US Ciate London Reviews

Name: US Ciate London
Rating: 4.14

4.1 Rating 3,080 Reviews

75 %

of reviewers recommend US Ciate London

4.1

Based on 3,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

Ellie.Read@ciatelondon.com

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US Ciate London 5 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered to NJ not my address. I really wanted this for event coming up, EXTREMELY disappointing”

Helpful Report

Posted 6 years ago

“It's what I'd expect from any online store. Not much to say here.”

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Posted 6 years ago

“This has always been my favorite I have used it and was very excited to see it on Gilt so I snapped it up. Thank you, K. Alexander Faithful customer”

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Posted 6 years ago

“You were so nice and understanding when I didn’t receive my package... I highly appreciate it”

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Posted 6 years ago

“I love Ciate London! The wonderwand eyeliner is the absolute best! Glides on perfectly and stays on well. I recommend to all of my girlfriends”

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Posted 6 years ago

“Super fast shipping and great customer service!”

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Posted 6 years ago

“The quality is not very good”

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Posted 6 years ago

“Love the products and customer service was awesome!”

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Posted 6 years ago

“I love your products!!”

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Posted 6 years ago

“Product smells foul. Rancid. Returned and they sent a new one. Still reeked. Bought one on Sephora. Smell not as strong. Not putting on my face. Shame.”

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Posted 6 years ago

“The product wasnt good at all!”

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Posted 6 years ago

“Great colors! The Hollywood red bled and they don't last as long as expected. I ordered the glitter lipstick before and liked those better. Overall the colors are great and they do transfer to drinks etc.”

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Posted 6 years ago

“Sparkles not the greatest”

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Posted 6 years ago

“Love the color and the sparkle but the lipstick is so dry. I needed to put a glass over the top.”

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Posted 6 years ago

“Good product, punctual delivery.”

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Posted 6 years ago

“Love the mascara. A friend gave me a sample from her ipsy. Works well for light and heavy mascara. Washes off easier than some mascaras. Doesnt build up.”

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Posted 6 years ago

“Love this lipstick. Definitely will order more colors.”

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Posted 6 years ago

“Amazing delivery time”

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Posted 6 years ago

“I have only tried one product and it was not as advertised, leaving me not very impressed.”

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Posted 6 years ago

“I got the surreal royal purple and it is quite a bit darker and more red in person than it is in the website photo. I thought the application was nice, just disappointed that it wasn’t the color I thought I was getting.”

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Posted 6 years ago

US Ciate London is rated 4.1 based on 3,080 reviews