Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 641 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT PAY ON THE APP , Utilita is fully aware that the money will be taken from your account and not added to your metre you are then given a 3 week waiting period to get your money back so if you’ve put your last bit of money in you will be completely stuck with no electricity or gas , rudest customers service I’ve literally ever experienced honestly I don’t understand how this company is running”

Helpful Report

Posted 3 years ago

“Just moved into a place with utiltia so I tried to get my payment card to make a payment and get my gas and electric going I've called 5 times each time no one has been available and I've waited on hold 30 minutes- 1 hour”

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Posted 3 years ago

“I've had top-ups just disappear and never accounted for. Couldn't manually top-up either. Just vanished. I've asked what happened to the top-ups, but no explanation given after three years. I've had complaints in, but don't hear any more about them.”

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Posted 3 years ago

“Forever tipping up my gas/electricity meter and the money not been added nor getting a bend code sent, customer service is shocking, can barley get hold of anyone when needed! Don’t waste your time with these”

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Posted 3 years ago

“Hostile support, inconsistent requirements, and bad pricing. I've provided mortgage receipts, council tax receipts, and more, all as requested and Utilita is still refusing to drop the debt on the property from the previous tenant - it's been almost 10 weeks (and 35% of what I pay goes towards it). Customer services played ping-pong as the transition team sent me to billing who sent me back to the transition team - each was somehow frustrated at me for it (I gave the exact same query to both). Was told to expect a call back, never received one. Now likely having to go to lawyers to get an unbelievable amount of paperwork to prove ownership. Do yourself a favour, save your time, effort, money, and stress levels - avoid Utilita.”

Helpful Report

Posted 3 years ago

“Raised prices of electricity whithout any information sending letter before. even 100% per unit , customer service its only answer machine wchich never answer to you but only options to you many times, many rings,again and again .Prices for electricity raised 100% whithout any informations for me .So I decide to run away of that cheating company utilita customer servise are wrong only for top-up they are so quick but other means hv to listening stupid automatic lile music than swich to swich to other numbers of yor keyboard than they after 25 mins. send again for the same music It is stupid for me.even they are blocked my opinon ever”

Helpful Report

Posted 3 years ago

“The worst energy supplier I have ever used. On 9th June 2021 I submitted my final meter reading in the moving out section on their website. It took a number of phone calls and 4 complaint e mails from myself before they finally sent me an e mail on 27 July 2021 confirming my final account balance.”

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Posted 3 years ago

“Very poor customer service,I'm a priority customer,had my smart meters installed a week ago still not working despite been on the phone every day Will definitely be switching”

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Posted 3 years ago

“Very expensive company to be with. £40 in 4 days using economy 7 with no heating on is a joke. I honestly think my meter is at fault but utilita say it's fine . I'm on benefits and I cant afford this tbh”

Helpful Report

Posted 3 years ago

“Absolute disgrace, no acknowledgement of cancellation both done over the phone and by email. They switched our electric anyway. Avoid at all costs, they are big trouble. I just wish I had read reviews before even thinking about actually changing. Never again, how is this company allowed to continue trading.”

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Posted 4 years ago

“Our meter burned out. We waited 4 days for a new one, we called several times a day. They were very rude. It's been 5 days without electricity and they are still delaying a bunch of clowns I do not recommend”

Helpful Report

Posted 4 years ago

“My gas account was changed by this company and they refused to cancel . I dont want utilita gas but they tell me i cannot change my account , which they got from my housing association . T The housing say they did not do this as they have no right to change without my permissin . Still Utilita insist i am a customer now . My Lawyers will deal with this now. Cowboy comany with no regard for its customers. They allow an illegal change and refuse to let me cancel. Stay away from this company they are useless in helping and allow any one to open accounts in my name with out my permission. Customner services nil out of ten . I am disgusted with you”

Helpful Report

Posted 4 years ago

“Had a cold caller at the door trying give us a free smart meter upgrade. She babbled so fast even she didn't know what she had said from her pre-prepared speech. Went on about saving £100 on gas and £100 on electric, prizes and offers etc. Then started to fill out sign up without even asking. When told that we wouldn't be signing up today she became rude and started questioning why we were refusing her offer and how she had put so much effort and work into selling it to us that we were just being ridiculous. Gave her a close encounter with a closed front door and I advise anyone else to do the same!”

Helpful Report

Posted 4 years ago

“Absolutely rude and useless, moved into a property supplied by them, they declined our switch due to arrears from previous tenants and cut off the electricity and kept cutting off the phone lines to. DO NOT JOIN THIS COMPANY!!”

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Posted 4 years ago

“Don't know where to start. Iv had problems since taking over a property supplied by utilita. Don't know how they are allowed to operate and get away with it. All the problems are endless and very stressful. Still ongoing after 2years. Don't use. I'm changing supplier. Have tried before but yet again utilita didn't register my smart meter so couldn't change. Nightmare!”

Helpful Report

Posted 4 years ago

“Rep came to the door. Tried his hardest to push the fact that I would be saving £100+ a year. As I was in a rush and wasn't paying 100% attention I agreed to switch, not knowing how bad all the reviews were. 2 days later I decided to call and cancel the switch and oh my days! To get through to anyone you have to jump through so many hoops! No proper cancellation option so you get put through to an agent who tries their best to get you to stay. The first lady was pretty rude, didn't seem to want to know and transferred me to a different agent who pretty much hung up ( I'd been on hold to get to that point for 45 mins!). The 2nd agent, after calling again and being on hold for almost an hour, didn't seem to understand why I wouldn't want to save £80 a year and reluctantly put me through to another agent and lo and behold, got cut off again. After ringing again I managed to get through to an agent who did not seem surprised I'd been duped into taking the switch. Thankfully she managed to cancel without another transfer to a dead line. Awful customer service, dread to think how bad it would be if I had of switched properly! Avoid at all costs , and if a rep turns up please don't agree so they shut up and go away. It isn't worth the hassle of trying to cancel. I'm hoping that it actually is cancelled but will be ringing Octopus energy to make sure they know I won't be switching!”

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Posted 4 years ago

“Can't top up meter by app. Always have problem with meter. No one like top up this 💳. Sitting in dark without power 2 days. Nightmare”

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Posted 4 years ago

“I had someone from this company knock at my door yesterday, upon asking who is it? He said: inam from your electric company, as I was looking through the peephole, he was leaning very close to my door, so I asked him which company is that? & He said: Utilatia! I said that's not my company but as I had just switched energy suppliers, I thought maybe that's their umbrella company or sth. So I let him in, & he said we're changing your prepay meters to smart meters FOR FREE! I didn't know this but Without even knowing it, I had most signed up to them. So I started questioning him & at the end found, he was trucking me into signing up without knowing OR BEING TOLD I'm switching! After much discussion, asking him what is your prices, he told me: funnily I can't tell you the prices , but why are you so picky? Just switch, you'll save loads of money...he used a lot of tricks which I won't bore you with. This company is a scammer & I agree with previous reviewer, the SNEAKIEST sociopathic tactics I've ever seen. I didn't expect this in this country. I WILL NEVER SWITCH TO THEM & WILL ADVISE PEOPLE TO NOT TRUST THEM. IF THATS HOW THEY'RE TRYING TO TRICK PEOPLE TO SWITCH.”

Helpful Report

Posted 4 years ago

“Rudest, sneakiest company I have ever had the displeasure of coming across. The way they bill is so confusing that you have no idea what you're paying for - I have at least 4 different bills for each month over the last 2 years, all for different amounts! I was moved over to them automatically from Eversmart and everything I've queried just gets blamed on Eversmart. And they never want to help you with any queries, you have to chase and chase them for any replies on anything. I'm not 100% convinced they accept proper meter readings but prefer to run your bills off estimates as I submit them every month but on my bills it's always against estimates. The one time in 2 years they actually sent someone round to take a meter reading they rejected it as they decided it was wrong compared to their estimates meaning my bills spiraled out of control without me having a clue. I ended up with a massive bill I had to pay in one and the jobsworth I spoke to on the phone to resolve it could only obviously read off a script as she wasted ages of my time repeating the same irrelevant thing over and over again before actually explaining how to solve the issue. And she was so rude, I can't believe people like that are able to get customer facing jobs. If you're considering Utilita PLEASE DO NOT - go with someone legit!!!”

Helpful Report

Posted 4 years ago

“Today our meter run out and my partner suffering with COVID had misplaced the key. The electricity went out at 11:15. Was told at first that i needed to locate a local shop to supply a new key fob. My sister in law spent 2 hours to no avail so I contact them back to explain. They then agreed to send out an engineer to change to a smart meter and as a priority customer was told 3 hours. 3 hours went by and no engineer. Called them back. Told the call had been cancelled as there was a COVID case at the address. ( bare in mind I explained the electrical cabinet is outside the front of the property and requires no person from inside the house to come into contact). Then told they had re booked and would be 3 hours. 3 hours go by. Chase again and told the engineer will be 30 minutes by a rather ride customer service agent. 1 hour goes by and chased. Told “Victor” is at the address ( I had been sitting at the front up stairs window for 2 hours and hadn’t seen a single van ). Then told “Victor” can’t find the address. I live on a street of around 60 houses to which ours, Number 1 is rather easy to find. Then told he will call me as can’t find the address. 20 minutes later no phone call. Called back to be addressed by an extremely rude agent telling me to wait he will be there soon. I explain multiple times that 20 minutes ago this “Victor” says he’s outside the property and your telling me he will be there by 10pm. The roads 100yds long. A snail could find this house in that time. Then after spending 15 minutes arguing with me he then explains that “Victor” was not happy doing the job because of Covid but had been to the property. Again lies. Then got placed on hold whilst being told they again can’t do anything. I have 4 young children and a fresh food delivery all experience electricity. I then get a call whilst on hold from the same number so I answer. All of a sudden I get a call from the office in the UK as their supervisor has asked them to call. I am assuming as I had threatened to take action they thought they’d try sweeten me up. They still were unable to offer any solution other than we will book you an appointment for tomorrow morning but can’t guarantee a time. So a priority customer due to having young children has been let down. Nothing but lies and deceit all day. Wasted time, lost income , a days lost education for my children, now no food in the house other than bread that’s edible. On the last call they said if I found a key they can give me a code. I wasn’t told to keep trying this earlier but this gentleman thought at 21:45 it be a good time to tell me to try looking further afield. Why they couldn’t of told me that earlier and told me no engineer was coming I could of sorted what should of been a simple solution. So sister in law out of bed, an hour round trip to another town and we have power. Got to be by far the worst company I have ever dealt with. The lies, the deceit, the clear lack of care of a young family in need.”

Helpful Report

Posted 4 years ago

Utilita Energy is rated 1.1 based on 641 reviews