UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.66

4.7 Rating 15,487 Reviews

91 %

of reviewers recommend UroTuning

4.7

Based on 15,487 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

UroTuning 5 star review on 1st September 2025

FelixFelix R

Matt R

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i'm not satisfied at all the muffler system i did ordered was not the same as described and shown in the video........... and also i did tried contacting UROTUNING i did not got any answer????”

Helpful Report

Posted 5 years ago

“If you are wanting to buy something go elsewhere! Customer service is bad and are no help at all basically wasted my money and time with a purchase.Sent me two of the same seals and couldn’t help me considering it wasn’t what I ordered they knew it wasn’t wat I ordered but continued to say they couldn’t help me or do anything about it”

Helpful Report

Posted 1 year ago

Davine, I apologize for the issues with the seal that you ordered. Looking into this it appears the image was incorrect for the part number order. However, VW was not able to locate the part that we had a photo of. If you have a part number from the actual part that you need are you able to email that to us? This way we can send it to VW and see if they can track down the correct part needed.

Posted 1 year ago

“Didn’t fit”

Helpful Report

Posted 1 year ago

We are sorry to hear that this part did not fit your vehicle. We would be more than happy to help locate the correct parts for you. Please reach out to Support@urotuning.com.

Posted 1 year ago

“Package said it delivered Oct 31st but when I looked in mail box nothing now it shows Nov 10th today that it’s in white plains”

Helpful Report

Posted 1 year ago

We are sorry to hear that it did not arrive to you. We would be more than happy to help and get another one sent out. Please reach out to Support@urotuning.com.

Posted 1 year ago

“The ignition coils I got did not fit in my beetle even when it said it would on your website. I sent an email asking to solve this issue but after almost a week I have not heard yet from you guys. I guess I am going to call you guys in upset mode since I need that fix.”

Helpful Report

Posted 1 year ago

Erik, We are sorry to hear these did not fit. I see that we emailed you back the next day and have not heard back from you. If you can check your spam folder that might be the issue. We apologize that these did not fit. Are you able to provide us with photos of the issue?

Posted 1 year ago

“Received the wrong part through a dropshipper. Contacted customer service who didn't reply for a 5 business days. called with no answer after a 15 minute hold time. I received a email reply while on hold that requested more info this was day 5. Waited 1 more day with no reply and then sent a follow up email back giving up and requesting a refund, which was promptly processed.”

Helpful Report

Posted 1 year ago

Grant, We deeply apologize for all of the inconvenience this caused you. We understand how frustrating it can be when you do not receive the correct parts in time to finish the job. We apologize that customer service took some time to get back to you in regards to the issue you had. We did issue you a refund in full for this mistake. We can assure you that this is not how we like to do business and should we gain your trust back we would like to make things right for you.

Posted 1 year ago

“I will NEVER buy Konig wheels ever again, and tell everyone I know to do the same - KONIG is a dishonest company! I bought multiple wheels from them to try test fitting knowing I would have to pay shipping fees. I unpackaged the wheel on my sofa. I never took off the plastic sheath that protects the outer wheel. I used gloves, never mounted the tire, and only finger-tightened two lugs. The wheel was always on furniture blanks and never touched the ground; all this to protect the wheel from damage to ensure I get a refund. I sent the wheel back and Konig denied the refund. I saw a picture of a long scratch straight down the center. I assume they used a box cutter to open the package and the knife's edge dragged across the top of the wheel. I know I did not make this scratch. I know because I have pictures and video of the wheel's condition and my packaging of the wheel. In fact, I took photos during the whole installation as well. I even sent photos to UroTuning before the return. UroTunning gave me the refund anyway, so didn't have to go to war, but, as I said, NEVER BUY KONIG!”

Helpful Report

Posted 1 year ago

Daniel, We are sorry to hear that you had a bad experience with Konig. I see that we were able to help you out in this case and get things resolved. In situations like this, it is hard to know where the issue lies as there could have been an issue during transit that caused the scratches.

Posted 1 year ago

“This company was promising however the wrong note size was sent. Why ask for year make and model of the vehicle??? The most disrespectful part about this company is the ceo and the staffs attitude and response to my concern and or issue. It shows why they sent the wrong hub size, because they have a very poor attitude and mindset. Refund and spam this company pending!”

Helpful Report

Posted 1 year ago

Durante, We are very sorry to hear that you received the wrong center bore size. Looking at the photo of your adapter I see they sent you a 57.1 center bore which is what you ordered. I also see that we were attempting to work with you on the issue of getting the correct parts if there was a mistake in ordering. However, you did not provide this information to us. There was no vehicle information on your order only the specs of the adapter. Again we would be more than happy to help you get the correct parts. We would need to know what your vehicle is as well as the specs on the wheels you intend to use on your vehicle in order to get you the correct parts.

Posted 1 year ago

“Ordered an obd eleven 15 days ago and still haven’t received it customer support wasn’t much help the first time the post office screwed it up and now it’s been 4 days without a status change…..”

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Posted 1 year ago

We apologise for the issue with USPS. We have set up a replacement for you and it shows delivered.

Posted 1 year ago

“Didn't work with BMW E93 M3 as advertized and support has been notified twice with no response. However it was good when used with 2016 BMW 750i Xdrive.”

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Posted 1 year ago

We are very sorry to hear that this did not work for your E93. We are working with you to return the item and or exchange it. We will continue the support via email with you.

Posted 1 year ago

“Terrible customer service I received the wrong product called customer service talked with Ryan he told me he take care of it. It’s been 2 weeks and nothing I’ve called and emailed with no reply”

Helpful Report

Posted 1 year ago

Joseph, We apologize that Ryan took some time to get this resolved for you. Please understand that this item is not something that we stock. We have to reach out to the manufacturer to get the return approval as well as make sure the correct item is in stock as well as set up the exchange for you. It is not as simple as if these items were something we had in stock here as we could get that going right away for you.

Posted 1 year ago

“I placed an order October 1st. Received the item in a few days. Fast shipping which was very nice. I'm not pleased with the item so I'd like to return it. They charge a restocking fee for the item which is not cool. Places shouldn't be doing that anymore now that we're in 2023. What the problem is now is that they issued me an RMA number but they haven't sent me a label and after repeated emails I keep getting the run around. "We're waiting for our vendor." This is very unprofessional and the last time I will ever do business with this company.”

Helpful Report

Posted 1 year ago

Mike, We are sorry that you feel that way. Please understand that all returns have a restocking fee as all items are inspected upon receiving them back to ensure they are in new and unused condition. The items are also repackaged for the next customer who is expecting a brand-new and unused item. This process takes time and material to do. This item also needed to be sent back to the supplier and we MUST have them approve the return first. I understand that waiting to send the item back is not ideal but as a dealer for Valvetronic, we must follow their RMA process.

Posted 1 year ago

“Very bad shipping ive been waiting for a banjo bolt for 15 days I emailed them and no response still waiting as of today”

Helpful Report

Posted 1 year ago

Angel, We apologize for the shipping delays, it appears that you selected the slowest shipping method Ground Advantage. This service can take 10 business days to be delivered as stated on the site. Please understand that we have no control over the package once it leaves our hands.

Posted 1 year ago

“Horrible experience. Software locked up my x5 and I had to have towed to dealership. Rep I was working with tried the installation so it was done by a professional. Very disappointed, cost $600 to reprogram and dealer did not reimburse.”

Helpful Report

Posted 1 year ago

Jim, We are sorry to hear that you had some issues with your tune. Please understand that we do not manufacture the software and are working with the manufacturer to get this resolved for you. I see that we are working with you and them on this.

Posted 1 year ago

“It's been two weeks since I placed order and I have not received yet my order. Awful service, it will be my last order from this place.”

Helpful Report

Posted 1 year ago

Hector, We are very sorry that you feel that way. Please understand that we have no control over shipping and how long it takes for an item to get to you. It appears that USPS lost your item and we refunded you in full for this mistake on USPS.

Posted 1 year ago

“Ordered 3 bolts. 2 weeks have passed and going on to 3 weeks. This is ridiculous.”

Helpful Report

Posted 1 year ago

We apologize that the bolts are taking a while to ship. Looking at your order I see you selected Ground Advantage, please note that this is the slowest option and states on the site it can take up to 10 business days to receive the Package.

Posted 1 year ago

“The pressure sensor that was sent is the wrong one”

Helpful Report

Posted 1 year ago

We are very sorry to hear that the fuel sensor was incorrect. I do not see any emails from you illustrating the issues you encountered. We would be more than happy to help get this resolved for you. Please contact us at Support@urotuning.com

Posted 1 year ago

“Shipping was all over the place was sent to different state every other day and took 8 days and would have taken longer if I didn’t drive to the wrong city and pick it up myself and customer service didn’t respond until after I picked up my package so all they had to say was “by the looks of it your package was delivered” well yes and the only reason it wasn’t sent back to a different state again was because I had to spend my gas going to get it so I could finally receive it.”

Helpful Report

Posted 1 year ago

We apologize for the shipping issues you encountered, and we understand your frustration with the delivery process. It's important to note that once a package is in the hands of USPS or another carrier, the shipping process is out of our control. We appreciate your proactive effort in driving to pick up your package, which ultimately ensured its delivery. We're here to assist and provide support to the best of our abilities. If you have any further questions or concerns, please feel free to reach out to our customer service team. Thank you for your understanding, and we apologize for any inconvenience you faced due to the shipping challenges.

Posted 1 year ago

“Crappy service and didn’t get my 200 credits as I ordered as well as changed the listing… They also delayed shipping till I called them… I will not be ordering from them again”

Helpful Report

Posted 1 year ago

We're sorry to hear about your dissatisfaction with our service. We'd like to clarify that the product you ordered does not include credits, as it has not been offered for over a year. Additionally, it is a subscription service, and the item you received matches the exact product advertised on our site. We apologize for any confusion or inconvenience regarding the delayed shipping, and we're committed to improving our service. If there are any specific issues you'd like us to address or if you have any further questions, please don't hesitate to contact our customer support team. Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future. Thank you for sharing your concerns.

Posted 1 year ago

“the purchase of a couple very small fittings earned me a massive number of emails from Urotuning before the prodoct was even sent, and more emails every since. Ridiculous. Will not do business with you again.”

Helpful Report

Posted 1 year ago

David, Thank you for taking the time to leave a review. We apologize if there were a lot of emails sent to you before or after the order. I am not sure about all of the emails that were sent as a lot of them could be for our promotions, rewards points, etc. However, you can unsubscribe from the emails if you would like as well.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,487 reviews