We find you emailed us less than a minute prior to leaving this negative review. We are sorry we did not respond in that generous period of time. As indicated at the time of your order this was a special order item requiring up to four weeks to fulfill. As indicated by the tracking number emailed to you on November 30th the product is on route and currently in a USPS facility in Kansas. Happy holidays.
“When I need bags for my little canister vacuum I immediately go to Vaccums R Us as they have the best prices and complete selection for my needs. I have ordered from them many times, even though they are several states away from where I live. The service is top nothch and friendly. When I placed my first order I had to call the store and they were very helpful and sent my order very quickly. I would recommend this seller to anyone who seeks parts for a vacuum, or a wide variety of sewing items.”
“Love your videos. They get to the point quickly and don't waste time. Delivery of products very prompt. Products repaired vacuum as advertised. Excellent. Thanks a bunch.”
“I had tried several sites to find parts for my vaccum cleaner and nada, til I found Vaccums R-Us, they had the parts, true they were on backorder and it took about a month but the parts came and my vaccum is now back in operation. I definitely recommend this company. Thank you so much!”
“Vacuums R Us are the best! Don’t buy from anyone else. My daughter found them and they gave her the best vacuum education imaginable. Then I found their YouTube posts and realized they deserved my patronage, even though I don’t live in Colorado. Great service!”
“Very knowledgeable, helped me locate a roller for my very old vacuum. It now works very well and I can keep using it on my rugs. Thank you for your help, I will be ordering from you again!!”
“I purchased a replacement hose to a smaller steam vac from Vacuums R-Us And Sewing too. I asked a question of them by email first and got a very prompt and complete answer. My replacement hose arrived on time in perfect condition and is a perfect fit. I am very happy with the company and would definitely buy from them again.”
“Original DC07 Dyson we have at home still working strong but we ended up misplacing the U-bend assembly which we were able to find from your company and are so happy to get this delivered and working great. Will us again for any other parts we may need. Thanks!”
“I ordered two incorrect parts and it was difficult to figure out how to request a return online or via email, but when I called and spoke to someone over the phone they addressed it immediately and with no hassle. I will continue to use you all for all my vacuum needs. Thank you for the great customer service.”
“Right in the middle of a major house cleanup my 17 year old canister vacuum cleaner rolled over and died. The folks at Vacuums R Us were very helpful in guiding me into a great match for a new SEBO D4 vacuum and accessories. Bottom line, a great vendor, a great system and a perfect match to get the job done. Going forward, it will now be very easy to maintain the cleanliness of the home! Thank You, Vacuums R Us! I highly recommend these wonderful folks for all home vacuum equipment needs🌞”
Hi Alan, we're glad to hear that we were able to quickly get you back on track for a major house cleanup. Please don't hesitate to reach out if anything else comes up. Thank you!
“Their nowledge was great. They informed me that I needed a wood roller, not a plastic roller. That's really important as plastic melt. Response time to my web chat questions was great. I even called and the tech who answered was super helpful. Just know that they are a family business and not Amazon. My package took about 7 days to arrive so it took longer, but for the expertise I would definitely use them again.”
