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Vee Dub Transporters Reviews

4.7 Rating 5,889 Reviews
93 %
of reviewers recommend Vee Dub Transporters
4.7
Based on 5,889 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Read Vee Dub Transporters Reviews

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

help@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive,
Sileby
Leicestershire
LE12 7RZ

Write Your review

Ordered parts on Friday last week tracking for parcel says 48 HR delivery now on Thursday following week and still no parcel
Helpful Report
Posted 2 years ago
Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.
Posted 2 years ago
I was holding off writing this review but! I have 2 requests for it. However despite 2 requests for the whereabouts of my goods and no response! Ian having to give a poor review sorry.
Helpful Report
Posted 2 years ago
Hello, We apologise for any inconvenience caused. I have checked our system and cannot locate any emails from yourself. Could you please fill in our contact us form and a member of our logistics team would be more than happy to help. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.
Posted 2 years ago
Supposed to fit my van but doesn’t. Tried messaging and had no reply.
Helpful Report
Posted 2 years ago
Thank you for your review. We have looked into this for you and can confirm that we have replied to your email on the 29th of August regarding this issue. We can confirm that the mats purchased will be correct for you vehicle and the reason you are experiencing this issue is due to the mats being fitted incorrectly in each footwell. Please follow link below that will direct you to the product page that shows the mats fitted in their correct locations. Hope this helps.https://www.veedubtransporters.co.uk/shop/genuine-vw-t5t5-1t6-sportline-front-carpet-mats/
Posted 2 years ago
Parts arrived quickly all good. Far to many emails since purchase Keith
Helpful Report
Posted 2 years ago
Hello, We’re pleased to hear you are happy with your new upgrades! With regards to the emails, these can be easily unsubscribes to by clicking the subscribe link at the bottom of the email. All the best from the Vee Dub team.
Posted 2 years ago
I haven’t received anything from you?? I’m still waiting so can’t give you a review.
Helpful Report
Posted 2 years ago
Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.
Posted 2 years ago
See review of cab divider kit below.
Helpful Report
Posted 2 years ago
I bought a gear knob cap for my new T6.1 five speed manual. It doesn’t fit .
Helpful Report
Posted 2 years ago
Hello, We apologise for any inconvenience caused. If you could please email into support@veedubtransporters.co.uk and a member of our customer support team will be more than happy to assist with your issue. Vee Dub.
Posted 2 years ago
The order came on time as expected and the curtains themselves are of really high quality. As for the fixings the screws were extremely poor quality. The add mentions they are self tapping - this was not the case but not a problem as we had a drill to pre drill needed holes. However 3 of the heads of the screws came off completely leaving these stuck in the van metal. We had to purchase new fixings following this and make additional holes in the rails. It has now left permanent damage to the metalwork of the van luckily the rails cover it. The front window insulated screens are again of good quality. One has a small tear in the silver foil side. This is minimal and won’t effect use, However again expect things to be free of damage. Apologies for the negative review however I must be honest
Helpful Report
Posted 2 years ago
Hello Lorraine, We are sorry to hear this. I have looked through our system and cannot see any correspondence with yourself in regards to these issues. If you could email in to support@veedubtransporters.co.uk a member of our customer support team will be more than happy to help. We do apologies for any inconvenience caused. Vee Dub.
Posted 2 years ago
Front mud flaps not very secure, plastic clips can easily pull out,
Helpful Report
Posted 2 years ago
Hello, I have looked into our system and can see that you had contacted ourselves on the 30th of April regarding this issue. Our customer support team have been liaising with you and you have recently replied to ourselves. Unfortunately we are experiencing very high volumes of emails over the bank holiday weekend but please be assured that a member of our team will be back in contact shortly. We do apologies for the inconvenience caused. Vee Dub.
Posted 2 years ago
Items received damaged wrong items. had to wait another week fir replacement very slow replies
Helpful Report
Posted 3 years ago
Hello, We do apologies for this. I have looked into our system and can see you had originally contacted ourselves on the 29th of March with images of the issues with your order. On the 30th of March our customer service team replied asking for the best date for a swap over to take place. A day was then confirmed and then we asked for a confirmed address. Once this was confirmed the swap over was set up to take place after the long bank holiday weekend. I can see from this that your new order should now be with yourself, if you have any issues with this order please to not hesitate to contact us by emailing support@veedubtransporters.co.uk Once again we do apologies for any inconvenience caused. Vee Dub.
Posted 3 years ago
Ordered a windscreen seal for my t5 as it stated a perfect fit don’t need tools! Only to fit to find it was 3 half inches too long!
Helpful Report
Posted 3 years ago
Hello, We do apologies for this. I have looked through our system and cannot find any correspondence with yourself. If you could email support@veedubtransporters.co.uk with some images of the issue you are having along with your order number and a member of our customer service team will be able to look into this for yourself. We do apologies for any inconvenience caused. Vee Dub.
Posted 3 years ago
Sent partial order. Expensive delivery and had to wait 5 days and another 5 days for the rest of the order
Helpful Report
Posted 3 years ago
Good afternoon Dorin, We are sorry that part of your order was missing. We can see that your replacement order was dispatched via Royal Mail Tracked 48 HR Service and delivered to you 3 days after it was dispatched. Apologies for the delay as this was down to the courier. We take on board your comments and apologies for any inconvenience caused. Vee Dub Team.
Posted 3 years ago
Unfortunately, VeeDub Transporters use(d) Royal Mail for delivery. At £10.99 it's a high price for delivery these days, but it was for a 48hr / Two business day tracked service. Sadly it took 7-8 business days, 11-12 total which is just not good enough for the price or service paid for. No issues with the website, customer service were excellent and super responsive & helpful, and the product arrived eventually exactly as advertised. It's just the choice of courier, and delivery charge for a service which I didn't receive in the end which affects the score given. As a comparison I'd ordered a similar sized/weighted parcel from Van Style, paid £6.99 for delivery, and received it 3 days after ordering - this all happened in the time it took RM to collect the parcel from Vee Dub Transporters let alone ship it up to Edinburgh. Unlikely to shop here again unless the delivery set-up changes.
Helpful Report
Posted 3 years ago
Hello, Thank you for your feedback. Your order was shipped with Royal Mail 48HR Tracked as a pre ship on Monday 6/3/23 for collection the following day from or warehouse. Although we ship out our goods with this service ,we rely on Royal Mail to follow it through and unfortunately on this occasion it has not happened for you. We can see that your order was delivered to you on the 13/3/23. We apologise for any inconvenience caused to you. Vee Dub Team.
Posted 3 years ago
NOt had any problems before with this co. and always quick delivery but this vinyl seemed to be shown on the rear window of a converted van however now its here its too small.
Helpful Report
Posted 3 years ago
Hello Richard, Could you please email support@veedubtransporters.co.uk and a member of our customer services team will be able to assist you with this. Many thanks Vee Dub Team.
Posted 3 years ago
To be honest these curtains were a nightmare to fit, the bottom rail went ok but the top was way out of shape, so much so I thought this was the wrong item, it was nearly 2” shorter than the bottom rail which I couldn’t see why, I spent ages trying to un straighten the over bent ends to get the top rail to look anywhere close to fitting , I nearly gave up as I still don’t think I received the correct part but after 2 hours I got it somewhere handy to fitting, Iam an engineer so know about speeds & feeds in drilling & drill bits but this product was so far out of actual fit this isn’t a DIY fit product for the average person, take no notice of the You tube video as the reality is not close, for the price Iam disappointed as it was so far out of tolerance. Regards Andy
Helpful Report
Posted 3 years ago
Good morning Andy, Many thanks for your feedback and we are sorry to hear this. The top rail for the sliding door is shorter than the bottom rail, with regards to fitting the aluminium rails are durable & come pre-bent for each window (in some circumstances small adjustments may need to be made) We have taken a look in our customer services department and cannot find any correspondence from you with regards to this issue. Could you kindly email support@veedubtransporters.co.uk along with your order number and a member of our team will be able to assist you with this. Apologies for any inconvenience caused. Vee Dub Team.
Posted 3 years ago
I was disappointed with my experience with Vee Dub. The order was delayed in processing and then again in delivery. I had an issue with the mirror bush I had bought and tried to contact customer services only to be told by sales that I had to email, there is no telephone support at all. I asked in my email for a call and left my number but instead, I got a 1 line email that completely missed the point of my question. Finally, the cost of the offside mirror lower (genuine VW part) was almost exactly double the cost of the same item from my local VW main dealer. I am not saying never to use them but definitely do your homework first and ask any questions you need answered before you buy.
Helpful Report
Posted 3 years ago
Good afternoon, Many thanks for your feedback and we are sorry that you are not satisfied with the service you have received. The process that you were advised with regards to email our support contact was correct as we are an e-commerce company and issues are dealt with in a faster time frame. Your order was placed after our cut off point and was dispatched within the 2 working day service however Royal Mail had delayed your order, apologies regarding this. We apologise for any inconvenience caused to yourself. Vee Dub Team.
Posted 3 years ago
The vouchers arrived very quickly in time for my son's birthday but unfortunately all the items he would have liked to exchange them for were out of stock so I'm not sure he will be able to use them.
Helpful Report
Posted 3 years ago
Good afternoon Heather, Many thanks for your comments. The gift vouchers will not expire. With regards to products being out of stock, you may call us on 0116 3266460 or submit our contact form as below and we will get back to you with the relevant information. https://www.veedubtransporters.co.uk/contact-us/#contact_form All the best, Vee Dub Team.
Posted 3 years ago
Not received, I have asked twice how my light was sent (DHL or Royal Mail) however I haven’t had a reply? All I want is to know when I will receive my light??
Helpful Report
Posted 3 years ago
Good afternoon Scott, Apologies regarding this. Your order was dispatched via Royal Mail, however due to strike action they had huge delays which was out of our control. We can see that your order has now been delivered. Once again, apologies regarding this and for the inconvenience caused. Vee Dub Team.
Posted 3 years ago
Still waiting for my order
Helpful Report
Posted 3 years ago
Hi Paul, Apologies for the delay in receiving your order. This was due to the Royal Mail strike action, we hope everything is ok for you now. All the best, Vee Dub Team.
Posted 3 years ago
Ordered curtains for my t4 top rail was bent and wasn't the right size 4inches to long had to cut down to match the bottom ordered black but got grey curtains and they are way to big definitely not the right size curtains to long and to wide disappointed as I'd ordered before had no problem
Helpful Report
Posted 3 years ago
Good afternoon David, We are sorry to hear this. We do advertise on our website in the product description that the aluminium rails are durable & come pre-bent for each window (in some circumstances small adjustments may need to be made) Could you kindly contact our customer services department to assist you with this, the email to send to is support@veedubtransporters.co.uk Apologies for any inconvenience caused. Vee Dub Team.
Posted 3 years ago
Vee Dub Transporters is rated 4.7 based on 5,889 reviews