US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,078 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,078 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th July 2022

Kristen Johnson

US Ciate London 5 star review on 15th June 2022

REBEKKAH RHOADS

US Ciate London 5 star review on 23rd April 2022

Robin Horn

US Ciate London 5 star review on 19th April 2022

Donna K Naffah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know much about this company I'm just going on the first product that I received from them”

Helpful Report

Posted 1 year ago

“Why was I charged a $1.70 service fee without my knowledge? This is such a turn off & I don’t appreciate ya’ll taking from my bank account without notifying me 1st. This will probably be the ONLY time I will order on line from this company.”

Helpful Report

Posted 1 year ago

“Compact was broke sent in a complete and never got a response on what to do about replacing”

Helpful Report

Posted 1 year ago

“I have used the glitter flips before and love them. Still love them, but was disappointed that one of the colors I ordered this time, which is my favorite color, was half empty and appeared that it had been used. I don't know if there was a defect in the making of it, but not very happy that it was half empty.”

Helpful Report

Posted 1 year ago

“Love the product but the jar is only half full”

Helpful Report

Posted 1 year ago

“Hi- this was my first time ordering. I got my products in a reasonable time. I ordered 3 things and got a matte lipstick that when I opened it and saw the color, I didn’t care for it at all and it didn’t look like the picture at all. There was nothing on the site about return! I had to write to you inquiring about returning the lipstick and the response was only returnable if unopened! So I can’t return for not liking the product! That is a no return policy! I love your mascara but now will not order anything else because I’d be stuck with it. Too bad:(”

Helpful Report

Posted 2 years ago

“Didn’t notice a difference in the color for the color flip lipsticks. A bit disappointing tbh. Texture is nice though.”

Helpful Report

Posted 2 years ago

“Quickly shipped and safely packaged. Quality and value for price is not on par with some other brands, however.”

Helpful Report

Posted 2 years ago

“Liquid flip lipsticks look very different color than on web site. Editors haul interior packaging cardboard all torn up on both of them I ordered as gifts. Had to take out of box for them to look presentable. Haven't tried other products yet.”

Helpful Report

Posted 2 years ago

“I love the watermelon primer! The CQ color changing lipstick is a big disappointment. Very dry, doesn't change colors, cracks and feels thick.”

Helpful Report

Posted 2 years ago

“Not happy with color and quality I would like a refund. I have emailed you and no one has got back at me.”

Helpful Report

Posted 2 years ago

“Charcoal is too dark for me.I have gray hair and the other two colors are too warm toned.I wish you had a taupe.😊”

Helpful Report

Posted 2 years ago

“I tested my new ciate liquid lipsticks for PFAS via water resistancy, and was disappointed with the results. I hope Ciate moves towards PFAS free products, and avoids talc, due to asbestos contamination.”

Helpful Report

Posted 2 years ago

“I absolutely love your lipsticks but this last order, which had 4 different lipsticks in it, came in a flimsy bag. It is extremely warm here and the lipsticks were crushed and slightly melted. Not at all happy about this since these lipsticks are not cheap.”

Helpful Report

Posted 2 years ago

“Pretty good”

Helpful Report

Posted 2 years ago

“As far as shipping goes, I was impressed on how fast I got my order! Now, as far as my products go, I loved the nail polish and the dew stick! I was not a fan of the lip powders, the pigment is not that noticeable. Waste of money in my opinion.”