UroTuning Reviews

Name: UroTuning
Address: 9270 E Columbus Dr, Suite 113, Tampa, Florida
Rating: 4.67

4.7 Rating 15,153 Reviews

92 %

of reviewers recommend UroTuning

4.7

Based on 15,153 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Urotuning Reviews Downpipe was super easy to install and sounds great! Everything fit perfect. Installed in less then an hour

Visit Website

Phone:

8134447021

Email:

support@urotuning.com

Location:

9270 E Columbus Dr,
Suite 113,
Tampa
Florida
33619

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Noticed the fitment was loose for 3 of the 8 lifters. I measured them against my OEM lifters and the lifters that fit to find out they're almost 1 mil undersized.”

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Posted 1 year ago

“Parts isn't here yet”

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Posted 1 year ago

“Be careful. The pictures are kinda blurry so it’s hard to actually see what you’re buying. I should’ve looked a little hard as I thought I was buying a side skirt. Turns out it’s just some sheets of fiberglass that go under your side skirt. And of course there are no returns so I’m just out that money I spent.”

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Posted 1 year ago

We are sorry that you feel like you wasted your money on this item. It is pictured on the site that these are splitters and not side skirts. We also have an install video that shows you what these are and how to attach them to your vehicle. Unfortunately, these are not able to be returned once you order them as they are cut to order. However, we are more than happy to help if you would like to order something else.

Posted 1 year ago

“Have not received my order”

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Posted 1 year ago

“It didn’t even work I’m in the process of returning it , I wish the product worked I really needed it now I have to pay out of pocket to return a product that should’ve already worked and wait days just for my money back do better urotuning”

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Posted 1 year ago

We are sorry to hear that the part did not work, I do not see any emails from you reporting any issues with the item. We would be more than happy to get this resolved.

Posted 1 year ago

“They sent me a different pice then the picture and trying to give me 75% of my money back”

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Posted 1 year ago

“When I order the fuel cap believe I order correctly, mk7.5 gti 2018. I get something that doesn't even fit & right logo on gas cap not right fitment! Been busy but going to be returning it.”

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Posted 1 year ago

Jody, I am sorry to hear that the cap did not fit your mk7.5. Just to confirm which style of gas cap do you have? there are two models as stated on the site. One is a push and twist the other is a screw-in style. Please reach out to Support@urotuning.com with the details as we would be more than happy to help get this resolved for you!

Posted 1 year ago

“Parts ordered are not correct, have sent 2 emails about the issue and no response, called and was told again to send email about this issue.”

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Posted 1 year ago

We are sorry to hear that these were wrong. I see that we are working with you via email and we will get this resolved for you!

Posted 1 year ago

“Ordered on 12/5 and still haven't got it and now usps can't find tracking so sorry to place the one star. Other items I've ordered such as tune and springs are coming in fast and tune has been awesome tho”

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Posted 1 year ago

Amanda, We are sorry to hear that the item has not made it to you yet. It looks like USPS is having some issues that are out of our control. It looks like the item is out for delivery today at your location. If you do not receive this item today, please reach out as we would be more than happy to send a replacement.

Posted 1 year ago

“Had wrong items sent to me and I had to pay for shipping them back and I’ve been waiting on my refund for about 3 weeks now”

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Posted 1 year ago

We are sorry to hear that the items were incorrect. I see that we have received the items back and issued a refund back to you in full. We did not charge a restocking fee or shipping fee.

Posted 1 year ago

“Missing piece or something, came off after test run”

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Posted 1 year ago

We are very sorry to hear that there was an issue with your item. Are you able to email more details to Support@urotuning.com so we can get this resolved for you? If a part fell off while test driving that would not be a missing part. However, we can still help you and get that part for you.

Posted 1 year ago

“One of the resistors did not work.”

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Posted 1 year ago

Jared, We are sorry to hear that one of them was not working. Please email Support@urotuning.com as we would be more than happy to get a replacement to you!

Posted 1 year ago

“Its been over 12 days and i still haven't received my package, wrote an inquiry 4 days ago and no answer back from your team. Might be my first and last time using your services”

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Posted 1 year ago

We are very sorry to hear that the package is having issues. Please understand that this is out of our control as the package is in the hands of USPS. I see that Brandon is working with you to send replacements out for you.

Posted 1 year ago

“Urotuning delivered on time”

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Posted 1 year ago

We are sorry to see that the lugs broke. Have you reached out to support to get this resolved with the manufacturer? Our support team will be more than happy to get this over to MMR and have replacements sent.

Posted 1 year ago

“Total disaster with ordering I order primary timing chain and tensioner and you send me oil chain and rail for it I return all that to you and tou wanted ti charge me for it pealties When i call you it was very unprofesional and you treat me very poor I have called my cc and dispute charges after i send it back to you I will never deal with you in the future”

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Posted 1 year ago

Amir, I am very sorry to hear that your experience was not a good one. We are more than happy to help you get the correct parts needed for your vehicle if you can provide us with the year make and model. If you can submit the return on our site you can disregard the restocking fee as this is something that we will waive due to the item not being what you needed.

Posted 1 year ago

“If you are wanting to buy something go elsewhere! Customer service is bad and are no help at all basically wasted my money and time with a purchase.Sent me two of the same seals and couldn’t help me considering it wasn’t what I ordered they knew it wasn’t wat I ordered but continued to say they couldn’t help me or do anything about it”

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Posted 1 year ago

Davine, I apologize for the issues with the seal that you ordered. Looking into this it appears the image was incorrect for the part number order. However, VW was not able to locate the part that we had a photo of. If you have a part number from the actual part that you need are you able to email that to us? This way we can send it to VW and see if they can track down the correct part needed.

Posted 1 year ago

“Didn’t fit”

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Posted 1 year ago

We are sorry to hear that this part did not fit your vehicle. We would be more than happy to help locate the correct parts for you. Please reach out to Support@urotuning.com.

Posted 1 year ago

“Package said it delivered Oct 31st but when I looked in mail box nothing now it shows Nov 10th today that it’s in white plains”

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Posted 1 year ago

We are sorry to hear that it did not arrive to you. We would be more than happy to help and get another one sent out. Please reach out to Support@urotuning.com.

Posted 1 year ago

“The ignition coils I got did not fit in my beetle even when it said it would on your website. I sent an email asking to solve this issue but after almost a week I have not heard yet from you guys. I guess I am going to call you guys in upset mode since I need that fix.”

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Posted 1 year ago

Erik, We are sorry to hear these did not fit. I see that we emailed you back the next day and have not heard back from you. If you can check your spam folder that might be the issue. We apologize that these did not fit. Are you able to provide us with photos of the issue?

Posted 1 year ago

“Received the wrong part through a dropshipper. Contacted customer service who didn't reply for a 5 business days. called with no answer after a 15 minute hold time. I received a email reply while on hold that requested more info this was day 5. Waited 1 more day with no reply and then sent a follow up email back giving up and requesting a refund, which was promptly processed.”

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Posted 1 year ago

Grant, We deeply apologize for all of the inconvenience this caused you. We understand how frustrating it can be when you do not receive the correct parts in time to finish the job. We apologize that customer service took some time to get back to you in regards to the issue you had. We did issue you a refund in full for this mistake. We can assure you that this is not how we like to do business and should we gain your trust back we would like to make things right for you.

Posted 1 year ago

UroTuning is rated 4.7 based on 15,153 reviews