Name: Vee Dub Transporters
Address: Unit 1 Manor Drive, Sileby, Loughborough, Leicestershire
Rating: 4.69

“Ordered a bonnet bra, didn't receive the one I ordered, not the first time!!!!!!”

Posted 1 month ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 1 month ago

“Good have not been received so can't write a review yet”

Helpful Report

Posted 1 month ago

Hello, We do apologise in the delay of you receiving your order. I have looked into this and can see this was shipped by ourselves on the 7th of March, as you had place your order just after our cut off point on the 6th. Unfortunately it looks as though there has been a delay at Royal Mail however this is now showing as out for delivery today. I will send you an email shortly with a 10% discount code for a future order due to the delay and inconvenience experienced with you order. Apologies for this. Vee Dub.

Posted 1 month ago

“Items poorly described resulting in incorrect items ordered. Customer having to fund return in order to obtain refund”

Helpful Report

Posted 2 months ago

Hello, We do apologise you feel this way. I have looked into your support ticket and can see you had ordered the incorrect mudflaps for your van. We do have these listed on our website as suitable for either the twin door model or tailgate model, written in both the title of the product and the description. As these were ordered incorrectly by yourself unfortunately you are responsible for the return of the goods. With regards to the front mudflaps I can see our customer service team have reached out to you on the 26th of February for some information regarding your issue. If you could please reply to this we would be more than happy to help. We apologise for any inconvenience caused. VeeDub.

Posted 2 months ago

“I purchased some seat cover for my transporter van 6.1 After an initial search Vee Dub came up and I looked through their choices and ordered a set. The quality of the goods is very good. My main issue is they are really only for camper vans. It was only on the day of delivery that they sent out a useful video of how to fit and I realised that with the bulk head of the van it was impossible to fit correctly. I contacted and asked if I could return......'yes, but you must pay the carriage' If I had been sent the video just after ordering I would have been able to cancel. As it is, we had to remove the bulk head to fit them and this was a lot of hassle. Just a word up to others using for van not camper”

Helpful Report

Posted 2 months ago

Hello, We do apologise you feel this way. I can confirm our seat covers can be fitted to vans with bulkheads, if this is the case then we recommend removing the seats from the van to put the seat covers on as this is far easier than removing a bulkhead. I can also confirm our fitting video is available to view on our website at all times, meaning the fitting process can be seen before purchasing. We do apologise for any inconvenience caused. Vee Dub.

Posted 2 months ago

“Sadly item still has not arrived. Order was placed a week ago and bill of sale said delivery in 2 working days. Need items for MOT which I had to cancel. Great website and items but need to offer next day delivery really. Can’t fell the rest in as items have not arrived !”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback! I have looked into this for yourself and can see you order was shipped on a 48 hour tracked delivery. Unfortunately there was a delay with the courier, which is out of our hands, but I can see that the items are out for delivery today. We would like to set you up with a 10% discount code as a goodwill gesture for the delay that has occured, this will be sent via email shortly. We do apologise for the inconvenience caused. Vee Dub.

Posted 3 months ago

“Was waiting for over 6 weeks to order components, received email to confirm it was in stock orders same day received item within a week to be sent wrong colour, contacted yourselves again to report then had to wait a few more days for replacement and to send back the item, received replacement item with no fixing’s supposed to get a free item with order has never arrived, still can’t fix my item to the van now probably waiting another few days to attach very frustrated customer.”

Helpful Report

Posted 3 months ago

Hello, We do apologise for the inconvenience caused. I have looked into this and can see you had contacted us on Monday 5th January regarding the colour issue. Our team then asked you to send across some images to allow us to look into this further. These images were sent by yourself over the weekend and our team picked these up on Monday 8th January. From your support ticket I can see that the incorrect spoiler was put in the box that should have had your coloured spoiler in, we do apologise for this. Our team then arranged for a swap over/ replacement to be with yourself for Wednesday 10th January. I can confirm we do tape our fixings to the bubble wrap inside the box but I can see you have replied today stating you have not received these. We have set you a replacement order for these and your free gift to be with you shortly. Once again we do apologise for any inconvenience caused. Vee Dub.

Posted 3 months ago

“Would love to give a review but I’m still waiting for my order to be delivered”

Helpful Report

Posted 4 months ago

Hello, We do apologise for the inconvenience. I have set you up with a support ticket (117787) and I have passed this across to our customer service team, who will be more than happy to help. Vee Dub.

Posted 4 months ago

“Hi. Not very happy. Bought some side rails. Didn’t like the look of them so returned them. I was charged £54.00. My advise would be to find someone with free returns.”

Helpful Report

Posted 7 months ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 7 months ago

“Ordered parts on Friday last week tracking for parcel says 48 HR delivery now on Thursday following week and still no parcel”

Helpful Report

Posted 7 months ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 7 months ago

“I was holding off writing this review but! I have 2 requests for it. However despite 2 requests for the whereabouts of my goods and no response! Ian having to give a poor review sorry.”

Helpful Report

Posted 7 months ago

Hello, We apologise for any inconvenience caused. I have checked our system and cannot locate any emails from yourself. Could you please fill in our contact us form and a member of our logistics team would be more than happy to help. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 7 months ago

“Supposed to fit my van but doesn’t. Tried messaging and had no reply.”

Helpful Report

Posted 8 months ago

Thank you for your review. We have looked into this for you and can confirm that we have replied to your email on the 29th of August regarding this issue. We can confirm that the mats purchased will be correct for you vehicle and the reason you are experiencing this issue is due to the mats being fitted incorrectly in each footwell. Please follow link below that will direct you to the product page that shows the mats fitted in their correct locations. Hope this helps.https://www.veedubtransporters.co.uk/shop/genuine-vw-t5t5-1t6-sportline-front-carpet-mats/

Posted 8 months ago

“Parts arrived quickly all good. Far to many emails since purchase Keith”

Helpful Report

Posted 8 months ago

Hello, We’re pleased to hear you are happy with your new upgrades! With regards to the emails, these can be easily unsubscribes to by clicking the subscribe link at the bottom of the email. All the best from the Vee Dub team.

Posted 8 months ago

“I haven’t received anything from you?? I’m still waiting so can’t give you a review.”

Helpful Report

Posted 8 months ago

Hello, We apologise for any inconvenience caused. If you could please fill in our online contact us form and a member of our customer support team will be more than happy to assist with your issue. https://www.veedubtransporters.co.uk/contact-us/ Vee Dub.

Posted 8 months ago

“See review of cab divider kit below.”

Helpful Report

Posted 9 months ago

“I bought a gear knob cap for my new T6.1 five speed manual. It doesn’t fit .”

Helpful Report

Posted 11 months ago

Hello, We apologise for any inconvenience caused. If you could please email into support@veedubtransporters.co.uk and a member of our customer support team will be more than happy to assist with your issue. Vee Dub.

Posted 11 months ago

“The order came on time as expected and the curtains themselves are of really high quality. As for the fixings the screws were extremely poor quality. The add mentions they are self tapping - this was not the case but not a problem as we had a drill to pre drill needed holes. However 3 of the heads of the screws came off completely leaving these stuck in the van metal. We had to purchase new fixings following this and make additional holes in the rails. It has now left permanent damage to the metalwork of the van luckily the rails cover it. The front window insulated screens are again of good quality. One has a small tear in the silver foil side. This is minimal and won’t effect use, However again expect things to be free of damage. Apologies for the negative review however I must be honest”

Helpful Report

Posted 1 year ago

Hello Lorraine, We are sorry to hear this. I have looked through our system and cannot see any correspondence with yourself in regards to these issues. If you could email in to support@veedubtransporters.co.uk a member of our customer support team will be more than happy to help. We do apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“Front mud flaps not very secure, plastic clips can easily pull out,”

Helpful Report

Posted 1 year ago

Hello, I have looked into our system and can see that you had contacted ourselves on the 30th of April regarding this issue. Our customer support team have been liaising with you and you have recently replied to ourselves. Unfortunately we are experiencing very high volumes of emails over the bank holiday weekend but please be assured that a member of our team will be back in contact shortly. We do apologies for the inconvenience caused. Vee Dub.

Posted 1 year ago

“Items received damaged wrong items. had to wait another week fir replacement very slow replies”

Helpful Report

Posted 1 year ago

Hello, We do apologies for this. I have looked into our system and can see you had originally contacted ourselves on the 29th of March with images of the issues with your order. On the 30th of March our customer service team replied asking for the best date for a swap over to take place. A day was then confirmed and then we asked for a confirmed address. Once this was confirmed the swap over was set up to take place after the long bank holiday weekend. I can see from this that your new order should now be with yourself, if you have any issues with this order please to not hesitate to contact us by emailing support@veedubtransporters.co.uk Once again we do apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“Ordered a windscreen seal for my t5 as it stated a perfect fit don’t need tools! Only to fit to find it was 3 half inches too long!”

Helpful Report

Posted 1 year ago

Hello, We do apologies for this. I have looked through our system and cannot find any correspondence with yourself. If you could email support@veedubtransporters.co.uk with some images of the issue you are having along with your order number and a member of our customer service team will be able to look into this for yourself. We do apologies for any inconvenience caused. Vee Dub.

Posted 1 year ago

“Sent partial order. Expensive delivery and had to wait 5 days and another 5 days for the rest of the order”

Helpful Report

Posted 1 year ago

Good afternoon Dorin, We are sorry that part of your order was missing. We can see that your replacement order was dispatched via Royal Mail Tracked 48 HR Service and delivered to you 3 days after it was dispatched. Apologies for the delay as this was down to the courier. We take on board your comments and apologies for any inconvenience caused. Vee Dub Team.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Vee Dub Transporters Reviews