Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 632 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moved home 3weeks ago the tenant before was with utilita day after moving they cut my gas off took 6 hours to get thro they gave me codes to top but all my credit was taken rang them again they the last tenant debt off so they said but didn't iv paid the debt £100 and now I have to top up on line coz the codes number don't work and every tike I top up they take £3 off 10 £4 off 20 £6 off 30 wen it Says no charges have been taken I'm a single mum on own struggling as it is and having to borrow money to keep my gas topped up utilita are taking the money fir wat iv used plus daily charges and money for me topping up Iv been trying to ring for a week but constantly getting cut iv now put over £200 on my gas in 3weeks £200 i can't afford pictures show there are no charges but still get charged for putting money on my gas”

Utilita Energy 1 star review on 10th December 2022

Helpful Report

Posted 2 years ago

“Don't ever use Utilita, I'm moving to a different company as soon as possible. I've spent hours upon hours trying to get through on the chat. The phone line cuts off part way through dialogue or after confirming my details. I am unable to top up my gas meter through my phone, so I have to manually input the code. In this cold weather it's so much more difficult, especially as I live in a top floor flat. As well as this I have a circulation condition and a neurological condition, so getting down to input the code is very difficult. £15 would last a whole month, that now only lasts 2-3 days despite being strict with heating and having it on for a maximum of 2 hours per day. They've "promised" to send an engineer out and contact me via phone or text on the same day to let me know when this will happen, and have they? Nope, it's been over a week and I've heard nothing. As soon as I get a response from another energy supplier, I'm moving.”

Helpful Report

Posted 2 years ago

“ABSOLUTE WORST COMPANY EVER.... A WHOLE YEAR OF HELL... Single mother 3 children... 2 of them under 5... Around 50 hours of phone calls to try and sort an issue that was their fault! Ended up in debt because they didn't sort the meters out that they were meant to... then charged me 50% recovery charges... No managers ever getting back to me! Many complaints filed... No phone calls back to resolve... Waiting in queues for an hour and over every time and many of those times customer service put the phone down on me!!!! Cried many times on the phone extremely distressed explaining this situation was making me feel extremely anxious and depressed! Constantly topping my every few days £20... £30... £40... Tried moving to another company... Didn't let my gas meters move over to the other company even tho I wiped the debt off in order for them to let me move!!! Only to spend 3 hours on the phone once again this morning trying to find out why they hadn't handed over my meters!!! Refused to put a manager on as always!!! Put the phone down on me 3 times and just put the phone down on me again!!!! STILL NOT RESOLVED... Currently no gas heating or hot water... Cold stressed... Feel like I'm going to have a panic attack!!!!”

Helpful Report

Posted 2 years ago

“Constantly running out of gas although paying £40 every 5 days. Constantly says in debt when we are not. Ťry to contact and phone for hours just to be cut off instead of answered. We are both COPD sufferers and our children have asthma. The flat is now freezing and mold forming. Warm home discount never appeared. Govt scheme all goes on electric no split for gas. Tried for 2 months but cannot contact by phone email or webchat. Disgusting service. Avoid at all costs. They say we are on priority and shouldn't be without gas yet we've had none for weeks. Put another£25 on today with no change”

Helpful Report

Posted 2 years ago

“I have been constantly fobbed off with excuses as to why I haven't received my support payment for November. Waited over an hour every time I called. This has now become very annoying. Yesterday I called for the 7th time this week and still getting told That It is now going to be around 16th December that I should receive it( I don't believe anything they say) My wife & I are making ans to leave the company In the new year.I am advising anyone thinking of joining them to go somewhere else.”

Helpful Report

Posted 2 years ago

“If I could give them zero I would. Not sent out Energy Support vouchers to customers for Oct/Nov. Make promises that the will be arriving in 10 days/5 days but nothing. Phones ring out, emails unanswered, Customer Service based in SA promises to follow up, still nothing. Told to message via Facebook, more promises made, still nothing. Twitter customer services promises to chase up. Still nothing. No acceptable. Rubbish customer service treating vulnerable customers like this.”

Helpful Report

Posted 2 years ago

“Terrible customer service. Shocking hold time. Just a poor neglectful company from start to finish and not to mention the ridiculous prices I’ve been paying for a 2 bedroom flat only me and my young daughter live in. Meant to be on the priority service but yet never a priority haha next joke! I would avoid this company at all costs. I’m planning to leave as soon as I can. Currently writing this while being on hold for over 1 hour and that’s me phoning them for a second time because of being hung up on and not sent to the proper department. I’ve had no communications from my gas meter for some time now and can’t see a thing on the app about my gas. they always send someone out to sort it and they tell me nothing can be done. Hate is a strong word for me but I absolutely hate this company. Cannot wait to leave them”

Helpful Report

Posted 2 years ago

“* ONLY GAVE 1 STAR CAUSE ZERO IS NOT AN OPTION* After the 2 hours wait on hold. Actually the call handler was very nice, very polite can’t fault them on a personal level, and tried to fix my problem however had no idea what they were doing, totally untrained. Complete waste of time. Had to argue to pay back a debt I didn’t owe, then they added what I’d already paid as a debit onto my next bill. So had to phone again 2hrs45mins on hold. Took the money off my bill thankfully BUT guess what put a 25% deduction off all my payments so I had to phone them again 90mins on hold they fixed it and reimbursed me aye but what’s next??!! Worst.”

Helpful Report

Posted 2 years ago

“We cut the gas off from our property but somehow utilita are billing me for £160 when i have already gave them 000.00 meter readings. My dad has Cancer and I'm receiving debt notifications on Sunday saying if not payed will take further action. They haven't even replied to my email with the meter readings which they asked me on the phone to send. This is causing me and my unwell dad super un needed amounts of stress. There call centre isnt even in the uK. ABSOLUTELY SHOCKING FRAUDULENT SERVICE, I WILL BE SWITCHING VERY SHORTLY AND ASKING FOR OMBUDSMANS DETAILS”

Helpful Report

Posted 2 years ago

“I have had a smart meter put in, downloaded the app. I am on pay as you go. I have been trying to top up for 4 hours. I am running out of gas and electricity. I have tried to top up ten times. I am currently on hold to speak to someone. This is ridiculous as soon as I can leave utilita I will. Don’t listen to what they tell you on the phone, especially if you are an older person”

Helpful Report

Posted 2 years ago

“I am waiting for 1 hour and 10 min, and is not answer the phone, my boss send me home because I am stai to much on the phone, this is redecules”

Utilita Energy 1 star review on 25th November 2022

Helpful Report

Posted 2 years ago

“Been wanting to change company for ages never aloud to .. all day on hold and having the hone cut off everythime.. electric runs out all the time and absolutely no help even with having a vulnerable Child!disgusting company”

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Posted 2 years ago

“Trustpilot Thanks! Your review counts. You reviewed Utilita Add photo Anthony 14 reviews GB Rated 1 out of 5 stars Again this thieving company strikes… Again this thieving company strikes again! Single mother of 6 and this company is trying to ruin Christmas! Yesterday the gas said it was 15 pounds in debt today its shot up to 40 ! Electricity was 20 so nearly 70 pounds just to tic it over!!! They did ring to try and solve the problem 2 days ago!!! Made me promise to delete my last review to cover up there last time they robbed the weekly budget!!! This is now playing with my mental health!!! I really can't cope with this amount of money this company steals in a week!!! I feel like giving up as its making me feel that I am failing as a parent!!! Putting us in to poverty before Christmas! I never felt so low in my life thanks to these lovely multi millionaires!!!!”

Utilita Energy 1 star review on 22nd November 2022

Helpful Report

Posted 2 years ago

“Constantly left off supply with vulnerable children as topping up 80 pound for both fuel every 5 days is simply unaffordable . Currently have opened investigation with ofgem and off gas supply the last 2 days yet again UTILITA YOU SHOULD BE ASHAMED . CANT LEAVE BECAUSE THEY ADDED 500 OF DEBT A YEAR AGO WHICH THEY ARE STILL TAKING 25 PERCENT ON MY TOP UPS”

Helpful Report

Posted 2 years ago

“Absolutely shocking the amount of money I am paying per month for my electricity. So far this month I have spent is £130, for a small one bed flat, with just me living there.. I’m switching to British Gas..”

Helpful Report

Posted 2 years ago

“Had to top up £110 in my first week in a new property tried to contact them got in a 90+ queue on live chat then got to 1st and didn't get an answer on the phone the automaton said my address is not on the system then I tried to email and it was blocked, ill be switching now, avoid at all costs!!!”

Helpful Report

Posted 2 years ago

“Terrible not showing my usage again on the app the app is constantly down for maintenence but still never works waited an hr to speak to someone and gave up waiting to speak to someone”

Helpful Report

Posted 2 years ago

“Can never get through to Utilita. Once through you get attitude from customer servce adviser. I am topping up £30.00 every other day without using the gas central heating more than 2 hrs.. Suspected faulty meter told by adviser its only £30.00. Then asked ti speak to a msnager.... surprise the phone ges desd.. Switchef supplier straight away.”

Helpful Report

Posted 2 years ago

“1 start is too much for these imbeciles Calling me a liar for 6 months, yet gave meter readings and photographic evidence when i left a property of meters being in credit by £100 and still wont refund my money , if i was in debt to them id have the baliffs on my door. Avoid this company at all costs Check google reviews out for the true picture . You wont get anywhere with the energy ombudsman either as it seems they lie and colude with them and make things up .unbelievable it is. Wont get a refund either this is how they make money by scamming people sending erroneous bills then baliffs.”

Helpful Report

Posted 2 years ago

“App not working again. I cant see my cost or usage .sick of talking to utilia about this issue .”

Helpful Report

Posted 2 years ago

Utilita Energy is rated 1.1 based on 632 reviews