Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 636 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

Questions

Metrics

1.1

Based on 636 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Utilita Energy made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum died and had over £700 in credit with utilita,getting this money back has been a absolute nightmare,they have avoided as much as they can to pay this money back. My recomendation to anyone thinking of going with Utilita is DONT DO IT”

Helpful Report

Posted 4 years ago

“TOTALLY USELESS TOLD A MONTH AGO METERS NEEDED UPDATING TO SMET 2 PAYG (CALL RECORDED)B4 I COULD SWITCH GOT METERS UPGRADED TO SMET 2 MYSELF THEN WENT TO SWITCH AND WAS TOLD WE CANT DO SMET 2 PAYG METERS YET TOTAL WASTE OF TIME BY INCOMPETANT USELESS STAFF”

Helpful Report

Posted 4 years ago

“There isn't any customer service at all. On the rare occasions you do get a response, it is total hassle and expense. Usually you get ignored or accused of causing problems. The problems have continued for years and zero is done by the authorities to deal with the concerns of customers and to stop it happening. All the energy companies are a problem - big and small.”

Helpful Report

Posted 4 years ago

“My mum died and Utilita wanted a copy of documentation of signing mums council property back to the council to get money back my mum was in credit. I have had no such problems with all other companies. (Water,tv licence),they did not want any information like this,what has it got to do with Utilita if my mum owned the house or rented it,she paid the money in to them not the council.I do NOT recommend anyone going with Utilita. I set mum up with the account with Utilita,but what a big mistake I made”

Helpful Report

Posted 4 years ago

“Took £70 even though my switch didnt go through and still with my last supplier. Told them this left me destitute n I'd just lost my job. Promised a refund considering I've not even signed up. Waited months and they not interested. Fake company needs shutting down”

Helpful Report

Posted 4 years ago

“Disgusting company..They blocked my attempts to change provider THREE times. Every time I called them the so called customer services, I couldn't believe how rude those people were. Glad to say ombudsman service sorted my problem out. Now I await the written apology and a small compensation cheque. AVOID UTILITA AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Clowns Been experiencing issues since day 1, waited over 6 months to get the in-home display which also turned out to be a fraud as it doesn't connect to the smart meter. Every time I experienced issues I had to contact them several times to get it resolved, the few times it has been resolved. Lots of trouble, definitely not worth it!”

Helpful Report

Posted 4 years ago

“I would avoid this company with a barge pole. We were able to eventually switch from utility to a more responsible company, and we are in the process of switching our elderly parents. The usage & bills just never tally.”

Helpful Report

Posted 4 years ago

“Take my money and tell me the transaction has failed. No top up received on the smart meter/app and then tell me to use the emergency credit! Absolute disgrace of a company! Customer service was useless and kept suggesting I put myself in debt instead of fixing the situation!”

Helpful Report

Posted 4 years ago

“I tried to put electric on my meter it said unsuccessful try later but took £70 from my account absolutely disgusting and am changing our supply”

Helpful Report

Posted 4 years ago

“Took my money,,no electricity,,,2 hours to get to someone and bad manners from operater,,do not use this company,,they don't care,,,,”

Helpful Report

Posted 4 years ago

“I have pay as you go meters. Last month I put £30.00 credit on for my electric. The money was taken out of my bank and I got a message saying my top up had been unsuccessful and my money would be refunded. Tried again with £20.00 and it went through. It took them 3 weeks to refund the money. I am beyond fuming today. Put £30.00 in, they took the money and said the same thing as last time. Put a further £20.00 on they said again that the transaction had been unsuccessful and they would refund the money. £50.00 down no electric and can’t speak to anyone because they don’t work on Sundays. Changing suppliers ASAP!!!”

Helpful Report

Posted 4 years ago

“Promised to save money on switching to them , as soon as I switched , it was costing nearly twice as much as I paid with my last supplier phoned them very unhelpful really bad customer service avoid this supplier do not deliver their promises feel duped”

Helpful Report

Posted 4 years ago

“Great service smart meters great. Very user Friendly app”

Helpful Report

Posted 4 years ago

“Really bad customer service Utilita contacted me to arrange my smart meter installation for a month in advance then cancelled three days before on good friday so I couldn’t talk to anyone eventually after 4 days got to talk to somebody...lady on the phone kept talking over me saying no installation today nothing they could do I lost £180 for a day off work for nothing ! They said a manager would ring me !! NO CALL . Don’t bother with Utilita all of the stuff on the internet is true they are useless....”

Helpful Report

Posted 4 years ago

“One problem is that the smartmeters often don't work properly and so you can't really control your usage and bills. Rather than being 'in control' you are at the mercy of whatever they want to do at their end and readings and bills might well be wrong, or keep changing. It is also very hard to get such problems resolved and they continue for a long time with new twists and turns. You are likely to be blamed, but the problems continue. Communication can be difficult and stressful. I've had this situation for years and I am anxious to find a more reliable supplier.”

Helpful Report

Posted 4 years ago

“I'm an energy consultant If you are runing a business and you are facing any kind of issue like meter problem, outstanding balance, wants to get out from your current supplier switch the supplier contact me on my what's app. Independent Consultant Adam Hadingly 07868 119197 Note: only send me the text on what'ss app application.”

Helpful Report

Posted 4 years ago

“Worse utility company I’ve ever had the misfortune to encounter. My bills more than doubled after changing from EDF to utilita. I was conned in to changing suppliers thinking I was getting a much better deal but I definitely wasn’t. They also fitted smets 1 smart meters which they shouldn’t be fitting,they should be smets 2. I know this because I am a gas engineer. They do this on purpose because it makes it harder to change suppliers because they’re old technology and most suppliers can’t support them. I was trying for months to find an energy supplier that could support these old meters and eventually found Shell energy to take over and they are a god send. I’ve had many sleepless nights because of utilita, they’re nothing but con artists and rob you blind. To anyone who is struggling to get away from them try Shell energy they’ve been great.”

Helpful Report

Posted 4 years ago

“Since joining utilita our monthly DD has gone from £85 to £298 they are impossible to contact. When you do get through they hang up the phone. Utilita promise to call you back and never do. They even refuse to implement the agreed solutions set out by the ombudsman. They are totally unprofessional and a disgrace to the energy industry.”

Helpful Report

Posted 4 years ago

“We ended up with this company after it took over the one we were with. Not been with them for 18 months and yesterday received a bill from them, even tho we know our account was nil when we switched companies. When we were with them they were rubbish. Definitely do NOT recommend. Not paying what they are now requesting as we don’t owe them, where they have dragged up this so called bill from is beyond me”

Helpful Report

Posted 4 years ago

Utilita Energy is rated 1.1 based on 636 reviews