Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

Write Your review

Tell us how Very made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service ive ever dealt with, this company is rude, useless amd a complete waste of time they will steal your money and ignore your calls to get it back”

Helpful Report

Posted 6 years ago

“Would give no stars if possible. Ordered a fridge freezer to go to another address and they didn’t pass information to the delivery company who then would deliver to our other property around the corner. Spent 3 hours trying to sort out but all the staff are incompetent. Don’t shop with them go anywhere else. Cowboy outfit”

Helpful Report

Posted 6 years ago

“If I could give 0 stars I would. Tried to order for the 1st time and the web site kept telling me my email was registered (It isnt) called service to be told they cannot help and I must call a premium number to place an order ! What an awful experience , will never try and use again .”

Helpful Report

Posted 6 years ago

“Never ordered from very but had an account for a while and decided as I’m having a baby I wanted to order some baby clothes. But my account has my old address on it, so I go to account and the edit address book button doesn’t let me click on it. I ask love chat for help and they want my account number. But on the page where my account number should be it’s blank. So I ask very on Twitter for help. He just tells me to do exactly what I said I couldn’t do -click the edit address book button. He said I can find my account number on my transaction history but I’ve never ordered anything so I have no transaction history. He then says if I register my address with the post office or another service it will update my address automatically. I’m already registered with the post office. Long story short - absolutely not worth my time and all this farting around for a couple of baby grows I can get somewhere else. It’s a shame because there’s some nice stuff on that site but they have absolutely not made it easy for me to get it. Why so hard to change an address???? For the love of god don’t move house if you want to use very 🤣”

Helpful Report

Posted 6 years ago

“My mum purchased a bed for me from her Very account, when the bed arrived a lat was already broken ( noticed after erection). My mum called them to explain this and they said they would come and collect the bed ( that me and a friend had already erected), I was unable to dismantle the bed as my friend had gone back home 1.5 hrs away! I replaced the lat and Very gave me a pitiful discount. Well this month the fabric on my £589 bed has come away from the frame and the mirror around the headboard. Very sent a technician to my house who said he could glue it back in place! To me this is unacceptable as the bed is nearly £600, I refused this and I am now being told this is my only option and once they have fixed it if the same should happen again I can request a replacement (I have requested a full refund which I can get if a 2nd repair is not adequate). I refuse to pay nearly £600 for a faulty item which Very have said once it is repaired it is no longer faulty!! If I'm paying nearly £600 for a bed I expect the item to last 10 years at least not 10 measly months..... fuming is not the word when the previous technician has said this is a manufacturing fault. Although the Broadway bed looks beautiful it is poorly constructed and the service you get from Very is diabolical to say the least!!!! I got through to the upholstery team and the woman put the phone down on me because I was not accepting the repair to be carried out (£589 bed to be glued)!!! Even if I allowed the technician to glue my bed ( who actually said he would not accept this repair on such an expensive item himself) to me it would still be a faulty item!!! Beware if you order items from Very that become faulty while still under warranty you only get the option for repair!! No refund or replacement is offered despite your item still being under warranty!!!”

Helpful Report

Posted 6 years ago

“DEFINITELY would not recommend VERY to anyone. On 3 different occasions, I have brought from the ‘buy now pay later’, if you don’t pay on time they interest you, which is fine, however.... I payed all 3 payments on time, but VERY still interested me everytime, customer service team may as well give up there jobs as they don’t have a CLUE about there job and what they are advising, and the debt collector team should have a lot more training, because harassing the customer for there money and arguing with them when it’s not the customers mistake is no way to get a debt paid. I will be paying off my account and I will never be using VERY eva again!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“if there was a zero star rating, very would get it two broken mirrors, failed attempts to pick up the return as unsafe to take to the post office, still not collected, months now and holding my £40, can very not afford keeping their customers happy amazon can”

Helpful Report

Posted 6 years ago

“Enjoy waiting around for deliveries that never turn up? Being given promises that don't materialise? Dealing with customer service staff that couldn't care less? Then I know just the company to give your money to! Ordered an item for 24hr delivery, it didn't turn up. I tried to ascertain what had gone wrong with the customer service team, the best I could work out was that they had simply forgotten to put it on the van..! I rearranged for the following week, you'd imagine that they would try extra hard to get it right on the second attempt, but alas! I had asked for delivery on Wednesday 14th August, they had Wednesday 13th August in their calendar and will be attempting delivery on Tuesday as a result.... I can't even understand how that can happen, surely the calendar system wouldn't allow that date to be entered!? I raised a complaint as I had taken two days off to receive the item and am yet to receive a response Anyway. Avoid at all costs!”

Helpful Report

Posted 6 years ago

“AWFUL! Never order from Very. Ordered an expensive wardrobe from them. It arrived in the van damaged! The customer service team said there was nothing that could be done because I was not a credit account customer. They expected me to pay again for the delivery, the delivery charges and wait a further two weeks for it to be delivered AGAIN. Just shocking!! I raised a complaint via the online service and via post. No response. Save yourself the hassle... GO ELSEWHERE. I will never be buying from here again. On arrival, it was damaged”

Helpful Report

Posted 6 years ago

“Don't trust them they are fake I bought an I phone it is fake I paid 1250 and it is not real”

Helpful Report

Posted 6 years ago

“Victim of fraud and identity theft. Very clear on the records they have who it is. Still holding me accountable because "it's in my name". Had never dealt with the poorly run company till I received a letter asking for £660. Give them my action fraud reference number, police crime reference number and Experian to investigate. Shambles of a company, will celebrate wildly when they go out of business. Shop direct finance.. no theft direct finance would be a more suitable name”

Helpful Report

Posted 6 years ago

“Bought a fridge freezer buy on buy now pay later - been making regular payments but forgot the last one by a day. Phoned up & customer services said if you pay in full now on-line in full - they’ll transfer to their specialist department to take off the £400+ interest ( for a £1,200 fridge freezer)!! I did. ( so payment only 11hrs late). Told the transfer call would take a few minutes -then told it’s taking longer than usual I’ll call you back in 10 mins - no call - complaints lady -very rude & aggressive & very unprofessional -saying it’s the individual customer services persons training issue & Interest will not be removed. Will never shop there again. Beware!!!”

Helpful Report

Posted 6 years ago

“Zero stars. I've never felt so compelled to leave a review after what happened today. Such bad customer service, wasted my time and rude, just so rude. Never coming back, will never recommend”

Helpful Report

Posted 6 years ago

“The worst company I’ve dealt with stole my money and now ignore all contact to resolve the problem they just respond saying we will look into this”

Helpful Report

Posted 6 years ago

“Don’t buy from very.co.uk. Avoid at all cost. They’re thieves. We ordered an iPhone from very last year. Missed the payment deadline by a few days. They charged us £365 on a phone which we bought it for £640. After leaving a feedback on trustpilot, I’ve been contacted by them saying if you contact our customer service, will get your problem sorted. After spending almost 6 to 7 hours on the phone and on their online chat service, they’ve said they can’t do anything. They wasted my money and my TIME. They knew they wouldn’t cancel the charge, but they just replied to my feedback on trustpilot, trying to show to other potential customers, that they’re responsive. They’re LIERS. THE WORST COMPANY AND CUSTOMER SERVICE EVER. I have the transcript of my chat with their agent, in case anyone has the time and willingness to read it. Just get in touch!”

Helpful Report

Posted 6 years ago

“I ordered my fridge from Very almost 2weeks ago, given a delivery date and I also called them to confirm and it never came, so furious of them!!!!”

Helpful Report

Posted 6 years ago

“Wrong sizing either too small ,too big or too long ,21 days after returning items and still no refund, will not shop here again, very unhappy ex customer.”

Helpful Report

Posted 6 years ago

“Shocking don’t bother ordering not even worth the time to write a full negative review of the misleading information I thought consumer rights were there to protect every one guess not with very”

Helpful Report

Posted 6 years ago

“PAY A LITTLE EXTRA ELSEWHERE! Bought a Samsung soundbar with sub worth around £300. The sound quality wasnt great for the money I paid so I packed the contents back in the box the same way it was shipped out to me. I requested a return the very next day but they refused to arrange returns because on the product page, it says that this item is non-returnable! Surely if you're doing business in the UK, then by law, you have to accept returns within the first 28 days of purchase. I will be reporting them to the Trading Standards as a result of this and I will be closing my credit account as well! I've been a very.co.uk customer for years! But not anymore moving forward!”

Helpful Report

Posted 6 years ago

“Unscrupulous company tell lies to get you to order then speak to you like dirt when you try to complain. Do not trust them at all I can't believe how awful the customer service is cheeky and threating.”

Helpful Report

Posted 6 years ago

Very is rated 1.7 based on 1,714 reviews