Name: Very
Rating: 1.71

“I’ve been shopping online with very for about 18 months now and I find them very good, they deal with inquiries and offer good quality goods with an option of pay now/pay monthly or in 3 payments.”

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Posted 5 years ago

“Really good customer service”

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Posted 5 years ago

“Bad Service. Excuses. Do not use. Look for alternative. I thought I was lucky enough to buy a hot tub from Very on 9th June. Was a pre-order as was going to be available on 4th July. Paid in full in advance. On 10th June got telephone from Very to confirm all my details. Told by them no problems and would have my hot tub in July. Then got email 10 minutes later saying they had none in stock. Called service number and was assured that this was standard email you get and my hot tub was still in order for July. Fast forward. Last night discovered that I had been refunded my payment. Sigh... Just spent over 45 minutes on phone to Very. It seems that on the 11th June they decided they could not meet their commitment and cancelled my order without telling me. Tried telling me that was suppliers fault. The issue was that they cancelled my order without telling me after being assured twice on phone that my order was good. First service lady seem surprised that I wanted to complain as she told me that had been given full refund. Very condescending on call. Of course I realise that hot tubs are very sought after. This is why myself and family was super happy to manage to buy one. Also the patio had arranged after "verified" purchase to get fitted will not have hot tub on it as planned. :( Passed onto complaints department next. In summary. 1. They admit they should have informed me that they had cancelled on the 11th but did not. 2. They are going to do nothing. So first experience of using very.co.uk. Will also be my last. Please consider alternatives before purchasing anything with this company. And if you do buy something. Good luck. I think you will need it. P.S. They told me that there was no alternative hot tub that they could give me. But keeps popping up when you look on website for some of the hot tubs how many they have sold in last 24 hours. MMmmm.. telling fibs I think to keep people looking at their website. Trading standards should really look at that.”

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Posted 5 years ago

“Ordered a pair of sliders for my granddaughter, these particular sliders are hard to get . Placed the order and they came the next day ,fantastic service . Will definitely order from now on .”

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Posted 5 years ago

“I've never left a review in my life but i am fuming with the way Very has handled my order. They were meant to arrange a pick up of my useless bike i brought off them which broke after 1 day but the driver who was meant to pick it up never came to my door twice so after calling to rearrange the delivery for a 3rd time, i watched the driver go to the wrong house and didnt even knock, all he did was leave a slip and drove off before i got the chance to tell him hes at the wrong place. Worst service i have receieved ever and all this after spending over an hour waiting to be spoke to on the phone. DO NOT SHOP HERE, YOU WILL REGRET IT.”

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Posted 5 years ago

“We purchased a Samsung washer from Very in January 2019. Within 6 months it had developed 2 serious faults, one was repaired and Samsung have refused to repair the other fault. We contacted Very as this is where we had purchased the washer on buy now pay later. Payment was due on 14th Feb 2020. Very have been extremely uncooperative. We repeatedly wrote to them on several occasions months before the payment was due explaining everything and also letting them know we had contacted the financial ombudsman and they would be investigating the fault with Samsung. We asked Very to freeze the account whilst investigations were carried out. Months had passed and as we approached the payment due date, we again contacted Very and asked them to freeze the account. Now they have applied £350 in interest to our account and more will be added every month. This should not have been allowed to escalate this far especially given they had 3 months to investigate before payment was even due. In my experience a quality washer should be able to last more than 6 months but even so as a consumer feel we have the right to challenge and the right to ask them to freeze any interest whilst a full investigation is carried out. This is currently sitting with the financial ombudsman. to date no response from VERY. Just more interest!!”

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Posted 5 years ago

“What can I say I absolutely love shopping with these guys no problems with getting a refund,return or nothing else like that at all. Yes they can be abit pricey sometimes but they are 100 times better than my bad experience I had with the in the style I highly recommend Very!!”

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Posted 5 years ago

“One year ago today on the 14th of June 2019, I was informed by the “Compliance & Operational Risk Director” that Littlewoods/Vary (AKA Shop Direct), would be changing their nonsensical 28-day/13 payments a year charging system for monthly payments and that this change in policy would be fully introduced by late 2019. An yet here we are one year on and Littlewoods are still charging people 13 times a year, SO WHEN ARE THEY GOING TO KEEP THEIR WORD? Every other organisation in the country can charge people on a calendar monthly basis so why can’t they? As it isn’t rocket science! As an aside the aforementioned professional (an I do use that term extremely loosely), also promised that if anyone is given one of their illegal £12.00 charges for being late or actually missing a 2nd payment request that falls in the same month that these fees would be suspended. So, if you have received such a charge do hold them to account on this and claim back those monies, as I am willing to wager that there will be thousands of you - 0151 317 1151”

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Posted 5 years ago

“One year ago today on the 14th of June 2019, I was informed by the “Compliance & Operational Risk Director” that Littlewoods/Vary (AKA Shop Direct), would be changing their nonsensical 28-day/13 payments a year charging system for monthly payments and that this change in policy would be fully introduced by late 2019. An yet here we are one year on and Littlewoods are still charging people 13 times a year, SO WHEN ARE THEY GOING TO KEEP THEIR WORD? Every other organisation in the country can charge people on a calendar monthly basis so why can’t they? As it isn’t rocket science! As an aside the aforementioned professional (an I do use that term extremely loosely), also promised that if anyone is given one of their illegal £12.00 charges for being late or actually missing a 2nd payment request that falls in the same month that these fees would be suspended. So, if you have received such a charge do hold them to account on this and claim back those monies, as I am willing to wager that there will be thousands of you - 0151 317 1151”

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Posted 5 years ago

“A one off order was placed on the 31st May for a birthday present for my daughter, payment taken on 2nd June and still no item received, the birthday is now been and gone, telephone this morning to be told that the item is not in stock and they are awaiting the supplier giving a date for stock !!! NO communication, diabolical customer service on the telephone also.”

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Posted 5 years ago

“Ordered a trampoline on the 15th May for my son’s birthday on the 12th June. Delivery was supposed to be on the 6th June. I contacted them as the tracking in my account hadn’t updated to be told the item had arrived with the courier that morning. The courier contacted me later that day to book in delivery for the 8th. The next day the courier contacted me to book in my delivery again, apparently there had been 2 trampolines and the first one had been cancelled. So delivery was booked for the 9th. (They also confirmed they hadn’t actually received my order anyway!) The tracking on my account showed the 9th...until the next day when it showed the 22nd and the courier contacted me again to book a delivery slot.... At this point I ordered a trampoline from another company which arrived 2 days later! The whole experience has been frustrating and confusing and although the staff members I spoke to where pleasant the disorganised service means I won’t order from them again. If I hadn’t seen sense and ordered the second trampoline my son wouldn’t have had it for his birthday.”

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Posted 5 years ago

“If I could rate a 0 I would... I never usually write reviews but I feel this company really needs to take into account their actions & customers need to know the kind of service they are to expect. Ordered a nursery furniture set, (an expensive one at that!) and upon assembling it, noticed that there was a side panel missing from one of the drawers. Contacted Very on 3 seperate occasions, being on hold for at least 1 hour each time, to be told different stories each time. The second phone call I was informed that Very would contact the third party supplier of whom the furniture was sent by, and I would receive a call back to confirm if the spare parts that were missing for my furniture could be ordered, a week later and no response, so I called again. At the beginning of my third call I was informed that the spare parts had been ordered, however this story then changed & I was informed that the parts are not available for order, and that the only way to resolve my issue was to disassemble all of the furniture received on the order, a cot, wardrobe and a set of drawers to send it all back & then pay again for another order of furnitute to be delivered. I explained this was not possible due to the fact I'm expecting a baby in 3 weeks time and I just needed the spare part sent for the drawers, however no solution or understanding was offered for my situation.... I was informed that because I paid in full in cash for the items, the only way in which I could receive replacement parts would be to pay again for another set of drawers, which I totally do not understand why I would need to do, as I did not expect nor want to receive a set of furniture with missing parts. I was told that if I had a credit account they could send me replacement drawers very easily. I am totally at a loss of how customers who pay in full for an order are penalised for receiving incomplete furniture orders and no solutions offered, but if I had a credit account there would be a solution offered to me. The call ended with no possible solution and at a very stressful time, I now have a set of drawers with a drawer missing that I'm unable to resolve. I am at a total loss of how this kind of customer service can be offered to cash customers paying a lot of money for such items and how such a big company cannot or does not want to take responsibility for incomplete orders being received by their customers. I will never purchase anything from Very again & I will ensure that I pass this feedback onto everyone.”

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Posted 5 years ago

“Good very quick”

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Posted 5 years ago

“Do not use your hard earned money to buy anything, Very has charged me double interest for a item that was paid. They are also adding interest on top of the interest they have charged me. If you do not want to be ripped off do not use this company. They are really unhelpful, and they have still not provided me with a update for my complaint which I issued two weeks ago”

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Posted 5 years ago

“I ordered a kids swing on the 5th April for an Easter present for my niece. I phoned numerous of times and they couldn’t trace my order even though they had taken my money and I had an order number, they just referred me to make a complaint online. Which I did, and they said to ring customer services so going around in circles. Finally after 8 weeks I got an email to say it’s on its way, today I got an email to say they are refunding me my money as product still not been delivered. Dreadful customer service. They had my money for 8 weeks and now are refunding back to me. It was a Easter present, which is very embarrassing as I kept telling apparently it’s on its way. Shocking service. A very unhappy customer.”

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Posted 5 years ago

“After repeatedly asking to close my account and they assured me that they closed it, which is not true, because it continues to appear in my credit score with negative results despite the fact that I have never made a purchase with Very”

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Posted 5 years ago

“Great shoes delivered promptly”

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Posted 5 years ago

“‘Very ‘ online scammers ,avoid at all costs .Report them to the FCA This company runs an online scam ,where they take money ,and then decline orders after taking money,as they don’t have stock ,and use customers money to trade and gain interest on them ,and may or may not return them. Avoid at all cost.They are an online scam.If you had a similar problem ,contact me ,and I will take it further ,as this scam needs to end. My story is I bought few things for my new baby ,paid in full ,money taken from my account ,then they declined my purchase after taking my money . Called them ,they advised to lock my account and set up a new one.And they said they will refund the money. I opened a new account today ,bought the same things,paid in full ,money left my account ,only to find my purchase declined after money taken again. I called them again ,and customer service team were not helpful. Spoke to my bank.Reported fraud,and they will investigate it.Will update you on the outcome.”

Helpful Report

Posted 5 years ago

“‘Very ‘ online scammers ,avoid at all costs .Report them to the FCA This company runs an online scam ,where they take money ,and then decline orders after taking money,as they don’t have stock ,and use customers money to trade and gain interest on them ,and may or may not return them. Avoid at all cost.They are an online scam.If you had a similar problem ,contact me ,and I will take it further ,as this scam needs to end. My story is I bought few things for my new baby ,paid in full ,money taken from my account ,then they declined my purchase after taking my money . Called them ,they advised to lock my account and set up a new one.And they said they will refund the money. I opened a new account today ,bought the same things,paid in full ,money left my account ,only to find my purchase declined after money taken again. I called them again ,and customer service team were not helpful. Spoke to my bank.Reported fraud,and they will investigate it.Will update you on the outcome.”

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Posted 5 years ago

“Very are the worst of the worst! Even now in the middle of a CORONA EPIDEMIC they are still being Jackals about there money. Disgusted. In a time people need to come together! BOYCOTT VERY AT ALL COSTS. Save yourself the heartache, headache and every other problem they come with. Never have I ever had a successful purchase from Very that didnt result in messing around. Their phone line is a DISGRACE! It takes 10 minutes to get through all the questions AND if you cant find what your looking for and just ask for help. THE HELP ISNT PROVIDED. I had to go to a section from the automated list that I wasnt looking for just because it wouldn't put me through to an operator. Appalled and Disgusted in Every Aspect of my Experience with Very. STAY AWAY.”

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Posted 5 years ago

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