“Dreadful can't handle customer services I've been trying to pay for my energy since moving in in March 22 No one has managed to sort problem with numerous calls,no response to letters even with recorded delivery ask to email certain member of staff no reply.This company is hopeless customer service the worse I've encountered.My advice not to use them”
“Everything, smart meter was installed but instead of a credit meter (d/d) I had a prepayment installed, I was told I still had to pay the full amount of direct debit and top up!! I couldn't top up the prepayment meter as I didn't have the card number, complained and the customer service person put me through to the payment and I topped up £50 and it's disappeared... I have spoken with every department as they pass the buck, over the last couple of months I have spent around 4 hours a week on the phone and I still haven't got my money back, been to ofgem and they put me through to utilita again, if I owed them money I would have a judgement against me by now, total disgrace how this company works and treats their customers.. I wish I could swap energy company but it's not advised due to the prices 😕 a complete joke”
“I would rather tweeze my toenails off one by one then be with this shambles of a company. Each time I have rang up I have been on hold for over an hour. NOT REMOTELY HELPFUL. DO NOT RECOMMEND.”
“I cannot get them to send me a bill and this has been going on since end of May I don't know what we owe they've put us in utility poverty which we have never owed money in our lives Their customer service is 0 we're an elderly couple and we're at our wits end.They are the worst company you could imagine DON'T USE THEM”
“Scam of a company keeping sending me bills for nearly 800 pound spoke to them many of times I have pay as you go meters that I have to top up key and card for to have gas and electric when I confronted them they said it was a mistake and they'd sort it a few weeks later I have another bill for the same amount threatening to go to court and put pay as you go meters in (which I already have absolute morons good luck to who ever answers my call sick of them avoid!!!”
“Been on the phone an hour and a half now on hold just trying to get a customer number! I have 3 children and I have just moved house to find these idiots are the provider. Been trying to get through since last Thurs they're an absolute joke.. only reason I'm trying to gey these is because my energy supplier from the old house is unavailable due to their systems Been down!
Please avoid utilita if you want someone you can contact in emergencies!”
“Absolutely awful company. I have had problems with them for a couple of years now but the last 6 months has gotten insane. They keep asking for proof of identity to which I have provided on many occasions only to he told its back in the Original owner of the property's name. How on earth this keeps happening is beyond me and now the debt owed is mounting up due to them not being able to correctly update their systems and take payment from me. I am just running round in circles. The last thing I need/want is debt or the stress and anxiety this is bringing. Also have sent me (in original owners name) a bill for the past 2 months of £1200. I live with a 4 year old in a small property and work 5 days a week, their is NO plausible way my bill would be 1200 for 2 months. They can shove it....”
“Being overcharged. Switched to a credit account at a day rate only from prepayment E7 tariff. But after 2 months they are still charging me for a day rate and a night rate at same time overnight. Can never get hold of them and it’s at least an hour to get through to them at best”
“Absolute con of a company...
They don't answer the phone.
My meter is faulty and I'm owed money in failed transactions. They are pure scum. This company is making me more suicidal by the day......”
“Would have given 0 stars. Appalling . No sense at all from them.
My bill now is £1000 for 6 weeks use of electricity!
I'm not running electric fires all day and night!
They have messed up the meter readings, and causing such stress and anxiety.”
“We cannot get through to Utilita on the phone. It stated a 10 minute wait but we were waiting over an hour before giving up. They need a better system than that so will not recommend on this basis.”
“Recent Citizens Advice survey shows that Utilita the WORST energy company for customer service.
Please see for yourselves. See info below.
If you can find an alternative supplier, then you should AVOID UTILITA
Have received no bill at home address or via email. Has been nearly 7 months now since my first first contact with Utilita.
It is not in my interests not to pay a bill. Nor am I so ‘sad’ that I like spending so much time (hours and hours) wasting on this matter, on what should be a basic thing for Utilita to sort out.
I’ve emailed two Utilita staff, directly at Utilita email addresses, after they ‘reached out’ assuring me matters would be / had been sorted. Guess what? You guessed right; not now even a courtesy reply from them to acknowledge my emails, for this on going saga.
If you have the option to avoid Utilita, then I would urge you to do
Received only and first written communication from Utilita recently. No bill, but a notification of intent to take action to recover debt (alleged!)
Please google:
Worst energy company citizens advice April 2022.
Click on page and scroll down the list and …..
YOU WILL SEE UTILITA THE WORST COMPANY FOR CUSTOMER SERVICE”
“AVOID, if you can.
No account set up. Has been over 6 months now of trying. Numerous emails, phone calls and even letter sent by recorded delivery.
Please google "worst energy company citizens advice"
https://www.citizensadvice.org.uk/about-us/about-us1/media/press-releases/energy-company-customer-service-plummets-at-worst-possible-time-says-citizens-advice/
When on the page, scroll down and you will see Utilita the worst company.”
“From 3 weeks I can't to top up the electricity. Utilita didn't send me the tech service till now. They telling me all is ok.Look at the attachments.It looks like every day.People, avoid Utilita!!!Or,be ready for life WITHOUT POWER!!!”
“Very expensive, I top up every day with £20 for gas and next day morning I'm in minus. I've been trying to change thw company but they said tgat its impossible because i need to fit in the criteria. Veey dissatisfied”
“Absolutely unprofessional and worst company I have ever dealt with and strongly advise to stay well away. Customer services do nothing other than lie and pass you on to someone else and as for refunds, 7 months and still nothing back. I was in credit for just over a £1000!!!”
“Not normal.From 3 weeks I can't to top up the electricity! They lied me they found the issue but they didn't fix it yet. Every 2 days I'm without supply...
Embarrassing...”
“Scam and creepy joke.From 2 weeks new smart meter not working, payments for top up not working. I'm calling every day, waiting sometimes 2 hours somebody pick up.Then another 2 hours I'm explaining my problems.They telling me all is Ok.Not ok!!! I'm trying to top up few times per day by app, website,top up line,pay points and still NOT WORKING!!! I need to ask for another credit... 3 times I was off supply.After 12h shift, extremely tired,I was calling 4 hours in the middle of the night, almost crying for another 15 pounds... Asking for service,nobody coming.My calling very often is cutting.Ignoring. I'm reporting it to solicitor.”
