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Van Meuwen Reviews

1.5 sterren 163 beoordelingen

12 %

aanbevolen door klanten Van Meuwen

Bedrijfsreviews

1.5

Sterren op basis van 163 beoordelingen


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 38%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Lezen Van Meuwen Reviews

Over Van Meuwen:

Buy cheap flowers, vegetables, fruit, plants and trees in the UK from Van Meuwen. Visit our online store for deals on everything in your garden. Van Meuwen is a well reputed mail order specialist; always make sure that you receive the best quality plants and exciting products at affordable prices. Our products include soft fruit, vegetables plants, fruit trees and potatoes. We provide free growing guides with all varieties.

Bezoek website

Telefoon:

0844 557 1850

Locatie:

Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding
Lincolnshire
PE11 1ZZ

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Van Meuwen 1 star review on 20th June 2020

Anonymous

Anonymous // 01/01/2019

Sorteer op: Highest Rated Meest recent Hoogst gewaardeerd Filter: Geen Geen 5 Sterren 4 Sterren 3 Sterren 2 Sterren 1 Sterren behulpzaam

“EXCEPTIONALLY POOR SERVICE, BORDERING ON SCAM. In March, I saw an add in the newspapers, an offer for a mixed plants purchase. It clearly said delivery in May - so I sent off my cheque. It is now mid May, subsequent 2 emails informed me that delivery is expected in late June. I have tried to cancel the order but my emails are not answered and when you phone customer service - you just wait in the queue for eternity (7p per minute + your own connection charges), so I have not been able to speak with anyone and even possibly swap the order for something that could be delivered now. I strongly advise against using this company, especially having now also read poor reviews of their products. I will also be writing to the newspapers about my experience - I know they survive from advertising, but I'm sure they can find a more reputable company to promote.”

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12.05.2015

“one of the worst companies i have ever in 40 years had dealings with, my order from march still not delivered, had numerous texts from customers complaints dept but still no success, and tried phoning them but they do not talk to customers about complaints,,”

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11.05.2015

“i ordered the fuchsia collection and they arrived today,what a mess,out of ten plants three .of them looked [with a lot of tlc] like they might survive.i got on the phone to complain to customer care and after 35mins of nobody answering gave it up as a bad job. i carnt get in touch with anybody on computer or phone to sort this out”

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11.05.2015

“Do not buy from this company - chaotic delivery service, plants arrive dried out, they do not reply to emails seeking their advice. Worst company I've ever dealt with on line.”

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07.05.2015

“DO NOT DEAL WITH THIS COMPANY IF YOU DO NOT WANT TO WASTE YOUR MONEY, THE PLANTS ARRIVE IN POOR CONDITION AND MANY DIE, THEY DO NOT ANSWER EMAILS WHEN SENDING IN COMPLAINTS, THE WORST COMPANY I HAVE EVER DEALT WITH, DISGUSTING!!!!”

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06.05.2015

“DO NOT BUY FROM THIS COMPANY! they took my order, promised the plants by the end of the month and then sent me an email saying they had been despatched, which was patently not true as a week late they still haven't arrived. Spoke to Customer Services who said they couldn't say who the Courier was and they did not have a tracking number and could take up to ten more days for them to arrive. This company is a joke.”

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06.05.2015

“Wish I had read these reviews earlier all of the items I ordered were very poor quality with late delivery times have had to dump most of the plants ordered e mailed them twice with no reply don't waste your money with this company .”

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06.05.2015

“Order placed a month ago,items not received emails ignored and phone not answered ,can only assume there is something wrong with this company ,are they still trading?”

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05.05.2015

“Six weeks since order placed and money taken from my account. Customer services are a complete waste of time. Takes approx 15mins for anyone to pick up phone(premium rate no) n then no satisfaction. If my plants dont arrive in next two days l intend to demand a full refund. Will never deal with this company again and would advise others not to.”

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30.04.2015

“Appalling customer service - will contact Trading Standards if they don't replace my raspberry canes soon.”

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30.04.2015

“I wish I had read this before ordering. No confirmation of my order,plants meant to have been sent but not arrived,other plants due later than stated in advertisement I will be contacting trading standards. I have no idea how this company are still in business oh and don't forget hours on the phone trying to sort out order- no apology or compensation offered- avoid like the plague.”

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28.04.2015

“ordered plants in Feb cheque gone through bank cannot get in touch with Vanmeuwen anyway at all NO PLANTS ARRIVED OR CORRESPONDENCE DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY”

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25.04.2015

“Orderred two plants on a groupon voucher. Plants never arrived, Impossible tocontact by phone and don't reply to emails. Do not use this company”

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25.04.2015

“I stopped using Thomson and Morgan because of the poor quality of plants, but I have a sneaky feeling that Van Meuwen are the same company. I received some plants 2 weeks ago and complained, eventually, after over a week, they asked my to send a photo. That was 5 days ago, over 2 weeks since I received my order and still no reply. I am going to use garden centres from now on and pay t hat little bit more, but at least I will see what I am buying”

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25.04.2015

“Terrible terrible service. Avoid. Avoid. Avoid. Ordered beginning of April and still no word or plants. They never pick up phone and don't respond to emails.”

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23.04.2015

“I too wish I had read the reviews. Only half of my order has arrived from Van meuwen and it is impossible to contact them via telephone, they just do not answer the phone and I have had no response from the 3 emails that I sent to them. Do yourself a favour and save a lot of hassle by ordering from a different company, a company that offers some customer care. Avoid Van Muewen.”

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17.04.2015

“I wish I had read these reviews before using this company. Ordered on the 18th March and still waiting in the middle of April. No answer to phone calls or replies to e mails but quick enough to take payment .Do NOT use”

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09.04.2015

“I HAVE BEEN TRYING TO GET IN TOUCH WITH SOMEONE TO FIND OUT WHEN MY PLANTS WOULD BE DELIVERED AS THEY ARE 2 MONTHS LATE, I CANNOT GET ANYONE TO ANSWER THE PHONE AND NO ONE WILL REPLY TO AN EMAIL. NEVER AGAIN WILL I USE THIS COMPANY THEY MAKE THERE MONEY FROM PREMIUM RATE PHONE CALLS FROM IRATE CUSTOMERS. I WOULD NEVER USE THIS COMPANY AGAIN”

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08.04.2015

“I am appalled by the service this company gives. It is impossible to get them to answer the phone to complain. I placed an order on 17th . March via the Guardian and my card was immediately debited. Still no sign of the plants which I gather from others are pretty poor anyway. O and the guardian gave me an incorrect phone number! I've learnt the hard way not to deal with van meuwen.”

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07.04.2015

“I ordered and paid for a plant over a week ago for a Bithday present, it said in the advert they delivered immediately, I have heard nothing, not even an email to say thank you for your order, I have phoned and was left for ages hanging on the line, never did get through to talk to anyone, doesn't fill me with confidence, I shall be writing to the Daily Mail l who carried the advertisement if I don't hear by tomorrow.”

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24.03.2015

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Van Meuwen is beoordeeld met 1.5 sterren op basis van 163 beoordelingen