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Van Meuwen Reviews

1.5 sterren 163 beoordelingen

12 %

aanbevolen door klanten Van Meuwen

Bedrijfsreviews

1.5

Sterren op basis van 163 beoordelingen


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 38%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Lezen Van Meuwen Reviews

Over Van Meuwen:

Buy cheap flowers, vegetables, fruit, plants and trees in the UK from Van Meuwen. Visit our online store for deals on everything in your garden. Van Meuwen is a well reputed mail order specialist; always make sure that you receive the best quality plants and exciting products at affordable prices. Our products include soft fruit, vegetables plants, fruit trees and potatoes. We provide free growing guides with all varieties.

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Telefoon:

0844 557 1850

Locatie:

Van Meuwen Customer Servicesc/o Customer Handling AgentAdmail ADM3952Spalding
Lincolnshire
PE11 1ZZ

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Van Meuwen 1 star review on 20th June 2020

Anonymous

Anonymous // 01/01/2019

Sorteer op: Highest Rated Meest recent Hoogst gewaardeerd Filter: Geen Geen 5 Sterren 4 Sterren 3 Sterren 2 Sterren 1 Sterren behulpzaam

“I ordered some strawberry plants in early May. After three weeks I tried to contact to chase delivery. It is very difficult to get through on the phone and they only answer e mail when they feel like it! Finally I had an e mail telling me they were out of stock, so I instructed them to cancel my order and confirm they had done so. Nothing, no reply at all despite several reminders. Received a letter from Colin Wilson (customer service team) on 3rd June telling me there was a delay and the plants would be despatched at the end of September. So help me, the next day the plants turned up but they were in very poor condition, tiny and very dry. I will not be using this company again and would not recommend them.”

behulpzaam Verslag doen van

16.06.2015

“Plants arrived absolutely dried out- dead. Still awaiting for flowers.”

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16.06.2015

“Ordered 3 red grasses. They arrived dead. awaiting replacements...”

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15.06.2015

“Ordered geranium plugs. Arrived totally dried out and minute. Despite soaking, planting in good compost, six weeks on they are heading for my compost heap. I sent two emails, on,y received standard 'we will deal with your email as soon as we can' . Today, four weeks later, get two more identical emails hoping my complaint has 'resolved itself'! No more orders from me.”

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09.06.2015

“Ordered 40 bare root perennial plants, 10 varieties - 4 of each. The plants arrived looking totally dried out so I soaked them for three days before planting out. 1 variety wasn't included at all, two varieties had no label on to say what they were, 1 variety labelled Delphinium turned out to be Aquilega, the lupins didn't grow at all and neither did one of the unlabeled variety. On the whole useless. I e-mailed them regarding this matter over a month ago but stiull haven't received a response.”

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09.06.2015

“Ordered plants in good faith, nothing delivered. Delivery date came and went, tried to phone, just get recorded message trying to sell me more plants!! Emailed and got an automated reply stating company is very busy and telling me don't email again!, Rubbish customer service Rubbish company Wish I'd seen these reviews before ordering. Don't use unless you are happy to loose your money.”

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01.06.2015

“I ordered 48 lavender plants one month ago through grouping. Thought it was a good deal. HOWEVER, I have yet to receive anything, 2 emails have not been replied to, and the phone line makes me wait for an eternity each time with no joy!! However, the company took my monies very quickly!!! Very very poor customer service!! Ps: I'm still waiting for plants!!!”

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31.05.2015

“Ordered plants some time ago. they have not arrived and there is no way to complain. I think the newspapers should stop taking these guys' adverts. Happily I spent little but it's a rum game Van Meuwen are playing.”

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31.05.2015

“Ordered and paid for perennials advertised in Daily Mailin March itis now the end of May and no plants or communication. Was a regular but won't be again”

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27.05.2015

“shockingly bad customer service-plants in very poor state when received & when you complain all you get is an automated email response saying they are busy.i shop extensively online (including live plant purchases from other companies) 7 this company is by far the worst i have ever had the misfortune to deal with & i see frm other reviews i am certainly not alone.”

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25.05.2015

“We have used Van Meuwen in the past with no problem. This time, bare root roses were delivered by post four days after posting and arrived in a dreadful state - some may survive, others won't. The date stamp specifically said it was a 2 day delivery but it took 4. I emailed on two occasions and got a pro forma reply, I rang twice and hung on for 20 minutes but no response. The fault probably lies with their carrier but Van Meuwen, who contracted them, is obviously taking no responsibility. We shall be taking this further, We will not be using them again and have warned others of the risk they take.”

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24.05.2015

“FIRST and LAST time user. One plant arrived covered in black spot. one collection arrived very shrivelled due to their 'seedling' size ! numerous emails from me…one acknowledgement initially of email…no further contact from them..they have my money…I have their inferior products…should have read reviews first !! BEWARE !”

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21.05.2015

“Sent completely wrong plant (white rhodadendhron rather than a dwarf orange azalea), emailed 'customer care' (hah!), got a standard 'we are extremely busy at the moment, you do not need to send your email again' reply fairly quickly, and now nothing. Emailed a follow-up requesting a refund, have even offered them their "wrong plant" back. No joy. I'm not calling any premium rate number from my mobile, the plants, whilst expensive for what I got, aren't worth the very expensive phone call. Would not use again, and will recommend family and friends not to use them, in case they experience the same issues. Next step, letter to CEO, and to trading standards.”

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20.05.2015

“Ordered plants. Chq cashed in march . End may....still waiting for plants. Customer service never answer phone. Poor service. Dont bother its not worth the hassle. Go to local garden centre.”

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17.05.2015

“from van meuwen purchased a packet of seeds tomato Gigantomo £3.99 six seeds in a packet there was 9 seeds planted per in instructions been gardening now for 46 years there was no germination from any of the seeds I wrote them a letter there was no reply there email system they use is obsolete no one use that system any more telephone 2 times waited 30 minutes each time gave up Gigantomo is new tomato van meuwen brand I would like to know if any body has purchased these seeds and had the same results there is no way you can get in touch with there customer services if they want to use an email service they should use the normal type”

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16.05.2015

“I ordered fuschias and geraniums in March and paid for them. I rang up to see when they would be delivered to be told they had been sent. When I asked when no one could tell me. I needed to know as I was going away and needed to make alternative arrangements. In the end a very rude man who was the trainer!!!!!!! Said I am going to cancel the fuschias and refund you. No discussion that was it. Two days later I got an E Mail saying sorry there is a delay in sending out the geraniums!!!!! This is strange the other man said they had been sent. To date I have not received a refund either. I have had problems with this company in the past but was prepared to give them another chance. Never again.”

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16.05.2015

“Ordered a groupon for two hydrangeas (£9.99) - I thought "that's a decent saving" as they retail at £13 each normally. After fretting about where the delivery driver would put them etc, I needn't have bothered. They arrived in a small cardboard box and with their roots wrapped in a plastic bag. They are plug plants, I will need to grow them myself, nowhere did it state this. Honestly they worst thing I've ever bought online. I doubt they will survive but I will let you know in 4 years time when they flower for the first time. Shocking company.”

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14.05.2015

“POOR QUILITY PLANTS DELIVERED DEAD, CUSTOMER SERVICES NOT INTERESTED, DO NOT DEAL WITH THIS COMPANY,THEY TAKE YOUR MONEY AND THEN IGNORE ANY COMPLAINTS, BE WARNED!!!”

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13.05.2015

“Poor quality plants. Arrived dead. Tried contacting customer service, gave up after 30 mins on the phone. One to avoid.”

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13.05.2015

“My problem has arisen in trying to get resolution to an order that was of poor quality. Quite simply I am unable to speak to the company to resolve the issue; I have now e-mailed 6 times and rung twice (unable to get through whilst simultaneously paying for the privilege of listening to a recorded message trying to sell me more plants. I agree with the previous post; appears to be bordering on a scam and at the very least exceptionally poor customer service.”

behulpzaam Verslag doen van

13.05.2015

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Van Meuwen is beoordeeld met 1.5 sterren op basis van 163 beoordelingen