“Worst company ever the bills have always been double what was quoted cant make a complaint been over a year with at least 5 different dates of smart meter install and still no meter now we are in arrears and cannot change supplier untill its cleared the most rip off company that traps customers never ever go with this company”
“They left me and my daughter out in the cold all night that cancer they plus told my 2 year to shut up the broken all the consumer acts going they didnt care they allnost put me in hospital has it minus 5 degrees”
“Scott was very helpful but instructions he and other assistants are given is really difficult to understand.
Vulnerable people will have a very hard time with this company.”
“I don't think the Ombudsman is very reliable when looking into things - that's my experience of Ombudsman services at various times. Seem to assume the customer has done something wrong.”
“This must be the worst company ever invented.
High gas and electric prices.
Scam vulnerable people out of WHD every year.
Customers services haven't got a clue on how to deal with any issues.
They never listen to there Customers .
Complaint team are just appauling.
Stay away from this corrupt company .
Better companies who help and listen to there customers.”
“Promised me cheaper gas and electricity. Door to door saleswoman sounded so convincing. Shocked at their prices. Over charged evey week. Now because I have taken action due to their mis selling, they have done something to my online app. Looks like they have wiped out my credit and put me on emergency credit. Going to report to Watchdog. Utilita needs to be stopped in their tracks. Daylight robbery, illegal practices especially to vulnerable people. They need to be fined and expelled from trading indefinitely!!!”
“The worse!! My little smart metre broke over 1.5 years ago and still not got a replacement! Prices are absolutely disgusting and it’s a struggle to swap over to other companies!! AVOID”
“Horrible scam company. They are trying to fasly charge us for a places we dont live. We have told them, bit they got nasty on the phone. Saying we had to pay even we arnt the onces at the protery there charging us for.”
“That shouldn't even be a one star. My partner was dumped onto Utilita, after being abandoned by Toto Energy. We believe the meter is faulty (SMETS 1 Smart Meter). It is a long story which started in 2017. To cut a long story short she is paying on average £10 per day and 30% recovery, on top. There is a disputed debt of nearly £5000. The Ombudsman has sided with Utilita, obviously because they pay them a subscription, therefore, they will never impartial. Being in debt and having a faulty meter (which they will not replace), means she cannot go to another company. Who can she turn to? She is absolutely destitute, she has cancelled all her insurances. She cannot afford to live and as she cannot afford to die. You cannot go to OFGEM as they do not deal directly with customers.”
“Terrible. Was in British gas paying around 50 gas and 50 electric per month utilita has been charging us 100 pound on gas and 80 of electric per month! Trying to switch now and they have wiped my metere and put me on credit mode. Most likely trying to make it difficult to leave them. Also begging- like- phone calls to get me to stay with them and complete denial of them over charging so doubt I'll get any money back from that and the money they wiped from meter. AVOID it's more hassle than it's worth! As I young mother its costed me an arm and a leg”
“Joined Utilita on the 30th November last year.. a month and a half later I'm still having to call them every week. I'm so so disappointed with company.
Issue 1: They can never get my address right
I've received Utilita letters from my neighbours and now I'm afraid they think I am doing something dodgy...
One day I received a letter from them addressed to the whole building!!
Each letter has a different Customer Reference Number including the one on their APP
So far I've been on the phone to 3 advisors regarding this
My letters are addressed with my building name only and never my door number but some how everybody else. Yet I'm now with British Gas and I've never had this issue.
Issue 2: When I first moved into my flat and joined Utilita, I kept having to go back and forth with a customer advisor about whether Utilita supplies energy to my home or not... She kept putting me on hold literally every second to the point that I thought she was just having conversations with her colleagues instead of trying to help..
She claimed it wasn't Utilita despite UK power networks, British Gas, EDF and SSE confirming it was indeed Utilita to be my supplier using the national data base.
Again strange... It makes you wonder where are they getting their information from.
Anyways that was sorted and she was wrong.
Issue 3: After switching to British Gas apparently I owe Utilita money for a billing period between the 16th December and the 31st December which makes no sense as IM ON PREPAYMENT LOL
Topped up £35 on the 16th December and all of it got swiped off my smart meter (provided by Utilita)
I'd like to add I had about £20 left on my meter when I officially switched on the 5th to British Gas.
How do I owe you...when you owe me?
Spoke to someone today and they are telling me that I have been on credit mode and not pre-payment mode all along. What??
So you mean to tell me Utilita sent me a Pay as you go yellow top up card, I've topped up using this card and the money has run out accordingly.... and Ive been on credit mode??
to add to it...
Customer advisor claimed it's a billing card not a top up prepayment card... what does that even mean... its actually sad.
If I topped up my card...where did the money go?? Who's home am I providing electricity to? my neighbours??
Because that "billing" card worked perfectly fine until I switched over British Gas.
And if it was indeed a "billing" card surely that £35 that I topped up would have covered the outstanding bill.
WORSE COMPANY EVER!!!”
“Just like other customers... lm absolutely livid with this company. They’ve got a service called friendly, which doesn’t actually tell you how much you owe like their emergency does so! you know how much you’re using... what!!!!! They do now is just add the friendly on even when you haven’t used your emergency. Scammers and Blaggers. Do not go with them...... you’ll be making a great mistake. Yours Sincerely to anyone thinking of going with them. Mrs Maxine Fineschi.”
“Don't pick up the phone always and machine talking and still waiting to switch my gas still only put my electric on but no gas, had no gas in the winter n house was freezing and still by the days nothing back scams...”
