“Dreadful dreadful company and there customer service staff are some of the rudest people on the earth. They allowed a transfer into my disabled (nonverbal) child’s name and they refuse to do anything about to, they are also refusing to allow to switch elsewhere. Absolutely rubbish difficult obnoxious people”
“Absolute rubbish!
You pay via the APP and it can take days for the payment to show on your meter.
The APP for the Gas and Electricity is pathetic. It doesn't give you the amount of funds on your meter, just an estimated balance based on your last meter reading 10 hours ago!
I can see how they are ripping off vulnerable people. You can't work out how much has actually gone onto your meter!
There are a lot of vulnerable people out there, some with mental health problems and this method of not showing payments on your meter is very confusing for them and any errors, overpayments would be very hard to spot.
High prices and poor accountability from this company. Get out ASAP and look for a cheaper and more professional supplier.”
“Im discusted with utilita energy i can not leave the company as they installed a meter witch only can provide energy from them im stuck in a loop hole every month on benerfits forced to pay extorshonate prices . No other energy supplier can take me on as a new customer because of the meter they installed im suicdal i wont to kill my self than carry on i cant”
“Awful company! Scammed me out of the Warm Home Discount (WHD). Customer service was atrocious and rude when I phoned to resolve the issue. Will be switching energy provider ASAP.
Would not recommend to anyone, especially vulnerable customers.”
“Worse customer service I have ever experienced very expensive for both gas and electric
Blocked me switching supplier because I was £1.20 in emergency credit
My recommendation is to avoid like covid 19”
“After hounding Utilita for 6 months I eventually got a smart meter installed. They swapped my E7 meter for a single rate, didn't tell me either. From then on my bills doubled and each month my so called usage went higher and higher. 3 weeks on after they admitted they had been overcharging me and I still don't have a refund. I made an official complaint, as don't believe how my usage in 1 month can double despite doing nothing different to previous months, and want them to pay to have an E7 meter installed through my new provider. They have said no, so deadlock has been reached, utilities ombudsman and trading standards are next. Their customer service is useless, they charge exorbitant prices, and are total ip off merchants. DO NOT UNDER ANY CIRCUMSTANCES MAKE THE MISTAKE OF USING THIS COMPANY”
“There lucky they have 1 star I’ve put £75 pounds on my gas meter in 2 weeks and £90 on my electric rang to ask what’s going on they have no words or I’m doing something wrong I’m very angry to how they can rip people off !!!”
“Worst company ever the bills have always been double what was quoted cant make a complaint been over a year with at least 5 different dates of smart meter install and still no meter now we are in arrears and cannot change supplier untill its cleared the most rip off company that traps customers never ever go with this company”
“They left me and my daughter out in the cold all night that cancer they plus told my 2 year to shut up the broken all the consumer acts going they didnt care they allnost put me in hospital has it minus 5 degrees”
“Scott was very helpful but instructions he and other assistants are given is really difficult to understand.
Vulnerable people will have a very hard time with this company.”
“I don't think the Ombudsman is very reliable when looking into things - that's my experience of Ombudsman services at various times. Seem to assume the customer has done something wrong.”
“This must be the worst company ever invented.
High gas and electric prices.
Scam vulnerable people out of WHD every year.
Customers services haven't got a clue on how to deal with any issues.
They never listen to there Customers .
Complaint team are just appauling.
Stay away from this corrupt company .
Better companies who help and listen to there customers.”
“Promised me cheaper gas and electricity. Door to door saleswoman sounded so convincing. Shocked at their prices. Over charged evey week. Now because I have taken action due to their mis selling, they have done something to my online app. Looks like they have wiped out my credit and put me on emergency credit. Going to report to Watchdog. Utilita needs to be stopped in their tracks. Daylight robbery, illegal practices especially to vulnerable people. They need to be fined and expelled from trading indefinitely!!!”
“The worse!! My little smart metre broke over 1.5 years ago and still not got a replacement! Prices are absolutely disgusting and it’s a struggle to swap over to other companies!! AVOID”
“Horrible scam company. They are trying to fasly charge us for a places we dont live. We have told them, bit they got nasty on the phone. Saying we had to pay even we arnt the onces at the protery there charging us for.”
“That shouldn't even be a one star. My partner was dumped onto Utilita, after being abandoned by Toto Energy. We believe the meter is faulty (SMETS 1 Smart Meter). It is a long story which started in 2017. To cut a long story short she is paying on average £10 per day and 30% recovery, on top. There is a disputed debt of nearly £5000. The Ombudsman has sided with Utilita, obviously because they pay them a subscription, therefore, they will never impartial. Being in debt and having a faulty meter (which they will not replace), means she cannot go to another company. Who can she turn to? She is absolutely destitute, she has cancelled all her insurances. She cannot afford to live and as she cannot afford to die. You cannot go to OFGEM as they do not deal directly with customers.”
