Name: Utilita Energy
Rating: 1.14

“Topped up gas everyday, took the money from my bank account but didn’t top up the gas. Been without gas for 6 days and no signs of them actually fixing it/helping. Avoid this company”

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Posted 4 years ago

“Had nothing but trouble with these for the last 2 years. The most recent problem today has been where I have tried to top my gas up online for it to be rejected 5 mins later, HOWEVER, Utilita STILL take the money from your bank account! I have tried to top up my gas today 8 times with no success, checked my bank account and they have taken £205. Disgusting company. Avoid, avoid avoid.”

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Posted 4 years ago

“constantly getting calls from this company, the number has been blocked and reported but they still manage to leave an automated voicemail. Nuisance calls to a different level by them.”

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Posted 4 years ago

“I left Utilita because I could not have any reply back from customer service after emails and calls on my inquiry. This frustrated me. Now Utilita wants the previous customer back, this includes me. What is annoying me is the dishonesty and aggressiveness of how Utilita wanted their previous customers back. One of their sell persons did not even say that he was from Utilita. Only to say he wanted to check the smart meter. When he checked the metre he kept saying how much I pay for the service charge of my current provider. I said I know and I asked whether he was from Utility, he did not give a reply implicitly. In the end, I said I did not buy what he wanted to sell me. If Utilita is honest and have a good customer service. I would not have left them. For goodness sake, please leave me alone!!”

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Posted 4 years ago

“I left Utilita because I could not have any reply back from customer service after emails and calls on my inquiry. This frustrated me. Now Utilita wants the previous customer back, this includes me. What is annoying me is the dishonesty and aggressiveness of how Utilita wanted their previous customers back. One of their sell persons did not even say that he was from Utilita. Only to say he wanted to check the smart meter. When he checked the metre he kept saying how much I pay for the service charge of my current provider. I said I know and I asked whether he was from Utility, he did not give a reply implicitly. In the end, I said I did not buy what he wanted to sell me. If Utilita is honest and have a good customer service. I would not have left them. For goodness sake, please leave me alone!!”

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Posted 4 years ago

“Utilita want to charge me £56 for 11 days!! I live by myself, heating not used as been warm weather. Washer on twice for min wash of 15 mins. It's not possible I have used that much power. Avoid this company!”

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Posted 4 years ago

“Has a engineer come out to fit smart meters. He told us we would have to remove plaster board in the next room to get to the pipes, we did this and when he came back he said he still couldn’t do it and we would have to have the meters refitted our side the house. Well I phoned up and explained this to the customer service people who sent another Person out, he fitted the smart meters and said he couldn’t understand why we told to cut the plaster board or to have the meters put out side, we have now been left with a 3 foot hole in the wall, and Utilita are denying to obudsman that I have made a complaint. Stay away from this company, they were obviously over charging me as well as I received a cheque for £644 in the post today, yet every month they were asking for payments, I have now left them and I’m with another supplier who is much cheaper.”

Utilita Energy 1 star review on 15th August 2020

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Posted 4 years ago

“I have been with utilita for 2 weeks and have had nothing but problems. Meters dont work then my app wouldnt except my bank card?? I have payed double to what i am used to and have spent more time on the phone than ever before. Would not recommend this company.”

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Posted 4 years ago

“Utilita contacted me to instal smart meters. I agreed to this ONLY on the basis that they were going to instal second generation meters, which they did. When the meters were installed they didn’t work so a second engineer had to come out to try and resolve the problem, which he couldn’t. In the course of. This he informed me that the meters were first generation not second. So Utilita lied! Now they are unable to re-instal original analogue meter or second generation. Do not trust this organisation, they are second rate.”

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Posted 4 years ago

“I have been with Utilita for a couple of years and had no problems untill recently. I came back from holiday having putting £50 on my electric as it would for sure cover the 14 days I was gone. When I returned I noticed I needed to top up, so I put £20 on the electric, this only lasted for 3 days then it was asking for another top up!... not happy at all with this I knew something was wrong and called utilita 4 times over a 14 day period and was constantly being told the same thing, that I was using to much energy, so I asked for a breakdown when the energy was being used as it was taking at least £5 per day for electric. They stated that it was normal untill July 6th then a rapid rise in energy... this concerned me as I was on holiday then and didn’t return untill the 13 th! I monitored my electric by turning everything off apart from tv and fridge freezer and it still used over £5 per day!.. the last time I called utilita this is what they said to me as I requested someone come out to look at my meter as something was clearly wrong.. the lady on the phone told me “we don’t send an engineer out unless you have no electric supply and your leaving us on August 6th anyway so it doesn’t matter”. I was beyond angry as I have spent £90 on my electric the past 14 days!!! This is wrong on so many levels and I would stay clear of this company. I even asked her have they put their prices up and what date, she told me she couldn’t give me this information!”

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Posted 4 years ago

“The people in the call centre and who you speak to on live chat have no idea what they are talking about, tell lies make mistakes overcand over again, the engineers who come out to install meters and fix faults dont seem to have any idea what they are doing they dont install new meters correctly or fix the faults, the app doesnt work properly and they have no in home meters in stock and have no idea when they will be in stock. Absolutely useless seems alot easier to just go with a different supplier”

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Posted 4 years ago

“Nothing but hassle costomer service is appalling 3 phone calls 1 and half hours on hold or waiting, something as simple as an issue with topping up with a fault on there system now means that we have to wait up to five days for a refund before we can get our money back but no apology or option for them to credit the account unless we are in financial distress, don't use this energy supplier unless you have deep pockets and enjoy long evenings on hold we will be changing ASAP only been with them 8 months loads issues only one of those times we felt like they were interested in trying to help”

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Posted 4 years ago

“PLEASE READ IF YOU ARE AN EX EVERSMART CUSTOMER. I was switched over to utilita when eversmart when bust, no choice of my own. I moved property 3 months ago and received my "final bill" from utilita. This week i received a letter demanding over £400 stating this is the money I still owed from when I was with eversmart. I disputed this as the direct debit was still coming out of my account when eversmart went bust. I sent them a copy of my bank statement showing this. Now they reply that there was a error with my supply and magically they can see some of the payments were made (still looking into the others) If you were with eversmart and get a letter asking for money that you still owe eversmart PLEASE challenge this as they are trying to rip people off. They are DESPICABLE company who have no shame in the way they treat people. They do not care if you have already paid for your supply, they want the money again. Also if you are planning on switching to them, DON'T. Their app is a pile of rubbish. It does not recognise account number and then you can't submit your readings. Then you get estimate bills, which are of course way over the price what it should be and they try to make out its your fault for not giving the readings on the app you can't access. PLEASE PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS. I will be posting this on EVERY social media platform possible so I can get this message to as many ex eversmart customers as possible”

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Posted 4 years ago

“Was over charged for my electric and waiting for my refund it's taken three months! So glad I've gone with another electric provider!”

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Posted 4 years ago

“Seems a lot of bad reviews. Im personally very happy with Utilita. Compared to most smart meter energy companies they have great app and good prices”

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Posted 4 years ago

“This is the worst company i have ever dealt with customer service is absolutely appaling I've just been on the phone yet again my money has been taken but then i get a message saying sorry we can't top you up so we have refunded you but ive got 3 to 5 days to wait the lady i just spoken to sounded like she had just woken up i asked her if she was asleep as her customer service was disgraceful I CAN NOT WAIT TO LEAVE THIS COMPANY ITS SHOCKING DO NOT CHANGE TO UTILITA GUYS IT'S TERRIBLE”

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Posted 4 years ago

“They are the worst company I have ever had dealings with. The customer service is diabolical and the staff are rude. The billing procedures are not fit for purpose. I was still receiving bills for up to a year after I left them. In the end I had to go to the Ombudsman, (twice) and I was financially compensated both times. Terrible, terrible service. Do not go with this company.”

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Posted 4 years ago

“I have 2 properties and experienced the same systematic overcharging for both of them. They massively inflate your meter readings and then hound and threaten you for money. For one of the properties they actually set up 2 accounts and double charged me (dispute still ongoing). For the other they spent 7 months threatening me with crazy bills being 'amended' on a regular basis, the highest being around £1000 for a couple of months that would notmally only be about £100-150) before eventually accepting they'd overcharged me and REFUNDING me over £600. Stick to your guns and don't let them bully you into paying what you don't owe as it's basically extortion and report them to the ombudsman if they continue. This website needs a negative star rating option for companies like this as they really are the worst of the worst.”

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Posted 4 years ago

“I was previously an Eversmart customer but was moved to Utilita when they went bust. I cannot express how stressful the experience has been with Utilita, they have massively overcharged us, provided extremely poor customer service and now I’ve tried to switch to nPower, they still keep demanding huge sums of money from me. This week I received 2 letters asking for my final bill payment - different amounts on the letters. When I called them they gave me another figure! I’ve requested a full breakdown of usage and payments from Utilita so I can log a complaint with Ofgem. Surely Ofgem are investigating these guys already because they are truly shocking - avoid at ALL costs!”

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Posted 4 years ago

“If I could put no stars I would, this company is a scam. I would sometimes go in emergency credit and let's say I was £15 minus, I would then top up £25 and that should leave me with a tenner in my account... Nope I only had £5 in my account?? Where is my money going? This company robs you of your money do not and I repeat do not! Go with this company. I am sick and tired of them thankfully switching back to my old one as they were far better!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Utilita Energy Reviews