US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the products but the customer service and follow up to my complaint has been sub-par and left a bad taste in my mouth.”

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Posted 2 years ago

“Doesn't have a coconut fragrance before u buy... its part of the welcome package and its very disappointing 😕”

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Posted 3 years ago

“Hi there. I sent an email regarding a lost package.”

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Posted 3 years ago

“More Than 10 days my oeder not arrive !”

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Posted 3 years ago

“I bought 2 and one of them came like this. I emailed and have not received a response”

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Posted 3 years ago

“I always read reviews before purchasing new products and I have to say that these products did not at all live up to their hype.”

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Posted 3 years ago

“disappointed in the main glitter flip products not looking at all like pictures led me to think, and how dry they are, and messy.”

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Posted 3 years ago

“Shipping is taking forever! I love your mascara but I ordered two as gifts on the 15th and it’s Christmas and they’re not here.”

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Posted 3 years ago

“Super disappointed that both of the top coats I ordered were terrible quality One was dried up and the other won’t even open ... I’m guessing the polish is dried up in the lid ...”

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Posted 3 years ago

“I’m being asked to review an item I haven’t received despite being charged $14 for 2 day delivery ☹️”

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Posted 3 years ago

“The lip colors I got don’t look anything like that they looked liked online. I ordered because I have one other color that I love but was not available. I decided to buy 3 the looked like very beautiful nudes. They turned out so bright not nude like at all, I won’t be using them.”

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Posted 3 years ago

“Can’t because I never received the package. Got message it was delivered but it wasn’t!”

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Posted 3 years ago

“I'm sorry to say that the Glitter Flip Liquid Lipstick was extremely drying and heavy on my lips. It looks so pretty on the lips of the models but looks nothing like that it reality.”

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Posted 3 years ago

“First let me say that this product is gorgeous! The reason for my poor review is the applicator. I purchased two different colors. I opened one of them and the tip of the applicator broke off inside the bottle. I didn’t even get the opportunity to try it out. Very disappointing:( I think that it would be better to have a felt tip applicator or a thin brush in any case.”

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Posted 3 years ago

“Microblading eyebrows makeup is good for one use.”

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Posted 3 years ago

“They were nit glittery at all 😒”

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Posted 3 years ago

“Easy shopping online.”

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Posted 3 years ago

“Still haven't received my product yet.....”

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Posted 3 years ago

“I am still waiting for my package. Perhaps Ciate London should make sure the product is delivered before requesting a review.”

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Posted 3 years ago

“The color flip formula isn’t to great...the formula is thin and disappears when you try to blend it out with your finger. For the price and the amount of product received I would not buy these shadows again. I personally prefer my liquid shadows from Stila the product has great coverage, thick formula and the price is reasonable for the amount of product received. This eyeshadow sadly wasn’t much better than the glitter flip lipstick they made a few years ago.”

Helpful Report

Posted 3 years ago

US Ciate London is rated 4.1 based on 3,078 reviews