Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“Very happy with the cooler unit”

Helpful Report

Posted 6 years ago

“They send me wrong item and customer service is the worst they cannot speak English probably plus middle of conversation they speak African language with there colleagues, If they cannot ans they put you on hold. Worst.. please be aware because you order.”

Helpful Report

Posted 6 years ago

“Terrible company I owed them £60 left (on buy pay later option )but as soon as time was up charged me an extra £118 pounds .Then started adding interest on top of that.Beware”

Helpful Report

Posted 6 years ago

“Very.co.uk are the worst company I’ve dealt with after ordering a sofa and 2 failed deliveries and wasting a lot of my time i asked for a refund and they took ages to get back to me and now are saying they will not refund my money, 4 months later no money or sign of sofa even tho we wouldn’t want it now, they are breaking the law”

Helpful Report

Posted 6 years ago

“I have ordered from Very twice before and have no issues whatsoever but this third time was horrendous and I shall never be buying anything from them again. I ordered a wardrobe bundle consisting of 4 items of furniture. 5 boxes were duly delivered and taken upstairs by the delivery team. So far, so good. We started to assemble one of the smaller items, the 2 bedside units that were packed together in one box. I then opened another box of similar size expecting to find parts for a chest of drawers but there were another 2 bedside units. Easy, thought I, mistakes happen, I'll call and get the incorrect box replaced with the correct one. No can do they tell me. I have to return the whole order of 5 boxes and re-order. I asked to speak to a manager to discuss whether there is a more logical solution to this, was told he was on a call and would call me back when he had finished. Two hours later and no call back so I phoned them. No apology and no offer of another solution. They don't even have an exchange policy so they expect the customer to re-order the products even though Very are clearly at fault. So I now have to wait for the logistics people to call me (within 3 days), spend the time finding replacement furniture and hope that I get my refund promptly. Oh, and write a letter of complaint to the CEO.”

Helpful Report

Posted 6 years ago

“FURIOUS that this company can send me second hand worn ripped clothing and yet l order a set of hair extensions which are supposedly platinum and turn up and are very grey, didn’t take them out of the box or packaging rang them and was advised to send them back by customer services and now they have returned them to me as a rejected return apparently they have hair in them which is not mine so again someone else has returned them and they have been resent out am lm the mug paying for them l will never order from VERY again and will be closing my account, l have left a complaint not expecting a reply.”

Helpful Report

Posted 6 years ago

“Absolutely terrible. They have a system that intentionally declines your first order so you’re destined to have a bad initial impression. It then took a further 4 attempts and 2 days before the order was placed, and then they didn’t paste across the delivery instructions so the (4 days late) delivery failed. They absolutely didn’t care, and just quoted “procedures”. Asked for a refund - that’ll take 10 days (during which time I can’t go anywhere else to buy a fridge because they’re keeping my money). Oh well, I guess we can’t store refrigerated food for my 6-year old child to eat for another 10 days. But at least we followed the procedures, eh?”

Helpful Report

Posted 6 years ago

“The company should be called 'VERY BAD'. I had the worst shopping experience ever with Very.co.uk. Ordered a large corner sofa online on the 14 or May and did not hear anything from them till I received a delivery confirmation via email a few days before the delivery date (10th June). Received a delivery slot of 13:00 to 15:00 and a confirmation text the day before. I booked a collection service for the old sofa in the morning and threw away my old sofa, just before i received a text from ArrowXL, Very's delivery company cancelling the delivery. I took time off work for this and i just ended up let down and without a sofa. They re-booked the delivery for the 18th of June, and once again I took a day off work for this. Received a delivery slot from 7:00 to 21:00, and at 10:00 am I received a text cancelling the delivery once again! I am really upset by the way I was treated and had to call to cancel the order and request a refund. I am now looking for another sofa from a trustworthy company. STAY AWAY FROM VERY.CO.UK!!!”

Helpful Report

Posted 6 years ago

“Purchased an item that was incomplete. In breach of consumer rights they are refusing to repair of replace, because it is not their 'policy'. Take your money elsewhere!”

Helpful Report

Posted 6 years ago

“A company not to trust when you telephone them the customer services are like talktalk absolute useless they rip you off which ive experienced and don't trust them at all a company run by idiots . Absolute Terrible company”

Helpful Report

Posted 6 years ago

“Awful customer service, charged twice for an order that never arrived”

Helpful Report

Posted 6 years ago

“I was charged £162 interest for not paying off my buy now pay later order in time. I admit to not really understanding how the finance worked, I thought it was like an interest free credit card. I don’t think they should be able to offer finance like this as it is such a harsh penalty if you miss the deadline. I assume they bank of people not really understanding the finance as they gain so much financially at the expense of their customers. I’m never buying from them again and would encourage others to stay well away too.”

Helpful Report

Posted 6 years ago

“I bought a MacBook from them last year on BNPL. I paid a little bit every month towards the balance and missed the deadline and was charged with nearly £300 interest! The two agents I spoke on the phone were not very helpful in explaining how this scheme worked as I thought that all of the money I paid to the account went towards the MacBook but obviously it didn’t. I have no intention to use them at all in the future. Horrible experience.”

Helpful Report

Posted 6 years ago

“Not had a problem with them for years and have been a very good customer until this week when I missed the BNPL deadline by 1 day and got charged £217 interest. Settled my account the closed it, glad to see the back of them, so much for customer service / satisfaction.”

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Posted 6 years ago

“Very good so far”

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Posted 6 years ago

“Very is the worst online retailer EVER!!! People stay away from them. They represent a modern USURY entity with astronomical interest of almost 50% and unapproachable customer service. Shame on you!!! STAY AWAY FROM THIS COMPANY!!!”

Helpful Report

Posted 6 years ago

“arrow has failed to deliver my order four times saying it wont fit on the van. four days I have had to book a holiday(what a waste. I work hard to earn holidays). I will never buy off very again while you use arrow. why do you use them . no one cares all the phone calls and false promises. if they fail on the 31/5 I will need a refund.”

Helpful Report

Posted 6 years ago

“I have been charged by you for buy now and pay later as an human error, and for les then £5 I just made the payment of £365.50 , Very an happy as I have asked for help and they didn’t except, obviously made many from me, However I made the payment and will give a very bad feedback as so far have a been a loyal and very updated customer. Would like now that my account will be closed as I wish and I do not want any leaflets or any emails to be send you . Very disappointed and hoping that this is the last time dealing with this company Do not buy from this company”

Helpful Report

Posted 6 years ago

“Very has caused me so much stress from the day I purchased items non stop ringing organising replacement refunds etc it has to be the worse company ever, the mirrored bedroom furniture is always cracked you could be getting replacements 3 time yet they will be cracked every time. The sustainability of the items are poor you may think your doing a Bargain but in the long run you are not, You are better off paying alittle extra and getting items from a reliable company that has good strong furniture. They also randomly plonked £299.00 on to my account not a lot but is for someone who is pregnant and not working talk about stress that I didn’t need right now.”

Helpful Report

Posted 6 years ago

“Customer services were not helpful at all they try to charge me for items I haven’t received after making me wait 3 weeks for it do not buy from here”

Helpful Report

Posted 6 years ago

Very is rated 1.7 based on 1,714 reviews