Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.38

4.4 Rating 279 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

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Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was lied to from the start by the sales person, who stated that the upfront payment that was taken (3 months initial rental equivalent) at application stage was actually the initial rental and subsequent rentals would start a month after vehicle being delivered. I found this out later not to be the case. I found your customer service staff unprofessional and unhelpful and at most times did not have answers to questions I asked. A particular staff member in customer service (Louise, I think) tried her hardest to avoid my calls at one stage and insisted other members of staff dealt with my query. The total dismay of any kind of compliance and customer service led me to loose "my rag" ... Not to mention the mis representation of the transaction that was taken by Matthew to secure the deal ... Very shocking .. will certainly not be using Vans direct in the future, even if it costs me more!! Money is something but not everything .. service with a smile goes a long way!!”

Helpful Report

Posted 9 years ago

“well was all good when ordering a van through conan ... paid the deposit for a sportive crew cab and up to 6 weeks wait ...well no phonecalls really leading up to it like what I was told on getting progress reports .. then ofcourse I'm getting impatient leading upto the 6th week and after lots of phone calls and no one phoning me back I finally get a call back to say its not in production and its not vans direct fault but Vauxhalls lol well if I ran my business like this it would be no more ...so ofcourse I still need a van and low and behold they have a ford transit custom limited which was delivered within one week for EXTRA £50.00 per month (no deals for messing me around and being unprofessional) Also no courtesy letters or calls / paperwork FOR VAN or to see how I'm getting on with van/// emergency numbers for breakdown for ford warrentys lol (been 5 weeks since delivery) oh I don't get the logbook for a year neither ...so would I use next time I purchase a brand new van ??/ NO WAY !!!!!!!”

Helpful Report

Posted 9 years ago

“I initially ordered 2 new vans on Jan 5th 2016, I was told early to mid March for delivery ("great" just in time for new 16 plate) However, as March began, no one at vans direct could confirm a delivery date, even though I was texted every week saying " your delivery is on track". I was told at one point that one was ready by one member of staff, then two days later by another that they could find no record of it ? After numerous calls to customer services we finally received our vans on 16th May, 19 weeks after ordering !!”

Helpful Report

Posted 9 years ago

“Dreadful service, the whole buying process is a nightmare, we still haven't received the vehicles instruction booklet, the van was not delivered on the agreed day. We would never consider buying another vehicle from van's direct Truly terrible service.”

Helpful Report

Posted 9 years ago

Vansdirect Ltd is rated 4.4 based on 279 reviews