UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, UroTuning
Rating: 4.68

4.7 Rating 13,592 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 13,592 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
UroTuning
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gapped the to .028 torqued the plug to 18.5 ftlbs the plug spec and it through a epc light and a random missfire”

Helpful Report

Posted 1 year ago

Sorry to hear that you are having a misfire. We would be more than happy to help are you able to tell what coil pack is causing the misfire? If you have a code reader you can clear the codes and see what cylinder has the issue.

Posted 1 year ago

“I ordered a suspension rebuild kit for the front end and what a mess it was. The first shipment came quickly but was (1) missing the strut spreader tool I had bought in addition to the kit, the trailing control arm bushings were (2) not the FEBI S3 bushings as the listing had stated. As I started installing parts on my new control arms I had picked up I had an issue with the URO PARTS ball joint. (3) The right-side ball joint wouldn't fit called customer service and promptly got another one in the mail, unfortunately, the second (4) right-side balljoint did not fit either. (5) After sending the wrong bushings back I had to contact customer service as the correct bushings had never been shipped. Customer service was pretty good trying to get everything straightened out for me but what a nightmare it has been.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the installation did not go well for you. We are glad to hear that we were able to get this sorted in a timely manner as well. Please let us know if you have any other questions or concerns as we are always happy to help.

Posted 1 year ago

“Everything was fine till i got the wrong part and its been 2 weeks since i first ordered it and returned it and haven’t received a new one yet, i was asked for all this information about the product when it wasn’t right on there end”

Helpful Report

Posted 1 year ago

We apologize for the delays from BMS with your exchange. I see we are reaching out to them to get this sorted for you. We are at the mercy of the manufacturer as this is out of our control. As soon as we have tracking for the replacement part you will be the first to know!

Posted 1 year ago

“Part fits great. However I waited 2 months for the part. Communicating was not the best….. I got offered 100 dollars gift card for the wait time and did not receive no gift card or 100 dollars off. Part on website did not mention out of stock. Every time the ship date would come by it would get pushed back without any explanation. I would have to constantly be emailing Uro tuning customer support so I can get and update or else I wouldn’t receive one.”

Helpful Report

Posted 1 year ago

We are very sorry for the delays with your item as this part shipped from the manufacturer directly to you. I see that we provided you with all of the updates that we had as they were given to us. Unfortunately, the manufacturers do not provide us with a reason for delays, however, what we are seeing industry-wide is delays in materials coming in. We issued you the gift card to your email address you should have that information via email. If you do not please contact Support@urotuning.com

Posted 1 year ago

“Items finally came. After over 30 days I had to call and ask about the items and magically they shipped a couple days after that.”

Helpful Report

Posted 1 year ago

We apologize for the delays with some of the parts on your order as we were waiting for them to come in. I see that we emailed you the status of these items. I apologize if you did not see the email or if the email went to spam. If you do have any questions or concerns you can always email us at Support@urotuning.com.

Posted 1 year ago

“I order it in red and you guys sent it in black I'm not that happy”

Helpful Report

Posted 1 year ago

Looking at your order the part ordered was black. We would be more than happy to swap this part out for red if you would like. However, it sounds like you received what you ordered. Please email us at Support@urotuning.com.

Posted 1 year ago

“Took two months to get rims. Shipping label gave the wrong arrival time by a week. Somehow got charged 25$ for route protection.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, we placed the order right away with the manufacturer. They let us know that these wheels were back ordered for 4-6 weeks, we sent that information to you right away and offered to swap to something else. As per your request, we keep the order open for you. The wheels were shipped out originally from the manufacturer with the wrong tracking number. The correct tracking number shows the wheels arrived at you within 1 week.

Posted 2 years ago

“The product showed up damaged, shipping was astronomically high, product didn’t come with bolts or instructions, preset holes didn’t line up…honestly, probably won’t buy products from urotuning again.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you were not satisfied with your purchase. I do not see an email from you regarding the item showing up damaged. We would be more than happy to get this resolved right away for you. Are you able to email us at support@urotuning.com with photos of the damages? The majority of our items do not include installation instructions as they are meant for DIY customers, Installation generally is the reverse of removing the original part. If the installation is more complicated than that, we recommend professional installation or looking up installation videos/instructions for the same type of part online. We can try and track some down for you if you have trouble finding something. These are aftermarket items and will require some modification when installing as these are not OEM parts.

Posted 2 years ago

“Shipping is fast since I'm in SW Florida. They answer the phone and the one return I had was easy so far. I think they are charging me for shipping though.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I just took a look at all of your orders and you qualified for free shipping on all of them. There is a state tax on your order that we must charge you for. This is not something that we can remove, unfortunately.

Posted 2 years ago

“When I ordered these, it made me choose a color for the headlights and color for the fog lights too. I called UroTuning to make sure it was 4 protective covers, not just 2. I was told yes, it was 4 in total. Well... no it is not. I hope they fix their ordering interface and tell their customer service people about it. I now have to look for material to cover my fog lights, they are the ones that get hit more often. UroTuning staff replied to my email and are friendly. I hope they will fix this ordering issue. I now will be sourcing the product for my fog lights elsewhere.”

Helpful Report

Posted 2 years ago

Hello Ricardo! Thank you for your feedback regarding your order. This is being worked on by Austin in our CS department, and it looks like he came up with a solution to help get this resolved. Hopefully, the replacement headlight covers and yellow fog sheets will work for you!

Posted 2 years ago

“Honestly all in all it didn’t fit the way it should’ve been considering the amount of money it was”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the intake did not fit well. Are you able to email us photos of the issue? We would be more than happy to work with the manufacturer to make this right. Please contact us at Support@urotuning.com.

Posted 2 years ago

“Came as the wrong part with the right label for my car contacted the company about a refund and haven’t heard back”

Helpful Report

Posted 2 years ago

Hello Trevor! Thank you for your feedback, we do have to manually approve these returns, and I was able to get that approved for you today. The shift boot you received is the one that was ordered and does fit the Mk4. BFI makes two versions of this boot, one with the elastic base (no trim around the shift boot) and the one you ordered, which fits cars that come stock with the trim piece. This is noted in the product description above. The correct part for your car would be: https://www.urotuning.com/products/bfi-vw-mk4-elastic-base-manual-shift-boot-leather?variant=31700709081143 We can process a refund once the original boot arrives back. Sorry for the delay in getting this approved!

Posted 2 years ago

“I ordered a right and a left side mirror set up and i received two right ones and i still have not received my correct order and its been about a month”

Helpful Report

Posted 2 years ago

Hello Jose! Thank you for your feedback on your order. It looks like we did get this swap processed, and we do apologize for the delays in getting that rolling. We had to order several of them in to ensure that we had the correct side(supplier inventory issue). Please let us know if there is anything else we can assist you with!

Posted 2 years ago

“Poor shipping strategy still haven't received my rear diffuser”

Helpful Report

Posted 2 years ago

Looking at your order it shows that the rear diffuser shipped out on Feb21st. and was delivered on March 1st. If you did not receive this item we can file a claim with FedEx however, they typically only allow a claim up to 10 days after the delivery date. Please feel free to reach out to us at Support@urotuning.com.

Posted 2 years ago

“The wooble bolts were supposed to allow me to fit a 114.3mm rim onto a 112mm hub. The bolts didn't work because I was unable to line up the holes enough to get more than one bolt in. It was impossible. The idea is good but being able to apply it is unsatisfactory.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear these did not work for you. We have sold a lot of these and have not had any issues. Are you sure that the wheels are 5x114.3 and the hub is 5x112? These should work with no problem.

Posted 2 years ago

“Thought it would give me a much greater and louder sound out of the intake, I can barely hear it.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the intake. If you can email us at Support@urotuning.com we would be more than happy to work with you and the manufacturer to see what can be done.

Posted 2 years ago

“ca donne rien d’acheter ca aucune diference et le bruit de shop vac et trop chères a ne pas acheter”

Helpful Report

Posted 2 years ago

“Great looking part, but the bracket doesn't fit without modification/cutting the bottom leg at least a quarter of an inch in order for it to clear the bottom timing cover.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. It looks like you purchased the 034 intake manifold, we have not had any issues with the item needing modification. If you are able to email us at Support@urotuning.com we would be more than happy to help and reach out to the manufacturer.

Posted 2 years ago

“A flat piece of plastic with no holes no directions and a bag of bolts”

Helpful Report

Posted 2 years ago

“These guys are super fast and shipping but when it comes to asking questions and following up not so great Still haven't got what I ordered or my questions answered”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. I see that we are emailing back and forth with you regarding the issue. We will continue our support there so that we can get this resolved!

Posted 2 years ago

UroTuning is rated 4.7 based on 13,592 reviews