Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 641 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

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“Worst utility company ever. They've sent me THREE final bills, I have paid everything regularly and yet they still hound me for made-up bills. So expensive that I haven't had the heating or hot water since November. Still harassing me. I don't think I'll ever be free of them even though I switched supplier 3 months ago. Robbing incompetent idiots all of them.”

Helpful Report

Posted 4 years ago

“I was with Utilita 3 years ago and today received a email from a debt collection company. Upon contacting them they claimed that I owed Utilita £60 and hadn’t paid my gas bill from March - September 2028! After ringing Utilita and being passed from department to department they finally claimed that my electricity was a pre payment but my gas wasn’t and that they had tried to contact me through letters and emails several times and I had ignored them. Upon checking my emails and my junk mails I found no emails from them regarding any unpaid bill and in fact discovered receipts from gas and electric pre payment from the dates they claim I didn’t pay! Avoid this company at all costs they are obviously creating a scam to rob previous customers”

Helpful Report

Posted 4 years ago

“Avoid like the plague! I had Utilita in my old flat that I moved out of 2 YEARS AGO - I contacted Utilita 2 weeks before moving out to let them know I’m leaving, again a week before, again the week of, again 2 weeks after and again a month after as no one ever got back to me! Now, 2 years later I have received a notification from a debt agency due to Utilitas incompetence! It’s absolutely impossible to speak to someone when you call as the call queues are so long and every advisor you speak to transfers you to a “different team” that never answers. I am not letting them get away with this, I’ll be taking this further. Do not use this company!”

Helpful Report

Posted 4 years ago

“Dirty horrible t….s keep taking over my supply when I switch am going to take it up on myself to go to Winchester and see the director or start a campaign”

Helpful Report

Posted 4 years ago

“Absolutely appalling service I advise anyone not to change over these I topped up my electric card only for the credit to go to my gas which I didn’t need but needed electric so had to get a loan for my electric as I had no money left to top up again but they then said it was my fault even though they sent me the card numbers not to mention my friend had to pay 55 pound to get her supply back on even though she only had a washer and tele in the property she had just moved in they said she had spent 30 pound in one day when she wasn’t even in the property for 12 hours that day avoid this supplier like the plague.”

Helpful Report

Posted 4 years ago

“My mum died and had over £700 in credit with utilita,getting this money back has been a absolute nightmare,they have avoided as much as they can to pay this money back. My recomendation to anyone thinking of going with Utilita is DONT DO IT”

Helpful Report

Posted 4 years ago

“TOTALLY USELESS TOLD A MONTH AGO METERS NEEDED UPDATING TO SMET 2 PAYG (CALL RECORDED)B4 I COULD SWITCH GOT METERS UPGRADED TO SMET 2 MYSELF THEN WENT TO SWITCH AND WAS TOLD WE CANT DO SMET 2 PAYG METERS YET TOTAL WASTE OF TIME BY INCOMPETANT USELESS STAFF”

Helpful Report

Posted 4 years ago

“There isn't any customer service at all. On the rare occasions you do get a response, it is total hassle and expense. Usually you get ignored or accused of causing problems. The problems have continued for years and zero is done by the authorities to deal with the concerns of customers and to stop it happening. All the energy companies are a problem - big and small.”

Helpful Report

Posted 4 years ago

“My mum died and Utilita wanted a copy of documentation of signing mums council property back to the council to get money back my mum was in credit. I have had no such problems with all other companies. (Water,tv licence),they did not want any information like this,what has it got to do with Utilita if my mum owned the house or rented it,she paid the money in to them not the council.I do NOT recommend anyone going with Utilita. I set mum up with the account with Utilita,but what a big mistake I made”

Helpful Report

Posted 4 years ago

“Took £70 even though my switch didnt go through and still with my last supplier. Told them this left me destitute n I'd just lost my job. Promised a refund considering I've not even signed up. Waited months and they not interested. Fake company needs shutting down”

Helpful Report

Posted 4 years ago

“Disgusting company..They blocked my attempts to change provider THREE times. Every time I called them the so called customer services, I couldn't believe how rude those people were. Glad to say ombudsman service sorted my problem out. Now I await the written apology and a small compensation cheque. AVOID UTILITA AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Clowns Been experiencing issues since day 1, waited over 6 months to get the in-home display which also turned out to be a fraud as it doesn't connect to the smart meter. Every time I experienced issues I had to contact them several times to get it resolved, the few times it has been resolved. Lots of trouble, definitely not worth it!”

Helpful Report

Posted 4 years ago

“I would avoid this company with a barge pole. We were able to eventually switch from utility to a more responsible company, and we are in the process of switching our elderly parents. The usage & bills just never tally.”

Helpful Report

Posted 4 years ago

“Take my money and tell me the transaction has failed. No top up received on the smart meter/app and then tell me to use the emergency credit! Absolute disgrace of a company! Customer service was useless and kept suggesting I put myself in debt instead of fixing the situation!”

Helpful Report

Posted 4 years ago

“I tried to put electric on my meter it said unsuccessful try later but took £70 from my account absolutely disgusting and am changing our supply”

Helpful Report

Posted 4 years ago

“Took my money,,no electricity,,,2 hours to get to someone and bad manners from operater,,do not use this company,,they don't care,,,,”

Helpful Report

Posted 4 years ago

“I have pay as you go meters. Last month I put £30.00 credit on for my electric. The money was taken out of my bank and I got a message saying my top up had been unsuccessful and my money would be refunded. Tried again with £20.00 and it went through. It took them 3 weeks to refund the money. I am beyond fuming today. Put £30.00 in, they took the money and said the same thing as last time. Put a further £20.00 on they said again that the transaction had been unsuccessful and they would refund the money. £50.00 down no electric and can’t speak to anyone because they don’t work on Sundays. Changing suppliers ASAP!!!”

Helpful Report

Posted 4 years ago

“Promised to save money on switching to them , as soon as I switched , it was costing nearly twice as much as I paid with my last supplier phoned them very unhelpful really bad customer service avoid this supplier do not deliver their promises feel duped”

Helpful Report

Posted 4 years ago

“Great service smart meters great. Very user Friendly app”

Helpful Report

Posted 4 years ago

“Really bad customer service Utilita contacted me to arrange my smart meter installation for a month in advance then cancelled three days before on good friday so I couldn’t talk to anyone eventually after 4 days got to talk to somebody...lady on the phone kept talking over me saying no installation today nothing they could do I lost £180 for a day off work for nothing ! They said a manager would ring me !! NO CALL . Don’t bother with Utilita all of the stuff on the internet is true they are useless....”

Helpful Report

Posted 4 years ago

Utilita Energy is rated 1.1 based on 641 reviews