UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,152 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Send me wrong rims”

Helpful Report

Posted 1 year ago

We are sorry to hear that the part was wrong. Please email us as we would be more than happy to help!

Posted 1 year ago

“All good and all but a little overpriced in my opinion and I ordered a shift Boot and it was supposed to be black and it came in Red wrong color, but still waiting for a response from the company no response yet 5 days later.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that you received the wrong color. I see that we are working to get the correct one to you right away. Unfortunately, these items are made to order and take some time. We apologize for all the inconvenience this has caused you.

Posted 1 year ago

“My first experience was with an Audi Q5 engine sensor, that came faulty. It took me on a goose chase trying to find what was wrong spending a lot of money changing other sensors. Now this second experience with a BMW rear axle, they cut the price in half 2 weeks later and the parts are just rebranded. Shipping was fast only pro.”

Helpful Report

Posted 1 year ago

We are sorry to hear that the first part came faulty. I see we issued a refund back to you for that part. As for the axle please reach out to us as we would be more than happy to help!

Posted 1 year ago

“We've done quite a bit of business in the past. And I've never been one to speak ill of a merchant minus good cause. I recently was in the market for an Air to Air intercooler for my Audi. You have one listed but you also marked it up by $500 bucks. Why would I spend what amounts to an additional $900 bucks when I can simply purchase it from the source? Also having a sales rep "CLAIM" he's giving me a discount when in fact the price he quoted IS THE PRICE of the item at the source. When you have REPEAT customers at the very least, treat them as if they matter.”

Helpful Report

Posted 1 year ago

Anthony, Thank you for taking the time to leave a review. We apologize as this item was priced incorrectly as you mentioned. I am not sure what salesperson you spoke to when trying to purchase or why the salesperson did not look into this more when you called in. However, we have updated the site and apologize for any inconvenience this may have caused you.

Posted 1 year ago

“Fast shipping”

Helpful Report

Posted 1 year ago

Thank you for the review, was there another issue with your order that prevented a higher rating?

Posted 1 year ago

“Tried calling a couple times, no answer, even left a voicemail still haven’t received a call back. It’s been almost a week already.”

Helpful Report

Posted 1 year ago

Anthony, We are sorry to hear that you could not get through when calling in. I will have someone reach out to you, we apologize for any inconvenience this may have caused.

Posted 1 year ago

“I could update the review once I actually receive the product because it might be great. Since they used the USPS to ship it has been lost for the past 3 weeks and has yet to arrive.”

Helpful Report

Posted 1 year ago

Eric, We are sorry to hear that USPS had some issues with your order. It is always best if faster shipping is needed to pay for that service as standard shipping does take a while. If you need anything else please feel free to contact us!

Posted 1 year ago

“Plastic rings broke (1st pic) causing a vibration in rim, so I went on Amazon and purchased metal rings in 74.1 od 67.1 id (2 pic) and they worked.”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the hub rings broke. Ar you able to provide more information as to how they broke? We have sold a lot of hub rings that are plastic without any issues.

Posted 1 year ago

“Bolts were stripped on pcv valve cover said I didn’t qualify for a refund or return even thoe I haven’t driven my car just for this reason 3rd time I have problems with them”

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Posted 1 year ago

We are sorry to hear about the issues with this catch can. I see that CTS is going to work with you directly on this issue. Please let us know if you have any other questions or concerns.

Posted 1 year ago

“Previously wrote good review I take it back, bearing lasted not even 1k miles properly torqued they sent me one under the 1 year warranty get what you pay for”

Helpful Report

Posted 1 year ago

Justin, We are sorry to hear that the bearing lasted a short period of time. We would be more than happy to help you with the warranty process. Please reach out to Support@urotuning.com.

Posted 1 year ago

“I ordered oil cap and coolant cap. And a cooler reservoir CAP don't even fit. I sent a email to show did not fit. I still have hear anything back yet.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you've experienced with the oil cap, coolant cap, and cooler reservoir cap not fitting as expected. Your feedback is important to us, and we want to ensure your satisfaction. It's possible that our customer support team is currently processing your email, but we understand your concern regarding the response time. If you haven't heard back from them within a reasonable timeframe, you may consider reaching out to them again or trying to contact them through an alternative method if available. We're committed to resolving this issue for you and providing you with the correct parts or a suitable solution. Thank you for bringing this matter to our attention, and we appreciate your patience as we work to address it.

Posted 1 year ago

“I received the glasses on one side with the screw open and not tightened well. And unbalanced on both sides of each other.”

Helpful Report

Posted 1 year ago

We apologize for the quality issue you've encountered with the glasses you received. It's important to us that you have a positive experience with our products. Please contact our customer support team at Support@urotuning.com to report the problem with your glasses. We'll work to resolve this issue promptly. Your feedback is valuable to us, and we appreciate your patience as we address this matter. Thank you for bringing it to our attention.

Posted 1 year ago

“My strut had peeling paint, and what appears to be surface rust. Ordered on 7/31 and it is now 08/14 . Still waiting for a response from the supplier. It was faster for me to order a new one. Response on this issue has been slow.”

Helpful Report

Posted 1 year ago

We sincerely apologize for the condition of the strut you received and the delay in addressing this issue. Your feedback is essential, and we want to ensure that you have a satisfactory resolution. We'd like to clarify that this particular item is not in stock, which has contributed to the slower process of resolving the problem. However, please be assured that we are actively working with our supplier, 034, to expedite a solution for you. We understand that the delay has been frustrating, and we genuinely appreciate your patience. To ensure a more timely response and resolution, please don't hesitate to reach out to our customer support team at Support@urotuning.com, who will be in contact with 034 to expedite this matter. Thank you for bringing this to our attention, and we look forward to making this right for you.

Posted 1 year ago

“I only gave a 2 because I was a little bummed about this purchase. The website shows the trans mount cheaper as an add-on to buying the engine mount. This is why I ordered it together from you guys. It turns out, I received two engine mounts instead, and your website is incorrectly mapped. It inadvertantly adds an additional engine mount for that price, not the trans mount it shows. When I called to get it corrected, you guys did mail me the right part, but I had to pay the difference. I'm pretty sure that legally you should have given me the parts at the advertised price. It isn't my fault your web developers made a mistake. This is why you have lower environments for testing before you put it on the main website (I'm a developer). I didn't fight it because I've been a customer a while, and don't feel like fighting. But basically this was a false advertisement. Technically I have a receipt showing that I payed for those parts at the said price. That is a legal transaction. Would be really cool if you guys refunded me the difference and owned up to your mistake. Also, I'm not complaining. You guys asked me for a review. Sorry. Have a great weekend though, guys.”

Helpful Report

Posted 1 year ago

Daniel, This is Robert the customer service manager here at UroTuning. Thank you for taking the time to leave a review. I am sorry to hear about the issues you had when ordering the mount kit. You are correct the transmission mount should have been shipped to you at no additional cost. We have gone ahead and refunded you for the amount that you paid as well as the return label as this was our mistake. We apologize for any inconvenience this may have caused you.

Posted 1 year ago

“Box was delivered but I am missing parts... called yesterday morning haven't heard anything back yet, I am not able to drive my car its on the lift on the shop they're charging me money for it sitting there.... I don't have another transportation. I ordered the solowerks coilovers.”

Helpful Report

Posted 1 year ago

We regret to hear that you haven't received all the parts you expected, specifically the full assembly for one side of the front. Your feedback is essential to us, and we apologize for any inconvenience this has caused. We'd like to note that it's crucial to inspect the package for damage upon receipt, and we appreciate your understanding in this matter. We always recommend confirming that you've received everything before proceeding with installations. In response to your situation, we have already taken action to address the missing parts. Solo Werks has been alerted, and they are working diligently to send you the necessary replacements as soon as possible. Your satisfaction is of utmost importance to us, and we are committed to resolving this issue promptly. Thank you for your patience, and please do not hesitate to reach out to us if you have any further concerns or questions.

Posted 1 year ago

“Usually very good service, but you sent me the wrong alternator”

Helpful Report

Posted 1 year ago

We appreciate your past support and your understanding regarding our service. We regret the inconvenience you've encountered with the incorrect alternator sent to you. Our commitment is to provide the right parts to our customers, and we understand that this time we fell short of that expectation. We're pleased to hear that you've had a positive experience with us in the past, and we want to ensure that we make this right for you. To resolve the issue with the wrong alternator, we would be more than happy to arrange a swap for the correct part. Please contact our customer support team at Support@urotuning.com, and they will assist you in initiating the exchange process. Thank you for your understanding, and we apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we look forward to providing you with the correct alternator promptly.

Posted 1 year ago

“Bait and switch, received 2 china made mounts, they advertised Viaco parts, when i called about it, they changed the description to will send available parts on hand. They did send me a REIN part after concerning my disappoint. This put off my job of replacing all the mounts untill i received the Rein part. i will not be using this company again because i don't know what i'll receive differently from what I ordered.”

Helpful Report

Posted 1 year ago

We apologize for any confusion or disappointment you experienced with the product you received. Your feedback is valuable to us, and we regret that the item did not meet your expectations. Regarding the brand information, we understand your concern. While the brand might not have been explicitly mentioned on the site, we aim to provide accurate and transparent product information to our customers. It's important to note that we take your feedback seriously and continuously work to improve our product offerings and descriptions. We regret any inconvenience the situation may have caused and appreciate your understanding. If you have any further concerns or if you would like to discuss this matter in more detail, please do not hesitate to contact our customer support team at Support@urotuning.com. Our team is here to address your concerns and provide you with the necessary assistance. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“It doesn’t clear the firewall when installing on high flow catalytic converter”

Helpful Report

Posted 1 year ago

We apologize for the fitment issue you encountered during the installation of the product on your high-flow catalytic converter. Fitment compatibility is crucial, and we understand the frustration this may have caused. To address this matter and find a suitable solution, we kindly request that you contact our customer support team at Support@urotuning.com. Our team will prioritize your inquiry and work diligently to assist you in resolving the clearance issue and finding a compatible solution. Your satisfaction is important to us, and we are committed to ensuring the successful installation and usage of our products. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our products and provide better support.

Posted 1 year ago

“Poor communication from customer support.”

Helpful Report

Posted 1 year ago

We apologize for the poor communication experience you had with our customer support team. We understand how important effective communication is, and we regret any frustration this may have caused. In this specific case, we want to clarify that the items you ordered were not in stock and were shipped directly from the manufacturer. We acknowledge the lack of communication and understand the challenges this may have posed in providing updates. Please rest assured that we are actively working to improve our communication processes and provide better support. If you have any further questions or concerns, please feel free to contact our customer support team at Support@urotuning.com. Our team is here to assist you and provide you with the necessary information. Thank you for bringing this to our attention, and we appreciate your understanding as we work to enhance our services.

Posted 1 year ago

“I’ve order from you guys before and when I got a defective item you guys refused to make right on it do I had to buy another one. That’s really not cool. You guys won’t get beck to the customers which makes it worse.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and apologize for any inconvenience you experienced in the past with a defective item. Upon review of your previous situation, it appears that we provided you with the warranty information to address the defective item. We regret if there was any misunderstanding or if our communication fell short in conveying the available options to you. Your satisfaction is important to us, and we value your input. If you have any further concerns or if you would like to revisit the warranty process, please feel free to contact our customer support team at Support@urotuning.com. Our team is here to assist you and ensure that any outstanding issues are resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your understanding as we continuously strive to improve our products and services.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,152 reviews