Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.39

4.4 Rating 277 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 277 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

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Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well was all good when ordering a van through conan ... paid the deposit for a sportive crew cab and up to 6 weeks wait ...well no phonecalls really leading up to it like what I was told on getting progress reports .. then ofcourse I'm getting impatient leading upto the 6th week and after lots of phone calls and no one phoning me back I finally get a call back to say its not in production and its not vans direct fault but Vauxhalls lol well if I ran my business like this it would be no more ...so ofcourse I still need a van and low and behold they have a ford transit custom limited which was delivered within one week for EXTRA £50.00 per month (no deals for messing me around and being unprofessional) Also no courtesy letters or calls / paperwork FOR VAN or to see how I'm getting on with van/// emergency numbers for breakdown for ford warrentys lol (been 5 weeks since delivery) oh I don't get the logbook for a year neither ...so would I use next time I purchase a brand new van ??/ NO WAY !!!!!!!”

Helpful Report

Posted 7 years ago

“I initially ordered 2 new vans on Jan 5th 2016, I was told early to mid March for delivery ("great" just in time for new 16 plate) However, as March began, no one at vans direct could confirm a delivery date, even though I was texted every week saying " your delivery is on track". I was told at one point that one was ready by one member of staff, then two days later by another that they could find no record of it ? After numerous calls to customer services we finally received our vans on 16th May, 19 weeks after ordering !!”

Helpful Report

Posted 7 years ago

“Dreadful service, the whole buying process is a nightmare, we still haven't received the vehicles instruction booklet, the van was not delivered on the agreed day. We would never consider buying another vehicle from van's direct Truly terrible service.”

Helpful Report

Posted 7 years ago

Vansdirect Ltd is rated 4.4 based on 277 reviews