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Vee Dub Transporters Reviews

4.7 Rating 5,059 Reviews

93 %

of reviewers recommend Vee Dub Transporters

Company Reviews

Product Reviews

4.7

Based on 5,059 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Vee Dub Transporters:

Our company is a small family business which is growing at an unbelievable pace, and we believe that our customers’ needs are of the utmost importance. We are committed to meeting all your needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the best service in the industry.

Visit Website

Phone:

08002922005

Email:

info@veedubtransporters.co.uk

Location:

Unit 1 Manor Drive, Sileby, Loughborough
Leicestershire
LE12 7RZ

Vee Dub Transporters 5 star review on 31st May 2024

Michael Stanley

Vee Dub Transporters 5 star review on 31st May 2024

Michael Stanley

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 29th April 2024

Vee Dub Transporters 5 star review on 13th April 2024

Vee Dub Transporters 5 star review on 10th April 2024

Lorraine Murphy

639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there I bought 4 side repeater decals from u guys and didn’t work very well I phoned up and spoke 2 jack at customer service twice and he said he would get back 2 me about what u guys could do I wasn’t asking 4 a free replacement maybe u could given me 10% off and would have ordered them again of u guys !!!”

Posted 2 years ago

Hi Steve, Thank you for your review. We have taken a look into this for you and were able to find your phone calls from earlier in the month. Subsequently our Customer Services team did set yourself up with a support ticket on our system and we sent three emails to yourself regarding your Side Repeater Decals however we haven't received any replies to these. If you could please reply to our Customer Services team via email (your support ticket number is #65423, this should show in your emails from us), that would be great and we will be able to get something sorted out for you. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“Have not received my order yet..ordered 16.08.21!!!”

Posted 2 years ago

Hi Micky, Thank you for your review, we're sorry to hear that you have not yet received your order. This has been passed over to the relevant member of our team who will be in touch as soon as possible. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“Quick to take money but when seat covers arrived missing hooks and since then I have tried to ask why and had no response. Customer service is really bad”

Posted 2 years ago

Hi Guy, We're sorry to hear that you feel your experience with Vee Dub Transporters wasn't the greatest. We have taken a look into this for you to find out what exactly had happened and can see that two members of our team have reached out to yourself via email, one directly and one in response to your Contact Us form, however we are yet to receive a reply from yourself. If you are still in need of assistance, a replacement part, or have a question about your order, either reply to our Customer Services team or email in on support@veedubtransporters.co.uk and a member of our team would be more than happy to answer any questions or queries you may have. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“Items not usable”

Posted 2 years ago

Hi Stephen, Thanks for your review. We're sorry to hear that you have received an un-usable/faulty decal from ourselves. We have taken a look into this for you and can see that you have been in touch with our Customer Services team who have arranged for a replacement set to be sent out to yourself. Apologies for any inconvenience caused. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“Website and Customer service are ok, shame about the product I bought..”

Posted 2 years ago

Hi Henry, Thank you for your review. We are sorry to hear that you are not happy with an item you have purchased from ourselves. If you could please get in touch with our Customer Service team, with a description of the issue and some images if applicable, via support@veedubtransporters.co.uk and a member of our team will be more than happy to take a look into this for you. Kind regards, Vee Dub Transporters.

Posted 2 years ago

“So place order on 16 th it’s 27 now and no order received, maybe a error have email”

Posted 3 years ago

Hello Simon, Thank you for your review. We're sorry to hear that your order took a while to get to you. As you may have seen on our social channels, we have been - and still are - in the process of moving warehouses, which unfortunately has caused some delays to our customers' orders. However, I can see that your order was delivered yesterday the 27th of May. If you have any questions or there is anything we can do for you, please don't hesitate to get in touch with our Customer Services team via support@veedubtransporters.co.uk. Kind regards, The Vee Dub Team.

Posted 3 years ago

“I purchased a new vw front badge for my T6 after it had been stolen. I decided I would go for gloss black with a tartan gti blue backing to match interior seat design. I have had wrong item delivered awaiting the right one now.”

Posted 3 years ago

Hi Simon, Thank you for your review. We are sorry to hear that an incorrect item had been sent out to you. I can see from our support ticket system that you have been in touch with our Customer Services team and the correct item has now been posted out to you. Once again, apologies for any inconvenience this may have caused you. Kind regards, Vee Dub Transporters.

Posted 3 years ago

“I purchased a high level brake light for my T5. Happy with the service from Vee Dub Transporters and the quick response from customer service when I contacted them with a quality issue. The tabs on sprung plastic inserts failed when fitting to the tail gate. Difficult to get the screws back out to take the unit off. OEM looks like Nylon whereas this after market looks like abs. Nylon would be easier to screw into. Offered a replacement but carried out my own modification to solve the problem. I would recommend supporting the spring plastic component and cutting a thread with the self tapping screws before fitting to the tailgate.”

Posted 3 years ago

“I would if they had arrived, this is not like you, usually I get the goods prompt and they are just right”

Posted 3 years ago

Hi Brian, We're sorry to hear that you have not yet received your order. I have taken a look into this for you on our system and can see that your order was shipped from ourselves within our usual time period. Unfortunately RoyalMail are currently experiencing some delays with shipments, they are also experiencing issues with their system that relays the tracking information. I have however just looked at your parcels tracking details (I will forward these to you privately) and it is showing as out for delivery tomorrow. I hope this helps! Kind regards, Vee Dub Transporters

Posted 3 years ago

“The part I received was the correct one for the front of my van ,however it will not click into place correctly ,so I will probably have to stick the part with plastic adhesive so that it stays in place and doesn’t come out ,please advise”

Posted 3 years ago

Hi Ian, The T5.1 OEM Style Front Spoiler inserts can be quite tricky to fit whilst the spoiler is fitted to the vehicle due to the curve of the spoiler and the lack of access to help the clips from the rear. If you are having some struggle with this we would recommend warming the clips on the insert and the spoiler up ever so slightly to help with fitment. If you are still having difficulty with this, please don't hesitate to get in touch with our customer service team on support@veedubtransporters.co.uk. Kind regards, Vee Dub

Posted 3 years ago

“Bad fit and would not stick. The curve in the metal is to rigid.”

Posted 4 years ago

“the two items i purchased were of poor quality, Not up to the usual standard. I email about these items but have had no response”

Posted 4 years ago

Hi Michael, Many thanks for leaving us some feedback. Please accept our apologies that you are not happy with the items that you have received. I have looked into our mailing system and I have only found one email, which isn't to do with this order. I will get customer service to contact you as soon as possible. All the best, Vee Dub.

Posted 4 years ago

“Item ordered then got a phone call to say out of stock. I pressed the button for a free promotional baseball cap. My item arrived yesterday without the cap , when I rang up they said I had not pressed the button and therefore could not honour the offer. I think you could have honoured this as a regular customer. Item itself was as described.”

Posted 4 years ago

Hi Kenrick, Thank you for taking the time to leave a review. Apologies that you did not receive your free gift, unfortunately if the item is not selected at the checkout it does not show up on the order and isn't dispatched. We are please to know that you are happy with the electric and heated mirror kit that you received. Kindest regards, Vee Dub.

Posted 4 years ago

“The roof rails I recieved were not pre drilled at the end, when I did drill them the casting fell apart and I had to bodge a way to make them fit. In reality I should have returned then but I wanted to suprise my wife with the improvement. There were no instructions with the Wing Bars but I finally worked out how to fit them. I am happy to use VeeDubs again but I would expect much better quality products”

Posted 4 years ago

Hi Simon, Thankyou for your review. Please accept our apologies with the troubles that you had installing your roof and wing bar package. Unfortunately we do not offer fitting instruction for the wing bars due to it being down to personal preference of where they are fixed onto, so there is no right or wrong way to place them :). I have looked in our ticket system and I cannot see any correspondence with yourself regarding this, if you need any help, please do not hesitate to contact our customer service team on support@veedubtransporters.co.uk they will be more than happy to help you. Kindest regards, Vee Dub.

Posted 4 years ago

“Delivered a rear spoiler for a Transit when I ordered one for a VW T5, took one week to come and collect/replace. Advised me I would get a 2 hour delivery advice, never happened, luckily I was in when delivered by other source having waited in all morning. Nice item but very poor customer service.”

Posted 4 years ago

Hi Norman, Many thanks for taking the time to leave a review, it is much appreciated. Please accept our utmost apologies for the upset and inconvenience caused with your order. The swap over was arranged with our own courier company, so a 2 hour time slot should have been received via email, apologies you did not receive this. We were in correspondence with you at the time of sorting out your swap over, we have emailed you back on that support ticket offering you a little something to apologise. Should you need anything else, please do not hesitate to get in touch. Kindest regards, Vee Dub.

Posted 4 years ago

“Be aware that your items will not be delivered in outer packaging - so if it’s a present a birthday surprise could be spoilt like mine was! Great product & quick delivery but customer service not great. You receive a standard response when you contact them to voice your concerns”

Posted 4 years ago

Hi Wendy, We have taken a look into this for you and can see that your order was delivered on one of our own delivery vehicle. We have four delivery vans that we use to deliver goods throughout most of mainland UK, and orders that are local to ourselves almost always get delivered on our vehicles. All of our delivery vehicles are purpose-built inside to accommodate for the items that we sell and all of our delivery drivers take great care with the items that they are delivering, unlike some courier companies. With this in mind we feel that it is unnecessary, and a waste, to package up items that are being delivered on our own vans. Hopefully this clears up why your order turned up with minimal packaging. - Vee Dub Transporters.

Posted 4 years ago

“Helpdesk unhelpful implies the problem is my doing.”

Posted 4 years ago

Hi Peter, I have taken a look into this for on our support system. After reviewing the ticket I can see that we are still in the process of figuring out exactly what has happened with your steering wheel cover, however with all of the information that has currently been provided to us it does seem that the product is correct and that it the two ends would meet each other if fitted correctly. The stitching on our steering wheel covers are pretty strong so there was no need to worry about splitting the stitching, as long as you are not pulling like crazy then this shouldn't be a problem. We have asked you for some further information and are currently awaiting your reply. Kind regards, Vee Dub Transporters.

Posted 4 years ago

“Despite the positive customer service from the support team it has taken three attempts to deliver and completed my order. I am now waiting for the final delivery to take place. Fingers crossed for a higher level of service in the future.”

Posted 4 years ago

Hi Darren, Many thanks for taking the time to leave a review, it is much appreciated. Please accept our apologies with the confusion of your order. Unfortunately, mistakes do sometimes happen and we do try our very best to get these rectified in a timely manner. Kindest regards, Vee Dub.

Posted 4 years ago

“Keys v flimsy, had to use wood clamps for the 'easy fit' as not an accurate fit”

Posted 4 years ago

Hi Steve, Many thanks for your review, We do not have any correspondence with you regarding this in our ticket system, if you would like to get in touch our customer service team would be more than happy to help you. All the best, VeeDub.

Posted 4 years ago

“Received items quickly, but quality was poor, especially the wind deflectors. Full of rough edges and bobbles. A poor fit also. I'm sure there are s lot better suppliers out there.”

Posted 5 years ago

Hello, Many thanks for your review, please accept our apologies that you are not happy with the product. I have had a look into our ticket system and cannot see any correspondence with our support team. If you would like to get in touch, our customer service team would be more than happy to help. Kindest regards, VeeDub.

Posted 4 years ago

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Vee Dub Transporters is rated 4.7 based on 5,059 reviews