Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.12

1.1 Rating 579 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 579 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Utilita Energy 1 star review on 20th January 2023

Miroslav Badi

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is quite disappointing. Even though I have a smart meter, I'm required to input my meter readings manually on their website. Every time, I'm left waiting on the phone or in an online chat until someone responds.”

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Posted 7 months ago

“Called them 2 weeks ago. After long wait 'Christine' answered. Told her I was phoning on behalf of my Aunt for whom I was PofA. Asked me to hold on. After long wait she said she'd need to ask her manager about PofA. What the .....had she been doing for the last quarter of an hour ?!! After another 14 minutes wait the phone went dead. I expected a courtesy call back. Some chance from this crowd ! Sent an email to complaints and got automatic reply saying they'd answer within 14 days. Some chance! To be avoided !”

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Posted 7 months ago

“Would leave zero if I could, this company is an absolute joke I’ve had nothing but problems for years with them. They are charging me for someone’s address is England even tho I’ve only ever lived in South Wales. I can’t access my account to top up and they are not recognising my email or password constantly. I can’t speak to them on the phone because their phone line is ridiculous and cuts off. Their chat says it works 24/7 but it tells me to contact them in working hours. This company needs shutting down.”

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Posted 7 months ago

“Impossible to get through on phone, they send you a link that doesn't work and there's no staff available on the chat, just a really frustrating robot.”

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Posted 7 months ago

“utilita rep came our door said we had utilita smart meter and if we changed to them we would nt have to pay a standing charge .We said we would change and the rep set the wheels rolling we had a letter to say we would go live on the 12th july 2023 and would be able to top up tried to do this and it would nt let me so i went to visit the utilita shop the staff there were very helpful and explained things had nt gone though and we were on on the link not to worry has we wouldnt be cut off while they sorted out.We went live again on the 12 th aug 2023 then we were able to top up when checking my account on the 2nd sept 2023 we have a debt of £391.39 for the short time we were on the link .I have called and been told this is how much energy we had used from the 12th july till 8th Aug 2023 how can anyone in the summer month use this amount of energy.l”

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Posted 7 months ago

“Customer service is almost none existing. App takes days to update so you never know how much credit you actually have. I'm changing provider now.”

Helpful Report

Posted 7 months ago

“I am really not happy with the recent switch to Utilita. Having always chosen to pre pay my energy, i have topped up cards, but the app does not populate. Nor do i know whether the money on the card is going straight onto the meter. contact Utilita and they advised that i am on a billed tarif. So where is my money going? Once you have switched, they promise you the earth, but then they are extremely difficult to get hold of once youre a customer. Take my advice. Don't switch!”

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Posted 8 months ago

“Keep away from these people ! They broke in to my house and fitted smart meters when I refused ! And u don’t need them by law ! Customer care is shocking u get passed on and on to none English speaking people for hours and hours”

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Posted 8 months ago

“If I could give zero stars I would. Completely abysmal service. Has taken them nearly a year to install a new meter. They still haven't done it. They rarely respond to communications and when they do, they seem more interested in selling other services than dealing with problems”

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Posted 8 months ago

“Absolutely terrible company. Impossible to get hold of by phone, e Mail or chat. Am now contacting the ombudsman!”

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Posted 8 months ago

“Why can't i give a zero (or minus) rating? I switched to Utilita in March 2023 and have had nothing but problems. I received my top up cards with a letter saying that they can be used straight away but they didn't. I rang and was told to wait a few days while the meters were being switched over to pre payment, i rang again and again (sometimes waiting for over a hour before actually getting through to a advisor) every time being given a different answer as to when my cards would be activated. Eventually after 4 months they decided that the meters needed to be changed. During this 4 month period i received a SMS informing me that i had a unpaid bill so i rang them up on 17/07/23 and requested a bill by post so that i could pay at the Post office, and was told that they would send one. It's now 14/08/23 (4 weeks later) and I'm still waiting for the bill, but i have received a letter saying that they have charged me £30 because I've not paid the outstanding bill!!! Tried to ring them up today and hung up after a hour waiting for them to answer. I really really wish that i hadn't made the switch”

Helpful Report

Posted 8 months ago

“If I could give a zero rating I would.We tried three times to top up our electric by phone on each occasion we were told there had been a technical issue and that we had not been charged and to retry. We had enough to last a couple of days so decided to try again the following day, when checking our bank account we discovered that £195 had been taken out by Utilita but we had not received any credit on the meter. Impossible to speak to customerect services. We found ourselves with no electric and £195 out of pocket, we eventually got our money returned to our account after getting ofgem involved. Have nothing to do with these people they should not be allowed to trade. Absolutely disgusting.”

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Posted 8 months ago

“3 hours on the phone just to run round in circles. Very amateurish. Timewasters!”

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Posted 8 months ago

“My electric supply was switched away from Utilita without my permission or knowledge. There was no contact whatsoever from Utilita about this which is outrageous!”

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Posted 8 months ago

“The service from this company would be better suited to a third world country. I have spent so many long hours trying to get through to speak to a human being. I had my smart meter installation cancelled last month and as I write this review, I am listening to their automated answer machine telling me that they value our time. The reason for my call, is because the engineer didn't turn up. Utterly disgusting service.”

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Posted 9 months ago

“Their rates at the moment are beyond ridiculous - Put £20 of gas on Friday (20/07/2023) - Had TWO SHOWERS over the weekend, and did some dishes - Apparently that was enough to make me have to turn on Emergency credit today - (Monday, 24/07/2023) - How can they POSSIBLY justify those rates for someone they have on their priority register and someone who can't work due to health issues?”

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Posted 9 months ago

“Had so called smart meter installed on 19 July the electricity came through same day. Still waiting for the gas to connect. The smart meter is saying that my gas is not top up .”

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Posted 9 months ago

“Utilita is the worse company I have ever had to deal with . No one understands what you are talking about ! There are no supervisors or managers to deal with any problems . I have called 20+ times and still not resolved the problem I have . I have advised everyone not to even consider going with Utilita . Absolutely disgusting customer service in which you are pasted to numerous departments and nothing ever resolved . Awful”

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Posted 9 months ago

“I have been trying to speak to someone for over an hour and a half absolutely terrible service”

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Posted 9 months ago

“Avoid these cowboys at all costs. If you must keep a record of everything. We've just received a debt collection letter from a company Utilita sold a "debt" to in March 2023. The irony is that we spent 2020-2022 disputing the "debt" with a debt advisor from Govan Law Centre and have confirmation from Utilita that the debt ( they never did explain ) as written off and nothing outstanding on the account Exactly 1 year later from Utilita's email we received a letter from debt collectors and a letter from Utilita saying that they tried to contact us to no avail ( we were in constant contact 20-22 as was our representative) we even have emails from Utilita's data protection officer who responded to a subject access request. Energy Ombudsman has been contacted to re-open our complaint and im looking at a GDPR breach too .”

Helpful Report

Posted 9 months ago

Utilita Energy is rated 1.1 based on 579 reviews