Name: Very
Rating: 1.71

“Didn’t receive the goods, I had to contact the courier to find out they had asked very for further details which never materialised. By the time I sorted the details with the courier the goods had perished. I Tried unsuccessfully to contact Very. Their customer service is absolutely rubbish, but they did ask me to write a review, when I did they couldn’t publish it. No one from Very has had the decency to get in touch with me. My advice is stay away from Very!”

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Posted 5 years ago

“Ordered a pair of Jeans from the Michelle Keegan range. They are nothing like the picture at all. Very baggy and completely the wrong colour.”

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Posted 5 years ago

“I should have read the reviews before I even download their app. A friend recommended it to me so I applied once for credit and I did get it. Order after few months of having an account with them. Got back a call saying that they cannot offer credit and they need to cancel the one they already gave me. I deleted it but few days I decided to give it another go. So I applied again for credit few days ago. They even game me more than last time. I placed an order this morning only to get a phone call in the afternoon saying they need to cancel my order and my credit. It’s just ridiculous and a waste of time. Will not recommend to anyone and I will not even bother ever again.”

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Posted 5 years ago

“I do not recommend anyone to open an account with this company, they are a mass of scammers, I cannot close my account it continues to be open, even if I have written several times I have complained several times that I don't want it.”

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Posted 5 years ago

“I do not recommend everyone to open an account with this company, they are a mass of scammers, I cannot close my account it continues to be open, even if I have written several times I have complained several times that I don't want it.”

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Posted 5 years ago

“BE AWARE THEY ARE CROOKS........ STAY CLEAR-STAY CLEAR- STAY CLEAR- STAY CLEAR- BUY NOW PAY LATER, PAY IT OFF INFULL AND STILL HAVE THE INTEREST ADDED TO YOUR ACCOUNT, ITS BEEN OVER 3 MONTHS AND ITS STILL NOT RESOLVED. OVER £300.00 OF INTEREST I'M NOW PAYING. IVE LOST COUNT THE AMOUNT OF TIMES I'VE CALLED AND BEEN GIVEN FALSE INFORMATION AND PROMISES. THERE FULL OF COWPAT EVERY TIME YOU CALL WE HAVE PROCESSED AND THE INTEREST WILL BE REMOVED WITHIN 30 DAYS JUST LOOK AT THE REVIEWS, UNBELIEVABLY POOR I'M SURPRISED THEY ARE STILL ALOWED TO OPERATE AND TRADE........ CLOSE THEM DOWN”

Helpful Report

Posted 5 years ago

“BE AWARE THEY ARE CROOKS........ STAY CLEAR-STAY CLEAR- STAY CLEAR- STAY CLEAR- BUY NOW PAY LATER, PAY IT OFF INFULL AND STILL HAVE THE INTEREST ADDED TO YOUR ACCOUNT, ITS BEEN OVER 3 MONTHS AND ITS STILL NOT RESOLVED. OVER £300.00 OF INTEREST I'M NOW PAYING. IVE LOST COUNT THE AMOUNT OF TIMES I'VE CALLED AND BEEN GIVEN FALSE INFORMATION AND PROMISES. THERE FULL OF COWPAT EVERY TIME YOU CALL WE HAVE PROCESSED AND THE INTEREST WILL BE REMOVED WITHIN 30 DAYS JUST LOOK AT THE REVIEWS, UNBELIEVABLY POOR I'M SURPRISED THEY ARE STILL ALOWED TO OPERATE AND TRADE........ CLOSE THEM DOWN”

Helpful Report

Posted 5 years ago

“Paid my account on 31/3/20, phoned to direct payment for my bnpl for April and spent 55 minutes on the phone (I understand about the reduced staff levels due to coravirus) after 55 minutes they cut me off, phoned straight back and spent a further 30 minutes before I gave up. If I don't direct the payment to my bnpl I will be charged interest. Why can't you set this up on my account app.”

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Posted 5 years ago

“Very have become a nightmare company to deal with. They have moved their customer service abroad so no online dealings. I have an item put on my account that I have not received - delivery says it was signed for? yet I can update - I will need to call in wait in some queue to then explain to a non English person what I am talking about which becomes very drawn out and painful. I don't know why they saw fit to do that. It has put a dampner on the whole experience - previous item arrived broken - it happens - I understand that but again I was subjected to a long queue and then an extra long conversation to sort the problem out. I am not knocking the assistant. They were trying to be very helpful but the whole experience was painful and my account now in dispute status”

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Posted 5 years ago

“Wanted to purchase a Logitech Pro X… Wanted to purchase a Logitech Pro X from them, charged me twice, changed the product to a Logitech g512, no wais to contact them only through Facebook page and even that was poor and took days to answer. Refused to help me or cancel my order even if I asked for a cancellation within the stated hour, now I have to wait for the package to arrive so I can send it back. NEVER AGAIN, STAY AWAY”

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Posted 5 years ago

“Still haven't received my delivery .When i send a mail i get a reply to look at the Order Status online. I am looking at that which states delivery 2 days ago by YODEL My query is not being handled profesionally ,it seems like an auto reply”

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Posted 5 years ago

“Very bad rubbish and slow service, took them 4 days to tell me the product i wanted to purchase and was in stock at the time of the payment is available. By the time it was out of stock everywhere else”

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Posted 5 years ago

“Terrible .... what can I say... my story is too long ... I don't even know where to start.... but I know where it finished : "don't ever buy anything from very ".”

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Posted 5 years ago

“I simply called to make a payment and it took me 30 minutes over the phone just to make a payment! Absolutely ridiculous and a waste of time. The customer service assistants do not value your time and can keep you on the phone all day. If I didn't try and rush the lady, she could have happily taken even longer to do this simple task. Usually I pay online but as I was away, there was no option but to call. Very unhappy with the customer service.”

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Posted 5 years ago

“I had £600 buy now pay later over six months, I paid £500 and was a few days late paying the balance of £100 and they stitched me up for £101 interest, so they charged me interest on my money that I had paid them, apparently it's in their small print, I think it's the ethics of a back street lender, a most appalling company, keep clear unless you want to be ripped off”

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Posted 5 years ago

“Avoid Very! Frustrating customer service, they charged my credit card for my order, then cancelled the orderd, blocked my account and after 10 days I am still waiting for my money back! Avoid Very, they are rubbish!”

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Posted 5 years ago

“I purchased an expensive pair of Clark’s boots only a few weeks ago and already the material on one heel is peeling upwards away from the rubber heel and looking very scruffy. Safe to say it will be my last and only purchase from Very!”

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Posted 5 years ago

“Don’t buy Apple products from them you will never get it returned if you don’t like it, the staff I spoke to put me through to Apple CS after just hearing me say “I want very to sort the issue not Apple” , didn’t explain anything to the Apple staff and did not tell me I was being put Through to Apple (Yes, it was an awkward 3 mins speaking to Apple staff when I actually thought I was speaking to very) Total punks”

Helpful Report

Posted 5 years ago

“I simply called to make a payment and it took me 30 minutes over the phone just to make a payment! Absolutely ridiculous and a waste of time. The customer service assistants do not value your time and can keep you on the phone all day. If I didn't try and rush the lady, she could have happily taken even longer to do this simple task. Usually I pay online but as I was away, there was no option but to call. Very unhappy with the customer service.”

Helpful Report

Posted 5 years ago

“Only have a buy now pay later purchase. Pay every month but as I didn’t pay a separate amount ‘minimum payment’ which may I add was around £5 so I added this to the payment I made off said buy now pay later item they have impacted my credit file!”

Helpful Report

Posted 5 years ago

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