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Vee Dub Transporters Reviews

4.7 Rating 5,036 Reviews

93 %

of reviewers recommend Vee Dub Transporters

Company Reviews

Product Reviews

4.7

Based on 5,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

info@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 13th April 2024

Vee Dub Transporters 5 star review on 10th April 2024

Lorraine Murphy

Vee Dub Transporters 5 star review on 9th April 2024

Vee Dub Transporters 5 star review on 2nd April 2024

637

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, VeeDub Transporters use(d) Royal Mail for delivery. At £10.99 it's a high price for delivery these days, but it was for a 48hr / Two business day tracked service. Sadly it took 7-8 business days, 11-12 total which is just not good enough for the price or service paid for. No issues with the website, customer service were excellent and super responsive & helpful, and the product arrived eventually exactly as advertised. It's just the choice of courier, and delivery charge for a service which I didn't receive in the end which affects the score given. As a comparison I'd ordered a similar sized/weighted parcel from Van Style, paid £6.99 for delivery, and received it 3 days after ordering - this all happened in the time it took RM to collect the parcel from Vee Dub Transporters let alone ship it up to Edinburgh. Unlikely to shop here again unless the delivery set-up changes.”

Posted 1 year ago

Hello, Thank you for your feedback. Your order was shipped with Royal Mail 48HR Tracked as a pre ship on Monday 6/3/23 for collection the following day from or warehouse. Although we ship out our goods with this service ,we rely on Royal Mail to follow it through and unfortunately on this occasion it has not happened for you. We can see that your order was delivered to you on the 13/3/23. We apologise for any inconvenience caused to you. Vee Dub Team.

Posted 1 year ago

“NOt had any problems before with this co. and always quick delivery but this vinyl seemed to be shown on the rear window of a converted van however now its here its too small.”

Posted 1 year ago

Hello Richard, Could you please email support@veedubtransporters.co.uk and a member of our customer services team will be able to assist you with this. Many thanks Vee Dub Team.

Posted 1 year ago

“To be honest these curtains were a nightmare to fit, the bottom rail went ok but the top was way out of shape, so much so I thought this was the wrong item, it was nearly 2” shorter than the bottom rail which I couldn’t see why, I spent ages trying to un straighten the over bent ends to get the top rail to look anywhere close to fitting , I nearly gave up as I still don’t think I received the correct part but after 2 hours I got it somewhere handy to fitting, Iam an engineer so know about speeds & feeds in drilling & drill bits but this product was so far out of actual fit this isn’t a DIY fit product for the average person, take no notice of the You tube video as the reality is not close, for the price Iam disappointed as it was so far out of tolerance. Regards Andy”

Posted 1 year ago

Good morning Andy, Many thanks for your feedback and we are sorry to hear this. The top rail for the sliding door is shorter than the bottom rail, with regards to fitting the aluminium rails are durable & come pre-bent for each window (in some circumstances small adjustments may need to be made) We have taken a look in our customer services department and cannot find any correspondence from you with regards to this issue. Could you kindly email support@veedubtransporters.co.uk along with your order number and a member of our team will be able to assist you with this. Apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago

“I was disappointed with my experience with Vee Dub. The order was delayed in processing and then again in delivery. I had an issue with the mirror bush I had bought and tried to contact customer services only to be told by sales that I had to email, there is no telephone support at all. I asked in my email for a call and left my number but instead, I got a 1 line email that completely missed the point of my question. Finally, the cost of the offside mirror lower (genuine VW part) was almost exactly double the cost of the same item from my local VW main dealer. I am not saying never to use them but definitely do your homework first and ask any questions you need answered before you buy.”

Posted 1 year ago

Good afternoon, Many thanks for your feedback and we are sorry that you are not satisfied with the service you have received. The process that you were advised with regards to email our support contact was correct as we are an e-commerce company and issues are dealt with in a faster time frame. Your order was placed after our cut off point and was dispatched within the 2 working day service however Royal Mail had delayed your order, apologies regarding this. We apologise for any inconvenience caused to yourself. Vee Dub Team.

Posted 1 year ago

“The vouchers arrived very quickly in time for my son's birthday but unfortunately all the items he would have liked to exchange them for were out of stock so I'm not sure he will be able to use them.”

Posted 1 year ago

Good afternoon Heather, Many thanks for your comments. The gift vouchers will not expire. With regards to products being out of stock, you may call us on 0116 3266460 or submit our contact form as below and we will get back to you with the relevant information. https://www.veedubtransporters.co.uk/contact-us/#contact_form All the best, Vee Dub Team.

Posted 1 year ago

“Not received, I have asked twice how my light was sent (DHL or Royal Mail) however I haven’t had a reply? All I want is to know when I will receive my light??”

Posted 1 year ago

Good afternoon Scott, Apologies regarding this. Your order was dispatched via Royal Mail, however due to strike action they had huge delays which was out of our control. We can see that your order has now been delivered. Once again, apologies regarding this and for the inconvenience caused. Vee Dub Team.

Posted 1 year ago

“Still waiting for my order”

Posted 1 year ago

Hi Paul, Apologies for the delay in receiving your order. This was due to the Royal Mail strike action, we hope everything is ok for you now. All the best, Vee Dub Team.

Posted 1 year ago

“Ordered curtains for my t4 top rail was bent and wasn't the right size 4inches to long had to cut down to match the bottom ordered black but got grey curtains and they are way to big definitely not the right size curtains to long and to wide disappointed as I'd ordered before had no problem”

Posted 1 year ago

Good afternoon David, We are sorry to hear this. We do advertise on our website in the product description that the aluminium rails are durable & come pre-bent for each window (in some circumstances small adjustments may need to be made) Could you kindly contact our customer services department to assist you with this, the email to send to is support@veedubtransporters.co.uk Apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago

“Twice I have contacted you reference an item I bought as it was wrong and asked if there was another that would fit , I got a reply from Megan who said she would pass my query on and another reply from a male ( can’t remember name) who asked a cpl of questions then nothing . Not very good customer service to be honest and I’ve wasted £65 pound . Your item descriptions need to be more clear as the dashboard kit I ordered for my T5 shows different pictures for the gloss black version and carbon fibre one .”

Posted 1 year ago

Good morning Michael, We are sorry that you are not happy with the dashboard kit. We have taken a look in our system and can only find the original correspondence from a member of our sales team after you emailed us with your concerns. Megan replied to you as below Good morning Michael, Thank you for your email. We are sorry that you are having a problem with your dashboard kit. Could you please reply to this email with your order number and also send over some images of the issues you are having and we will of course look into this for you. We have never received a reply to this email, support ticket number 88739. If you could kindly reply to your support ticket and a member of our customer services team will be happy to help you. Apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago

“Not happy, ordered 2 things one was delivered, queried the other and was told it was lost in transit?. Delivery took ages”

Posted 1 year ago

Hi Nicholas, Apologies that your order was lost in transit. Unfortunately we are dependant on couriers and goods do become lost in transit. We can see that once you contacted us to enquire to where your order was on Friday the 9th of September we investigated this and once we established that your order was lost we replaced your order for you on Monday the 12th of September. You requested your goods to be delivered after the 19th of September as you were away. Once again, apologies regarding this and for the inconvenience caused. Vee Dub Team.

Posted 1 year ago

“Nothing wrong with the item but I had to pay £3-4 for posting a piece of paper. Rip off”

Posted 1 year ago

Good morning Teresa, Many thanks for your comments, however, the delivery charge was for Royal Mail 48 hr tracked service for the Rear Badge Inlay. We are sorry you feel this way. Vee Dub Team.

Posted 1 year ago

“The hood bra itself is good quality but unfortunately the length of string provided was way too short and wouldnt go through the last three loops let alone tie off and we followed the video onsite to make sure done in correct order. Also felt tight even after leaving in the sun prior to fitting.”

Posted 1 year ago

Good afternoon Lisa, We are sorry to hear that you are not happy with our T5 Plain Black Bonnet Bra. I have taken a look in our customer services department and I cannot find any correspondence from you with regards to your issue. Could you kindly email support@veedubtransporters.co.uk a member of our customer services team will be more than happy to help you. Apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago

“I’m afraid I was very disappointed with the quality of the seal. Unfortunately I didn’t even check it before I had it fitted. I assumed it would be the same as the original one. It’s very flimsy hardly any thicker than balloon thickness. The original is a solid rubber seal.”

Posted 1 year ago

Hi Anne, We are sorry to hear that you are not happy with our T5 Side Door Seal for the Sliding Door. If you could please email support@veedubtransporters and a member of our customer services team will be more than happy to advise you. Apologies for any inconvenience caused. Many thanks Vee Dub Team.

Posted 1 year ago

“Took 8 days to deliver by post one small item. In the meantime bombarded me with ads for other products. Not impressed!”

Posted 1 year ago

Good afternoon Alan, Thank you for your comments. We have taken a look into this for you and we are sorry for the delay in your order arriving to you. Although your order was delayed by one day from leaving us, due to Royal Mail not collecting from us because of the heatwave, Royal Mail took 3 days to deliver your goods which is out of our control. Apologies regarding this. Vee Dub Team.

Posted 1 year ago

“Initially I ordered a couple of seat covers and paid for them, only to hear that they were on their way to me and another email telling me that they were out of stock so what was on the way I don't know. I contacted the office and eventually ordered a different pair of seat covers which cost more and when they eventually arrived they did not have the securing clips in the package. When I re contacted the office they wanted me to take and send photos of my delivery which made me think they do not believe me when all along it was their failure to make sure that the package was complete. I am not happy with this company after being let down by my order and totally frustrated by the response that they would not take my word for it when saying that the clips were missing. Very disappointed Kenneth Hawker”

Posted 1 year ago

Good afternoon Kenneth, Many thanks for your feedback and we are sorry to hear about your poor experience with us. Unfortunately with your seat cover order, when you placed this with us the seat covers were showing in stock, however when your order was being picked we discovered they were not available as our stock level was slightly out. We do ask our customers to send images to us to show what is missing and that way we can make sure the correct part is sent out. Apologies for the inconvenience caused to you. Many thanks Vee Dub team.

Posted 1 year ago

“Can’t review, still waiting for delivery 😡”

Posted 1 year ago

Hi Alistair, Thank you for your comments. I can see that your order was dispatched on the 15th of June and delivered to you on the 16th of June. Hope this helps and apologies for any confusion. Vee Dub Team.

Posted 1 year ago

“I ordered T6 spoiler splitter in gloss black. When it was delivered it was obvious that the item was damaged. I was not in to receive the item, other wise I would have rejected it straight away. I sent an email with photos showing some of the damage through the packaging. It looked as if the item had been thrown hard across a concrete floor...damaging the plastic covering and badly gouging the plastic finish. I assume whilst in the care of their courier. After a couple of emails too and fro, we agreed that a replacement would be sent out asap via their own transport van. A date was set for over a week later (Thursday). I booked a day off work to ensure I would be in. On the day before I received another email saying that they had issues with 2 vans and the delivery would be Friday instead. I explained that I had had to book a day off work and I was not happy with the plans changing at the last minute but I would try to swap my holiday. My manager refused, so I had no option but to ask that they provide a full refund and collect the item that I would leave in a safe place for collection. Not once did they offer any form of compensation. I am very disappointed by the courier they use and the service they provided. I'm still waiting on the full refund. It would be good to hear back after they have received the returned splitter and to say that they also find the damage unacceptable, but I somehow doubt it! In my eyes, the item is not packaged sufficiently. If it had been wrapped in cardboard then perhaps the damage would not have happened...I'm assuming that the damage occurred after leaving their warehouse?”

Posted 1 year ago

“Telephone Support Outstanding!!! Delivery fantastic! However I didn't receive great service from Austin. I ordered a front bumper spoiler kit and painter for my t5.1. The item was on backorder but Austin would not give me and ETA for the parts despite asking him a number of times. I'm a parts manager for Europe's largest Hyundai dealer and trust me I am very familiar to the phase BACKORDER, But if a customer calls me and wants an ETA date on a part and I have no answer i will then contact the supplier of those parts to obtain and ETA for customer! Austin kept basically saying "it gets here when it gets here" or "like I said I will update you WHEN it arrives" Thats not what I asked for, Austin needs to brush up a tiny bit on his customer Care. Apart from that all is ok and I will currently carry on doing business with you, specially as I have just got 3 more of my family members into vw campers who are now ordering from you. Thanks”

Posted 1 year ago

Good afternoon, Many thanks for your feedback, we always take this on board and rectify it where possible. We have been in contact with you and everything has been resolved for you happily and we look forward to seeing you again in the near future. All the best from Vee Dub Team.

Posted 1 year ago

“This is nothing against the products that the company provides but the communication is quite poor. Over the black Friday weekend I was left in the dark with where my parcel was and if it has been dispatched from them. It wasn't till I had to get in contact with them for me to find out it was being held at my local sorting office!”

Posted 2 years ago

Good morning Will, We are sorry you feel this way. I have taken a look into our system and I can see your order was dispatched the following day via Royal Mail, delivery was attempted but no one was home to receive this and I can confirm that 3 emails were sent out in total with your tracking information as this is automated in our system. Apologies for any inconvenience caused and we wish you all the best. Kind Regards Vee Dub Transporters.

Posted 2 years ago

“I’ve used vee dub for various items over the years. More recently I bought a T6 sportline spoiler and splitter. Which at this time still hasn’t been abled to be fitted by my mechanic because of missing parts. I’ve had two failed mechanics visits and I do feel your customer service team don’t know there products aswell as they should. I’ve had various answers from your team saying that I’m missing 12 small screws and then sending out the wrong fixing kit. Then when I ring again saying there is no such thing and all is in the bag. Then after another mechanic booking and a call from my mechanic to be told it is 12 screws we are missing. Iam now waiting for these to finally get the item fitted. If it is wrong this time I will be asking for a full refund and collection of the goods. It’s been a bit disappointing on this occasion. Regards darren”

Posted 2 years ago

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Vee Dub Transporters is rated 4.7 based on 5,036 reviews