US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,080 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just not the colors I expected so not a fit for me.”

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Posted 6 years ago

“I bought the advent calendar this year. The nail file was missing and it had 7 repeat shades in it, 1 of which has been in 3 calendars. The products are great but that was a let down.”

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Posted 6 years ago

“Love my glitter storm lipstick! Beautiful!”

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Posted 6 years ago

“I still have not received my order and can not find how to contact costumer service”

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Posted 6 years ago

“I love the glittery lipstick o”

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Posted 6 years ago

“Quick shipping, good sales.”

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Posted 6 years ago

“Amazing!!! My order arrived fast and omg! Beautiful packaging and I LOVE the color lipstick! It was exactly what I wanted! Going to be a repeat customer for sure!”

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Posted 6 years ago

“I got it fast and that’s good but doesn’t look like the video. 😞 wish it was better”

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Posted 6 years ago

“Fast shipping!”

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Posted 6 years ago

“Packaging is beautiful. Two products came damaged and when I reached out to customer service they immediately sent new ones. Very happy with them.”

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Posted 6 years ago

“Some items are beautiful. Others, just garish. Online viewing is deceptive.”

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Posted 6 years ago

“I am actually quite disappointed in the polishes. I got 3 colors and a top coat. I’ve tried them all, and every single one of them chipped within one day. There are so many good nail polishes these days, and these are NOT it. I would NOT recommend”

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Posted 6 years ago

“Amazing products and shipping was faster than expected. Thank you!”

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Posted 6 years ago

“Ciate London customer service is just the best! I had an issue with my credit card (no fault of Ciate London) and they got back to be very quickly and they were so helpful.”

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Posted 6 years ago

“My order literally arrived within days!”

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Posted 6 years ago

“LOVE YOUR PRODUCTS 💗”

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Posted 6 years ago

“The products are beautiful, both in quality and component. Shipping was prompt and everything arrived in great condition, save my bullet lipstick being a tad loose (which I wouldn't necessarily rate as damage). But it's not falling out so I'm thankful for that!”

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Posted 6 years ago

“I have pushed my lips over and over and do get some glitter but not like the advertisements. And then, when I take3 it off there is glitter everywhere... Go figure”

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Posted 6 years ago

“Excellent customer service.”

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Posted 6 years ago

“I love everything and anything I get from this brand.”

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Posted 6 years ago

US Ciate London is rated 4.1 based on 3,080 reviews