UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I wanted to upgrade the front sway bar bushings on my 2009 BMW 528iXdrive with firmer poly bushings. According to the UROTuning catalog, these were the correct ones. Once received, they were nowhere close to the right size. I did find another supplier online that did offer the correct ones which I have installed and they are awesome. The reason that I am giving UROtuning a low rating is because they are charging me both a restocking fee and a return shipping fee. So I'm paying for their catalog mistake. Had they not charged me to return the wrong product, I would have given 5 stars.”

Helpful Report

Posted 2 years ago

We are very sorry that these did not fit your vehicle. I do not see that you reached out to us regarding this issue. I can assure you that we will NOT be charging you a restocking fee for our mistake. If you need anything else please feel free to contact us at Support@urotuning.com.

Posted 2 years ago

“Pretty lame experience with URO and "customer service". After ordering, I was flooded with emails about hurrying up and buying things that were in my cart. When it came to my order, I had to reach out twice before getting any response and they only informed me that my brake parts were being drop shipped. When asking about the other parts, I took a couple of tries to get them to understand that I was asking about something other than the brakes.”

Helpful Report

Posted 2 years ago

We are very sorry that you feel this way. Looking at your order some of the items were not in stock as stated on our site and are subject to the manufacturer's availability. Not all of the products ordered ship from the same manufacturers as well as some items shipped from us. Looking at the tracking information provided to you, I see that all the items have arrived. Please let us know if you have any other questions or concerns.

Posted 2 years ago

“First round of ordering, my order got kicked back and canceled by their “fraud” team even though I filled out the proper emails to confirm my identity. I had to call and verify myself for now a second time place a second order all while waiting for my refund for the first order. Finally after 7 weeks of waiting I received PART of my order. Still waiting on the rest. Wish there was something on the website about the products being in back order……”

Helpful Report

Posted 2 years ago

We apologize for the issues when placing an order on our site. Unfortunately, we have no control over the fraud department and how fast they can approve and order. We apologize for the delays as these items ship from the manufacturer directly and are subject to their lead times and stock. I see that the items have been shipped and delivered to you.

Posted 2 years ago

“Item was advertised and "SCRATCH AND DENT" when it should have been described as SCRATCH AND CRACK! Huge difference between a dent and a crack.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the engine cover had a crack in it. This appears to have happened during shipping as this was not on the engine cover when it was shipped out. Are you able to email us more photos of the cover as well as the box this was shipped in? We would be more than happy to help get this resolved!

Posted 2 years ago

“Worked for 5 days”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the product stopped working. Are you able to provide us with more information as to what happened? If you are seeing a check engine light coming on, this product as stated on the site is not a guarantee to remove the check engine light. You would need a tune to remove the code completely.

Posted 2 years ago

“there is a safety pin at the bottom that it too short to fit into the placement on the brace on the car, so you can lock the suspension in... just buy the original suspension from a store”

Helpful Report

Posted 2 years ago

We are very sorry to hear that the coilovers did not fit your vehicle. Are you able to provide us with photos of the safety pin? We would be more than happy to make this right!

Posted 2 years ago

“I got the wrong oil filter with my oil change kit.”

Helpful Report

Posted 2 years ago

We are very sorry that you received the wrong oil filter with your oil change kit. Are you able to provide us with the year make and model of your vehicle as well as a photo of the filter that you received? We would be more than happy to make this right!

Posted 2 years ago

“Rec'd first package with plugs and coils thrown about, no packaging just loose! Thought plugs could have been damaged. Requested new ones...”

Helpful Report

Posted 2 years ago

Kelly, We are very sorry that you received the plugs without any packaging. We have brought this up to our warehouse manager as this is not how we like to do business. I see that we shipped a replacement to you. Please let us know how the replacement arrived.

Posted 2 years ago

“Took awhile to get. Took a month and of course it didn't fit. Mass airflow was too small to fit the cover.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. As per our site, this part does not fit the 325xi as this only fits the 330's. If the item is still in a new and unused condition we can take it back for a return.

Posted 2 years ago

“The exhaust clamps don’t fit the tips or the exhaust pipes.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review on the exhaust clamp. This product should fit most stock exhaust pipes. Are you able to measure your current system to see what size clamp you need? We might have the correct one for your vehicle.

Posted 2 years ago

“I have called already to complaint about the Racing Line Strut Bar Brace, the middle part of the kit the screws doesn’t screw properly on the right side of the middle part and I haven’t got a response yet. I need at least to replace that part of the kit, I am not requesting a Complete return.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. We are sorry to hear that you are having some issues with this part. We have reached out to the manufacturer that these parts shipped from to get this resolved for you. As soon as we hear back from them you will be the first to know. We apologize for the delays and any inconvenience this has caused you.

Posted 2 years ago

“I’m very disappointed with the guest service..I couldn’t return a part that didn’t fit.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that this part did not fit. I see that we sent you the information to return this item back for a full refund and never heard back from you.

Posted 2 years ago

“Worked for little over 1000 miles before CEL returned”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. These are noted that they do not remove the CEL, If you are able to tune the car, these parts working together with the tune will remove the light.

Posted 2 years ago

“The pvc valve was good ,BUT you didn't send the connector from suppercharger to engine or the o rings. Had to porches of local repair shop two days later because it was the weekend.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there was a part missing. These come from the Audi directly if there was something missing we can reach out to them to correct this. Please email us photos at Support@urotuning.com.

Posted 2 years ago

“Upon receiving my parts I found that the metal fitting that was supposed to come with my kit did not come with it, so I have all this piping but no fitting to put it in the oil filter housing, would like a response”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you were missing the PCV valve with your order. This came directly from the manufacturer and we are working with them to get the missing part shipped out to you right away. As soon as we have tracking you will be the first to know! Please feel free to contact us if you need anything else in the meantime!

Posted 2 years ago

“Took longer then I thought to ship quality of the part(s) was great I ended up ordering from a different company and got it within 2 days. I installed theirs but will keep this one as a back up or sell it locally.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. This order was a direct shipment from the manufacturer. Your order was processed right away with the manufacturer. It looks like they did not have these in stock right away and shipped them out a week after the order was placed. We apologize for any inconvenience this has caused you.

Posted 2 years ago

“The website said that these would fit on my 2002 VW Beetle GLS TDI and they don’t. The connectors are totally different and the hole in the body for them is a different size. Since my old side markers broke coming out of the car I will just have to make these work, which is fine but I wish it didn’t show up as fitting for my car when it clearly does not.”

Helpful Report

Posted 2 years ago

We are sorry to hear that these did not work. Are you able to send photos of the connectors and the size difference of the hole? Please contact us at Support@urotuning.com as we would like to get this resolved.

Posted 2 years ago

“When I purchased the coil's there was no message about sold out, after that, days after I received an emai that explained if I wanted to wait the item back order, good quality APR I need to use the car in order to give an opinión. Regards”

Helpful Report

Posted 2 years ago

We are sorry to hear there was some confusion at checkout. If we are out of stock of these parts they will state "Direct Ship" which means we order them from APR directly. Unfortunately, we are at the mercy of ARP to ship these out and are subject to any lead times or delays they might have. If you are ever unsure if an item is in stock please reach out to us as we would be more than happy to help.

Posted 2 years ago

“Good quality parts. I mean It’s just a timing kit. Only problem is I couldn't Put my engine mounts on because the tensioner was slightly in the way. Have to grind my mount for it to fit. A big inconvenience but it is what it is when it comes to aftermarket. They aren’t always gonna be the same design or fit as oem.”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you had to modify the mount to get this to fit. We sell a lot of these and have not heard of this issue before. It is possible that you received a tensioner that was cast wrong and or had a defect in the material. If you do have any issues with the items that you purchase from us, please contact us at Support@urotuning.com as we would like to get this resolved.

Posted 2 years ago

“I never got my filter”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not receive this part. It looks like the item is on the way back to us as USPS states the address was invalid. Please contact us at Support@urotuning.com as we would be more than happy to help get this resolved for you!

Posted 2 years ago

UroTuning is rated 4.7 based on 15,152 reviews