Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.12

1.1 Rating 581 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 581 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never known such bad customer service abosutlty disgusting after 5 phone calls one hour each at my cost we finally came to a conclusion”

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Posted 1 year ago

“sorry to say but i have had all the same problems that a lot have had, they are dam right rude and do not care about your circumstances, they also rip you off with the tariff, we have disability problems and should have been placed on economy 7, we were told we are already on the lowest tariff, 8 years down the line its not the case, nor do i like talking to someone who i cant understand, its like phoning a SCAM centre in mumbai, in the words of anne widdecombe, were OFF.”

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Posted 1 year ago

“Utter rubbish service and customer service even worse , as soon as I can I'm leaving”

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Posted 1 year ago

“The most rubbish company ever. I was left with my over 70 years old mum with medical issue for 2 days with no gas. Every time I called they said, the technical team will call you or they just hang up the phone on me. They never called and I had to keep chasing them. A real nightmare. NEVER SIGN WITH THIS COMPANY”

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Posted 1 year ago

“I wouldn’t even give Utilita a 1 star I’ve been put in an iligal contract that I did not sign up for or even seen the agreement I was with sse to begin with and one day in 2018 I got home and the gas and electricity supply was off to find out I had been switched over to Utilita I have tried to leave this company and the keep rejecting the request to switch providers the are financially crippling me I have been topping up with £20 every 2 days they have also taken 20% of every payment and also said I’m in debt I hope everyone is aware there are legal actions you can take and have their meters removed once you have their meters removed you can the contact any provider and have their meters installed you are only paying for rental of the meter when the meters are only £44 brand new”

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Posted 1 year ago

“It's the second time in 2 day you rang & my phone rang once and cut off????? Even potential fraud ring me for longer......but then again they haven't all ready got my money.....its also funny that I'm complaining about the complaints department....time of the call to me for 1 second 9:02 29/2023”

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Posted 1 year ago

“The company it's a joke .don't make any contract with them , the smart gas meter charging me and i have the gas disconnected from my property.”

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Posted 1 year ago

“Lying bunch of idiots who keep hanging up on me despite not having electricity or gas. Will let your die in the cold & dark rather than actually do anything. Pointless.”

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Posted 1 year ago

“UTILITA YOU CAN KEEP ON REMOVING MY… UTILITA YOU CAN KEEP ON REMOVING MY REVIEWS AND I WILL CONTINUE TO WRITE THEM AND INFORM EVERYONE WHAT A USELESS LYING THIEVING UNPROFESSIONAL COMPANY YOU ARE!!!!! HAVE BEEN TRYING TO GET MY 3 ENERGY VOUCHERS OWED TO ME FOR MONTHS NOW!!!!! 1. WE HAVE TRIED TO CALL YOU (NO THEY HAVE NOT) 2. POSTAL STRIKES CAUSED DELAY BUT ARE ON THERE WAY (NO THEY ARE NOT) 2. CARD THROUGH DOOR......THIS PROPERTY IS EMPTY, CALL TO CLAIM ENERGY VOUCHERS (LIVED HERE 25 YEARS) NOW MY MP ROYSTON SMITH IS TRYING TO HELP......PLEASE DO CONTACT YOUR LOCAL MP'S IF THIS THIEVING COMPANY IS TRYING TO KEEP YOUR VOUCHERS. OCTOPUS ENERGY.......GREAT REVIEWS AND WILL BE MOVING TO THEM AS SOON AS I HAVE EXPOSED THIS UTTERLEY WORTHLESS UNPROFESSIONAL COMPANY!!!!!!!!”

Helpful Report

Posted 1 year ago

“Topped up our meter £80. The money left the bank, nothing was put onto our meter. Spent 2 days with no heating with our 1 year old as we didn’t want to go into the minus. Then spent hours trying to speak to a Human about this. The only way I got through was by saying I was leaving. Already got a new supplier. Utilita are a joke.”

Helpful Report

Posted 1 year ago

“I am a vulnerable customer as I have long COVID and suffer anxiety. I am unable to speak to anyone at Utilita, and the problem is worsening. Utilita are not putting the £66 government help onto my account unless I contact them, I suspect that they are keeping hold of the cumulative "pot of government money" paid for by taxpayers, to accumulate interest, which is disgraceful and should be investigated by the energy Ombudsman.”

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Posted 1 year ago

“Impossibile to contact Cowboy outfit, avoid like the plague, why haven’t they been investigated by Martin Lewis?”

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Posted 1 year ago

“Useless company . Stupid employees on helpline- cant answer any question and when they wanna cut you off they just start sayin hallo hallo hallo .waste of time to bother talk with them”

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Posted 1 year ago

“Don't bother, I'm trying to leave caues its a joke. You ring them up and they hang up on you if you ask a simple question. Don't waste you're time Connor F”

Helpful Report

Posted 1 year ago

“WORST COMPANY EVER!!!!!!!! I AM OWED 3 GOVERNMENT ENERGY VOUCHERS. CAN NEVER GET THROUGH AND HOURS AND HOURS ON THE PHONE. WHEN YOU GET THROUGH CALL HANDLERS ARE IN AFRICA AND HAVE NO IDEA WHAT THEY ARE DOING. RECENTLY TOLD VOUCHERS WOULD BE SENT.......AFTER WEEKS WAITING 2 ARRIVED ONLY TO BE TOLD BY THE SHOP WHEN TOPPING UP THAT THEY HAD BEEN CANCELLED!!!!!!! RECEIVED A CARD IN THE POST SAYING "WE BELIEVE THIS PROPERTY IS EMPTY" HAVE LIVED HERE FOR MANY YEARS AND STILL DO.......AS FAR AS I KNOW LOL HAVE CONTACTED ROYSTON SMITH MY MP, DAILY ECHO AND NATIONAL PAPERS. WHEN I GET MY VOUCHERS EVENTUALLY FROM THESE CROOKS I WILL BE CHANGING SUPPLIER!!!!!!!!!”

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Posted 1 year ago

“Please stay away from this company thy must be the worst company i have ever had to deal with in 40yrs you will never get though to them on the phone it was 4 days before someone answered the phone its terrible also thy ate not paying out the government £67pm payments thy are also under investigation and just been fined 800k Please stay away or i promise you will regret it and also if you gas or electricity supply goes of your in big trouble thy never answer there phones bad bad bad company bunch of plums”

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Posted 1 year ago

“As per all the other reviews. Disgusting company, on hold for over an hour, no ability to get through via live chat only to a bot. They deserve a minus star. Disgraceful company will be leaving asap”

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Posted 1 year ago

“Poor customer service putting a vulnerable customer on a 90% repayment plan. This is unrealistic and not fair and they WILL NOT reinstate this money for my customer who has had enough. He would of had to top up £100 to gain £10 gas. He has no heating or hot water and there is no one to help.”

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Posted 1 year ago

“Always my bills get higher & doubled from month before.I am disabled but this doesn't seem to bother this company what so ever & I am on a pre payment Tarriff & still get mind blowing figures on every monthly bill that I get & hardly use any electricity & have been using every energy saving device known to man bulbs tvs & even use a Calor gas fire & have gas delivered as with what I have been charged in way of monthly bill is beyond belief as if this is what I,m being charged for hardly any electric use alone & never use a oven or hobs just microwave energy saving lights & just my TV I am terrified what I,ll be charged if I was using their gas supply as well & have to get strip washes which is degrading to myself as I am also as I said terrified of switching a bloody light on never mind their gas.In just using as little electrical as I can every month my bill jumps to double the amount of the month before.With being disabled & on disability I do everything I possibly can to save energy & that's just on the electrical use side as for their gas I am so distraught & anxious with stress of it all I have to get strip washes & have my own Gas in way of a Calor gas fire which csnnput me in danger because I know I keep getting extortionate monthly electrical bills alone & it's also very frightening when myself knows I haven't possibly used the amounts in monthly bills.Its totally out of order & I don't know how to get my money back after being severely overcharged.Se60689&Gmail.com”

Helpful Report

Posted 1 year ago

“Worse company. Never get through to them. I am disabled and I can not top up. I was left with no gas for three days. All they did was change the metre not even sorry. They put in prepaid meter and when I top up it does not show on the metre. Am left in the cold for the third time this year with no gas.”

Helpful Report

Posted 1 year ago

Utilita Energy is rated 1.1 based on 581 reviews