the missing part. I am very disappointed at the lack of communication and consideration. I ordered an O2 spacer and an ARM downpipe. The downpipe arrived quickly (appears to be direct ship), but I never received the O2 spacer. I assumed the spacer and downpipe were in the same box, big mistake. I had to leave my car on jackstands for a week while waiting for UroTuning to send the missing part. I usually make my purchases from ECS Tuning for last 15 year, looks like I need to stay with ECS.”

Helpful Report

Posted 3 years ago

“This is really funny because I still haven't received it. 35 days later.”

Helpful Report

Posted 3 years ago

Hello Mitch! Thank you for the feedback on your order. It does look like this product is still in US customs. We do not have any control over what items get inspected by customs or delays that can occur within customs. We will be reaching out to you via email to follow up with you. Please keep an eye out for an email from one of our customer service representatives!

Posted 3 years ago

“The steering wheel insert is a poor fit. The lines don’t line up. Wouldn’t buy another. It is not what is shown in the pictures. Not at all! Much smaller. That’s why the lines don’t line up. Useless.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that this did not fit. I see that you ordered the insert for the Atlas 2018+ models. What is the year make and model of your vehicle? We would be more than happy to help get this resolved.

Posted 3 years ago

“I ordered a carbon fiber trunk and it looks like it was chipped/cracked or not sealed properly from the factory and not much is being done about it. Very disappointed”

Helpful Report

Posted 3 years ago

We are very sorry to hear that the part may have arrived damaged. I see we have been working with you via email to get this resolved with the shipping company. It looks like the last time we spoke you were going to reach out to the shipping company to file a claim with them. Were you not able to do so?

Posted 3 years ago

“I recently made a purchase of a euro light switch for my mk7 gti. They sent me the wrong item, a cheaper version. I almost did not even realize this. Now the one I actually ordered and paid for is out of stock. There is another identical switch that their customer support team said would work as well. is more expensive but in stock, I feel like they should be able to send me that one due to their mix up.”

Helpful Report

Posted 3 years ago

Hello Parth! Thank you for the Feedback on this product. It does appear you received the incorrect switch. We offered to swap it to the correct ones, when they were available, be refunded to the price of the switch you received, or to return it for a full refund. Glad we were able to resolve this by refunding you in full and not requiring you to return the incorrect switch. Please do not hesitate to reach out to us if you have any issues in the future.

Posted 3 years ago

“I bought this connector for my son's 2008 2.0t because he had a cracked connector. I used the tool to remove the pins because I wanted to keep the original pins and just use the plastic housing so I would not have to cut wires. Well, the original pins would not fit into the new connector. They would slide in and then stop about half way. I tried everything, he ended up cutting the harness and soldering the wires with heat shrink. Not how I wanted it to go together for sure.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave an honest review. We are very sorry to hear that the harness did not work for you. This harness is meant to replace the wires/pins as well as that is what usually goes bad. If you ever need help with an item you purchased please feel free to contact us at Support@urotuning.com or 813-618-8713.

Posted 3 years ago

“Had nothing but issues. I contacted both uro tuning several times as well as Unitronic. Both are very slow to respond. Now I am having running issues. Will be returning and going with another tuner very soon.”

Helpful Report

Posted 3 years ago

We are very sorry to hear that you have some issues with your tune. Looking into this it appears you contacted us after hours on Friday and we did not get back to you until the following business day. I apologize as we are closed on the weekends. I reached out to Unitronic to see if you were able to get this resolved and it looks like they were able to help you out last month to get this installed. Have you had issues since then? We would be more than happy to help you. Please contact us at Support@urotuning.com.

Posted 3 years ago

“I bought side skirts for my Audi A4 , it took forever to come , I paid extra for protected shipping AND THEY CAME BENT AS HELL , they straightened out over time but wtf”

Helpful Report

Posted 3 years ago

We deeply apologize that your item arrived damaged to you. It looks like we are working with you via email to obtain some photos to send the manufacturer that these shipped form. We are more than happy to have the manufacturer make this right for you. However, we would need photos of how you receive the item and the damages to the item.

Posted 3 years ago

“Didn’t go as planned think me leaving them in the car overnight during cold weather made the adhesive on it lose the sticky ness”

Helpful Report

Posted 3 years ago

Hello Kendric! Thank you for leaving your feedback on the Klii product. We should be able to get a replacement for you if you would like. One of our representatives will be in contact with you via email to get this sorted for you!

Posted 3 years ago

“product is not what expected ? I would not recommend this to anyone . over all quality is poor and the wrap is terrible. just not worth the money .. Once again Stay away from this provider ..”

Helpful Report

Posted 3 years ago

We appreciate your feedback, it looks like one of our customer service reps is trying to assist you with any issues you may have, we hope you resolve your issues in a matter that is satisfactory to you.

Posted 3 years ago

“I’m not a fan of being overcharged for VTT products , other than that item arrived as described”

Helpful Report

Posted 3 years ago

Hey Dominique! Thank you for your feedback on this Product, we are looking into our pricing for this product, as it does seem high. Looking into it deeper it appears that we may have fulfilled your order with 2 sets of outlets from Vargas. We will be reaching out to you via email to provide potential resolutions!

Posted 3 years ago

“big problem Had to return. Had the wrong year Listed on your There website .”

Helpful Report

Posted 3 years ago

Hello Joey! Thank you for your feedback on your order. We are sorry that the fitment information for this Pedal Controller was not 100% accurate. We have added a fitment note on this product to ensure that this does not happen again. If there is anything else we can assist you with please reach out to us at support@urotuning.com

Posted 3 years ago

“Never received product but urotuning website says fulfilled?”

Helpful Report

Posted 3 years ago

Hey Wilmer! Thank you for leaving your review on this order. It looks like your order is still in transit. Our website marks packages as "Fulfilled" when we print the label provide the package to the shipping service. We can usually fulfill an in-stock order within 1 business day, which we did with your order. Unfortunately, it appears to be taking quite a long time for USPS to deliver this package. I do apologize for this delay and will be reaching out to you via email with possible solutions!

Posted 3 years ago

UroTuning is rated 4.7 based on 13,658 reviews