Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 632 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is rubbish, sending debt collectors before the date my payment was due,”

Helpful Report

Posted 2 years ago

“DISGRACEFUL CUSTOMER SERVICE Firstly ive been a long standing customer and do not expect such disgraceful,disgusting, and uncaring service. Utilita us an absolute joke of a Company. 1hr EVERY SINGLE TIME to answer the phone from your South African call centre. Then 40 mins trying to get the non functional to work to no avail!Ive been waiting 7 weeks for a SMART METER THAT WORKS!!!! In the meantime my Gas and Electric have gone off whilst at work as ive no idea what my balance is. Ive phoned half a dozen times for help. Put in formal complaints with Advisor to speak to SUPERVISOR and nothing. Instead one is made to listen to repetative messages about the Award winning Apps -seriously do you not think CUSTOMER SERVICE is more important!!!! Ive tried to change Company but Utilita is NO help! YOUR A DISGRACE OF A COMPANY!!!!”

Helpful Report

Posted 2 years ago

“Shady company tell you no hidden costs will that's a lie got standing order charges, swap your taff because you dont pay by direct debit but have never once asked me to, the app doesn't work been sending meater reading but apparently they haven't gotten them so as a result I now have a bill of over £3000 on top of the £200+ a month I have already paid over the 10 months I've been with them so they made me swap to a pre pay meter to pay it off and that doesn't work either , so now me and my family are sitting in the dark freezer defrosting with all our food in it because even when you call them to fix the problem after over an hour wait to talk to someone they put the phone down on you before you even get your post code out your mouth and don't even bother with the live chat because they can't actually do anything or look into anything and again another long wait for the useless and unhelpful feature”

Helpful Report

Posted 2 years ago

“Dreadful can't handle customer services I've been trying to pay for my energy since moving in in March 22 No one has managed to sort problem with numerous calls,no response to letters even with recorded delivery ask to email certain member of staff no reply.This company is hopeless customer service the worse I've encountered.My advice not to use them”

Helpful Report

Posted 2 years ago

“Everything, smart meter was installed but instead of a credit meter (d/d) I had a prepayment installed, I was told I still had to pay the full amount of direct debit and top up!! I couldn't top up the prepayment meter as I didn't have the card number, complained and the customer service person put me through to the payment and I topped up £50 and it's disappeared... I have spoken with every department as they pass the buck, over the last couple of months I have spent around 4 hours a week on the phone and I still haven't got my money back, been to ofgem and they put me through to utilita again, if I owed them money I would have a judgement against me by now, total disgrace how this company works and treats their customers.. I wish I could swap energy company but it's not advised due to the prices 😕 a complete joke”

Helpful Report

Posted 2 years ago

“I would rather tweeze my toenails off one by one then be with this shambles of a company. Each time I have rang up I have been on hold for over an hour. NOT REMOTELY HELPFUL. DO NOT RECOMMEND.”

Helpful Report

Posted 2 years ago

“I cannot get them to send me a bill and this has been going on since end of May I don't know what we owe they've put us in utility poverty which we have never owed money in our lives Their customer service is 0 we're an elderly couple and we're at our wits end.They are the worst company you could imagine DON'T USE THEM”

Helpful Report

Posted 2 years ago

“Scam of a company keeping sending me bills for nearly 800 pound spoke to them many of times I have pay as you go meters that I have to top up key and card for to have gas and electric when I confronted them they said it was a mistake and they'd sort it a few weeks later I have another bill for the same amount threatening to go to court and put pay as you go meters in (which I already have absolute morons good luck to who ever answers my call sick of them avoid!!!”

Helpful Report

Posted 2 years ago

“Been on the phone an hour and a half now on hold just trying to get a customer number! I have 3 children and I have just moved house to find these idiots are the provider. Been trying to get through since last Thurs they're an absolute joke.. only reason I'm trying to gey these is because my energy supplier from the old house is unavailable due to their systems Been down! Please avoid utilita if you want someone you can contact in emergencies!”

Helpful Report

Posted 2 years ago

“Absolutely awful company. I have had problems with them for a couple of years now but the last 6 months has gotten insane. They keep asking for proof of identity to which I have provided on many occasions only to he told its back in the Original owner of the property's name. How on earth this keeps happening is beyond me and now the debt owed is mounting up due to them not being able to correctly update their systems and take payment from me. I am just running round in circles. The last thing I need/want is debt or the stress and anxiety this is bringing. Also have sent me (in original owners name) a bill for the past 2 months of £1200. I live with a 4 year old in a small property and work 5 days a week, their is NO plausible way my bill would be 1200 for 2 months. They can shove it....”

Helpful Report

Posted 2 years ago

“Being overcharged. Switched to a credit account at a day rate only from prepayment E7 tariff. But after 2 months they are still charging me for a day rate and a night rate at same time overnight. Can never get hold of them and it’s at least an hour to get through to them at best”

Helpful Report

Posted 2 years ago

“Absolute con of a company... They don't answer the phone. My meter is faulty and I'm owed money in failed transactions. They are pure scum. This company is making me more suicidal by the day......”

Helpful Report

Posted 2 years ago

“Would have given 0 stars. Appalling . No sense at all from them. My bill now is £1000 for 6 weeks use of electricity! I'm not running electric fires all day and night! They have messed up the meter readings, and causing such stress and anxiety.”

Helpful Report

Posted 2 years ago

“We cannot get through to Utilita on the phone. It stated a 10 minute wait but we were waiting over an hour before giving up. They need a better system than that so will not recommend on this basis.”

Helpful Report

Posted 2 years ago

“Crooks , they make up charges even when there is zero useage of gas for example”

Helpful Report

Posted 2 years ago

“Recent Citizens Advice survey shows that Utilita the WORST energy company for customer service. Please see for yourselves. See info below. If you can find an alternative supplier, then you should AVOID UTILITA Have received no bill at home address or via email. Has been nearly 7 months now since my first first contact with Utilita. It is not in my interests not to pay a bill. Nor am I so ‘sad’ that I like spending so much time (hours and hours) wasting on this matter, on what should be a basic thing for Utilita to sort out. I’ve emailed two Utilita staff, directly at Utilita email addresses, after they ‘reached out’ assuring me matters would be / had been sorted. Guess what? You guessed right; not now even a courtesy reply from them to acknowledge my emails, for this on going saga. If you have the option to avoid Utilita, then I would urge you to do Received only and first written communication from Utilita recently. No bill, but a notification of intent to take action to recover debt (alleged!) Please google: Worst energy company citizens advice April 2022. Click on page and scroll down the list and ….. YOU WILL SEE UTILITA THE WORST COMPANY FOR CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

“AVOID, if you can. No account set up. Has been over 6 months now of trying. Numerous emails, phone calls and even letter sent by recorded delivery. Please google "worst energy company citizens advice" https://www.citizensadvice.org.uk/about-us/about-us1/media/press-releases/energy-company-customer-service-plummets-at-worst-possible-time-says-citizens-advice/ When on the page, scroll down and you will see Utilita the worst company.”

Utilita Energy 1 star review on 13th June 2022

Helpful Report

Posted 2 years ago

“From 3 weeks I can't to top up the electricity. Utilita didn't send me the tech service till now. They telling me all is ok.Look at the attachments.It looks like every day.People, avoid Utilita!!!Or,be ready for life WITHOUT POWER!!!”

Utilita Energy 1 star review on 10th June 2022

Helpful Report

Posted 2 years ago

“Very expensive, I top up every day with £20 for gas and next day morning I'm in minus. I've been trying to change thw company but they said tgat its impossible because i need to fit in the criteria. Veey dissatisfied”

Helpful Report

Posted 2 years ago

“Absolutely unprofessional and worst company I have ever dealt with and strongly advise to stay well away. Customer services do nothing other than lie and pass you on to someone else and as for refunds, 7 months and still nothing back. I was in credit for just over a £1000!!!”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 632 reviews